Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,215 Reviews

76 %

of reviewers recommend Bax Music

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4.0

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered items just before Christmas, also within a pandemic. Items arrived late as expected, but only by one week. All I can say is, everything arrived in good condition, packaged well with receipts etc. On the whole this comoany is unbeatable on price, goods, packaging, service etc. A+ highly recommended.”

Helpful Report

Posted 4 years ago

“Ordered two guitar hangers on the 5th of January and got the following reply: “ Your product is in stock and we will send your order as quickly as possible.” What I was then advised was that my purchase is arriving from Netherlands; Netherlands, didn’t say it was in stock in the Netherlands. UPS then sent a message to say it was coming on Friday the 8th of January, then another to say it was coming on Monday the 11th of January, then another on Tuesday the 12th of January and another to say Friday the 15th of January. I’ve had no more updates and, more to the point, no delivery. I’ve been asked to write a review so here we are. I’ve had a response from BAX as I suggested they change their courier and they say my comments have been passed on to their transport department. Perhaps COVID is holding it up, maybe Brexit or possibly the U.S. Presidential elections?? Do yourselves a favour, try to get your purchases from anywhere other than BAX; it will probably save you a lot of trouble.”

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Posted 4 years ago

“Very pleased with there service, excellent quality products and good prices, would recommend to others and buy again.”

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Posted 4 years ago

“Great customer service! Ordered loads over the last few years without and issues. Always very good pricing.”

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Posted 4 years ago

“Excellent guitar at an excellent price, Fazley FST118TB, very pleased.”

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Posted 4 years ago

“Super fast delivery and excellent product! At a super reasonable price too. Much cheaper than anywhere else!”

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Posted 4 years ago

“Great Keyboard but no UK plug, came with European plug, no UK plug arrived. will need an adapter, Great sounds on the Yamaha SX900, worth buying.”

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Posted 4 years ago

“Poor service. Bought a boom arm stand 9th Dec 2020. I am yet to receive my item today 13th Jan 2021. I called multiple times and transferred to reception who create a call back request from customer service that will never call back. This happened more than 8 times. Very poor service and process. I will never buy from them again”

Helpful Report

Posted 4 years ago

“UPS has yet to deliver a guitar I ordered as a gift. Luckily it’s not needed for a while as I was given three different delivery dates. Then I got an email requesting a review. So here I am. Hopefully I will get my delivery tomorrow as last stated.”

Helpful Report

Posted 4 years ago

“Great product from thees people and arrived well packaged and secure, not easy with current situation, I think I'm going to stick with Bax now for future purchases. Thanks guys and galls!þ”

Helpful Report

Posted 4 years ago

“My son has not yet been able to even use the Hercules dj set yet from xmas as the app you need to download,just wont download,and are requesting a further £30 for the use of this app,so,so far its just a box collecting dust,disappointing,considering it was a xmas gift and hasnt yet beable to use it.”

Helpful Report

Posted 4 years ago

“Hi Bax music, first thing to say is the guitar has still not arrived, I’ve been given 4 different delivery dates, UPS don’t keep you informed or offer any reason for the delay although don’t know if the brexit thing is something to do with it.”

Helpful Report

Posted 4 years ago

“Still not arrived. Ups tracker says it’s still in the Netherlands waiting to be shipped”

Helpful Report

Posted 4 years ago

“Firstly, UPS failed on so many levels but I did eventually receive my purchase. Secondly, My boxed Nemesis guitar pedal was sent inside a much larger box WITHOUT ANY surrounding protection. (There was also a loose UK power adaptor in there to cause extra damage) It bounced it's way around Europe, and it shows when looking at the packaging. Scared to see what I may find when I power it up for the first time. Imagine if this was a synth that I bought. I shudder to think of what condition it would've arrived in! (If shops do this you may as well take your chances with eBay. It couldn't be any more unprofessional)”

Helpful Report

Posted 4 years ago

“Website was pretty user friendly and easy to navigate. Ordering and checkout was relatively straightforward. Delivery was prompt and on time and items were well packaged, as well as the cases being in their own cardboard box they were also packed into a larger box for extra protection. Prices are competitive.”

Helpful Report

Posted 4 years ago

“Bax sent the guitar double quick! However UPS had it fit nearly a week before I eventually received it. Guitar was perfect but needed a set up, action too high and bone nut needed work. (So much for for fender QC) thank you BAX”

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Posted 4 years ago

“Very speedy delivery they were the cheapest price for the item we purchased. Very happy would buy from them again.”

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Posted 4 years ago

“Excellent service from Bax on my first order. Especially given that it was a difficult time, Brexit happened one day before my order, my amp was delivered 3 days later to the UKwith no fuss. Impressive. I was also very pleased with the amp, a Fender LT25. Highly recommended store.”

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Posted 4 years ago

“Just received my Guild F25 12 string acoustic guitar. Delivered on time no fuss and the guitar is wonderful. Great service and product. I will use Bax Music again. Cheers. Jay”

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Posted 4 years ago

“Just bought this. I used it with my Materbuilt (Todd Krause) Clapton Blackie Strat. Through a Custom Hand-Wired Fender Reverb Deluxe Amp. The lead is great. Very pleased with it. Fantastic value for the quality. Big thanks.”

Helpful Report

Posted 4 years ago

Bax Music is rated 4.0 based on 2,215 reviews