Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

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“Beer 52 deliver on time.have great selection of beers and great customer support”

Helpful Report

Posted 2 years ago

“Shayn was very helpful in sorting out my missing order. The delivery company have lost my package and when I contacted customer service, they immediately sent out a replacement. They also set my next delivery to skip, so that I did not get too many boxes too close together. Really pleased, so far.”

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Posted 2 years ago

“Thank you to Kirsty for sorting out data protection query ASAP. Also had no issues previously when I had a subscription.”

Helpful Report

Posted 2 years ago

“Employing dark UX patterns to make it incredibly difficult to cancel your subscription is shady. I probably would have kept my subscription but having experienced the deliberate effort made to prevent you from transparently managing your account, I no longer wish to do business with them.”

Helpful Report

Posted 2 years ago

“The customer service support are useless I tried to see if they would assist with changing my email. That appeared to difficult which is the reason I want to stop this subscription now. And now i have to go through them via email or phone and they can't either answer the phone nor reply to emails.”

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Posted 2 years ago

“I ordered Beer52 and recently ordered wine and it's lovely, set up so I can alternate my boxes and never miss out, they were more than helpful when I emailed Beer52 and set it all up, can't wait for my beers now that are coming soon.”

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Posted 2 years ago

“Kirsty was really helpful. Was really kind and friendly. Thank you ☺️”

Helpful Report

Posted 2 years ago

“Fabulous selection of beers! Snacks were a welcome touch too!! Would highly recommend!”

Helpful Report

Posted 2 years ago

“Written in retrospect of a few months ago. Was very delighted w/ service provided on phone by Chris Wadle. Chris was very friendly and able to communicate with great efficiency and grace. 5* Wines were great, presentation and additional snacks always makes them a fantastic little treat box. That said, I do wish you could cancel subscriptions online.”

Helpful Report

Posted 2 years ago

“Honestly don't subscribe, worst subscription I've ever made I'm skint and now in debt because it's impossible to cancel. I can't afford these anymore so I've tried to cancel, which you can only do by phone call at certain times. When you call you're left in a queue for absolutely ages, and the phone hangs up, not being able to cancel. Now I'm left paying for overpriced alcohol that I don't need and can't afford!!!!”

Helpful Report

Posted 2 years ago

“Excellent service and top quality beers from Beer52. 5 stars out of 5 easily. Communication is top notch too.”

Helpful Report

Posted 2 years ago

“DISHONEST AVOID! Once signed up they will continue to charge your credit card even after you cancel your subscription! Any free crate offered is purely a hook to get your card details, please see the numerous reviews saying the same thing and avoid subscribing.”

Helpful Report

Posted 2 years ago

“Natalie was great in dealing with my query and the beers were good too very nice”

Helpful Report

Posted 2 years ago

“What an impossible menu to try to cancel first I had to cancel my credit card and then I found they actually got the person I was giving the beer subscription to his credit card under the disguise to prove his age. Now it’s automatically renewing until my friend also cancels wow what an incredible journey of frustration. Recommend you avoid this company at all costs and just run the other way. They are also very slow to respond and each time I get a different person with a “cheery message””

Helpful Report

Posted 2 years ago

“absolute joke to cancel don't waste your time with them customer service is non existent”

Helpful Report

Posted 2 years ago

“Beer52 we’re very helpful. I emailed to ask them to cancel my subscription (Not the most convenient) but they did it strait away with no fuss. I will definitely use them again in the future for presents! 😀”

Helpful Report

Posted 2 years ago

“I complained about an exploding can of raspberry stout and received a refund. Paul N, Amy R and Kirsty C were all helpful.”

Helpful Report

Posted 2 years ago

“Scam! I took up the offer for a free sample then had £27 deducted the following month. Fair enough, I'd been caught out but when I tried to cancel it's impossible! you cannot cancel online, only through a phone number I was on the phone for 65 minutes without getting through. in the end I had to call my bank to block further transactions. I'm surprised Martin Lewis. money saving expert were promoting this scam. I did email them but just received a generic response. Be warned!”

Helpful Report

Posted 2 years ago

“I tried beer52 by using a promo code, the beers arrived next day and they are really well curated. I spoke with Iannis and he was super knowledgeable about what beers were coming up in future boxes.”

Helpful Report

Posted 2 years ago

“The company promises to smooth the cancellation process and pretend to care about customer service!. Do not trust them! No contact despite plenty of emails, no care about their customers! AVOID!!!”

Helpful Report

Posted 2 years ago

Beer52 is rated 4.6 based on 5,029 reviews