Beauty Expert Reviews

Name: Beauty Expert
Address: Beauty Expert Customer Service Department Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Rating: 1.49

1.5 Rating 97 Reviews

12 %

of reviewers recommend Beauty Expert

1.5

Based on 97 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

About Beauty Expert:

Beauty Expert is the market leader in online grooming products. Our philosophy is to select the very best and most innovative skin and hair care brands and offer them in a way that makes buying simple, fast and fun.

Phone:

0844 2495038

Location:

Beauty Expert Customer Service Department Meridian House, Gadbrook Park, Gadbrook Way, Rudheath
Northwich
CW9 7RA

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Beauty Expert 1 star review on 7th October 2021

Courtney

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My review is of the company rather than their products as I never even received my order. This company not only failed to deliver the products I ordered but proceeded to email me telling me my address doesn't exist despite me proving to them that it does with legal documents and Royal Mail address verification. What a joke. Later they admitted they had made a mistake by telling me my address doesn't exist and asked me to check if my parcel was at a neighbours several doors down as this is where their GPS placed them and to respond letting them know if it was still missing. When I attempted to respond to their email asking me to check AND ANSWER I received a futher email stating 'the investigations team has concluded this investigation and is no longer looking into this, I am not able to advise any further on this' I was answering their email and questions from the same very day they sent it?! They asked me to contact them! Order at your own risk your order probably won't turn up. The last image uploaded is their response to my reply within a few hours of them asking me to check at a specific neighbours for my parcel.”

Helpful Report

Posted 5 years ago

“My ordered items never arrived Stay away from beauty experts!! Stay away from beauty experts!!”

Helpful Report

Posted 5 years ago

“SCAM SCAM SCAM !! dont buy - never got product - scam !!”

Helpful Report

Posted 5 years ago

“I should give NO STAR at all... they didnt deserved a star. My ordered items never arrived! More than a month already. Several emails, deal with several CS, filled Twice the form still delaying in giving me refund. Please stay away from Beauty Expert dear international buyer.”

Helpful Report

Posted 5 years ago

“Do not use this company. Seriously, do not use them. Ordered an advent calendar for my partner that did not arrive. Every call was told that it was due to be dispatched any day now etc. Told this for weeks. When asked for actual dates was never given any. Told that stock had arrived from Poland when it had not even been dispatched. This company has no idea how to run logistics or deal with customers. Was told mid-December to cancel my order and order another advent calendar! Had to explain the concept of an advent calendar. This company has ruined my and my partner's Christmas - if they had been honest then I could have made alternative plans, but their continued lies leaves me with nothing. I look forward to the day that this happens to those that work at this company, and they come to understand the impact that this can have on people.”

Helpful Report

Posted 5 years ago

“I ordered over 2 weeks ago , they informed me it would be delivered in 2/3 days still no sign and they now say it's been lost they said they have reordered but I've received not confirmation email. Stay away from beauty experts!!!!!!”

Helpful Report

Posted 5 years ago

“Worst company ever. They’ve lost all my order in the past 3 months and now they refuse to give me a refund stating that they have some 40 day policy which is NOT even in the terms and conditions. I’ve been waiting for my product and after multiple emails they say they won’t give me my refund finally. STAY AWAY”

Helpful Report

Posted 5 years ago

“I placed an order for Gatineau Products then received message soends few more dollars and you can have Gatineau Roller for free did si but when trying to finaluse the sale after spending more than the required 65 pounds item would not add to cart have spent last 30 minutes on chat with person oh i cant see that offer so I have cancelled my account immediately previous order was to be free delivery to Australia but kept on charging me 23.99 delivery had 3 chats all 3 people told me website having problems just pay it and we will issue refund immediately didn't happen when I contacted them next day denied all knowledge of it took matter up with PayPal and refund was issued in this latest incident they only had to add on this gift as they are still available but no offer changed tonight despite items being in my basket for 2 days at the qualifying amount so ni they don't deserve even 1 star no consideration for their customers at all STAY AWAY”

Helpful Report

Posted 5 years ago

“COMPLETE SCAM++++ Same as others. Item not received, fobbing me off telling me they are sending a form to fill in. Never arrived either. Refuse to refund but send threats against making a paypal claim.”

Helpful Report

Posted 5 years ago

“Item never arrived , buy at yr own risk.”

Helpful Report

Posted 5 years ago

“This company doesn't care about its customers . Buyers beware. I didn't even want to give it one star but couldn't leave a review if I didn't.”

Helpful Report

Posted 5 years ago

“Total scam. I ordered and then realize this website is a scam through reviews. I tried to cancel my order minutes after placing. They said it has already been processed which it says processing in my account. They said I will have to return. I have called their company a scam right in the emails and they have completely disregarded this and send their typical refund message. I am trying to go through PayPal to get my money back.”

Helpful Report

Posted 6 years ago

“DO NOT USE THIS COMPANY!! Received a faulty product and Beauty Expert would not issue a credit for their error. Extremely poor customer service. Do not order from them -they are not legitimate.”

Helpful Report

Posted 6 years ago

“DO NOT ORDER FROM THIS COMPANY!!!! I did not receive my item, did not receive a refund and have been given a runaround for 3 months now as to how to obtain said refund. This company is not legit. Do not take a risk with them. Most items can be found on Amazon.”

Helpful Report

Posted 6 years ago

“Even I don't want to give 1 star. This people deserve lower than that. I ordered 20 days ago,still not received item. When I start online chat with customer support, they said there is no order with particular number and billing address. They are not receiving any call. Fraud people!!”

Helpful Report

Posted 6 years ago

“BE AWARE OF THIS COMPANY! This is the worst company ever. I have purchased Gatineau Defilift Perfect Design product from them. I know this product very well as I have been using it for over 7 years. What I received from them is very different from the real product - texture, smell, consistency were not even remotely close to what it supposed to be! I have been in ongoing dispute with them for almost 3 months now. I have probably had over 100 communications going back and forth with. One of the questions they never were able to answer is the expiry date on the product they sent to me. I have also provided a review of the product on their website and it never got posted. Their response was "Not all reviews make the site as we do receive a lot I am afraid". They only have 4/5 stars reviews posted! Also, they have credited money to my account with them for future use of their product. I have communicated to them that I will never purchase products from them but their response was to this "If you choose not to use that credit, that is your personal decision but we will not be making any refund instead of that credit." My advise - stay away from this company!”

Helpful Report

Posted 6 years ago

“Did not receive my product, and was not sent a replacement or given a refund.”

Helpful Report

Posted 6 years ago

“I have been using this product for over 7 years and know it very well. What I received from the beauty expert is not nearly close to the real product. Everything is different - including the texture, the smell and the consistency of the cream. I have tried to use it and I got a skin sensitivity. I have requested refund about 6 weeks ago and to date no refund has been issued. I have followed up multiple times and all I get is that they are still working on this issue.”

Helpful Report

Posted 6 years ago

“Ordered some products for shipping to the US. Almost 3 weeks went by with no notification, finally called customer service who after putting me on hold and "looking into it" for me told me the order was cancelled due to the items being "out of stock" which is bullsh*t since the items are readily available everywhere. I suspect this site just harvests CC #'s and personal data to sell to others. DO NOT USE THEM.”

Helpful Report

Posted 6 years ago

“If I could give them a quarter of a star I would. Useless Mickey Mouse company.”

Helpful Report

Posted 6 years ago

Beauty Expert is rated 1.5 based on 97 reviews