BabySecurity Reviews

Name: BabySecurity
Address: 24B, King Street Industrial Estate, Peterborough, Langtoft
Rating: 4.55

4.6 Rating 1,523 Reviews

88 %

of reviewers recommend BabySecurity

Company Reviews

Product Reviews

2,178

Questions

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Phone:

+44 1778 561086

Email:

info@babysecurity.co.uk

Location:

24B, King Street Industrial Estate, Peterborough
Langtoft
PE6 9NF

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BabySecurity 5 star review on 25th March 2024

Anonymous

BabySecurity 5 star review on 23rd May 2022

Anamaria

BabySecurity 5 star review on 18th May 2022

David

BabySecurity 5 star review on 20th February 2022

Gabriela

Anonymous

Anonymous // 01/01/2019

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“Excellent gate, 110cm high, just what I needed.Essy to fix, although I had “ bits” left over Delivery was quick and on time”

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Posted 6 years ago

“I would like to make a complaint about a recent order and they way I have been spoken to by someone at your head office. I am utterly appalled! So I came across your company at the baby show. I had never heard of you before. We were interested in the Chico Magic ''Bundle 1'' it was £239 and come with two sheets and a night light. I am currently 9 months pregnant and we fixed our chico last night, only to find no night light or sheets. I called head office at 10.44am today 07/12/18, phone was answered by a Female. I explained what had happened and she advised that apparently I didn't tick the box for the bundle. Ok fair enough, however I explained that why would I pay the same price and not want the bundle? She was SO rude, her tone was patronizing and condescending. I expected a gesture of goodwill given that there was no price difference. To which she sniggered as if i was saying something so outrageous. For the same price I should have received x2 sheets and a night light. Over a tick box I shouldn't have been treated this way. Out of principle I said, I feel like returning the item as I do not feel this is acceptable, to which she again sniggered as if she couldn't care less. She was like 'fine, but you will have to pay £15 to return'. So she would rather loose out on £239 than provide someone with good customer service and honor them with the original offer that attracted me to your company in the first place. I am 9months pregnant and I do not expect to be treated this way or spoken to SO rudely. I have many pregnant friends at the moment and will be deterring them from buying from a company like Baby Security, who have no value for their customers or any intentions on helping them with any issues. Please advise how I can return this item, I would rather pay £15 to return than give my money to a company who has no value for their customers and at 9months pregnant I should not have been spoken to in this manner. Absolutely disgusting behavior. Your staff need retraining on customer service. Anyone reading this, steer clear. They will give you the sales talk to make you buy but if you have problems you are greeting by rude, undermanned and untrained staff.”

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Posted 6 years ago

“Great service speedy delivery no problems at all”

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Posted 6 years ago

“Fab service, quick delivery.”

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Posted 6 years ago

“Had phone call to say that order would be delayed but was still not slow. Item just what I needed.”

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Posted 6 years ago

“Great buy and fast delivery can highly recommend this company.”

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Posted 6 years ago

“Great online store, easy to browse and find what you are looking for. I've ordered a new baby carrier, it arrived within 2 days as stated in the order confirmation email.”

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Posted 6 years ago

“Great products, very fast delivery.. overall as a customer I’m happy. I will be ordering from you again.”

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Posted 6 years ago

“Great service..next day delivery . Pop up playpen fantastic”

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Posted 6 years ago

“I was looking to order the Doona website and saw that baby security was doing a offer where you got a free bag. So I thought perfect I’ll order from them. I received the car seat in dune (beige) and the bag was the bright blue bag which matches the bright blue Doona car seat. I emailed the staff and asked to change the bag (as there selling the Doona bags in dune on there website) and they would not. Considering I am having a girl and how awful it’s going to look having a bright blue bag with a beige car seat? And then emailed asking to return it all and I’ll shop else where as shopping with them and getting the deal of the free bag was the whole reason I brought it off them. I am still waiting for a response and now being ignored. Especially spending nearly £300! For this car seat you can’t even get the bag that matches the car seat. Terrible! Would NEVER recommend or shop with them again.”

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Posted 6 years ago

“Total waste of time shop somewhere else lied to me several times you have been warned”

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Posted 6 years ago

“Brilliant and fast service”

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Posted 6 years ago

“poor customer service experience when buying 2 prams such a delay in the delivery and no assistance from baby security. Very poor would not recommend.”

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Posted 6 years ago

“Terrible customer service. I deliberately ordered from them as it said it would be W delivered within 3 days and I had a baby shower to attend. I then got an email from them saying that it’d be two weeks as it was out of stock. I expressed my dissatisfaction given the fact I bought it based on the delivery time stated upon purchase. I barely received an apology or acknowledgement of the error they had made; they just reiterated it’d be two weeks and I could get a refund if I wanted. I replied that there response was appalling but I’d have to stick with it as it would take time for the refund to come through. I suggested the response was poor and that they hadn’t offered any goodwill gesture - they responded bluntly saying they couldn’t have any compensation and said I could have the refund. They didn’t recognise a goodwill gesture as anything other than “compensation” which was I thought was incredible. I hadn’t wanted compensation. I wanted genuine acknowledgement of their mistake instead of blunt response and a generic message. Would never order from them again.”

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Posted 6 years ago

“Product exactly as described, even the free shipping arrived 48h later. Perfect.”

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Posted 6 years ago

“Easy ordering process, quick deliver, simply to build. Helps my daughter and she loves the toys provided.”

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Posted 6 years ago

“This shop has good prices and promotions. I buy two car seats in a promotion and made the payment at the same day. After 3 days I contact the shop to know the status of my order, and was told me that the order is waiting from the vendor because they don't have in the stock at the moment, and soon they receive the car seats, will be dispatched. After a week, I contact again and was told me that I need to pay more 20£ for the shipping because these items are very big. This is not so fair because it should be automatically verified when I submit the order and pay. After that, the shipping was very fast and products in great quality.”

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Posted 6 years ago

“Thought it was a stairgate - it's not”

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Posted 6 years ago

“Found BabySecurity via Google Shopping. Hadn't heard of this website before. Car seat we were after was the cheapest on offer. Bought it and was delivered free next day by DPD. Would happily buy again from here.”

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Posted 6 years ago

“Fast delivery, well packaged, great price.”

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Posted 6 years ago

BabySecurity is rated 4.6 based on 1,523 reviews