Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,755 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,755 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“If I could leave a Zero rating I would. Cannot believe the lack of customer service provided by Bensons for Beds. Ordered a mattress to find out on the delivery day it hadn't been loaded and only found this out because I called. No-one had the decency to let me know! Replacement came and it's defective. Had it a week with numerous emails but again, no-one wants to talk or take responsibility. Damn disgrace of a company! Now holding again to try and resolve this once and for all. My advice, DO NOT BUY FROM BENSONS FOR BEDS as they have no concern for their customers. Take the money quick enough though! Bloody Cowboys.”

Helpful Report

Posted 3 years ago

“Avoid Bensons for Beds, they are a company of deceitful liars and will anything they can to pass the buck to the companies they use for maintenance etc, they lied in store about what they sell, and they pretend to care, then they basically ignore you. Awful company, and truly one I regret ever using.”

Helpful Report

Posted 3 years ago

“Wish I had read the reviews before I ordered, ordered bunk beds which came damaged and wrong bits in it, need to wait 2 weeks at least for replacement pieces!!! Wish I had went elsewhere.”

Helpful Report

Posted 3 years ago

“Bought a divan , mattress and headboard that supposedly came with a 5 year warranty . When I went to claim on the divan I was told it wasn’t under warranty as 12 months had passed and it had been bought separately even though I had 2 invoices and order numbers to show it had been bought and paid for at the same time . Why it was on 2 invoices I’m not sure but it was all bought as a complete package . After 5 or 6 back and forth emails I eventually got one acknowledging it was under warranty but I would have to pay for an engineer to inspect it. When I replied asking why I was paying when it’s under warranty I received another email saying that I wasn’t under warranty . I just gave up at that point . I’ll get a bed elsewhere”

Helpful Report

Posted 3 years ago

“I have wasted two days waiting for my delivery from the DX courier they use. They only deliver Mon-Fri 9-5 which means we have wasted two days off work. Received one text in total from courier to track but it gives very little info other than out for delivery. Checked on Benson's website and it says my order has been delivered. I'm still waiting for it to arrive. Benson's customer services only open Mon-Fri 9-5. Not very convenient if you are at work all week.”

Helpful Report

Posted 3 years ago

“Delivered the wrong size mattress that doesn't fit my son's bed. 5 phone calls later and we are none the wiser when the mattress we ordered will be delivered. Meanwhile son has to sleep on the floor. Avoid buying from Bensons. Terrible customer service! 4 days in and we are still waiting!!”

Helpful Report

Posted 3 years ago

“Purchased a latex authopedic mattress from bensons, within about 4 months it was completely uneven and full of bumps, after a lot of discussion with bensons they excepted the mattress was faulty and would replace it, I explained I did not want the same mattress and even offered to pay the difference on another mattress, bensons refused to entertain this and insist I have the same mattress, I have found the whole experience very poor and would never use bensons again, very poor customer service, quiet happy to take your money but refuse point blank to help”

Helpful Report

Posted 3 years ago

“We purchased a bed in October 2019.Recently we found one corner of the base had given way.We paid £48 for a Homeseve Engineer.He reported that this was not a manufacturing fault and we had caused damage by excessive force.We conclude this base was made with materials not up to standard.We expected to have been covered by the 5 year guarantee but this is useless as in paragraph 6 it says the technicians decision is final.This is a complete shambolic affair and our advise to people is to think carefully before buying from Bensons.Letters we have written have not been replied to. This is not good Customer Service”

Helpful Report

Posted 3 years ago

“I purchased a TV Riva Bed from Bensons For Beds on the 10/06/2020 online! 9 months on the ledge had come away from the bed and was advised that the bed is not designed for prolonged lengths of time. But it is a TV Bed of course you are going to sit on the bed. The 5 year Guarantee is a Marketing ploy to get people to buy there products. Replays from Bensons for Beds saying that they have reviewed the images and accused my son of applying force on the side.of the bed. They have advised me to fix the bed myself I find this door slam and no sense of responsibilities disgusting and I want my money back.”

Bensons For Beds 1 star review on 14th April 2021

Helpful Report

Posted 3 years ago

“Bed delayed twice - now taken over 5 months and no delivery. Bensons demanding full payment before they confirm delivery date. Won’t allow me a full refund without paying 20%. Awful customer service. Do not use this company”

Helpful Report

Posted 3 years ago

“If no stars was an option I would take it - first bed delivered and the base was wet and very damaged, mattress dirty and smelly. Months later second bed came - the base was broken. Not even 3rd time lucky - 2 bases no mattress - order now cancelled. Customer service isn’t shambolic - that would flatter them - it’s non existent. Waiting for refund but guess what - no refund for the bed which I had to pay for them to take away - now I have no bed”

Helpful Report

Posted 3 years ago

“The worst customer experience I’ve ever had. We ordered our bed and mattress 8 months ago, we were told the mattress would come first and the bed the following month. The mattress arrived on time however the bed has taken 5 months to arrive from when the mattress was delivered and have been on the floor since November. We were mislead with the delivery date of the bed on 3 separate occasions and were told each time that once the bed has been delivered we can contact the customer service department to discuss compensation. The initial ‘compensation’ we were offered was a £20 gift card to buy a pillow. Absolutely unacceptable. The attitude of the advisors are appalling. We were also told at the retailer that the bed would be assembled for us yet the couriers have left us with 2 boxes to put together ourselves. We were advised to take that up with the retailer which makes no sense as the stores are not currently open, regardless it isn’t our responsibility to do so if we are already speaking to the customer service department otherwise what is their purpose? They do not have a complaints department which is shocking. My partner and I were told by 2 robotic advisors to contact a 3rd party such as the CAB if we wanted to take further action and feel that we’ve been left with no other choice but to accept their offer of a gift voucher (joke) or £75 refund for sleeping on the floor for 5 months which the lovely advisor made very clear that ‘they have no legal obligation to offer good will’ with a take it or leave it attitude. I wouldn’t recommend this company to my worst enemy. They truly only care about making a sale, not having a complaints department speaks for itself on how much they value their customers.”

Helpful Report

Posted 3 years ago

“Worst company to deal with ever. Customer services are shocking. Had a bed we spent over 2 grand on last september by october mattress was unbearable to sleep on and was due to have replacement waited 6 weeks for mattress .when it arrived we were told by the drivers they couldn't deliver it due to to many stairs bearing in mind the same company delivered the super king bed and mattress in september. They sent another driver 2 weeks later with the mattress and he refused to deliver it . Ihave now asked for the bed to be removed and full refund . I was told they won't collect bed unless i myself living on my own takes it down the stairs im stillwaiting for them to reply to my emails. Plz dont waste your money go somewhere else”

Helpful Report

Posted 3 years ago

“NOT FIT FOR PURPOSE! We purchased a pillow top mattress just over 2 years ago and it is now the most uncomfortable mattress I have ever slept on. It has dipped on both sides by over 3 inches, leaving a ridge down the middle. After several complaints, the only advice given, was to sleep in the middle!! Absolutely ridiculous, how do 2 adults sleep in the middle! After further complaints we have now been told we have to get an independent inspection at a cost of £48 to confirm its a manufacturer fault, the photos and video clearly show this. REALLY BAD CUSTOMER SERVICE! I will never purchase or recommend this company again! Totally unacceptable customer service, and unsatisfactory goods!”

Bensons For Beds 1 star review on 15th March 2021

Helpful Report

Posted 3 years ago

“Avoid at all costs! Would give no starts if possible In multiple emails in the lead up to delivery from Bensons it stated that they furniture would be delivered to a room of our choice and asked that the pathway was clear due to covid. I made sure the pathway was clear and easy access to the room to make it as quick as possible, I wore a mask and kept my distance. When the delivery drivers arrived before I could even say hello he pointed to the hallway and said we’re leaving it there. They did not give me an option of room delivery! The delivery driver was rude and when I complained to Bensons they advised the drivers had not taken liability and that the option of room choice was not taken up. The delivery driver stated where he was leaving it and did not give me an option so how is that not taking up the option of room choice. Would not order from them again and have advised family/friends who have ordered or were thinking of to cancel/ not bother”

Helpful Report

Posted 3 years ago

“Don’t ever shop with Benson! If we could have awarded 0 stars we would have! We just wish we had seen all the terrible reviews before we shopped and we certainly would have gone to Benson for Beds! Throughout our dealings with them we had absolutely shocking customer service. They questioned everything we said and we got the distinct feeling they thought we were lying. We had bought an £800 mattress in February 2020 and followed all the advice about turning etc. By July /August the mattress had lost its firmness, the covering was loose and furrows appeared on either side with a high ridge running vertically in the middle the mattress. We sent them photos and they wanted us to pay for an independent assessment. We said that we didn’t see why we should be out of pocket for a mattress which was obviously faulty after only six months use. After many conversations they finally agreed to pay for the tecnichian, who said it was most definitely a manufacturing fault. We asked for a refund but were told that it was over six months so a replacement was the only option. We asked that maybe as a goodwill gesture they take the lockdown period into consideration when we were both isolating but they refused. Their customer services took ages to reply to emails, we usually had to remind them to respond! On a separate slightly unrelated point their emails were badly written, grammatically incorrect and quite often bearing no relevance to the questions we asked. Phone calls from their customer service were equally unsatisfactory. They suggested if we were unhappy that we contact the furniture ombudsman. We did this and after three months of deliberations they unsurprisingly came out in favour of Benson! Not unsurprisingly we haven’t had any communication from Benson following the ombudsman’s decision over a week ago so we have contacted them this morning requesting a credit note for the full value of the mattress. We have to shop with them to use the credit note - whenever that will be! The alternative is to lose £800 which as pensioners in our 70’s we simply cannot afford to do! This is customer service at it’s very worst. Read all the reviews and don’t buy from Benson.”

Helpful Report

Posted 3 years ago

“Paid over £1200 for bed and mattress started to fall apart. Claimed on 5 year warranty and Bensons surveyor came and agreed it was faulty. Bensons then said as we had a discount on the bed when we purchased it of about £150 (which was in store promotion at time) it was excluded from warranty cover so we have a ruined bed and nothing we can do about it. Will never buy from them again.”

Helpful Report

Posted 3 years ago

“Absolutely shocking, ordered & paid for new bed to be delivered, put together & old bed to be taken away. I live on the ground floor, driver arrived knocked at my door and said he is not delivering my bed as it’s too far from his van! Myself & my husband carried the new bed, he was then trying to refuse to take my old bed as my husband was taking too long, refused point blank to put my bed together although we had carried it ourselves, still using the excuse that my front door is too far away from the van. He said just call customer services, he was very rude & very intimidating. I called customer services, not a sorry or any kind of acknowledgement of it being so wrong and very bad for their company. I now have to wait for the driver to be interviewed before I can get a refund! Shocking, regardless of them interviewing him, a service I have paid for has not been done! Will never buy from BENSONS FOR BEDS AGAIN. avoid at all costs. I’m currently in contact with trading standards as after reading all these reviews, they will try to avoid paying my refund!”

Helpful Report

Posted 3 years ago

“We ordered a bed frame on 14/11/20 for delivery in February. In late Jan they changed it to March 16th. Today I called to change delivery address and was told their earliest available delivery was 25/05/21. Not good enough. I have sent an email asking to cancel and for a full refund.”

Helpful Report

Posted 3 years ago

“I will never order from bensons for beds again we ordered and the beginning of September for a tv bed and mattress and a single tv bed as well we paid them £3,800 it was supposed to be delivered on the 5th of January then on Christmas Eve they told us it has been delayed till the 17th of March and now just been told we wouldn’t get it till the 12th of may now”

Helpful Report

Posted 3 years ago

Bensons For Beds is rated 1.2 based on 1,755 reviews