Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,215 Reviews

76 %

of reviewers recommend Bax Music

Company Reviews

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Metrics

4.0

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Odyssey Flight Case for Roland DJ 505 Controller on 30 December. I received the item within a week on 7January which was excellent in current situation and also coming from Europe which I did not realise. I queried delivery time with Bax via email as Ups were giving me different delivery dates and I received a quick response from them. Overall Excellent.”

Bax Music 5 star review on 9th January 2021

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Posted 4 years ago

“Horrible experience. The company lie to me and I receive my parcel 25 days after I placed the order. THey cancel it, then told me it was out of stock. I finalyy receive a broken box with a missing product.”

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Posted 4 years ago

“Price exceptionally brilliant value. Delivery excellent. No need to comment on 'returns' as the harmonicas purchased were excellent. Bax Music is a great, great company.”

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Posted 4 years ago

“Ordered my Bass, paid, comms good, delivery prompt. Bass is superb at this price point. A Neck Through Fretless a dream to play, I’ve had basses 3x this price and not been as consistently good in every aspect. Looking for the matching fretted now😎”

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Posted 4 years ago

“Over the moon with my flight case, excellent quality & built to last, many thanks”

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Posted 4 years ago

“Really impressed with this. Great tones and plays well. A Thunderbird bass at a fraction of the price for the equivalent Epiphone. Body work is spotless. £125 is an unbelievable price.”

Bax Music 5 star review on 3rd January 2021

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Posted 4 years ago

“The item I ordered was not in stock in the UK despite being told it was "in stock" when I placed the order - it originated in Holland and came to the UK via Germany. It was due to arrive on 29-12-2020 - it is now 03-01-2021 and it is still not here. I was careful to pick a company that said they could deliver after Boxing day - they failed to deliver on this promise and I think the "in stock" message needs to be changed to "in stock but not in the UK". This is now an important piece of information given the UK is no longer part of Europe. I would never have ordered if I had known the item had to be imported into the UK given the political and covid issues.”

Helpful Report

Posted 4 years ago

“Having ordered my evh not knowing that… Having ordered my evh not knowing that the item I was ordering wasn't even in the UK but Netherlands did put me off a bit but straight away I received correspondence from Bax music on the delivery date ,due to uncontrollable circumstances ie convid that the delivery would be late due to border closures got a link sent from Bax music to their courier ups easy down load to phone and able to track delivery was a day late but under the circumstances I was pleased it came well boxed and protected from any damage.payment plan was so easy to set up though PayPal, definitely would use again the price of my guitar was slightly more but I believe due to shortages and high demand the price I was happy to pay rather than wait the 3 months I'd been told my a previous guitar supplier.”

Helpful Report

Posted 4 years ago

“Not received order should have been delivered for Xmas will not refund me as I quote MIght be in transit they don't even know”

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Posted 4 years ago

“Despite having a .co.uk address and a UK address and phone number on the homepage, BAX is in fact a based in the Netherlands. Order was placed with the promise of 2 day delivery, 4 days later after speaking to someone in the Dutch ‘customer services’ I was blatantly lied to by the lady. She told me my package was stuck with Hermes due to the pandemic. I contacted Hermes direct and was told in fact they hadn’t even collected said items! I rang the ‘customer services’ there following day and after being refused a refund, I was told just to do a charge back on my credit card... they WOULD NOT issue a refund. UK buyers, PLEASE AVOID! Support actual UK businesses who actually have a single ounce of customer service skills!”

Helpful Report

Posted 4 years ago

“Hopeless company, pretends to be UK based with stock but is in fact based I mainland Europe and ships from there. Delivery times are a joke so don't rely on getting your order in atimely fashion. Avoid.”

Helpful Report

Posted 4 years ago

“Never received the item and despite an email to them still heard nothing I know it is over the COVID Christmas period but had no notification from them about despatch and no means to find out what had happened to my item”

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Posted 4 years ago

“Still awaiting delivery of y order which was promised before xmas.”

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Posted 4 years ago

“had problem with power adapter and they put me right in less than a day great service and delivered within 2 days prior to christmas! Will go to them before a large south american river for all my music needs from now on, merry christmas to all bax staff”

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Posted 4 years ago

“I have rated three because of the delivery firm, this does not reflect on the product as my daughter is very pleased with her new ion waterproof speaker. The delivery Conpany delivered it, no note through the door and as we have several deliveries over Christmas, was not aware which delivery was coming. I checked around the back of the house and didn’t see anything, it had been tucked away around the corners and sat in rain for a couple of days.”

Bax Music 3 star review on 26th December 2020

Helpful Report

Posted 4 years ago

“***NEVER DELIVERED!!! YOU'VE BEEN WARNED*** Ordered a behringer speaker for a Christmas present, bought it from Bax because the price and they could deliver on the 19th Dec......no delivery, Hermes app shows "Expecting" emailed and called Bax, no callback as promised and email stating they will ask Hermes about it!!! Hermes haven't received it yet....... emailed/Facebook messaged bax on 24th Dec and told item had been returned due to the European blockade, which was strange as the lockdown happened 2 days after delivery date 🤔🤥. Told Bax to cancel the order, they said they'd leave a "note" on my account but it may still be delivered!!!! WTF!!! Terrible service and I had to order some speakers from Amazon which came the next day,.. Well worth paying a little extra with Amazon for that piece of mind of it actually arriving......”

Helpful Report

Posted 4 years ago

“***NEVER DELIVERED!!! YOU'VE BEEN WARNED*** Ordered a behringer speaker for a Christmas present, bought it from Bax because the price and they could deliver on the 19th Dec...... As of the 24th Dec no delivery, Hermes app shows "Expecting" emailed and called Bax, no callback as promised and email stating they will ask Hermes about it!!! Hermes haven't received it yet....... Facebook Messaged on the 24th Dec and told the item had been returned due to the blockade which was strange as the lockdown happened 2 days after the expected delivery date 🤔🤥 I had to order some more speakers from Amazon which came the next day. It is worth paying a little bit more with Amazon to make sure you get your item...... Terrible service and I'm afraid I would not recommend Bax to anyone...”

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Posted 4 years ago

“Not packed properly and headstock was damaged when arrived, no excuse really when all it needed was more bubblewrap.”

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Posted 4 years ago

“Got an amazing deal on an XDJ XZ using a discount code sent to me as part of Bax’s Black Friday promotion. Cancelled this same order during the first lockdown as all my events were postponed and item wasn’t in stock, so I waited 6 months to place order again. Glad I did, got it slightly cheaper and it was available in stock. Initially wouldn’t accept price match but later emailed to say they would be happy to honour the difference in vouchers which I later put towards a decksaver. Emails answered promptly and received frequent tracking updates as it was shipped from the Netherlands. Overall very pleased with the service I received and would gladly recommend Bax to anyone. Thank you!”

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Posted 4 years ago

“The item I wanted was only available at Bax Music and it was easy to purchase with quick delivery. I've used Bax Music before and I would again!”

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Posted 4 years ago

Bax Music is rated 4.0 based on 2,215 reviews