Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

“Still awaiting my order after 2 weeks. Spent over £70. Having chased them up for an update I found out part of my order isn't available. Why not take them off your website then? I wonder if I will ever receive my order. My last order arrived with missing beer. Poor service overall from beerhawk”

Helpful Report

Posted 8 years ago

“First my order was delivered late (and hence couldn't be used for the event we had planned it to be used for). When it did arrive, only one of the three items I paid for were received. I have contacted the company on several occasions and not heard back as yet..... Very disappointing!”

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Posted 8 years ago

“Ordered on 29th November and paid for a 5 day delievery. Today told it wont arrive until 15th December. No apology, no response to email from a 2 days ago. ABSOLUTELY SHOCKING SERVICE! AVOID BEER HAWK!!”

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Posted 8 years ago

“Very disappointed not to get my advent calendars delivered. Ordered them on 24th October. No contact from Hawk but every time I asked was told they'd arrive in next couple of days. Eventually they decided to refund my money but it was December by then - and too late for me to get anything else!! I am sure this was a great product - makes the poor service seem even more annoying. My boys are not little lads but were looking forward to 24 days of beer tasting.”

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Posted 8 years ago

“Reading other views, it seems I'm not alone! I pre-ordered an Advent Collection and when we moved house informed the company of my change of address and was told my records had been updated. That should've been problem solved. Except my address hadn't been updated and now apparently my parcel has gone missing. Customer Service took so long to chase it up that I have now been told that there is no more stock and my parcel cannot be retrieved. Customer service is very poor - little or no apology and no compensation. They're now ignoring my emails.”

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Posted 8 years ago

“The second time ive used them and the second time I have been let down for my dads birthday. Useless customer services. More like a bunch of headless chickens than a hawk.”

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Posted 8 years ago

“My wife bought me the beer Advent calendar as a present and it arrived in plenty of time. So far so good. The internal packaging was so damaged the. Joy of a beer a day was ruined. The first day of no beer and just a glass was compounded by the krypton factor test to get the glass out. I had to take all the beer out to try and mend the internal packaging "but we must resist the temptation to take things apart as they never fit together again." I do have 23 bottles/cans of beer and a glass to drink it out of. However the joy of a beer a day is gone and I have no idea of the running order. So it's Back to www.beerbods.com for me”

Helpful Report

Posted 8 years ago

“I ordered beer hawk advent calendar (cost £65) on the 4th September 2016 when they were doing a promotion and it's for my husband as he liked his advent calendar last year (I also bought that from beer hawk). So the promotion was; "Buy an advent calendar and free beer taster kit (cost £20) and inside box there's another £10 voucher in there". But unfortunately the taster kit's never arrived. So I called on the 2nd Dec 2016 to find out where the taster kit is and the girl behind the phone called Danielle said she will track it down and will send me the email for an update! Well, the email's never arrived too so I called again today and there's a girl called Sarah who pick the phone up and she said that the taster kit is damage on the way for delivery and there's no more taster kit in the stock. Well, that's not my problem! I paid for that so you guys have to deal with it, I'm the customer here. So I told her how disappointed I am waiting for the taster kit to turn up from 4Sep16 until 6Dec16 ( Yes, 3 months!) and it never arrived so she said she will give me £10 credit in my beer hawk account! And then she agreed to give me another £10 but no more than that and she put the phone down to me when I was still talking to her!!! How very rude!!! Are you kidding me????? Three months I have been waiting for a package that never arrived and I paid for it!!! Now I am very disappointed and angry! Regardless whether it was free or not, it's your fault that the taster kit is never arrived at my front door. I bought it as a package in the promotion!! You deal with it!! So I called again and a guy called Stewart answered the phone he was very apologetic and giving me another £10 credit in my account. Which is now it makes £30 in my beer hawk account. I told him how angry I am that his colleague was very rude and his answered was the line keeps rebooting at the moment, that's why the call was dropped! *what a clasic excuse Now I'm in the point where I am disappointed and angry the way they treated me and I guess I had enough of dealing with beer hawk! "Do you know what, I don't think I'll be ordering anymore advent calendar from beer hawk or anything else of that matter after the way they treated me". I am very disappointed customer of beer hawk!! And I leave it as that!! To be honest I don't think the £30 credit that they give me will make me feel any better at all!”

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Posted 8 years ago

“Ordered 22 November 4 beer bullets. One arrived after 7 days the other arrived after 9 and the third yesterday still waiting for the fourth. All packaged separately in a massive box that would have held the complete order. What a waste! Phoned twice and got through to a call answering company who could not advise me and was promised a call back that has never happened. They have answered emails but are now telling me that all items have been sent out which they haven't. Don't seem concerned to be losing repeat customers. I am truly sad because my beer loving family has enjoyed choosing and receiving beer orders for the last few Christmases and this will now be the last. If you don't look after your loyal customers you will find yourself in trouble I fear.”

Helpful Report

Posted 8 years ago

“This is the first time that I have felt compelled to write a review for an online company. First the positives. The website is excellent, very clear a good ordering experience and of course an excellent selection of beers. However. The real issues are when things go wrong and you have to deal with customer services. Despite having an original delivery date of 3 days this soon turned in 5 days on ordering, which is a bit disconcerting. Then when this date passed and I checked with customer services I was basically lied to several times until the order finally arrived (all be it with one beer missing!!) 12 working day later. they also lie when it comes to their T&C's. Their own T&C's 13.2 states you will not be charged until dispatch. Not true. You will be charged immediately and if you order doesn't arrive for several weeks you will be left in limbo out of pocket and quite probably lied to. Its a shame because apart from the absolute shambles of customer service beerhawk did have a lot going for it.”

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Posted 8 years ago

“Placed an order on 7th Nov. It is now 6th Dec and no sign of delivery. plenty of, delayed, back and forth emails with customer service regarding this. The order has been delivered according to their couriers. They have since reordered the beers for me which was on 29th Nov. still no delivery as of yet. Extremely disappointed in the service which is such a shame as my first experience with them was immaculate.”

Helpful Report

Posted 8 years ago

“I ordered an beer advent calendar in plenty of time, it never arrived and when I called customer service they could see it had been damaged en route and said they would call me back. That was 5 days ago... I have called several times since and can never get through to the customer service centre and only the order line, who are very polite but unable to help. Despite several call back requests no one has done so. It is now 6 December and given that the product is seasonal it would not be much use now if it does arrive (although I have been informed they have sold out, so if customer services does ever call me back then I won't be able to get a replacement). Very disappointed with the lack of customer service lines. I won't be ordering again.”

Helpful Report

Posted 8 years ago

“When my order did not arrive it was told it would arrive by 1 December which I said was as not good enough. After finding a beer advent calendar from Costco for half the price by craft beer I sent an email to cancel my order miraculously my order appeared. So I decided to let my husband have the advent calendar as I could not be bothered to return it. Well very disappointed in the beers small bottles and small cans certainly not worth the money will never buy again the Costco one for £29 plus vat was much better value for money with better beers oh and the glass in the advent Calendar was broken. Feeling very fleeced and not happy”

Helpful Report

Posted 8 years ago

“When my order did not arrive it was told it would arrive by 1 December which I said was as not good enough. After finding a beer advent calendar from Costco for half the price by craft beer I sent an email to cancel my order miraculously my order appeared. So I decided to let my husband have the advent calendar as I could not be bothered to return it. Well very disappointed in the beers small bottles and small cans certainly not worth the money will never buy again the Costco one for £29 plus vat was much better value for money with better beers oh and the glass in the advent Calendar was broken. Feeling very fleeced and not happy”

Helpful Report

Posted 8 years ago

“I placed an order 7 working days ago and the status has been 'In warehouse' ever since.”

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Posted 8 years ago

“I placed an order 7 working days ago and the status has been 'In warehouse' ever since.”

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Posted 8 years ago

“Purchased the advent calendar and all of the bottles have fallen to the bottom of the case, due to the cardboard collapse inside the box. So When you open the daily door number.....no beer. I had to cut the back open to get access to the beers. Not very happy Beer Hawk and no reply to tweet/emails.”

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Posted 8 years ago

“Do not uses these people, my delivery is still not turned up. if you do get through to customer services they will tell you that they will call back then don't bother. Via email is even worse as they just send generic emails back try to cover up the terrible service.”

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Posted 8 years ago

“Do not use beer hawk. Do not live up to what they say. Still waiting for my order!!! after 8 days. Received a email today form the MD/CEO saying how sorry he is. Within the mail he stated that if you were not happy to send a note. I'm still waiting. Shocking service. Shocking company.”

Helpful Report

Posted 8 years ago

“Ordered an advent calendar in September thinking it would be a nice idea to try beer different from that that we would normally drink. Well, the delivery was a complete joke because the notification that came was wildly inaccurate for a start, the email answers were vague, and as for the ineffective man that I spoke to on the telephone, it would seem that whilst things go well 5 stars are awarded, but for these times that things don't go right the procedure is the tortoise method, tuck your head into your shell and don't give the customer any answer. It eventually arrived on the shoulder of the delivery man, who I can only surmise, was unaware of the right way up or fragility of the box. I can only hope that CAMRA members are aware of the inadequacies of Beer Hawk.”

Helpful Report

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Beer Hawk Reviews