Beer52 Reviews

Name: Beer52
Rating: 4.58

4.6 Rating 5,054 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,054 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am writing to provide a detailed feedback regarding an extremely distressing experience with Beer52. It is with absolute certainty that I assert the company's operations to be fraudulent. Despite having cancelled my subscriptions a significant amount of time ago as they do not provide the subscription cancellation on their website, an unauthorised deduction of £27 was unlawfully withdrawn from my bank account early this morning. Immediately, I took swift action by emailing the company to request the cancellation of the subscription once again, fully aware that their telephone lines are operational between 9 am and 6 pm. Within a few hours of the unauthorised deduction, I made contact with the company to demand a refund. To my profound disappointment, the staff member named ANTHONY informed me that I had previously agreed to their terms and conditions, which unequivocally prohibit cancellations within 24 hours of payment and explicitly state that refunds will not be issued once the payment has been processed. Furthermore, I was informed that the company does not accept returns from customers unless the received items are demonstrably faulty. It is of paramount importance to highlight that the delivery of the wines I had ordered is still pending, with no dispatch having taken place thus far. However, despite this fact, the company conveyed to me that they are unable to communicate with the warehouse to halt the dispatch. Additionally, I no longer reside at the address provided for delivery. Astonishingly, I was further advised that it is entirely my responsibility to resolve this matter, with the company claiming sole responsibility to send the wine, even if I am unable to receive the delivery. These circumstances overwhelmingly indicate that the company's primary objective is the pursuit of financial gain, while disregarding their obligation to provide satisfactory customer service. It is abundantly clear that the company fails to provide a comprehensive return policy and has neglected to establish a well-defined cancellation policy. I find this situation both profoundly frustrating and an egregious waste of my valuable time. It appears that the company derives satisfaction from illicitly extracting £27 from unsuspecting customers, arrogantly perceiving such actions as a triumph.”

Helpful Report

Posted 1 year ago

“Ok so trying the beers was nice but it was to be only a trial. Cancelled this morning I hope as the phone call was long drawn out with constant attempts to persuade me to change my mind. Please understand I want to cancel my subscription, its not so difficult.”

Helpful Report

Posted 1 year ago

“Terrible experience. Signed up due to the nature and price of the deal on offer however the company then employed underhanded tactics into keeping me signed up whilst also automatically charging my card the following month leaving me in a financially precarious position. There is NO option to cancel your subscription online once you have made the first payment which is incredibly shady as you have to pay money in order to call the company directly by phone, wait on hold, before speaking to a customer representative in order to cancel. THINK CAREFULLY BEFORE SIGNING UP TO THIS COMPANY as my card was charged without my knowledge and once it had been charged beer52 did nothing to help me out. They claimed once my card had been charged the wine/beer was automatically sent out for delivery, which was strange because I had not received any message from the courier company that it was out for delivery. The delivery was only dispatched 2 days after this claim which shows they are also willing to tell mistruths in order to keep peoples money! At this point I offered to send the delivery back to them at my own cost which was met with a resounding NO. I also then asked if there could be some kind of discount offered as I had a bill to pay and the amount beer52 took from my card meant I could not pay my bill in full. Again this was met with a resounding NO. Basically my interactions with this company left a sour taste in my mouth and I believe people need to hear what happened to me before deciding whether to spend their hard earned cash on a company such as beer52. PS. The actual beer and wine isn't even all that great either. I would personally stay well away!”

Helpful Report

Posted 2 years ago

“I tried to cancel via email as they have previously said they would take cancellations via email. Instead I had an extremely rude and aggressive female call me. Cancellation still doesn’t seem to have been actioned.”

Helpful Report

Posted 2 years ago

“tricked into subscribing and no option to cancel on website”

Helpful Report

Posted 2 years ago

“Moneysaving Expert - last week , highlighted the “one-off box for £20” -16 different beers for £20. Stating that £56 worth , for just -£20. Now…. I don’t drink, but you know I thought might be cool to have for gifts or visitors etc…. Anyway… ordered on Weds, last week , paid in full the £20, via card. Created account (no subs , one-off box) Received confirmation e mail , with details of “nymphs in warehouse”, an attempt at joviality, bordering on too vague and overly “chummy”, just not clear or professional for an order confirmation, I felt ? No further despatch detail or update by the weekend … and I read the considerable negative details about them Online, hence - I e mailed asking for order to be cancelled . Clear & simple…. Received a further somewhat bemusing further e mail reply, asking me to hold on a further 72 hours & if no update, THEN they will start an investigation…. Eh, What ??? Seriously…. What part of cancel order & refund, please - was complicated or should be ignored. I then called the Edinburgh number , option 1 - subscriptions, - zero help & somewhat rude… Option 2 - Customer Service (Call centre in Philippines) Obviously an Edinburgh based company is unaware that here in Scotland, we do actually have people capable of answering the phone 🧐 Option 2 - resolved the issue & cancelled & refunded Would never recommend & feel that Moneysaving expert /Money supermarket would be wiser not recommending or promoting…. STEER CLEAR 🤨”

Helpful Report

Posted 2 years ago

“It is not possible to cancel the subscription.”

Helpful Report

Posted 2 years ago

“Got first case on what seemed like great introductory deal and hopef would be good gift subscription for husband. He didn’t like it, most were not ales he enjoys and he asked me to cancel. So far this has been impossible to do, the calls are not answered but every other means of communication tells you to call. I have been trying to cancel for 10 days and at this rate I will get charged again fir something I do not want. Started to check out the other reviews and starting to find what I have signed up to is actually a scam. Terrible customer service and nr impossible to get out of. People have had to change banks! Tried all methods of communication. Calls, email, message still subscribed and frustrated.”

Helpful Report

Posted 2 years ago

“I think all the reviews you see on this company are quite made up, they are a complete waste of money and they are a nightmare to cancel, they take money out of your account with out permission and you will wate for ever for the box they send you, and when you open it ,you will pass-out, the small cans and one small bottle and 2 very small bags of snacks and this is £27 pounds a complete rip off.”

Helpful Report

Posted 2 years ago

“Absolute rip off company, I phoned and cancelled 2 weeks later took money out my bank so I phoned again, refused to give me my money back, told them I want my money back so don’t send the order, yes they took money for something I hadn’t even received, that night of me phoning for the second time I had an email saying they have sent my order, absolute joke of a company, do not order as they won’t let you cancel an take your money”

Helpful Report

Posted 2 years ago

“As beers go, they were average; nothing stands out, clearly lower ends, or end of-line/sell-by-date beers. three stars for the beer alone, I would rather pay a little more at a local shop for something better quality. The 1 star is for the customer service, its bullying and hard sells on and on—cold calls, insults to others in the industry and highly inaccessible. I would not recommend it, even for the free beer offers, as you will find yourself needing twice as much getting through their nonsense.”

Helpful Report

Posted 2 years ago

“Easy to subscribe to their service online. When it comes to cancelling, they get you to fill in several questions tempting you to stay and then when you finally get to the end, you have to call to cancel the subscription. I have been on hold for 15 minutes and still waiting on hold. Wish me luck.”

Helpful Report

Posted 2 years ago

“They are a subscription base business. It's fair, you get a trail from some junkmail in a box with another company and are charged for further orders until you battle the phone system for someone to finally pick the phone up. I cancelled as the product didn't really suit my tastes, the target market is not me. I'm sure other may love it. With that, a polite cancellation and explanation I didn't want a special offer for a product I didn't love should have been it... It's frustrating for a company to insist on cancellation via phone and not accept email - it's just a ploy to give retention offers. It should be as easy to cancel as it is to sign up, that would be fair. I cancelled, and it was stopped. I received excessive marketing emails and a few sales calls. I unsubscribed to the emails and got more emails. I then got marketing calls with promotions, I asked to be removed from the marketing list. I sent a formal Right to Erasure request, following the ICO guidelines in line with their GPDR obligations. I get more emails, plus physical mail. It's very frustrating, leave me in peace!”

Helpful Report

Posted 2 years ago

“Extremely difficult to cancel subscription. Appalling, bullying customer service (and the beers are mostly IPA's) Impossible to cancel online (check their website to see), nor by email, they don't reply. Cancelation is only by phoning, requiring a long time on hold listening to their advertising. When they answer they do a hard sell, and everything to avoid cancelling membership. Under no circumstances trust the major UK newspaper advertising to subscribers which states "There’s no minimum commitment – you can just take the free case, try the beers and see what you think. If it’s not for you, you can pause or cancel anytime". This is untrue, it is incredibly difficult to cancel with them. They will bully you. When I eventually got to speak to someone there and said I had no time to talk about the beers because I was busy and just wanted to cancel, he lost his temper and hung up. I found email addresses for 7 of their managers / founders on their website. I emailed them all asking for an explanation as I wanted to be reasonable. I didn't get one single reply. I'm writing this to save others from this horrible experience. At all costs, do not succumb to them, you will regret it.”

Helpful Report

Posted 2 years ago

“DO NOT USE. SCAM This company is built on making it impossible to cancel and failing to make it clear that theyll take random £30+’s after you make an £8 order. It’s quite clear they take advantage of customers.”

Helpful Report

Posted 2 years ago

“Garbage! Was given a gift voucher as part of a present. After emailing and tweeting I have now managed to get my beers ordered. Took three days. God knows when I'll get them. Even though it's a gift I've had to upload bank details and subscribe. I will 100% cancel after the 24 hours they advise.”

Helpful Report

Posted 2 years ago

“This is not a very professional company. I paid for the first box and back on 10 October and it has not arrived. every time I contact the company to enquire about the missing box, they tell me to wait another week. After a week goes by, they send me a new box, but the new box NEVER arrives either. They have shipped the box to me 3 times now. And each time the box is "lost in transit" But they had no problem taking my money, but they have not sent me the box. I can only share my personal experience. The people on the phone seem nice, but that still does not give me the wine that I have paid for. Ive been waiting since 10th October for the wine. I have all the proof via email of the customer service interactions and the tracking links to yodel and Evri, that lead to nothing. Today is 16 of November and still no wine. What a shame, how a company can run like this, in my personal opinion I don't see this company lasting. Please do not tell me to email you at your support email, I have already done that countless times, and you still don't send me the wine I HAVE PAID FOR. I will be posting this review to Instagram, twitter, and other social media.”

Helpful Report

Posted 2 years ago

“Been a loyal member for years. Have got £57 to use on beers but i have to pay for beers then they give half the discount. This is not on. Been on hold for a number of hours. This is not on!! I wanted what was rightly mine and want to cancel!! Absolutely disgusting!”

Helpful Report

Posted 2 years ago

“cannot cancel subscription online, cannot cancel over email, try to phone and I cant get through. They keep calling me upto 5 times a day and I keep telling them on email I CANNOT ANSWER THE PHONE during 9am - 5pm as I work in a school. they keep phoning me, keep phoning me, however they can never reply to an email???? Just reply to my email. cancel my subscription. or even better let me do it myself.”

Helpful Report

Posted 2 years ago

“This company seem to have fantastic customer service when everything is fine and they're taking your money. However, when you need to cancel they make it extremely difficult to do so. We also had a very rude customer service representative who was not at all bothered that we had been unfairly charged and did not seem at all interested in trying to keep us as customers. There are so many great craft beer companies now, we'll give our money to a company who appreciate their customers and is transparent and honest! Update: Emailed them to complain about their customer service worker and as expected received no reply. I spoke with my stepfather who also signed up for the service. He said he enjoyed the beers but" it's a nightmare to stop the deliveries and they take any little opportunity to still send you a box and charge you". It seems that all the negative reviews here are for the same reason.”

Helpful Report

Posted 2 years ago

Beer52 is rated 4.6 based on 5,054 reviews