Name: Barrhead Travel
Address: 85 Oswald Street, Glasgow
Rating: 3.28

“More than 7 weeks since holiday cancelled. Why have we to wait for refund? You took the money well in advance!! No more auto generic emails. Refund customers now!!!! Law states 14 days for refunds. People will not forget. You have enough staff to arrange new holidays of reschedule cancelled holidays while ignoring customers who requested recunds. Scandalous!!!!”

Helpful Report

Posted 4 years ago

“Since 14 March 2020 Barrhead Travel owe us a refund of over £4000 for a river cruise which was on that day cancelled by the operator due to Covid 19 restrictions. They do not answer our phone calls and ignore our emails. This is not acceptable for a company which is claiming on their Facebook website that they are '... agent that cares about you...'. They certainly do not care about us and by not providing our refund within the time limits laid down by ABTA are breaching the law.”

Helpful Report

Posted 4 years ago

“Since 14 March 2020 (when Avalon Waterways cancelled our Tulip River Cruise) you owe us a refund of over £4000! You are not answering our phone calls and are ignoring our emails. This is absolutely disgusting! Are you, perhaps, hoping that if we die of Covid 19 you can steal our money? We request that you refund our money without any further delay!”

Helpful Report

Posted 4 years ago

“Our holiday to Vietnam was cancelled 7 weeks ago. We have been chasing for refund for 5 weeks and keep getting fobbed off by Barrhead Travel. We have been loyal customers for years and have spent thousands with them. This is not how to treat loyal customers! We're still waiting for them to give some indication of when refund will be made. I think it's time to report them to regulators!”

Helpful Report

Posted 4 years ago

“Been trying to change date of my holiday for over a week been asked twice by staff members what I want to change to and correspondence stops their.despite numerous emails still no contact.would never book through Barrhead travel again.”

Helpful Report

Posted 5 years ago

“They are the most diabolical company, I have been trying to contact them for over a week regarding a refund, they do not answer calls or emails. I have left 27 emails and mde over 59 calls. THEY DO NOT RESPOND. I have my doubts whether they are actually trading anymore, I will be contacting ABTA, consumer advice and newspapers to report this hopeless company.”

Helpful Report

Posted 5 years ago

“I’ve been trying to get hold of someone from Barrhead travel for five days now with no luck . I understand that you are all very busy at this time but my emails not even been replied to. Very unprofessional attitude towards your customers. I have a balance to pay within a week and can’t get hold of anyone to pay this.”

Helpful Report

Posted 5 years ago

“What went wrong the holiday was cancelled by the cruise line.Surely you must get a feed back on your customers progress. Poor customer relations”

Helpful Report

Posted 5 years ago

“Had contacted the centre via email to express an interest in joining. They contacted me the next day to organise an appointment to view the facility. Attended last night to be told they were too busy then eventually got sent upstairs and was left wandering around and no staff about. Literally got on my bike and left. What a waste of a night. Thanks”

Helpful Report

Posted 5 years ago

“We booked a holiday at Barrhead Travel, Gyle , Edinburgh - never again. They lost our personal details including passport details, not once but twice! One week before flying and we had not received our documents. I telephoned head office and they said they would make sure the documents would be at the Gyle branch waiting for us. Guess what? When we went into the branch, they did not know anything about it! We had booked a premium drinks package for a cruise, which we paid extra. When we got on the ship, they could not find any booking of this! Once this company have your money, they do not want anything to do with you. AVOID THIS COMPANY.”

Helpful Report

Posted 5 years ago

“I got money exchanged at Dundee branch and got home and was 200 dollers short, I complained and they could not find anything amiss, a feeble investigation on their part”

Helpful Report

Posted 5 years ago

“Wow! I spent £7500 for a 16 day trip to Canada. Asked for room with 2 beds as my travel companion has mild dementia. Was assured that in north America this was known as a double room and that double rooms had 2 beds. Additional request by BT made to ensure 2 beds. This turned out not to be the case and throughout the holiday we had to request a roll up bed in our room. This caused considerable distress to for my companon. Complaint to Barrhead Travel on my return received a defensive and unhelpful response. Blame put on partner agency in Canada. Barrhead Travel relationship with this partner company is poor if there requests are ignored. Won't be using or recommending Barrhead Travel again”

Helpful Report

Posted 5 years ago

“My husbands colleagues spoke with staff member Karen re a holiday to New York, when Karen found out where they worked she advised them that she knew my husband and went on to call him a very inappropriate name and discussed personal details with them. My husbands colleagues were shocked that a member of staff would would do this as this is a complete lack of confidentiality, very unprofessional and slanderous. When my husband complained to the shop manager and the director of Barrhead travel they advised that this would be dealt with. After not hearing anything we contacted them again to be told that the matter had been dealt with appropriately? Whatever that means?they will not tell us. Beware if you are booking a holiday in Barrhead travel Falkirk with Karen she might tell you inappropriate details of colleagues, neighbours, friends or family or may even gossip about you! This has been a horrendous experience that no one should have to go through.”

Helpful Report

Posted 5 years ago

“My husbands colleagues spoke with staff member Karen re a holiday to New York, when Karen found out where they worked she advised them that she knew my husband and went on to call him a very inappropriate name and discussed personal details with them. My husbands colleagues were shocked that a member of staff would would do this as this is a complete lack of confidentiality, very unprofessional and slanderous. When my husband complained to the shop manager and the director of Barrhead travel they advised that this would be dealt with. After not hearing anything we contacted them again to be told that the matter had been dealt with appropriately? Whatever that means?they will not tell us. Beware if you are booking a holiday in Barrhead travel Falkirk with Karen she might tell you inappropriate details of colleagues, neighbours, friends or family or may even gossip about you! This has been a horrendous experience that no one should have to go through.”

Helpful Report

Posted 5 years ago

“My husbands colleagues spoke with staff member Karen re a holiday to New York, when Karen found out where they worked she advised them that she knew my husband and went on to call him a very inappropriate name and discussed personal details with them. My husbands colleagues were shocked that a member of staff would would do this as this is a complete lack of confidentiality, very unprofessional and slanderous. When my husband complained to the shop manager and the director of Barrhead travel they advised that this would be dealt with. After not hearing anything we contacted them again to be told that the matter had been dealt with appropriately? Whatever that means?they will not tell us. Beware if you are booking a holiday in Barrhead travel Falkirk with Karen she might tell you inappropriate details of colleagues, neighbours, friends or family or may even gossip about you! This has been a horrendous experience that no one should have to go through.”

Helpful Report

Posted 5 years ago

“My husbands colleagues spoke with staff member Karen re a holiday to New York, when Karen found out where they worked she advised them that she knew my husband and went on to call him a very inappropriate name and discussed personal details with them. My husbands colleagues were shocked that a member of staff would would do this as this is a complete lack of confidentiality, very unprofessional and slanderous. When my husband complained to the shop manager and the director of Barrhead travel they advised that this would be dealt with. After not hearing anything we contacted them again to be told that the matter had been dealt with appropriately? Whatever that means?they will not tell us. Beware if you are booking a holiday in Barrhead travel Falkirk with Karen she might tell you inappropriate details of colleagues, neighbours, friends or family or may even gossip about you! This has been a horrendous experience that no one should have to go through.”

Helpful Report

Posted 5 years ago

“Went to the Falkirk High Street shop, dealt with an agent called Karen H an older women, apart from the holiday being expensive for what we required (This is because they are commission based so the more expensive the holiday the more they make) Once she found out where I worked she knew a man and wife from there she started to tell me personal things about them and was quite abusive towards them, I was shocked and found this to be extremely unprofessional. I know the couple then complained to the manager of the shop where she received a slap on the wrist. After what she was saying I thought she would have been sacked. Just goes to show their customer service is very poor and they are basically only after your more I will never go back to the shop I would advise anyone thinking of using this place best avoid.”

Helpful Report

Posted 5 years ago

“Very poor aftersales service. Barrhead have taken 10 months and not yet refunded me for their failure to provide transfers in Hong Kong. Leaving my wife and I to make our own arrangements. They agree they failed but do not seem interested in resolving this.”

Helpful Report

Posted 5 years ago

“We have spent 8k over last three years . We were considering Cyprus , went to Braehead and after spending time with a junior member of staff a senior cane in , we were sold a deal in Cyprus with a swim up room, my daughter loved it , today an email to say your swim up room is one floor up , Mis sold”

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Barrhead Travel Reviews