Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,760 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,760 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello my name is Mr Ahmed i have complaint regarding my order with Benson and beds i am very disappointed with the service i have received from the company i ordered furniture for my sister wedding as a gift from my self it was been a nightmare. first the delivery didn't turn up in time so they had no bed to sleep after actual delivery date went passed they delivered the bed after 3 week. so they slept on the floor. then we also had a problem with the wardrobe they delivered the wrong wardrobe and side cabinet with also a piece missing from the package. after a week someone came to take the wardrobe back and just left saying they will be in contact with us but no sign of anything at all i have paid a lot of money for the goods and i am not happy at all with the service from the company this has made me look really bad in front of our new relatives and made the new groom and bride struggle. i need someone to get back to us regarding this matter or i will contact my solicitors and get them to solve this matter themselves. i will but a review on net regarding all this. i want some compensation for all the distress caused by the company.”

Helpful Report

Posted 5 years ago

“0 stars but 1 star is the lowest. 5 months for a replacement and i tried to send the bed back (fully unused and still packaged) and they refused. Not acceptable. Though you will no doubt have search very hard to find any negative reviews. Between a 1 and 2 hour wait to speak to anyone on the phone and a 2 and a half month wait for an email reply. People don't call large companies to congratulate them so they must have a high volume of complaints. Not happy at all. Will never use again.”

Helpful Report

Posted 5 years ago

“My bed was supposed to be delivered on 29th March, but on 18th March I got a text saying it would be 20th March. I called them to let them know I couldn’t have it delivered on 20th as I only got my keys to the new place that day. I was assured delivery would be rearranged to 26th March. I then got a call on 20th March saying they were less than an hour away, told them I had rearranged and they said I was the second in that position that morning! I then got called on 22nd March to say the headboard and part of the base were missing. Delivery was finally arranged for 9th April having called to chase 3 times. It was delivered on 9th April with only one set of castors, damage to one of the bases and to the headboard. Still waiting a week and a half later for castors when I was told 3-5 days and have to wait 3-4 weeks for replacement base and headboard. I have a feeling it will be a lot longer for both.”

Helpful Report

Posted 5 years ago

“Ordered a King size full size otterman bed in February 2017, for delivery to our new build in August 2017. The bed came with the wrong head board and this took months to rectify. I then noticed a broken castor! Again time passed, eventually Benson's sent out the parts in the post I gave them to the fitter that arrived weeks later! He opened the package only to find they were gliders! Again month's of chasing! I spoke to a really nice man at the Birstall store that sent out the correct parts, happy days? No I had to chas for weeks! eventually a great guy Olivier who works independently and contracts for Benson's came without authorisation as he could clearly see my dilemma. I was informed by a job's worth at Benson's Birstall store that the helpful man didn't work there any more! What a surprise. Seriously buy anywhere but Benson's.”

Helpful Report

Posted 5 years ago

“Bought bed, given delivery day, didn't arrive. Spent best part of a day trying to find out why. Was pushed from pillar to post between distribution, customer services and store. Store tried hard to sort it, customer services diabolical and no-one would take responsibility for non-delivery. Turned out bed hadn't been put on van. They refused to deliver it the next day and had to wait another six days. Then turned up without headboard - apparently damaged at the distribution centre so has to be re-ordered. Absolute joke.”

Helpful Report

Posted 5 years ago

“Very poor customer service from their Lincoln shop as our bed arrived damaged and we are still waiting on Bensons Beds to get back to us since delivery. It would seem that now they have our cash, they have lost interest. Buyers BEWARE”

Helpful Report

Posted 5 years ago

“Avoid this firm. They bring a whole new meaning to "customer service". It has taken over 3 months and numerous emails before I got an answer to my complaint. I would rather sleep on the floor than have anything to do with this bunch of incompetent idiots. Trading standards should really be taking a long hard look at them. I would strongly recommend you spend your hard earned cash elsewhere.”

Helpful Report

Posted 5 years ago

“Worst company I've ever dealt with , customer service absolutely disgraceful sick and tired waiting in for delivery , never turn up , stuck in traffic N ever use them again”

Helpful Report

Posted 5 years ago

“Garry at Thurrock Bensons is a con artist. We ordered a bed and was told upon delivery that it would be assembled After waiting 16 weeks, the bed was delivered and dumped in my room still in flat packaging. The delivery driver assured us that they don't assemble the beds and that it's not uncommon for the sales guys at Bensons to lie to customers about assembly and that their customer service is the worst. It's a liberty we had to wait 16 weeks for a bed delivery and then not have it assembled when we were told it would be. Cheers bensons. Will never buy furniture here again thanks to conman GaRry!”

Helpful Report

Posted 5 years ago

“Misleading con artists ,Needing a new bed as old one was wrecked ,Found bensons beds was hopeing for good customer service of which I DID NOT GET at all, I have severe arthritis so when I checked out I was encouraged to see that could put up divan and dispose dismantle old bed for 18 pounds ,when it came to delivery day the were not interested in either dismantling or disposing of old one ,Called Bensons beds to complain the man was of rude and laid and said that I only paid for delivery and assembled of new bed ,When it was included in 18 fee at check out Dont shop there they mislead and lie.”

Helpful Report

Posted 5 years ago

“When I ordered my bed I was reassured by the assistant manager at the store that it would be a divan base. When it turned up, it was not a divan base and Infact had wooden slats (we expressed numerous times that we did not want wooden slats). I was then told that to compensate, they would deliver an ottoman bed to replace the one I was missold. 4 months later my new ottoman bed arrived. It was missing the headboard and feet. Without the headboard the bed could not be built. Contacted customer services who told me to buy an air bed or sleep on the floor. Even when I informed them that I have Fibromyalgia and a spinal condition, they still thought it was accepted to leave me with no choice but to sleep on the floor. The gentleman at customer services was also very rude. He spoke over me on numerous occasions and would not allow me to explain what had happened. The store told me that my old headboard (that was taken away when my new bed was delivered) could have been redeliversd the following day. We agreed to this plan. However, the following day the delivery drivers did not return the headboard. When contacted I was informed that the headboard had returned to the manufacturer. Fed up of the phone calls and being passed from person to person, I decided to go to the store and speak to the manager. When I arrived at the store the woman was on the phone talking about the mess up with my order. I heard her say “Yes her partner told the distribution centre not to return the headboard”. A complete and utter lie! I am currently WITHOUT a bed but I am STILL making payments!! Absolute joke and I WILL NOT buy from you again. I would advise everyone to stay clear from bensons for beds and go elsewhere! I wish I had.”

Helpful Report

Posted 5 years ago

“Within a week, my new mattress developed a ridge from east to west, across the way. I complained and they sent someone to examine it. He agreed that yes, the lump should not be there but was probably ticking under the top layer that was not lying flat. I contacted Bensons who said that there was no fault with the mattress. So I contacted the Ombudsman who read the report and their decision came down in favour of Bensons. Very disappointed with the way Bensons have treated my complaint.”

Helpful Report

Posted 5 years ago

“I bought our bedroom furniture in January we had it delivered on 29th March and the men came to put it together, we had three wardrobes and three sets of drawers, they put one wardrobe up and then they were going to put the second wardrobe up but sphere found out there were pieces missing and then he phoned up Bensons for bed and told you what part it was, my husband then decided to look at one set of drawers and to our frustration they were both damaged, we phoned Bensons for beds and we were told to take photos of the damaged parts and send them through via email. We heard nothing from customer services and asked them to send us an invoice for the damaged pieces so that we knew what they had ordered just in case they ordered the wrong parts that were damaged. They didn't say anything about this and said they would order the parts that were damaged as they said it would only take 2-3 weeks, they said it would it would be quicker to order just the damaged pieces. A week went by and we heard nothing. We rang customer services again and then they told us it would take up to six weeks, we told them they said 2-3 weeks, they would not even listen to us. Now I have gone on to your Facebook website and found that there are hundreds of complaints with regard to damaged goods and they gave had exactly the same response from customer services. Customer services is a disgrace, they should come out to inspect parts that's are damaged. You are supposed to be there to help us but they just don't seem to care whether we have problems, The staff selling from your shops are more interactive with customers than yourselves. I have sent various emails and I received one back saying that it can take up to 10 days to get back to me, normally it should be 48 hours. Some of the complaints have not even been dealt with, take a look yourself you will be horrified. I am still awaiting a response for the invoice. I will not be using your company again. I am still awaiting my parts of furniture by the time it comes it will be nearly six months. I have now been on social media to let customers know. If my problem is not dealt with soon I will be taking it to the ombudsman.”

Helpful Report

Posted 5 years ago

“Delivery ok on 21st January 2week later i started with the defect 10 of April still waiting for a replacement . do not use online. Go to a shop if you cannot find any other retailer or plenty of places will provide free cardboard try matalan no joke a duvet and cardboard will last closer the recommended 8 years. Than from bensonsforsheds.”

Helpful Report

Posted 5 years ago

“As you can see from previous reviews it is customer service which is the problem not the shops, you don't seem to take note of the negative responses sort your customer service out and let customers know the truth and not be lied to”

Helpful Report

Posted 5 years ago

“Would avoid this company. We purchased a I gel mattress and despite literature stating about temperature regulation both of us found it incredibly hot. Informed by the shop we had purchased it from that they were unable to liaise on our behalf and we would need to contact customer services ourselves. Customer services the number of times I phoned required a 25 min to 50 min hold before getting through. Informed by person that it was not company policy to honour consumer right act as our mattress was clearly not as described. Also refused to allow us to return mattress before 40 days had expired despite knowing that we were having to sleep on a camping mattress on the floor. (A improvement on mattress) Eventually returned under 40 day guarantee which costs 10%. Feel very frustrated and annoyed . Would definitely not recommend Benson's for beds or mattress. Will be logging complaint with furniture ombudsman .”

Helpful Report

Posted 5 years ago

“What an absolute scam outfit. We bought a mattress from the Crown Point Retail Park in Leeds branch on 11th July 2018. By the beginning of March 2019, only 9 months later, the memory foam topping had completely failed and had sunk to the level of the sprung base. Contacted their 'customer services' who never respond to emails but eventually got them on the phone. They said we had to pay for an Idependant inspection to prove it was a manufacturers fault as it had been over 6 months. These inspections cost £50 plus!!! Whatever you do... NEVER, EVER, buy anything from these rip off merchants.”

Helpful Report

Posted 5 years ago

“Not worth one star.....parts missing on wardrobes, part missing on bed, chest of drawers delivered with no draws, replacement parts received which were wrong, no having to wait up to 11 more weeks for bed parts and draws, customers services don't actually care about customers, no apology, no explanation, have spent two weeks so far making phone calls and getting nothing back, should the customer be doing all the chasing..?? I don't think so. Absolutely appalling service..”

Helpful Report

Posted 5 years ago

“Delivery driver awful Dragged mattress along pavement resulting in it splitting Got to wait weeks for replacement Small amount refunded not good enough Unprofessional”

Helpful Report

Posted 5 years ago

“Worst company I have ever dealt with if you have a problem!! Do not buy anything from them. We spent over £3000 on bedroom furniture and wardrobe is still missing after numerous phone calls and e-mails absolutely nobody has returned my call, we are just passed from pillar to post. If you have any sense DO NOT BUY FROM BENSONS BEDS”

Helpful Report

Posted 5 years ago

Bensons For Beds is rated 1.2 based on 1,760 reviews