“Been with Barclays for years but their customer service is virtually none existant now that it is all done from home. If the person you eventually get through to cant answer your question they have to try and contact someone who can. If they cant get through they say they will get back to you, but in my experience, I have not had those return calls. This scenario went on for months before it was resolved and I eventually got a letter of apology. Its a high street bank trying to be an online one and not doing a very good job”
“An embarrassment 27years and 15 pounds overdraft (1000 was given to me)i got a message that i would incurring on a 35% interest,knowing very well that 2 day after i would got paid like it happened every 30th for 27 years...time back i bought a car i try to pay bear in mind my money where ready..they stop the transaction,i call they put down the phone 3 time, on the end i had to get the person to wait 3 days so i could get the money cash...i switch yesterday to a first direct,i can stay at that bank anymore,way to many problems.”
“My wife and I have banked with Barclays for the last forty years during which time we have had a small overdraft facility which we have never used. Out of the blue in April we received notification from them stating that they were withdrawing this facility with no reason given. Now the fact that we don't use the overdraft is irrelevant, what I wanted to know was, what financial gain Barclay were likely to make from this action so I wrote a letter, yes a letter, to the UK CEO Matt Hammersmith asking him that very question. I am not nieve enough to think that my letter would get anywhere near Hammerstein but correspondence of this nature is usually taken seriously, but guess what I didn't even get an acknowledgement. Only cartel members such as Barclays can get away with such arrogant and disrespectful behaviour. Shame on you Barclays and shame on you Matt young man.”
“If I could give them zero stars I would. They do not support their customers when there is a problem with a merchant. Cancelled credit card and will never do business with them again.”
“Absolute shocking bank use to answer there phones and have good branch managers now they have utterly useless management who have basically scraped there customer service teams to the bones. 50minute wait to get through, the chat service does not work and even expect you to sit on hold for the 50 minutes to make a complaint very sly, sneaky and disgusting bank but sadly all the main banks in the uk are the same.”
“appalling service, have several business accounts.
They hang up, cut you off nobody can access your account anymore to help you
No business managers, closed banks everywhere but you cannot access anyone in the bank when you find one.
Spent 3 hours on the phone to them today got cut off twice to finally admit after telling me I was in the wrong but actually it was a technical error their side which since last week unable to fix so still an error.
What do we pay fees for? we don't have a service?
Anyone know of a good bank?”
“WORST BANK EVER.😡😡😡😡👹👺
If you want to be success in business or life , Do not 🤚I mean DO NOT use this God forsaken bank.
I can't wait to get back my funds and close my Account with them.
For sure they are dream killer .
PLEASE DONT USE THEM ESPECIALLY FOR BUSINESS Account
❗❗❗
I promise I will be here everyday to tell the world how bad the bank is.
Especially their branch in bolton”
“Shocking customer service. Spent 45 minutes on hold with head banging music trying to pay a bill. I don't want to download the app. W I'll be cancelling card. Barclays service altogether has deteriorated .”
“Worst bank ever!!! After 17 years I'm leaving this institution. Not recommended. Got my PPi monay back , now its get even worst.
Shockingly bad at all levels, especially how they treat customers !”
“Very difficult to get any counter service at my woking branch. Just a lot of young people trying to educate all customers to use the machines thereby eventually allowing Barclays to shutdown any counter services.”
“COMPLETELY AWFUL...useless customer service whether via chat, phone, or secure messaging...they all kick the can down the road to the next poor sod who has to answer the followup call that is always required....etc, etc...”
“Just closed a business account with Barclays Bank after 4 years plus banking, simply because I invented an idea that was successfully patented last year and I will not be trading for at least another 18 months or so, I was paying £8.50 per month for their monthly fee's just to keep the account open, I've closed it today to save some money, the customer advisor confirmed that I would get my full £10 returned to my personal account with the Halifax, as their monthly charge was not due until early next month, anyway, just received confirmation that Barclays have just returned £1.50 to my personal account.. based on this action, I will not be using Barclays Bank again, when I'm ready to launch my brand new business idea... (as greed comes to mind)”
“Truly awful, been with barclays 30 years and they closed my account with standing orders not paid.... know reasons given except apparently didn't answer a question at some point. Service doesn't work, go to online chat call this number referred to online chat again. Will be moving.”
“Disgraceful attitude towards customers
I wanted to transfer £4000 into my sons account as he was going away.on the app only allowed 2k at a time so did the first transfer ok but refused the second. Explained to customer services when they called soon after the transfer was genuine it that obviously wasn’t enough they wanted to know why I was transferring and what it was being for and apparently not happy even though I had passed the security. My app was blocked and they told me to reactivate my account in the bank with id which I did. On asking to get access to the app the asked questions about how I was using the funds to which I told them was a private matter.
They told the police to come to the bank to interview me for FRAUD. Totally shocked!!
I have been banking with Barclays for over 40 years and did not this blatant disregard for an older wiser and constant customer
They really don’t care about the customer and would like to make criminals of them
Changing my account straight away in disgust”
“Would give 0 stars if I could. A business customer for over 20 years, my account, along with thousands of others, was closed out from under me and all my bill payments were cancelled, leaving me to find another bank and try to reinstate bill payments before deadlines were missed. Meanwhile, Barclays thought it would be good business sense for them to retain the balance of my account and keep it for several weeks before finally paying it back to me in a cheque - after earning interest in THEIR account on MY MONEY. Local branches being closed left, right and centre, no customer service, no w ay of getting hold of them either by phone or email and useless machines in the few branches that remain open whilst staff ignore customers and stand around chatting. Take a look at the Barclays UK Facebook Page and you will find endless complaints and cut and paste answers with emojis. Very unprofessional outfit. Avoid this bank like the plague.”
“Barclays app maybe fine for small day to day transactions but is absolutely useless for more substantial transactions. Imposes nonsensical daily transfer limits when you have available funds. Complete waste of time”
“Wow what can I say that already hasn't been said. My problem is that I tried to pay for items using my card, and according to the card machine my account is closed.... So obviously I wanted answers and quick, Tried the number on the back of the card, and the automated voice recommended using the chat on the Barclays app. The chat connected me the another call, again with a set of extensions, none of them relevent, or "press 0 for anything else".
I pressed 0 and was greeted with the automated voice telling me to "please hang up".
Now what am I to do?
They've closed so many branches, and if there is one open you either queue up for an age, or end up on the app anyway with their guidance.
Or do I call another department and hope for the best after a 30 minute wait.
???
Grrrrr I'm so annoyed”
