Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,760 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,760 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“After sales care and support non existant! In all my 65 years have never come accross such a dreadful company. Would take up too much space to explain but would advise great caution!”

Helpful Report

Posted 7 years ago

“Did not keep to delivery time slot and there communication and customer focus is poorer”

Helpful Report

Posted 7 years ago

“Brought mattresseFosse park store . Made quite clear to store manager morning delivery due to the buyer was in her early eighties . I received a call at11:00 to inform me the order would be delivered between 13:00hrs - 14;00hrs . At 15:00hrs called distribution centre at Magna Park they Said nothing they could do down to driver. At 16:40 mattress finally turn up The turn around and said nothing he could do and drop the item off and left Contact Manga Park at 17:15 office close . Call fosse park store spoke to the manager was not interested Very disappointed will not using Benson beds again and will not be recommending BENSON BEDS anytime soon Order number C3367075”

Helpful Report

Posted 7 years ago

“Great friendly manager who was so accommodating and even stayed late for me so I could get to the store after work”

Helpful Report

Posted 7 years ago

“Mattress stained from very cheap yellow foam , this being a very expensive bed and mattress!! Did not expect yellow cheap very thin foam!! And they said it regulates with your body temperature!! That's completely rubbish waiting for shop to get back to me! Not had a decent nights sleep owing to heat , also people have said the foam can cause headache s!! Which I have suffered from since new bed, not a happy customer!!!”

Helpful Report

Posted 7 years ago

“ABSOLUTELY APPALLING! Spent over £1,000 on a bed 1 year ago and since then it's broken TWICE. I've had a replacement bed which also broke! Yet Bensons won't match the cost of a new bed for me! AWFUL! they would rather let me request a refund then help me out! WOULD NOT RECOMMEND TO ANYONE. BE WARNED.”

Helpful Report

Posted 7 years ago

“After being duped into buying a king size divanbed (bespoke by Staples Heirloom with 2650 pocket springs) my husband and I find we can not even move the matress because of the weight. After having the test on the trial bed in store we were immediately led to the top of the range divan and advised this was the bed for us. We are both in our 70s and she knew we were not in the best of health but at no time were we warned about the weight of the matress. Today only four days later I phoned customer services to explain that we would not be able to rotate the matress as advised. We were then told it was not really a complaint and as we have no family were told to get friends round to help us rotate the matress as it would invalidate the guarantee if the matress was not rotated. Customer service is just a joke as is the40 day guarantee. We are now left with a matress that is just as bad as the memory foam we disposed of because of over heating. This is not much better. Another lie from sales staff as was the £55 pillow that was not supposed to heat with usage Total price of £1705 just sheer robbery. Take this advice and stay away from this company who obviously have their staff trained to make a top sale regardless of the needs of the customer.”

Helpful Report

Posted 7 years ago

“DONT USE THEM.Service in shop was quite good but delivery was appalling..They couldn't deliver on the day required so I accepted the next day. Said they would call the day before to confirm morning or afternoon delivery but they didn't. I called only to find out it wasn't coming at all. They gave me another date which was later changed again. All terrible for a working person who can't keep being messed around.”

Helpful Report

Posted 7 years ago

“DO NOT USE... I was lied to by the Store (Exeter) and told if the mattress I bought was not comfortable then I could have the mattress replaced as part of their 'Comfort Guarantee'...they did this once but refused to allow me to do this again even though the Store rep told me I could...I ended up spending over £1100 on a mattress that is really UNCOMFORTABLE.... Myself and my husband are in pain sleeping on it. I suffer with Fibromyalgia and told them how important it was that the mattress is comfotable...the mattress comfort bore no resemblance to the one we tried in the shop. Every time I have tried to get my money back or a replacement I receive no help and Managers bordering on rude and aggressive!! I would NEVER NEVER use Bensons for Beds again. I am shocked that a national company such as this would lie to customers to achieve a sale and care more about their sales than customer satisfaction and their reputation. I had to give them one star in order to post but wouldn't even give them this. Louise Quick, Exeter.”

Helpful Report

Posted 7 years ago

“Memory foam super King mattress purchased December 16. By January 17 it was sagging badly and extremely uncomfortable. It never "recovers" and consequently dips in both places where we sleep with a hump in the middle! We have turned it in accordance with their recommendations. When we complained they sent out someone "independent" who said the dips were only 1cm (we measured nearly 2cm) therefore within tolerance!! Awful quality and we will probably need to purchase a new one just to get comfort. Not from Bensons!”

Helpful Report

Posted 7 years ago

“The draws are useless and too difficult to open. When I complained they sent new runners. Now on the 7th set of draw runners which I had to change so it's a good job I'm a carpenter. They sent a 'so called' bed specialist /expert who stated the frame was twisted. Was told "But we have ten years guarantee so plenty of time to keep complaining! They sent a new draw but was wrong colour but I accepted it because I'm fed up complaining. My shadow will never fall on Benson's doors again. The ten year warranty is questionable when they advise replacement of beds very 8 years.”

Helpful Report

Posted 7 years ago

“Ordered bed for mother-in-law. Delivery on time. Great they took boxes upstairs and then prepared to leave. When asked about assembly the reply was "oh that's extra - we just bring the boxes in" Phoned store purchased at to be told "You have to ask for assembly at time of purchase ! " When I pointed out that there had been no mention of my 89year old mother in law having to assemble the bed I was asked "So what do you expect me to do about it" Appalling service Will actively encourage friends etc to never use Benson's.”

Helpful Report

Posted 7 years ago

“DO NOT USE THIS COMPANY!!!! I cannot emphasise enough what a terrible company they are, what a terrible delivery service, and how good the customer services team are at blaming you for any problems. Definitely need to go into liquidation or up their game completely.”

Helpful Report

Posted 7 years ago

“bought a mattress and divan from Benson's for Beds in their Cardiff shop. It was delivered two weeks ago and the mattress is sagging badly. I have contacted their customer service team, but they are refusing to help me. They just keep telling me I have to rotate and turn the mattress, which I am unable to do, due to health issues, which I have told them about several times. At NO time did the sales assistant in Cardiff mention anything about rotating the mattress. Rubbish product and a rubbish company. I wouldn't use them again.”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“What a rubbish company Benson for Beds is !!! I ordered a double bed online 2 weeks ago with expected delivery of 1 to 3 weeks. Got a text this morning saying bed was coming this Thursday between 7am and 1pm. Unfortunately my wife is going into hospital Thursday morning for an operation and i am driving her there early morning and bringing her home late afternoon so called Benson for Beds and spoke to a rude woman named Sam who advised me if i do not accept Thursdays delivery date there would be a £39 additional delivery charge. I said i was not happy about that and any other day for delivery would be fine except Thursday and she refused to change it. I was then transferred to Internet sales and spoke to Annie who said she would put bed on hold and get back to me with a free alternative free delivery date which i agreed to. A while later i had an email saying she had tried to call me but i didnt pick up ( which was a lie as i had my mobile with me at all times with no missed calls ) and earliest delivery date was 21/8/2017 which was another 3 weeks on top of the 2 weeks we had already waited !!! I telephoned my son to see if he could take a half day off work on Thursday to take delivery of the bed and his manager agreed to a short notice half day off so i emailed Internet sales dept back and advised to deliver bed on Thursday as agreed as my son could get a half day off work. I was then told my order had been put on hold and i have lost the option of delivery on Thursday and i would have to wait 5 weeks for delivery. Absolutely shocking customer service I would never of ordered from Bensons for Beds if i knew how they operated and the contempt they have for their customers.”

Helpful Report

Posted 7 years ago

“Shocking service, delivered wrong items, customer services woeful, delivery people couldn't find address on 2 separate occasions, didn't bother to pick up phone. Avoid avoid avoid”

Helpful Report

Posted 7 years ago

“Ordered a complete set of bedroom furniture, paid for it under their stock guarantee on their website. arranged delivery, One week before delivery they told me the chest of drawers was discontinued did I want to reselect, changed it to another set of drawers in the range, all agreed and order changed, 3 days before delivery told that these set of drawers were discontinued. Cancelled the order, what is the point of having mix and match bedroom suite when it should have been all there?! now I have to wait 30 days for a refund...cowboys.”

Helpful Report

Posted 7 years ago

“Purchased a bed in Middlebrook Bolton Store and was NOT told it was self assembly even after spending £800 on a bed but they would send someone out at a cost of £60 to assemble it. The delivery came on time and they trampled mud all through the house and onto a brand new carpet laid less than 1 hour previous they then denied all knowledge of the fact and stated they will not do anything about it. I now whish I had ordered from a local store and will never visit Bensons for Beds again.”

Helpful Report

Posted 7 years ago

“Would not recommend Bensons. We had a delivery 2 months ago; and booked their service team to erect it for the following day. Only for the service team to realise that the fixtures and fittings for our wardrobes had not been included in the packaging. So we had paid £300 to have them erected, and the service team left with the job incomplete. After a 3 week wait for the parts to be delivered, the service team returned, only to realise that the bottom parts of the drawers were also missing. So another visit, and yet another incomplete job. We have 3 weeks on finally had the delivery, but we are still waiting on the service team to return, and what are we offered in terms of compensation a mere £50! Definitely will not be using them again.”

Helpful Report

Posted 7 years ago

Bensons For Beds is rated 1.2 based on 1,760 reviews