“I waited at home for 2 days for a delivery that was repeatedly promised to me. No one showed either day even after multiple e mails promising a delivery”
“First Best Buy will not answer their phone with customer concerns. 7 days I have been waiting for a return phone call from Corporate, NOTHING YET. Damaged Samsung Refrigerator and a terrible experience getting it exchanged, remember they won’t answer the phone. It was replaced with a whirlpool that the installers refused to remove the packaging at first. Then they caused a water leak when hooking up the ice maker. I have spoiled food and the cost of a plumber to repair the water leak. Best Buy is the WORST BUY. STILL WAITING FOR A PHONE CALL FROM CORPORATE. OH YEA, it took Worst Buy one month to deliver my refrigerator, after i paid for it.”
“Do NOT expect next day delivery when that is what you choose when placing your order. I ordered 2 items yesterday and free delivery today was listed and promised. I got an email in the middle of the night saying my order was "delayed." I spent 45 minutes with customer service and they refused to do anything. I told them I must have my items today, but they refused to change my order to in store pickup or even to cancel my order. All they did was repeatedly say "there is nothing we can do." This is despite the fact that the UPS tracking number they gave me said the order has not even been picked up by UPS, which means there should be no problem cancelling the order. I refuse to spend another $400 to reorder for in-store pickup, then go through the incredible pain of returning when the first order arrives (which they told me to give it a week. A week for "next day" delivery). Just don't bother with Best Buy.”
“I understand during pandemic period, it takes longer to reach the Best Buy customer service. However, after waiting more than 30 minutes to get my turn to the customer service, I am not sure if the customer is drunk or what: First, he could not remember the phone number I provided more than 3 times. Second, after my question, he simply just point me where to get the info & put me on hold & then hung up?!! Does Best Buy really watch their online customer service quality? My current experience is not. Very lousy Best Buy online customer service quality & only creating more frustrating customers seems it is the goal of Best Buy online customer service group.”
“Employee tried to intimidate me when I asked to cancel a purchase. A second employee lied to me about the cancelation policy. These people are thugs.”
“Bought a computer from Best Buy and the guy told me that I could get it in a couple of hours we’ll that took a couple of weeks. After a year they charge my credit card for geek squad . I couldn’t get anyone on the phone had the manager at one of the store try it only took her an hour.
I will not never go back to Best Buy.”
“The worst service you can get, the delivery doenst work, they made me wait for 6 hours, they dindt show up, they didnt called me and when I called them they treated me like s@#*t.. I can understand why, they already have the money. If you go buy something on this company, make sure you can get it, coz the delivery service is a shame..”
“Purchased a 65" screen TV for my son and daughter-in-law for their wedding. The TV was delivered per Best Buy and stayed in the box until they opened it- which was opened after their 15 day return policy. When opened, there was a crack in the screen. Best Buy Customer Service declined our request for return and replacement. We were told to check into having the screen replaced by the TV manufacturer who said it would cost more to replace the screen than buy another tv and encouraged us to call Corporate with the nature of the situation. Corporate was just as bad with customer service and declined helping us in any way. I am disappointed in Best Buy's customer care and service. We won't be returning and I won't be recommending them to others.”
“I tried to order a game online yesterday through Best Buy's website. Forgot to enter in a $10 reward before purchasing. Didn't think it would be difficult to either cancel the order or have Customer Service apply the $10 reward retroactively. 2 hours later and 6 representatives later I was told nothing could be done. Was transferred to different departments, had my call dropped twice and was put on hold for 15-20 min multiple times. Asked to speak with a supervisor because at this point I could care less about the $10 and was more upset at the time I wasted with no resolution and the archaic system they seem to have in place. Surprise - never received a callback. I'm over buying products from this place.”
“Received several e-mail messages from Best Buy on a 5-tier shelf.
Expected delivery date: July 26th 2020.
Wow! I am happy & excited to receive this by July 26th 2020. Still haven't received it. It was paid for on July 20th 2020. I still receive e-mail messages from Best Buy that I am to receive the item on or before July 26th 2020. Look forward to receiving the item on or before July 26th 2020.
Have contacted Customer Service & they recommended that I file a complaint against Best Buy if I am to receive the item at all.
Terrible service. Best Buy Please! Please don't tell your customers they are expected to receive a particular item on a certain date when "You have No Intention to deliver"
Thank you”
“I have a medical condition with doctors note stating not to wear mask covering mouth but not nose. I went in, got what I needed and went to pay. Checkout person stated he couldn’t sell me until I put a mask covering nose. I explained my condition and had note available but he would still not allow me to purchase. I have not been in one retail store that has not accepted a customers medical condition whether it be retail centers, grocery stores, or hardware stores. The manager didn’t even come up to me and offer any solutions like curbside. Instead he hid behind a radio. I have no problem with social distancing, masks or what ever a business feels they need to do but they don’t make exceptions for customers with medical conditions.”
“Bought a laptop for my wife's birthday. The salesman said it would be ready before birthday party. They had to install Office Products and now we're protection. When to pick it up at customer service and they said it wasn't ready and wont for another couple hours. Pretty irritated. The salesman clearly just wanted my money. Customer service is poor.”
“We bought a modem and cable router then changed our minds and decided to use fiber since it's way faster. We tried to return the modem and router within the allowed return period (it was 15 days but they extended it to 30 days in Santa Cruz) but when we called they said they weren't taking returns due to covid. So now we call back and they say we're outside the return period. BE WARNED if you try to return something they play funny business and will use dirty tricks not to accept your return.”
“Bought a screen protector for my phone with a lifetime warranty. Had to come into the store to get it replaced 3 times in 4 months. The last time they took my name and address twice and kept me waiting 30 minutes. I was then informed that they had one in stock but couldnt find it. I could order one but I had to pay for it.
Never again do I want to buy something from them. I could have gotten better servive at the Dollar Store.”
“I purchased 2 items on line from Best Buy. The total purchase price was $31.64. I was double billed for the purchase. When I called the central office I was told that both items were 31.64. They were 2 DIFFERENT items, one of which was on sale. The agent kept insisting that the 2 items were exactly the same price. But the 2 entries on my credit card were EXACTLY the same: SAME number, SAME price, SAME date of purchase.
I will NEVER shop at Best Buy again and I will encourage my friends and associates to find other places to shop.”
“Best Buy is perhaps the worst company I have ever dealt with. I am 70 so I do have some experience. A charge was made on my credit card on May 24 or thereabouts for a purchase I did not make. A dispute was initiated and declined. After 4 hours on hold over 2 days Best buy would only deny responsibility and claim it was a good charge. I went to local law enforcement and filed a fraud action. An investigation ensued with law enforcement in Colorado and Missouri. The other party was contacted and admitted making the purchase involved. The first 12 numbers on his card and mine matched but the final 4 were TOTALLY different. A second dispute was filed and declined with Best Buy still claiming it was a good charge even tho they acknowledged the discrepancy in numbers. $65 is nothing to a company like Best Buy. I would think avoiding the bad PR that I will heap on them with what time I have left would be worth refunding my $65. I will NEVER set foot in one of their stores or buy anything on line from them. Oh yeah, they probably got a PPP loan from us that they won't have to pay back. Did I get a chance to decline that? One star is way the hell too many! I know of three people that BB lost as customers due to how they have treated me and I plan on signing up many more!”
“Bought a TV ~10 years ago with no issues. However, now trying to spend~2K for a new washer and dryer. Cant get a hold of anyone in store to help schedule delivery, chat windows are closed online, supposedly a problem with the online scheduler, yet no support available, just a horrible business. Buy your electronics or appliances ELSEWHERE! I will now purchase my new laundry appliances from Home Depot or Lowes.”
“I had a good experience with Best Buy when buying my computer in store. I put in a call with customer support informing me that it would be over one hour and they would return my call, which I did. I was then put on hold, for 10 additional minutes while they assisted others in the background, without answering assisting me so I hung up. What happened to quality control?”
“best buy took my online order twice, 2 payments were taken on my credit card and it was impossible to cancel ! i will receive 2 orders and will have to return physically to the store !!!! No car and during Covid ...impossible”
