“Best Buy customer service is extremely poor. We picked out a built-in microwave and a trim kit, scheduled a delivery and paid for both. Delivery day came and we got a trim kit and no microwave. First phone call, by the delivery guy, they said it was just a mix up and would be rescheduled. Second phone call, by me, they said there were none available and I should go back to the store and start all over! Tough luck!”
“We bought a washer and dryer, August 10th. Can’t deliver until August17th between noon and 4. At 3:53, my husband gets a call, truck broke down. No delivery today. Delivery date scheduled for tomorrow. If not delivered tomorrow, I will cancel it. After reading these horrible reviews, I will be surprised if they show up tomorrow. Not happy with Best Buy! 😡😡😡😡😡”
“Don’t buy appliances from them! They sell you items such as a stove, in which you may need a part for installation, but don’t supply the part or sell it. They say they will install, but hire third party delivery companies who will not install because they aren’t insured. Have had to wait at home 3 different days to try to get my appliances installed that I purchased from Best Buy. Would give the 0 stars but this system wouldn’t allow me to write a review unless I clicked on 1 star.”
“Let me start by saying One Star isn't low enough!
Purchased a new Washing machine, scheduled the delivery/installation, when they arrived to deliver and install, they refused to install my new machine, stating that we would need to unhook and remove the current machine and have it completely out of their way. I am in the property management industry, specifically with renovation projects and have never experienced anything like this.
Not to mention, I have personally purchased appliances and have never been told I would have to remove the current appliance for the new install to take place. When I called to reschedule and to inquire as to why my new machine was not installed and the old one removed, which I paid extra for that service, the customer service representative suggested that I should spend the money to hire a plumber to unhook my current machine! What!?!
In a time when customer service will either bring you more business or give it away to other businesses, you would think that Best Buy would care about their customers and the reviews that reflect how unhappy they are. Bad business and you just gave away another customer!”
“Ordered a Washer/Dryer combo in store. Scheduled for deliver that Friday between 2 pm and 6 pm. Friday comes. 5:57 pm get call saying the truck broke down and they can't make the delivery. They can send a truck to take merchandise off out-of-service truck to bring back to warehouse, but can't deliver with second truck. Offer 100 bucks off for our troubles. Can't get discount until items are delivered - What? Rescheduled for the next Friday. Next Friday comes. Get call from truck driver saying the dryer is badly damaged. Can't deliver the dryer OR the washer....okay. Another 100 bucks off for our troubles. Rescheduled for next Friday (next next Friday unofficially). Next Next Friday comes. Don't hear anything during the delivery time. Check website. Not scheduled for delivery.......call them up. "Sorry another 75 bucks off". Cool rescheduled for next Friday (unofficially next next next Friday). Next next next Friday comes. Items delivered and installed. Month late, but whatever; I'm getting 275 bucks off (sweeet). Call about discount. They can't do it. Why not? Finally told we have to go to the original store to clear it with the manager. Go to store. Manager can't do it without top-brass approval. Been expecting a phone-call from him for about 4 days now to hear the result.
I wasn't kidding about getting the call at 5:57. Let alone that sounding fishy in and of itself, Best Buy's inability to deliver the product 3 times and unbelievable run-around/lies about the discount is beyond unacceptable. I will never purchase from "Best" Buy again. Just go to Amazon.”
“Rose, James, and Cody were fantastic in the cell phone department in Bradley Illinois. Very helpful and patient getting a cell phone hooked up for my father. My sister and I are very grateful for their help. Thanks again.”
“Worse service. DO NOT use best buy. First I'm disappointed they do not give military discount. Second: I used them for 2 day home delivery of a Dryer. I'm told I will get a call the night prior to delivery for a window. That call never came. Then I get a text that they will be at my home at 0935. They don't show. I get an email that it was delivered. It wasn't. I then go on to find out when I sign in to my account it was cancelled. I call customer service and it was rescheduled for the following day and it's not on the truck so it can't be delivered. I took a day the morning off of work cost me money as my family needed the delivery in now. I wanted it prior to my deployment.
NEVER WILL I PURCHASE FROM BEST BUY AGAIN. Do yourself a favor and use Home Depot or Lowes.”
“I took my HP laptop in to get a new power cord. I wanted to plug the one the salesman recommended. He said I had to purchase it first. The cord was $40.00. I didn't think this was good customer service. I went home and ordered the power cord and a new battery from Amazon for $50.00. Loss of a sale Best Buy.”
“Purchased a Dell laptop for $1800 in Feb. in June it failed to load op system . June 26 we returned to store a second time and they sent it in to "repair center" today is July 29 and after 3 separate "escalations" , hours on the phone and 1 ... yes, one ... returned call in more than a MONTH I am about to contact State Attorney General because NO One in Best Buy can tell me ANYTHING about this laptop except that it is at a repair center waiting on a part. they cant even SPEAK to this repair center apparently according to Best Buy.
I am an Elite Plus customer, spend thousands at Best Buy every year, but that will change now for sure.
Totally Disgusted.”
“On June 10, 2019 I purchased a "new" Apple iMac at the Springfield Ohio Best Buy (store #790). Salesperson was professional, personable and very knowledgeable. The iMac purchased was to replace a 12 year old iMac that has served me very well but had reached the end of its service life. I chose to purchase the recommended model and it has, for the most part, proven to be a satisfactory decision. However, yesterday I experience a problem (created by me and not the computer) that required that I take it in for some very minor service. I decided to use an authorized Apple service provided other than bother with returning to my point of purchase. While very quickly diagnosing and correcting my problem the tech ask me to confirm that I had actually only purchased the iMac less then two months ago. When I provided my original sales receipt I ask him why he would ask and he showed me on the screen that my "new" iMac was actually two model years old. Seems that the salesperson had failed to inform me that, while the iMac was new (as opposed to used) it wasn't actually the "newest" model available. And, while I thought I had received a good deal I further discovered that I could have actually purchase a newer iMac elsewhere for at least $100 less then I had paid. While I accept full responsibility for my purchasing decision (and would have most likely still made the purchase had I been informed it was a 2017 model) I am very disappointed that I wasn't provided full disclosure on both the age of the iMac and given no price concession due to the fact that it was, what I and many other might consider, a closeout. If you purchase a "new" car that has been replaced by a "newer" model you can expect to receive a discount on the price as well as having paperwork that would clearly prevent any confusion or doubt about the actual age/year of the model being purchased. I will assure you that this purchase will serve as a reminder to me to shop elsewhere when looking for items carried at others stores and avoid Best Buy. I purchase new, not refurbished, not used or a return, clearance, open box or anything that would have indicated or made me question or believe that I wasn't getting the newest product at the best possible price. Totally disappointed and I cannot image a return visit to any Best Buy.”
“Best Buy Sucks! I bought a refurbished Chromebook online. It keep glinting and shutting down. When I called, they said my only option is to make an appointment and take it to a store to be fixed. We live 75 miles from a store. I would have to take it there, leave it and then come back and pick it up in 3-4 days. They said they couldn't accept it by mail because of "data protection and privacy laws" and then the sales rep told me, in my case, it would be cheaper just to buy a new one. WHAT?????? Don't EVER buy anything from this company!”
“I just had the worst experience with best buy customer service. Someone dropped a stack of credit cards in front of my house, and there as a best buy credit card. I contacted online chat, to see if they can help me get the cards back to the owner and chat sent me to an 800 number. I contact that number it was a nightmare just to get to a live agent. I was transfered a few times. I didnt have an account or social that was registered with best buy, so i couldnt get past the automated system. After several attempts, i finally get a live person that didnt speak clear english and didnt understand what I was trying to tell him. He kept asking me for my address to see if it match the info on my file. I felt like i was talking to a 2 year old. i asked for a manager, so he transfered me. The manager was so rude and did not help me at all. This is ridiculous. So much for trying to help a person out, but returning his cards. Best buy has the worst customer service.”
“Being a frequent BestBuy customer, I am very disappointed at the level of service I received today. What can be only describe as a nightmare experience started with a trip to this store to buy a Samsong S10 phone. After waiting for a few minutes, I was told that the SIM card that is compatible with the S10 was not in stock and I would need to go to a local Sprint store to get it. My local Sprint store is approximately 25 minutes away! So after about an hour round trip and paying $10.99 for the SIM card pack, I came back to BestBuy. This time a different saleswoman told me that the phone with activation would be $699 despite the fact that it specifically said $499 on their own BestBuy website. Now, this was exactly the same phone, same options, same service, same upgrade; $499 online but $699 in store. They said they have no way of honoring the $499 price or even price matching it. The saleswoman claimed that the $499 price is only for new line of service, not for the upgrade like I wanted. I adamantly told her that it's $499 for either new line or upgrade and that I know people who paid $499 for an upgrade. After 30 minutes, I just ordered the phone for $499 online. But now I have to wait until the online order is processed and I would need to pick it up at "Pick Up". That turned out to be almost 4 hours of waiting! They had EVERYTHING in stock including the SIM card that I was initially told to pick up myself! So after I waited 4 hours, I finally made my third trip to the store to pick up the phone which I ended up paying $499 for and it came with the SIM card! This was a nightmarish experience. Even if they couldn't honor the $499 price in store, they sent me on an hour errand to buy a SIM card then had me wait 4 hours until pick up was ready!”
“Being a frequent BestBuy customer, I am very disappointed at the level of service I received today. What can be only describe as a nightmare experience started with a trip to this store to buy a Samsong S10 phone. After waiting for a few minutes, I was told that the SIM card that is compatible with the S10 was not in stock and I would need to go to a local Sprint store to get it. My local Sprint store is approximately 25 minutes away! So after about an hour round trip and paying $10.99 for the SIM card pack, I came back to BestBuy. This time a different saleswoman told me that the phone with activation would be $699 despite the fact that it specifically said $499 on their own BestBuy website. Now, this was exactly the same phone, same options, same service, same upgrade; $499 online but $699 in store. They said they have no way of honoring the $499 price or even price matching it. The saleswoman claimed that the $499 price is only for new line of service, not for the upgrade like I wanted. I adamantly told her that it's $499 for either new line or upgrade and that I know people who paid $499 for an upgrade. After 30 minutes, I just ordered the phone for $499 online. But now I have to wait until the online order is processed and I would need to pick it up at "Pick Up". That turned out to be almost 4 hours of waiting! They had EVERYTHING in stock including the SIM card that I was initially told to pick up myself! So after I waited 4 hours, I finally made my third trip to the store to pick up the phone which I ended up paying $499 for and it came with the SIM card! This was a nightmarish experience. Even if they couldn't honor the $499 price in store, they sent me on an hour errand to buy a SIM card then had me wait 4 hours until pick up was ready!”
“I would NEVER ever buy anything from Best Buy. They are a slimy organization and do NOT hold up to their promises and for that matter their Samsung line of products is horrible. I had a very legitimate concern and when I expressed it in the store, I was escorted out by their security and manager. I will NEVER walk in that store or any store again and I tell everyone NOT to ever visit them either. They should be ashamed of their horrible reputation as evidenced on this site.”
“WORST CUSTOMER SERVICE ON THE PLANET. I DO NOT KNOW HOW THEY ARE STILL IN BUSINESS! So INCREDIBLY unhelpful. Now, I am not talking about in-store staff. I am talking about behind the scenes. Calling in and speaking with the a SUPERVISOR. THEY HAVE NO AUTHORITY TO HELP YOU AT ALL. I ordered a $1,000 monitor for my desk and was told it would be shipped by a certain day. We arrive at the expected shipping day and there's no shipment. I call in and they say that they have no idea where it is or why it hasn't left the holding facility.
Because I was going out of town and wasn't going to be home for the next few days, I asked that it would be shipped at a later date so I could be home for the drop off. Couldn't do that. Apparently they cannot "schedule" a shipping day.... OKAYYY. So I ask that the payment be transferred to a store so I could pick it up in person same day... can't do that either.
Mind you I'm speaking to the SUPERVISOR OF THE ENTIRE DEPARTMENT. I then ask for a REFUND since he couldn't accommodate in the slightest bit. He said he would process the refund in the next 8-10 business days.. I ask when it would be visible on my account. He said he cannot answer that and that they will process the refund in the next few business days... NO HELP EVEN FROM THE SUPERVISOR.
9 days later, there is no email, no confirmation, nothing. I call back and am THEN told that they cannot process the refund unless I go back to the store and swipe the card at the store............ WHY WASN'T I NOTIFIED WHEN I SPOKE TO THE SUPERVISOR 9 DAYS AGO?! He said that HE would process the refund himself.
I go to the store and find out that THEY can't even process the refund because the item is in cue and in the system marked as shipped EVEN THOUGH IT HASN'T LEFT THE FACILITY. Who knows how long it's been like that. We both call customer service as I did 9 days ago, me and the store employee. We are on hold for 20 MINUTES and get hung up on.
I honestly do not understand this level of incompetence. I will never ever again be giving my business to Best Buy in ANY circumstance. After that I just went to Fry's in Burbank where they had my monitor in person and walked out with it same day. I've learned my lesson, that is for certain!!! Best Buy needs to do some serious overhauling on their customer service employees. Better yet, they should cease to be a working institution all together. I wouldn't mind that.”
“I would call it "Worst Buy". Purchased FrigidAir air conditioner. The sales staff was very helpful and eager. I picked it up in Secaucus store, drove to Hoboken and carried it 4. It was the best part of my experience. When I tried to set it up, I discovered that some brackets and screws were missing. So, went back to the store trying to either get the parts or get another unit with all parts in it. But the customer service guy "David" told me to call the manufacturer and have it shipped to me. They would not take it back or exchange it for another unit. He was extremely unpleasant and rude. Customer service is the only way you can compete with Amazon and Best Buy is doing everything to go in the way of all other electronic stores. Good for Amazon.”
“The Riverhead, NY store service staff were indignant and disrespectful. We specifically purchased a PC from them for their service offerings. When my mother went in for a class, she was told basically they only teach how to turn on and off the PC. We were told the classes would help with the additional software, and learning Windows 10. We had asked multiple and specific questions when we initially purchased the additional Total Tech Support. But afterwards, there were all these additional costs. We had asked about installment, than they were going to charge an additional $100.00 to attach to the printer and install the purchased software. Quite frankly I would not reccommend Best Buy, I am thoroughly disappointed and I am awaiting a response frm the Manager. The service and the knowledge of the employees is appalling! If I could I would give a negative 10 rating. My mother asked for the supervisor "well he is gone now for a half hour". Ok, well who else can she speak to ? Needed to be the response, or how can I help. This is really simple.”
