“I placed an order with Best Buy and paid extra for next day delivery. Needed the item quickly as it was for someone else. Item did not arrive on promised date. Called and got a refund started and then ordered another of the same item and went to the store causing extra time, miles on vehicle, and money. Then 72 hours after Best Buy staff claimed they shipped the item, I received an email from UPS stating they had an item from Best Buy and it was being delivered the next day. How does 24 hour service turn into 96 hour service? After the package was received, Best Buy then wanted to charge me restocking fees for their inadequate service! Had to file a second claim because of their ignorance. AVOID BEST BUY SHIPPING TO HOME! Not happy at all with Best Buy staff at this point! Too much waste of time and money on my part that I will never be refunded for! I had communication with Best Buy staff via live chat and phone. It took many days to actually hear any real news on a refund and refund is still pending at time of this post. Claims refund will be issued within 15 business days.”
“BB charged my BB credit card with an unauthorized charge. To dispute the charge is amazingly complex in this day and age. I'm so used to dealing with companies like Chewy and Amazon that give a s__t. BB prorated the charge but kept 20% of the charge on my bill. For what??!! No product to show for it, no authorization, and despite disputing the charge, they keep charging monthly fees that add up to more than the charge! They won;t close the BB credit card account even tough I requested that they do so. TERRIBLE! I don;t even have a product to complain about because they only thing that I got from BB was an unauthorized charge that is destroying my credit. Can't these people be held accountable??!!”
“I am a premier Best Buy customer. I dropped by a Miami store yesterday to purchase an iPhone accessory and was stunned to see two customers permitted to walk around without face masks in the middle of the Covid epidemic. In one case, a customer -- his mask hanging from his neck -- stood by a Best Buy employee to discuss a purchase. The employee was in danger but made no effort to protect himself or nearby shoppers.”
“Ordered a printer on 6/26 date promised was 6/29th. Received an email saying order shipped 6/28 and would be arriving 6/29. This afternoon (6/29) checked to see when it would be here and said sorry order has been delayed will not receive until 6/30. Looked at UPS tracking and see that it did not even ship out until 3:47 pm 6/29. Three days after I placed order. My printer quit and I desperately needed a new one. Best Buy has absolutely nothing in stock at stores unless you want to pay the highest prices I took Best Buys promise that I would receive product on 6/29. Now I will have to wait until 6/30 late in the day so another day without a printer. Unacceptable customer service and will find another company to purchse from in the future.”
“I canceled an online purchased 3 times and today I was charged for the purchased, for items taking long to delivered, very bad operators or customer service, or tech, wish I can speak to manager”
“I’m extremely disappointed with Best Buy; I bought a IPad for my daughters birthday and had it sent over night for Saturday. Nothing ever showed. I contacted Best Buy twice who told me both times my order would be there. Sunday comes and nothing. I called again and Best Buy said I could be refunded. So I agreed and decided to go purchase another one at the store. I get there and they are sold out, which is fine but they tried to push a “open box” for the SAME exact price I got the new one on sale. They would not honor my sale price if I bought another one while waiting on my refund from the iPad they claimed they lost over night. I sat over an hour while management confirmed “my story” as they put it and I was In fact correct. The actual associates at the store were nice and tried, but they had me deal with headquarters who first, you could barely understand and the manager was extremely rude to me over the phone. The associates at Best Buy were NOT happy with the outcome but could not override corporate. I won’t shop at Best Buy anymore, in August we were going to buy a MAC (Apple) from Best Buy. Unfortunately we will take our business elsewhere because I shouldn't of been treated like I was a criminal trying to pull one over on them, when they verified all my information. I had everything they needed documented and the FedEx carrier confirmed this information plus the Illinois distribution center confirmed it too.
Suggestion: treat your customers with respect and not like everyone is out to steal or get something for nothing. If you would of just been honest and said it was a miscommunication between you and the distribution center, I would not be writing this review.”
“Recently purchased Edson printer at Covington,La. Best Buy. Purchased new ink cartridges for it and was unable to replace, no directions were packaged with it. I went back to store, waited to speak to Geek squad. The geeks couldn’t figure it out, I was told to make an appointment and come back. Then spoke to a store manager who informed me to contact Epson. Wouldn’t think changing ink cartridge would take half day of your time & this much aggravation. Looking forward to never doing business with Best Buy again, I’d rather pay more an deal with professionals.
Disgusted in Covington.”
“Let me start by saying I am not one to write reviews but I have never had such a bad experience with a company's customer service. I ordered a new tv from best buy on June 8, 2020 and scheduled the delivery for June 13 between 12 and 6 pm. My wife took off work to be there since it needs a signature to be delivered and after waiting around all day, nobody showed up to deliver the tv with no calls or emails saying they wouldn't make it. I log on to my account to see if that can tell me where it is and it says it was delivered even though it never arrived at my house. I called customer service right away to try and get it resolved asap and waited over 2 hours to ever talk to anyone. She told me that she submitted it for review to look into what happened to it and I would hear back in 24 - 48 hours. I wait over 48 hours with no calls so I called them back and waited another hour on hold to talk to someone. They told me that it was dispatched and still waiting to hear back from the delivery company but could not get into contact with the company. I called back every day to try and get it figured out but they tell me the same thing every time. To wait 24 hours, but I never hear back. Best Buy needs to find a better delivery company to use and hire people that know what they're doing. Nobody can actually help you there and every one of them just transfers you to someone else that is clueless and of course you have to hold for a long time and reexplain everything every time. It has been two weeks now and I still don't have my Sony 65" tv but they were quick to take my $1060. I advise anyone thinking of ordering anything through Best Buy to shop elsewhere because if there is any kind of issue with it they will not be able to help you and will make you jump through hoops to get a resolution.”
“Deserve 0 stars.... we went to best buy on Saturday and Sunday gave our refrigerator measurements and was assured 5he refrigerator would fit. We wait 5 days for delivery. They came inside measured and said it wouldn't fit. I said how the guy at the store said it would fit. The delivery guy said I deliver them all the time ot won't fit. Our options were accept it and if it doesn't fit we are stick with the refrigerator or refuse and get a refund. We refused the item. Then I had to call a number wait over 20 minutes for a representative to be told the refund would come in a check. I go to explain I didnt pay in a check form and she hangs up on me. I then call Best Buy corporate office to speak to Corie Barry CEO and I get transferred named Nick. He was far from helpful and explained the 1200 I paid will come in a form of a check and what we paid in Debit would get back as debit. I explained I didnt pay in check and they didnt have to wait 15 days for my money. He tells me that i need to take responsibility because I should of went on Best But website to read the refund policy before making our purchase. I said excuse me how about your employee selling the appliance say if something was to happen and the purchase is refunded anything over $800. Has to be issued in a form of a check. I will be contacting the business business bureau.”
“In March I was supposed to receive a 50 inch. HDTV from Best Buy through Elite Biz Rewards. Through my purchase from Art Van, I received a voucher code: 64HE5730667. This code was sent from Elite Rewards and they told me that I would receive an email from Best Buy when the T.V. would be shipped. However, I NEVER received that email and the T.V. was never shipped.
I am livid by the customer service of Best Buy as no customer associate was able to help me on the help line and I was redirected to different departments FOR OVER TWO HOURS.
I have been a loyal Best Buy customer, and even purchased three phones from you, but if this is how you treat your customers, then I will be sure to give my business elsewhere. I will be leaving negative reviews on multiple forums until someone can give me answers and provide proper customer support.”
“I spent over $800 on a tv and accessories to be installed by the Geek Squad today between 12:00 noon and 8:00pm. At 8:35, they have been a no show. I received a confirmation phone call last night of the appointment. Tomorrow I return to Best Buy for a final time to get my money back!”
“Geek squad told me to buy MSFT software I did not need and then when I tried to call and return it - twice I waited for well over an hour and then they dropped the call on me both times. I think they should think less about their stock price and bottom line profits and hire more people for customer service and improve their own systems!!!!!!!!!”
“Really deserve no stars but not an option! Purchased a freezer, picked it up Friday, set it up and plugged in Saturday and it never worked. My husband spent almost 2 hours on the phone Sunday morning. First told by one associate they did not have one to exchange, but then by another they had a larger more expensive model, and then by a third they had no freezers at all. Tried get someone from the Geek Squad out to service it,but were told that they do not service our area; we are literally 2 miles from the Best Buy in Greenfield! Told to call corporate to have it picked up and after waiting an additional hour and a half, were told that we had to return it to the store. They would only pick up for a $70 charge! What an absolute joke! Should have listened to all the bad reviews; never again Best Buy”
“Purchased a mini fridge with free delivery. Arrived damaged due to poor manufactures packing. Tried for 1.5 hours to contact someone, the best I got was a recording stating I would have to bring to the store. Poor customer service keeps you on hold, transfers you and hold again.”
“My family and I were shopping for a new 80” TV, soundbar, and woofer combo. We were willing to spend a substantial amount of money. We did not receive the customer care that we expected because Leon at the front of the store didn’t seem to care that we were customers. We were very disappointed by the customer service skills of the employees at the store, they were very nasty and unprofessional! May have to go spend money elsewhere, perhaps Walmart.”
“After spending more than $6,000+ this month for a major appliance, an expensive 55" TV, and many related products, including Geek Squad, extended warranties, etc, I would sum up the Best Buy experience as continuous hassles, glitches, screw ups, and a bureaucratic set of rules that matches your state DMV.
NOTHING went right and management was unable to solve a single issue. They just apologize politely but can's solve the problem.”
“Purchased a GE Dishwasher online and installation date was set for June 18, 2020 (Carlsbad, CA). The subcontractor installer (Excellence Install, 619-816-4923) took away my working dishwasher and installed a supposedly new one. After one hour struggle, they told me that the new dishwasher is leaking and giving error message.
I was told someone from Best Buy will call the same day to schedule a replacement.
Today is June 22 and after 5 days no one from Best Buy has called. Washing the dishes by hand and as usual a clumsy 73 year old man cut his hand while washing a drinking glass that broke.
Don't trust these suckers, so called Geek Squad for installing anything in your home. They are inexperienced/cheap subcontractors.”
“Just giving out some personal experience.
Don't pre-order deilvery from Best Buy because the day of release you will not get product on day it release, plus you have to wait one hour on hold while waiting to speak to customer service on the phone.”
“I bought a pricy laptop which has 16 MB RAM at Best Buy Clearwater. The sales person recommended that I purchase 2 additional 16 MB RAM to upgrade the laptop to 32 MB RAM. I ordered the RAM and was told to purchase Geek Squad service to install it. After two weeks I received my order, which was not the RAM but two car starter cables (?!). I went back to Bestbuy to return the starter cables and had to reorder the RAM. I lost my purchased slot at Geek Squad and when I asked them to just help me put the RAM in (which would take them 15 minutes) I was told there was a 2 week wait before I even could make an appointment. The guy there was rude and wouldn't even consider helping, so I asked for a refund on the Geek Squad service. I went to Staples instead, where they found out that this laptop doesn't even have 2 slots for RAM, just one. They put the one RAM slot into the computer rapidly and professionally, and for less than Geek Squad. So now I have to bring the unnecessary RAM back again. Lousy service, wrong products, NO help whatsoever - no wonder Best Buy is going broke!”
