Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,755 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,755 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“ATTENTION: Please do not buy from Bensons for Beds. Its all happy, happy smiles at time of Purchase but when things go wrong they hind behind terms and conditions of sale!! They do not return calls, the customer service do not come back as promised 7 months on and they still haven't resolved my issue. You want to buy a bed go somewhere else! AVOID AT ALL COSTS”

Helpful Report

Posted 3 years ago

“Horrific experience with Camborne branch and customer services. Enormous stress and wasted hours to arrange: delivery which was 5 weeks late, failed removal of old mattress despite being paid for, return of purchased mattress after terrible customer service. Almost daily chasing for FOUR MONTHS and dangerously high blood pressure elicited a refund and final closure. Would never, ever, ever use this company again.”

Helpful Report

Posted 3 years ago

“Appalling service, avoid at all cost”

Helpful Report

Posted 4 years ago

“Ordered bedroom furniture in June...delivery date 23rd September...didn't get furniture till 23rd November...missed 3 delivery dates and told me sound be happy the order is now there...would never use or recommend to anyone ever!!!!! And customer service was a absolute joke...basically told me was lieing about the previous delivery dates...unbelievable....never shop there is my advice”

Helpful Report

Posted 4 years ago

“It seems that Benson Bed are taking customers money to keep their business afloat. I ordered 2 beds at the beginning of September and was told due to COVID delivery would be 26th November. This was a long time however as we were due to move house and at this point we hadn’t confirmed a move date I thought the kids can sleep on a mattress for a month. Then before lockdown 2.0 I was contacted asking to pay the remainder of the balance, I asked why as I didn’t need to pay the balance until a week before delivery, a ploy to get money from customers without providing items. I was contacted 10 days before delivery asking for payment stating that my beds were due for delivery on the 26th November. A 8 days before delivery I paid the balance nearly 2 grand only to be called the next day to tell me that due to COVID my delivery date is now the 10th December. It’s absolutely appalling and using COVID as an excuse. I would not shop with them ever again.”

Helpful Report

Posted 4 years ago

“I purchased a divan bed and mattress from Bensons in November 2017. By February 2020, there was a hole in the mattress and base, and the mattress sagged in the middle. I’ve tried contacting them but their customer service is appalling. All they say is I need to pay for an independent inspector that will side with them anyway (based on thousands of reviews!), which I am refusing to do! I have sent photos and been left on hold for hours in total. I am now having to sleep on the floor as the bed is so unsafe! Avoid at all costs!!”

Helpful Report

Posted 4 years ago

“Very bad customer service products not on time and all damaged. aAVOID AT ALL COST”

Helpful Report

Posted 4 years ago

“I brought new bed and mattress both started to full apart NEVER BUY OFF BENSON FOR BEDS PARK FARM FOLKESTONE as thay will lie to get ur money”

Helpful Report

Posted 4 years ago

“Waited two months for the bed, then it didn't turn up on the delivery date.Not a peep from Benson's to explain why so rung customer services only to find out that we may receive the bed in January 2021. £1600 is a lot of money to pay out for a terrible service not even an apology .”

Helpful Report

Posted 4 years ago

“Shocking service Ordered bed and furniture in september with a 3 week delivery......still waiting Emailed for an update...no response Tried customer service line....not accepting calls. Called the delivery line and was told it is booked for January. Requested a refund and was told they would request a refund but it may take 30 days Website still offering pre christmas delivery Use a different company”

Helpful Report

Posted 4 years ago

“I have been waiting weeks for my bed it was £2,400 so not cheap. I was given a date and a few days beforehand we were given another text saying it’s going to be in morning of said date , we decorated our room and got new carpet and threw our old bed out as we thought we would stay at daughters house for 2 days before delivery which would help with decorating and carpets , had a call telling us the base wasn’t now in stock just 36 hours before delivery , ( WHO THE HELL SENDS DELIVERY MESSAGES OUT WHEN THEY STILL DO NOT HAVE THE ACTUAL ITEM IN THEIR POSSESSION!!!!!) I was told by a bensons employee that it’s a terrible idea and that it was going to be something they were going to get rid of as it’s caused them mayhem , we have had to sleep on the floor on a foam tent pad for a month now and have been told it MIGHT BE ANOTHER MONTH BUT IT MIGHT NOT , ( THE BED IS STILL BEING SOLD ON WEB TOO HOW CAN THEY KEEP GIVING CUSTOMERS DELIVERY DAYES WHEN THEY CANT DELIVER TO EXISTING CUSTOMERS) I’ve tried to get in touch with them numerous times to no avail , I’ve had no response to my emails !! All 3 of them , one time I was on phone for an hour and then line went dead ,called the shop where we purchased it in Hanley stoke on trent in the end the manager has just called me to tell me that even though our mattress is in stock and at the warehouse house they will not send it because it’s being paid for on finance !! ( they know in on the floor too ) i gave them numerous chances to keep with this £2,400 sale but being told that I’m obviously not Important enough because it’s a finance package is shocking . I wish I’d seen all these bad reviews before giving them my £250 deposit ( which my wife has now said enough is enough we will be cancelling ) bensons customer service is shocking even the manager at the store is having to wait days for answers , this is just not worth going through to get a bed it really isn’t , I’m sure that bensons will send some answer apologising on here but what they do not understand is that people want someone to talk to and to get an answer, a call would be far better you would get far less complaints, I really liked the bed too it was to be a Xmas present to ourselves , we will definitely not use bensons again and I will definitely be making sure everyone hears my story , HOW CAN A COMPANY KEEP HALF YOUR PURCHASE FROM YOU KNOWING YOU HAVE SLEPT ON THE FLOOR FOR A MONTH ITS A DISGRACE”

Helpful Report

Posted 4 years ago

“Don't buy fron Benson's We bought and paid for our bed ,waited the for notification of delivery , received a text informing me of a date ,nothing happened ,I was somewhat annoyed as I had taken a day's holiday to receive it ,I then contacted the delivery number printed on the receipt and was told I was going to receive it by 18.00hrs nothing came I then phoned them back a they said I they sent me correspondence informing me it would be with me in another two weeks ,I have not received any correspondence either letter e-mail text or missed call ,the company has bad communication between its staff and essentially it's customers I suspect the company will not last as most reviews I've read are not positive and mention the same problems .”

Helpful Report

Posted 4 years ago

“Just spent my 3rd night on new soft mattress bought becos ive slept on them all my life this is the worst ever its like sleeping on a board took a sleeping tablet n pain killers last night n managed 4 hours sleep im now told i have to wait 40 nights for replacement its the starlight supreme it definatly should not be described as soft”

Helpful Report

Posted 4 years ago

“Long wait time for delivery, on the delivery date stated on my receipt, I called to see when it would be arriving to be told there was no delivery date planned for my sofa and they could offer me a slot in 11 weeks. Absolutely ridiculous.”

Helpful Report

Posted 4 years ago

“Delivery late, bad customer service told a pack of lies by first agent, second one very helpful, lucky they got one star.”

Helpful Report

Posted 4 years ago

“Appalling customer service - go elswhere! Don't buy from Bensons and expect to receive the goods you have paid for in good faith! We purchased a wardrobe (£840) in September with an agreed delivery date of this Tuesday. We had a joiner booked to assemble it, we put covid protection measures in place for the joiner, we dismantled our existing storage, ensured there was a parking space for the truck - and we got a call from the driver to say he couldn't park which unless he was leading a fleet of buses, was nonsense! We contacted customer services who have not yet replied to us, we have sent direct messages on twitter with no result - so we have paid £830, our house is in chaos, we don't have our wardrobe and we have no idea what is happening next!”

Helpful Report

Posted 4 years ago

“At last Benson's finally accept the copy of the invoice and have arranged to repay the money owed by cheque but unfortunately that department is closed due to the impact of Vivid excuses excuses excuses wouldn't touch this company with a badge pole still no apology and won't accept they are in the wrong”

Helpful Report

Posted 4 years ago

“Five weeks delivery OK, day of delivery I had to phone them & ask where my bed was. I was told its 3 weeks delay. Day of delivery No bed, had to phone again where is my bed, sorry its going to be another week. 9 weeks it took with no communication from them. The bed is brilliant though.”

Helpful Report

Posted 4 years ago

“Rubbish service and took money twice for a bed that we cancelled due to them not adhering to contract. Customer service what customer service, waiting on phone for an hour at a time. Wont be surprised if they go bust”

Helpful Report

Posted 4 years ago

“Only gave 1 star as there is no zero star option. We purchased a bespoke Pure Tranquility bed base, two zip together single mattresses, side cabinets and headboard at a cost of £2979.97. First delivery date was cancelled and extended by 6 weeks due to CV-19 so if you want an accurate delivery date add 6 weeks as BFB are aware there is a backlog but are still making false delivery promises. When we complained, they promised us a goodwill gesture which they would only confirm after we took delivery. In all instances the email response was bang on the 10 day response target ... Again CV-19 was quoted as the reason for poor response times. The delivery arrived as scheduled, was packaged nicely and looked lovely. ONE week after delivery, both mattresses had sagged in the middle (these were different firmness grades 2 & 3) I emailed CS stating that the products were nothing like the ones we laid on in the shop, as the bed sagged, the plastic button under the woollen cover started to dig in. No response to email received, just standard message stating that CS were very busy (no surprise there) and would respond within 10 days. After moving to the bed in the spare room due to back aches caused by lack of mattress support, I phoned CS, after waiting for over an hour, CS advised that I would have to wait 40 nights for their comfort guarantee period to be reached before they could do anything. I stated that the product was not fit for purpose and was of poor manufacture to sag so quickly. I was asked to send photos and was assured that CS would not take 10 days to respond as I had phoned them and sent photos. 10 days later, I sent additional photos that clearly showed sagging and waited another hour for CS to answer the phone. I was once again informed that they could not do anything until the 40 nights comfort guarantee was reached. I stated that the product was faulty and I would instruct my solicitor, CS then put me on hold to speak to a senior manager. They have advised a Homecare Engineer will contact me within 48 hours to make an appointment to come and inspect the bed and if it is found to be faulty will replace it. I stated that I did not want a replacement as I would use the refund to shop elsewhere. This is the premium range of bed that they are selling using their own comfort rating machine, the cheap mattress in our spare room provides a lot more support than this 3 week old 'pure tranquility' mattress. I believe they are in breach of the trade description act and should rename this mattress 'need tranquillisers' as you'll need them to be able to sleep on it. Poor product, terrible customer service, do yourself a favour and shop elsewhere. Ps: no sign of the promised goodwill gesture either ... No surprise there ! This company is using the CV19 pandemic as an excuse for breach of delivery promise and poor customer service.”

Helpful Report

Posted 4 years ago

Bensons For Beds is rated 1.2 based on 1,755 reviews