“Terrible service!! The worst I've ever seen. Unreliable! Terrible online support! Use any excuse to charge you or to avoid paying your deserved bonuses or "promotions"! Never gonna use them again!!”
“thank you for making problems every single day.... you so lovely RUDE customer service!!!!
Hope you will be gone from market!!! shame on you !!!! Go Home!!!”
“My daughter has been with Barclays for years..age 45.
Recently had covid 3 months on ventilator..nearly lost her.. they called her little miracle.
Barclays how so supportive whilst she recovering...beautiful gifts too
Thankyou so much
Sarah's mum”
“I have been with Barclays for a long time took a loan out which ends in two months no defaults Evan during covid and my hours being cut. Went into ask for a top up half the amount then a decline came very upset for a bank who is amazing if you ring with a fraud problem sad.”
“I went to do the banking for the company I work for and I thought the teller asked me to come to the counter but then he started serving someone else and said he wouldn't take long, in fact it took fifteen minutes, this isn't the issue, I stood next to a man making personal transactions and didn't know what to do, I couldn't step back as someone was at the front of the queue, I apologised to the man making the transaction and that I'd been asked to step forward, at that point the teller said quite loudly that he didn't. When I eventually got served, I was polite as I always am, however, there was no apology made to me by the teller, even if it was miscommunication I would have expected him to say something so I could have at least apologised but nothing, so unprofessional. I was so embarrassed by the whole situation”
“terrible bank. went today to take my deceased dads name off of my mums account. everyone has a mask on and says its for safety, yet they have 1 staff working and theres 50 people crammed up in this shithole. i was told to wait in the teller queue with these 40 people, even though i dont need a teller. shithole bank that feel no need to offer acceptable service to their depositors. they even turned the air conditioner off, i guess thats how much these despise their customers. i dont have any photos, if i did i would caption it 'shithole'”
“In answer to you question, what went 'right'...nothing...have you ever watched a film where the goodie is battling to overcome brurocracy,incompetence and every other modern world negative experience..I used to work in a bank and could speak to a 'real' person...even the branch was measured on how quickly the phone was answered...senior management would be unhappy if the monthly report showed that the branch wasn't up to scratch in terms of customer service...not any more..I suggest the CEO Jes Staley does his job and earns his salary and sorts out the shambles that Barclays customer service now is..if you decide to offer remote customer contact then you have to offer double the customer service approach..it's not rocket science.. I somehow think this message and my suggestions will be put in the nearest waste paper bin...but,like the ending of the film..the goodie might eventually win the day...”
“If i would give 0 or minus stars i would do this. What a rubbish bank. I have been trying to open a joint current account and do a switch and i
We are getting passed form person to internet to branch. All bunch of useless people. Absolutely rubbish bank dont bother”
“I applied for a mortgage with this shambles of a company. Please anybody think of doing the same stop… immediately
They will accept you on principle, you’ll pay there fees and they will filter you. If they see others to lend to for what ever reason the decision in principle will be taken apart
Meanwhile 2 months have gone by
Utter scumbags
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“Extremely rude and ignorant staffs. I wanted to create a young persons account but I needed parents or guardians permission. My mum doesn't speak very well English so could not understand what the lady was saying. So I decided to translate, the lady then yells at me telling me that I cannot do that and proceeds to cut the call without any explanation. Horrible first experience with Barclays bank and I will definitely be opening a bank account in another bank.”
“When I say Barclays is the worst bank in the country it is not an understatement.
Wether it be rude ignorant staff, a lack of care or passion or they want to sit and racially profile while accidentally answering the phone about last nights euro final players
I have never experienced such disgusting people in my life how they are employed baffles and the fact they are still allowed to be open speak on how broken society is.
If I had one free pass to kill a group of people it wouldn’t be the nazis, the taliban but it would be the people who work for Barclays bloody bank”
“They declined a dd of £8. Then charhe me £20 for having to decline an £8 dd due to insufficient ballance. They tell me nothing while fining me for going into "unarranged od", then 3 months later they warn me with debpt collectors for a £200 "debpt".
Barclays is also the innovator of the "PPI" scam.
They are the biggest bastards out there, stay far away.”
“I recently had to go to my local Barclays bank Oxford st Swansea Alex was incredible and successfully helped with my cashback claim, highly recommended this branch”
“I rang the mobile banking helpline once I managed to speak to a real person (Margaret) she was outstanding. She took me through step by step exactly what I needed to do and explained exactly where I had gone wrong with my previous 12 attempts!!. She was friendly, helpful and very patient. Thank you Margaret!!”
“Ongoing fraudulent transactions on my account, person information hacked/changed causing security issues.
I have had a number of transactions not of my own, thus money taken from my account - when requesting help to file claims and be reimbursed, Barclays failed to do so.
I have never had an issue confirming security over the phone til now, when apparently my date of birth is no longer correct!
Disgraceful customer service!
Lack of assistance in times of need!
Security issues regards personal information/data!
PLEASE PLEASE PLEASE EVERYONE AVOID THIS BANK, AND IF POSSIBLE I STRONGLY ENCOURAGE YOU ALL TO SWITCH TO ANOTHER ASAP!”
“I have been with Barclays for over 20 years, my first bank. All of a sudden I receive a letter from them to say, my account will be closed. I have been ringing around and been passed from person to person, no explanation was or is given. Now apparently, I might be black listed and might not be able to open and account anywhere. I don't know what's happening or if there is something wrong, a way to to defend myself. No what you would expect from one of the major banks in UK. They are absolutely rubbish, I have to cancel all my direct debits and reset them in another bank somewhere now, I don't know if I can either.
I would not goto this bank at all ever again. They are also holding my sons money and not releasing it to him, again no reason. He has been trying to get through to them and do something about it, same thing, no answers.
Anyone reading this, leave if you are with them or don't join them I you are planning to.”
“Very frustrating....they mislaid personal info....used slow dated software.....lead me to believe I would be given the loan only to be told not at last minute.....
I've always had a perfect credit score in my 40 yrs as an adult....now due to their lack of in depth research my future credit is in doubt..
I would advise to stay clear...”
“Yet again Barclays telephone service is appalling!
Just moving money from one of my accounts to another takes 40mins to 1hour.
I think I might move to a bank with better customer service.”
