“I recently purchased an open-box laptop from Best Buy, and the entire experience has been nothing short of a nightmare. Two and a half months ago, I thought I was making a smart choice by opting for an open-box product in good condition, covered by Best Buy's supposed warranty policy.
From the very beginning, the laptop exhibited issues, with BIOS errors occurring repeatedly. Additionally, the touchpad had a mind of its own, often refusing to respond to clicks. As if that wasn't frustrating enough, the laptop ultimately stopped powering on altogether.
When I reached out to Best Buy for assistance, expecting them to honor their warranty policy, I was met with nothing but disappointment. Shockingly, I discovered that my laptop was not covered by the warranty as promised at the time of purchase. This laptop was used for 1.5 years before I bought it! Best Buy, true to their word, refused to replace the faulty laptop, offer a refund, or provide any form of free repair.
This lack of accountability and customer service is appalling. Not only did I receive a defective product, but I am now stuck with a non-functional laptop without any support from the retailer that assured me of its warranty coverage. It's unacceptable that Best Buy is not standing by their own policies and leaving customers like me in the lurch.
I am thoroughly dissatisfied with this purchasing experience and would caution others against trusting Best Buy's warranty promises when considering open-box products. The way this situation has been handled reflects poorly on Best Buy's commitment to customer satisfaction and adherence to their own policies.”
“I bought a Hisense television had it for six weeks stopped working we worked on it we call the 800 numbers we was not received well there I brought it back to the store they said we cannot exchange it here you don’t Honorwarranty you can go through the factory warranty here’s the numbers so I was pretty aggravated at that point come home try to work on it again call the 800 number they asked for pictures I sent it to them and they looked at the pictures and said to me you drop the TV the TV is cracked it was never dropped and never cracked I wouldn’t buy nothing at the Best Buy they don’t care about the customers and I hope people read these reviews and they go out. Of business soon because they took my money and gave me trash for it and even if I had bought the extra warranty they still wasn’t going to fix it geek squad didn’t give me a second to look at it why is over there I have no idea I was told no no my husband was ill just out of the hospital and we had to carry a 55 inch TV in the store and back out of the store please please don’t buy from the store they don’t care about their customers just about your money Jerry linzy”
“I ordered a washer dryer combo from them and was supposed to have it delivered 3 weeks later for installation. Then two days before my appointment they said they had trouble receiving it from the manufacturer, I was annoyed but it’s no big deal, then after waiting another month, they cancelled my appointment because “they had trouble receiving it from the manufacturer”. It happened again so I canceled my order and got it through Lg and they delivered it in a few days. Clearly bestbuy was waiting for more orders to get a discount to make more money. I was not very happy.”
“I scheduled a television to be delivered and was assured that it would arrive between 7am and 7pm that day. I was stuck waiting all day long which would be fine but there was no way to track or to confirm that the television was being delivered or when I could possibly expect the delivery. Going to the About This Order page told me that no additional data other than the time range for the delivery was available.
I contacted someone at the store (he had a heavy accent and was difficult to understand) who was trying to give canned responses and even nearly mistook a previously cancelled order for the one involving the delivery. He was only able to assure me that someone would be in contact via email prior to them arriving and that it would be there before 7pm.
I called the store again at 6:45pm since my wife was waiting patiently for me to join her at a restaurant for dinner and asked when the delivery would be there or if it was coming at all since I still had not even received an email or text message letting me know that it was on the way yet. The representative still advised that someone would contact me via email and that it would be delivered by 7pm. I asked if I could leave after 7pm without the item being delivered without penalty and they confirmed this.
The television was never delivered and I never received any notification at all concerning the delivery. I even made sure it was not in my spam folder. I contacted the store the next day and spoke to the same person who apologized and admitted fault but only had the option to reschedule for another delivery. Well my confidence was shot at this point so I asked to cancel the order altogether. I suggested that if they offered a free delivery option then I may be persuaded to keep the order but they said only that they could refund the whole order so I gave up and took the refund.
When I got the refund I found that it was not the full amount that I was expecting so I called again and spoke to someone else (Ron?) who said they needed to get me to their credit card department to help look at the charges and see why the full amount was not refunded. The man I spoke to there sounded a little frustrated with my inability to offer my account number (I had made the purchase as a guest online originally) and did not give me time to find my order number before just getting my information from my phone number and other verification information. He realized shortly after that I was calling not about a Best Buy credit card but a personal one. He then apologized that I had been misrouted and gave me a phone number to call.
The woman I spoke to (Peggy I believe?) was very good and help us figure out why the full amount had not been refunded. (I had also purchased a tv wall mount which I had kept so that part was understandably not refunded.)
Overall, I refuse to go back to best buy for anything ever again. What they call their "Geek Squad" delivery service was anything but technologically helpful. I don't know it it's the company's tech infrastructure at fault or if it's the CSRs not being able to manage it but it was a small nightmare.”
“Should be called “Worst Buy”. We bought a new computer, printer, & key board this morning. Paid an additional $200 for installation which we were told would be between 1 & 3 pm today. Sat home all afternoon. No one showed up. After 5 phone calls (could not connect to the store) & being on hold for 20 minutes - we were told there was no work order! Terrible customer service. Different info given by various people. No commitment for this service. CRIMINALS. Stay far away from this store.”
“I wish I could give negative stars. I purchased a printer for my business, but when I placed the order, the shipping address did not register and defaulted to my billing address, which is a PO Box. I immediately (less than one minute after placing the order) contacted customer support and told them about the problem. The customer service rep told me he entered the correct address on the order. He lied. I never received the printer, especially since my post office box is 3" x 4", was never notified by the post office where the printer was, so I did not ever receive it or take possession of it (easy to confirm since I never signed for the package, nor was it scanned in as picked up). Best Buy customer service told me that the printer was at the post office and they were requesting a return. They lied again. They are now telling me that I somehow have a Canon printer sitting in my 3" x 4" post office box and I have to pay for it. The told me they "checked" their warehouse and the printer was never returned. They are intending to rip me off for an item I never received, never took possession of, and was, in fact, impossible to be listed as delivered. They are refusing to even request a search for the package by the post office, insisting again, that somehow the printer was stuffed into my post office box and I received it. This has been going on since Christmas. They are not worthy of anyone's business.”
“I spent close to 10,000 in all my appliances from them and every time there is an issue they say its not covered when I purchased extended warranty .Customer Service is absolutely horrible .”
“We had purchased a nice LG 4K Smart TV on-line and a stand was to be included. Somehow our on-line purchase encountered glitches that delayed shipment to our home and ultimately got locked up in the system preventing customer service from helping us by phone or through on-line chat. We went into the store in Kohler Wisconsin (near our home) and met "KC" at the customer service desk. KC was extremely friendly, knowledgeable and helpful. KC stayed with us to resolve the issue through the process and was very resourceful in getting support when needed. Thank you, KC!”
“As a geek squad member we were happy to know that there was in home repair when our TV went out. Until our appointment was canceled 3 times! Went into our local store trying to get help but they wouldn't even talk to us about it...... only through the 1-800#. Getting our new TV from Costco at a better price with free add ons.”
“Worst slowest customer service. There is nobody in the store and then there's still no one to help me. This is happening to me 3 times in a row. There is something wrong with its company. They can never seem to get their customer service correct.”
“We had a lightning strike that killed our tv and Internet. Brett Massey came out, installed the new tv, assessed the internet problem - got us back online. He’s friendly, patient (we’re old) and very knowledgeable. Kudos to Best Buy for a great employee!”
“All I did was ask about possible refund for order that was lost and delivered to the wrong location. The next thing best buy customer service "elida" did was ban me permeantly till the year 2050. Like how does make sense. Ref:2826693 >> Best Buy Corporate Support- Case 328100514”
“I recently purchased a Toshiba TV from Best Buy. They had to order it and I picked it up today. As i was unpackaging it, I saw that the screen was smashed. I took the TV back to them today but they refused to give me a refund or even order another one as they claimed that I broke it. I called several 800#'s but got no help from anybody. I have purchased several big dollar items from them but that made no difference to them. I will never step foot in another Best Buy store and I strongly recommend that you don't”
“Worse costumer service. Was refuse multiple times to speak with supervisor. Was placed on hold then hung up on. Was called a lair by one customer service. Absolutely worse”
“Don’t trust BestBuy.com reviews! They have failed to honor a delivery schedule for the 3rd time. I took time off work to be available today from 7AM - 7PM Monday 1/29 and they sent me a message at 7:20AM that they need to reschedule. If you look at every other review site they receive less than 3 stars consistently but have almost a 5 star rating on their site because they reserve the right to delete unfavorable ratings. They also don’t consider a “verified purchase” until you receive the item. So you can’t leave a review on their failure to review cancelled or no show deliveries.”
“Brought a washing machine in January 2023 and the computer broke just one year later which will be 400 hundred dollars to fix,best buy won't replace or fix it. Don't buy appliances from best buy go with pc Richard which I should have done.”
“This has to be the worst business model on the planet. i will summarize the problems, rather than write a book.
1. I hired the geek squad to transfer data to a laptop that I bought in their store. The data was not complete. I continue to be unable to log into certain websites ,those that worked perfectly well prior.
2. I cancelled the membership and 16 days later have no refund. I did decide to keep the laptop.
3. I had already ordered a DISHWASHER from Best buy. I noticed they had put the WRONG delivery address. They put the billing address instead of the delivery address (different state in the U.S.). After many, many phone calls I thought I had it corrected. But NO, the same WRONG delivery address remained. The store added an extra $179 dollars for delivery. They said that they had to reorder the produce to put in the correct delivery address and because of that, IT WAS NO LONGER ON SALE. I told them to cancel the entire order.
But I received no cancellation confirmations. So AGAIN I called Best buy and this time I found out they were planning to deliver and charge TWO DISHWASHERS. THE SAME DISHWASHER, this time to the correct address.
I will NEVER, EVER do ANY BUSINESS with Best Buy and I advise you to think carefully before you get started.”
“I paid under $200 for total tech support and I get no help in the home. I have to pay another $100 for a visit to fix a printer. This happened a few months ago. That can't seem to fix. Very very dissatisfied.”
“45 dollar restocking fee to bring back a phone,never opened,and 50 dollars more than I could have gotten elsewhere.May take one minute to put it in the lockbox. I will never buy anything there again,not will the rest of my oversized family. Rip-off artists. If I could give zero stars I would! They suck.”
