Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,759 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

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4.4

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

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Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am impressed by the quantity of beers available and the speedy service and delivery - especially at Christmas - was excellent.”

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Posted 7 years ago

“briliant service and really happy with my Erdinger gift cant wait to fill my glasses ...cheers Beer Hawk”

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Posted 7 years ago

“Quality products, with the best prices. I have had the perfectdraft machine and have scoured the internet Europe wide to find cheaper with no joy. Only downside - there seems to be a bigger range from overseas. Customer service also excellent, emails are responded to and any queries have been dealt with professionally.”

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Posted 7 years ago

“I placed an order for Christmas presents on Dec 4th. One of my 8 items ordered turned up 8 days later with no info on where the rest of it was. After 3 phone calls and 3 days later, they told me the rest had been damaged in transit and they would reorder for me immediately. A week later after 2 more calls and too late for several of the presents the rest turned up undamaged but missing 3 items. At this point I requested a refund on the missing items. I'm yet to receive the refund. Very disapointed.”

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Posted 7 years ago

Nikki, We didn't do well in getting the order to you and apologise for this. We have reviewed all our processes since and have new procedures in place to ensure the same does not happen again. Regards Stu

Posted 7 years ago

“I don't purchase as much from Beerhawk any longer due to the proliferation of "craft" American Style IPAs as is the trend nowadays, so it's mainly around Christmas and usually themed or country "discovery" cartons. When I do though, they are unfailingly reliable, quick and, should any problems occur, they sort them out very rapidly. I would recommend them to anyone.”

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Posted 7 years ago

“As below same scenario as angry wife concerning the same product Phillips perfect pour system, spoken to the same staff also absolutely appalled to be given fakse information regarding the delivery of my partners Christmas gift to add insult to injury they delivered the beer to accompany the device so we have the beer for our family party but cant get at it furthermore your company had me ringing round uk mail to to chsse up delivery of something that hasnt even been dispatched cheers Beer Hawk incompetents at its highest standard!”

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Posted 7 years ago

Hi, We failed on this occasion regarding the delivery of the Perfect Draft Machine, we now know what went wrong and can be sure that the same will not happen again. Regards Stu

Posted 7 years ago

“Can't comment on the beer unfortunately, not my tipple, they are to be given as a gift. I can say that the delivery was excellent!!”

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Posted 7 years ago

“Absolute nightmare trying to get a Phillips pure pint, ordered on 12th December (with 5 day guaranteed delivery). Called and emailed to query but was assured it was out for delivery on the 16th (Beth). Then called again on 21st and was assured they will send it today for next day delivery (Stu). Recalled on 23rd to query next day delivery to be told that it won't arrive till 28th (girl who wouldn't tell me her name and also Stu again) I am now left on Xmas eve with no present for my partner - no money to buy a replacement present. So I thank you BeerHawk for a top notch service and making my Xmas that little bit more special......”

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Posted 7 years ago

Hi, We failed on this occasion regarding the delivery of the Perfect Draft Machine, we now know what went wrong and can be sure that the same will not happen again. Regards Stu

Posted 7 years ago

“An expansive range of great beers, easily found on a user friendly site. Good prices and a generous loyalty scheme. Used many times and will use again. Highly recommended.”

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Posted 7 years ago

“Very disappointed with the advent calendar. Firstly the majority of the top 3 rows had nothing behind them because they had dropped to the lower levels of the box. The variety of the beers was rubbish. Mainly pale ales and saisons only one stout and no porters. One of the bottles was 3 months out of date! Makes me think it's just a gimmick to get rid of your summer stock with the lack of dark beers. Expensive waste of money!”

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Posted 7 years ago

Shaun, Apologies for the issues faced. We are reviewing the advent packaging to ensure the same does not happen again. Regards Stu

Posted 7 years ago

“Unfortunately you can't make this right. Offering 5 day delivery and then only delivering half the order (granted within 3 days). BUT...the kegs can't be used without the Perfect Draft machine, I'm guessing you didn't have stock and still took orders which is really not on! No communication and little/no help when numerous calls were made to establish what was going on. As this isn't an isolated case where is the update to customers, also this will be damaging your reputation as now these reviews are popping up all over (had I read such I would not have ordered). Not sure what to do now, my other half will be without a present Christmas morning and the perfect tasting beers will be stuck in the Kegs - this is almost cruel for our guests. I've also sat in the house yesterday and today waiting for a delivery that I'm sure you knew would not b coming!!”

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Posted 7 years ago

Hi, We failed on this occasion regarding the delivery of the Perfect Draft Machine, we now know what went wrong and can be sure that the same will not happen again. Regards Stu

Posted 7 years ago

“Easy ordering on their website and delivered within 48 hrs! Great service and the gift was well received!!”

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Posted 7 years ago

“I am always pleased with the variety and quality of the beers,Thank you BEER HAWK”

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Posted 7 years ago

“Great service. Thank you”

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Posted 7 years ago

“Ordered the beer advent calendar & the selection box, excellent service. Would definitely order again”

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Posted 7 years ago

“I signed up for the club to receive 12 beers per month. Not worth the money really. About 4 of the beers were fruit based. Since when do real beer and ale fans want to drink fruit based beers? Not sure what others think but personally I am not female so keep your fruit based beverages to yourself. Signed up elsewhere for much less per month and no fruity beers !”

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Posted 7 years ago

“Abominable. Ordered an imperial breakfast stout which was in stock when I placed order on website (and confirmation email confirmed such) but when my package arrived the stout had been replaced with a bottle of wine which had a similar name!! When I spoke to customer services (who by the way are doing an enviable job of attempting to tidy up the mess that the other departments make) told me that my beer was out of stock and the wine had been selected as a replacement (granted the wine had a higher retail price than the beer I ordered and they didn't charge me any extra but I was purchasing a particular style of beer to drink, not making an investment). I arrange an exchange for another beer with the customer service department, they tell me that the beer will be shipped and the wine collected by courier (with no charge for either). A few days later I chase them up and am told that I've been refunded and the replacement beer I chose was not going to be shipped. Unhappy with this I requested that my beer be shipped ASAP. I was given credit to cover my shipping costs. I placed another order of 13 beers, well in advance of the Christmas delivery deadline. 10 of the 13 beers ordered were in my package when it arrived with a couple of hours to spare following much chasing up after my order sat awaiting dispatch in the warehouse for days on end. I have not been informed that 4 of the beers I ordered weren't going to be included the package, giving me no time to arrange to get them from elsewhere. All in all a terrible service. I will not be using them again and would advise anyone who wants the beers they order to arrive in their package to look elsewhere. I appreciate that it's Christmas and it's busy but if something happens between the placement of an order and that order being picked that results in the order not being fulfilled, contact the customer to ask them how to proceed. Don't assume that just because a product has a similar name that it's a suitable replacement!!! I did have a £10 off discount code and partly wonder if I received substandard service because of this.”

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Posted 7 years ago

Pete, We appreciate the review and are not ignoring the comments raised. We are reviewing our processes and taking forward to ensure the same does not happen again. Regards Stu

Posted 7 years ago

“Good selection of beers in my Christmas calendar!”

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Posted 7 years ago

“Ordered camden pale with is quality as always however despite stating a safe place to leave my purchase if out the courier left it on my front door step in clear view of any opportunist to walk of with the large box labelled with Hawk Beer so pretty obvious what was inside!!!”

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Posted 7 years ago

“Products are great, customer service representatives are super lovely. However I would be wary when ordering again as the postal service they use (UKMail) is shocking.”

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Posted 7 years ago

Beer Hawk is rated 4.4 based on 5,759 reviews