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Barclays Reviews

1.6 Rating 887 Reviews
13 %
of reviewers recommend Barclays

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Barclays 1 star review on 11th December 2024
Enzo Robert
Barclays 1 star review on 15th November 2024
JACK
Barclays 1 star review on 14th November 2024
NORLAN
Barclays 1 star review on 4th November 2024
Aurora Glenny
Barclays 4 star review on 3rd November 2024
Magret
Barclays 1 star review on 31st October 2024
Easton
Barclays 1 star review on 5th September 2024
Anonymous
16
Anonymous
Anonymous  // 01/01/2019
Rubbish service, waited 35mins in queue in bank. Customer service not bothered if you complain, even threatened to move banks, just OK Barclays get some staff that care about the business and employ some more people.
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Posted 2 years ago
This is absolutely the worst charge card provided ever. I've had an account with Chase for 30+ years and they are great. However, I got a Wyndham's Rewards card because we stay at some of their brand hotels, this card is serviced by Barclays. The very first billing cycle, I was charged a different amount on a restaurant we used. I filled a copy of my receipt on Barclays website, they called me to tell me I needed to submit the receipt by fax or mail. I explained that I uploaded on the Dispute form, they said it wasn't there. I ask about uploading it again, they said the system wouldn't allow this, only fax or by mail. Hours on the phone, no help at all.
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Posted 2 years ago
Horrible service! Waiting for a resolution....without being able to move my money freely.... Most of the banks are starting to focus on the "digital currency"....that's why, there are a lot of changes, closing braches....etc Just LIES, LIES and more LIES...!!
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Posted 2 years ago
Since when did Barclays turn into a cowboy outfit! For he amount of various bank charges, that they drain my businesses, you would expect there business banking customer service to be half decent ! A simply query or simply action requires a chain of people to approve it! Then if there system is not crashing, or you have the patience to be on hold for over an hour, your issue might get sorted ! Frustrating , when you agree something, Barclays mess up now i'm having to do all the chasing and over look the incompetence (again). The best one was, they will send me an email and i had to print off the document and send it back into them like they are running low on printer ink and cant afford stamps! Ive noticed lately that they can fix problems on the computer , but for some reason they keep trying to send out documents, to get signed and sent back in, which delays the issue further by another week or 2! Whats' the point of having a high street bank if we cant walk in there and sign a document ! I should have stuck to my guns and changed banks! Barclays you should be embarrassed !
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Posted 2 years ago
Their chat service on the App is totally useless and a waste of time. Assistant is answering you with pre-set apologetic messages, the only thing they can do is to give you telephone numbers to contact (that you already have). Used a couple of times and was no use at all.
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Posted 2 years ago
Unable to log into my Barclays account due to extra security settings, tried to speak to customer service on the phone. Waiting for more than an hour still no answer
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Posted 2 years ago
Lies lies lies. And more lies
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Posted 2 years ago
Rubbish rubbish RUBBISH I'm.going to close my account Barclays are useless
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Posted 2 years ago
Customer service is appalling.
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Posted 2 years ago
Terrible service rude common staff - being with them over 20years I asked NatWest & nationwide & Santander for history statement’s I got them straight away all Three were so helpful!! Barclays never helped at all - they were tired and unhelpful so sad
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Posted 2 years ago
Incredibly useless! Years ago, they were really good. That was when their customer service was still England based I suppose. A few years ago, everything just changed. Incompetent, absolutely useless, long waiting for a simple request. And I mean really simple! If you want to really ruin your day, try the chat. You have 15 colleagues going and out and reading the same thing you sent, so in the end to never get proper help. 😂😂
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Posted 2 years ago
Dear Barclays I see it is still at least one hour before one can speak with yourselves Are you aware of the stress this causes ?or are you just a ruthless organisation who doe not give a damn towards humanity
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Posted 2 years ago
You either wait ages on the call. Or you try to contact them on supposed live chat. On chat you have to wait 1h for the reply and they disappear for another hour even if you reply them straight away. So you have to repeat yourself 4/5 times because every time is a different person replying you and they dont bother to read what youve written. Just mentally exhausting trying to deal with them.
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Posted 2 years ago
Online banking is a joke! Totally user unfriendly and keeps blocking any payments I tried to make and conveniently timing out at a critical moment! Not happy! Not satisfied! 👎👎👎
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Posted 2 years ago
Shower of shit Rude infact very rude customer services over the phone Not interested just keep putting phone down NO HELP they want to be ashamed Of themselves
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Posted 2 years ago
Triangle of Death There are three avenues of dealing with Barclays. - Over the Phone - the Chat In the App - In a Branch The phone will refer you to the chat. The chat will refer you to the phone. And lets say you are locked out of the app and cannot access the chat, the phone will refer you to the branch. Now bearing in mind Barclays are closing branches and reducing opening hours for branches, its not really acceptable if you have a major issue Saturday evening and you have to not only wait until Monday before it can get resolved, but you will also have to resolve it in working hours and leave the office. Equally if you raise a complaint with any other company, naturally they can't resolve every conceivable complaint there and then. But when a complaint cant be resolved I would expect them to take details of the complaint and follow up with a written response in say 10 working days should you wish to take the complaint further. The trips to the Branch usually involve dealing with someone who is never quite sure what's going on. Fair enough if they are learning but to then be told to sit down and phone someone, have just been told over the phone I need to go in branch is pretty ridiculous. In Summary: - Barclays customer services will avoid you at all costs. - They will refer you to whoever you aren't seeing. - In every engagement with any representative of Barclays (phone, chat, Branch), once you get past the actual robots you end up dealing with customer service representatives who are so scripted and restricted in what they can and can't do that its like dealing with another robot, having already got past a robot. I have worked in Customer Service, I have also designed automations, and I work in HR for the NHS. and at no point in my career would Barclays level of customer service have ever been acceptable. I would suggest they go into partnership with O2 so they can combine their terrible service, with Barclays terrible customer service.
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Posted 2 years ago
Non existing customer service. No one answers the phone and takes ages to get an answer on online chat app. Feels like customer service does their best by not helping the customer
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Posted 2 years ago
Stanowczo nie polecam ze wzgledu ze juz kilka razy miałem nie rozpoznane tranzakcje , dzisiaj przy płatności otrzymałem komunikat, że karta jest nie ważna a mimo to pieniadze zostały pobrane. Moim zdaniem moje pieniadze nie są bezpieczne w tym banku a do tego obsluga czy to telefoniczna czy w banku nie poczuwa sie do jakiej kolwiek winy ze strony banku. Po wielu latach chyba czas zmienić bank.
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Posted 2 years ago
i actually hate them,they wont let transfer any money into a crpto wallet which iv been using for awhile.They blocked my account four times and made me go to the bank with id four times,i didnt eat last nite because of them.They seem to want to control my money so much that i actually feel threatened
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Posted 2 years ago
Most corrupt bank on the planet. Don’t bank with them, service is zero.
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Posted 2 years ago
Barclays is rated 1.6 based on 887 reviews