“order never received or refunded!!
I ordered HP Laptop on the 5th of oct, choosen fast shipping to be deilvered on the 8th of october and shimpment has shown delivered by 8:29 am i checked it 10 mins later with my high security system in my building they have never recived it. we de decided to check the buildings camera and it was never delivered
Finally concluded it’s not delivered, called next day Best Buy for replacemnt, anc choose to pick it up from store and after i have reched the store they said the order was canceled and got text order cancelled, later asked for refund they said yes we do wait for a mail confimration and i never recieved the mail i have reached out to fedex and they said i should get a replacment or a refund and then suddenly both bestbuy and fedex said it’s delivered and shared the tracking number , I have requested Best Buy proof of delivery, but they dont have and after so many phone calls with both best buy and fedex
bestbuy store and cutsomer service said its all in the hand of fedex you should file a claim
and fedex said on a phone call that they have lost my package (i have it recorded) and driver can not recall
i filed a claim to fedex and it was not approved as the shipper who is bestbuy should be the one who file a claim not me
and i got an offcial letter from building manger who runs my condominium that the delivery was never recived and we have footage that proves our claim
Bestbuy and fedex both are saying they have delivered it!!
I am very sad, this laptop was paid by my brother who lives overseas for his college and now he doesnt have money to get a new laptop or even refund to buy a new one and now he is attending collage without a laptop and all his colleges have and this might make him fail this semster!!
also, i have pushed my flight twice thought i was getting a replacment to fly from Dallas to Egypt with the laptop and this costes more money and i have paid for the sake of waiting for the laptop!!!
now wheres my right! a refund or a replacment
why a young boy pays for a laptop and he never got it
you have no idea how many days he have worked to gather this mony!!!!
please help me what shall i do ??”
“Bought a new unit in store. Was shipped a refurbished unit and missing component.
Coeur d' Arlene will not make good on the deal shipping me the correct unit. They are happy to refund me, but Tony was adamant I need to pay for shipping UPS, myself.”
“Update 10/27: Well I guess third time is not a charm. Received a call from the installer on 10/26 at 5 pm and he asked if we had the microwave. I said no. He said he'd check on it and get back to me. Never called me again. 10/27 came and went and no call from anyone. Wow! What a terrible company Best Buy has turned into. And as far as the three representatives from Best Buy are concerned (Eduardo Bouchan, Justin Quan and William Venable), they never reached out again after my initial email. Instead, they made this my problem. No credit, no microwave and no install. I think three chances to get it right is more than adequate. Good solid customer service right there. I will never buy anything from Best Buy again.
Scheduled a Samsung over the range microwave install on 10/6. I ordered it on 9/30. 10/6 from 9-1 pm came and went. Called at Best Buy at 3:30 pm on 10/6 to find out what happened to be told to call the next day. Install company called me at 4:30 pm on 10/6 and we rescheduled for 10/11 between 9-1 pm again. 10/11 came and went again. Called Best Buy on 10/11 around 2:30 pm and after waiting on hold for 25 minutes while the CSR called the install company, the call disconnected and not returned. I called back once again and this really nice CSR said I will be contacted by a supervisor. She was actually more fed up than I was. Eduardo Bouchan called and apologized. He said they would give me a $50 credit and take care of rescheduling the install with a different company. After three days went by neither happened. I rescheduled the install myself through the app. I sent a detailed email to Eduardo Bouchan and copied Justin Quan and William Venable and as Eduardo instructed. I never received a response back and seemed like I was ghosted by all three. How about that award winning customer service? It’s just too bad. I’ve been using Best Buy since the 90s and never seen such awful customer service. We will see how the install goes on 10/27. Maybe third time is a charm.”
“Checked online for a TV at my local store computer said they had 4 in stock. Went there service person told me none were in stock, so who sold them in 15 minutes from me reading online to get to the store.
Sold me an "open box" unit for about the same price. I got it home NO CONTROLLER, put it back in the box took it back...I asked for the manager and he was a total ass. Very indifferent and couldn't care less about my satisfaction. I will NEVER go to Bestbuy again, this is the third time in 5 years I've had this kind of response from them. Off to walmart got the TV and it worked fine got the TV 4K Ultra for 60.00 less”
“If it were possible I'd give the Sandy store customer support / manager 0 stars, 1 is more than deserved. Stone cold with no people skills and no effort in remotely trying to be interested in the situation and where a loyal customer of over 15 years is coming from.
Customer support at Best Buy has not been much better. Promises of special support teams reaching out to you with no signs of any of such thing after several attempts in reaching back out to them. As if they try to avoid me as a customer so the next support person can deal with my issue with my rewards points. This is not acceptable, especially not to an Elite Rewards member.
Best Buy support team, I'll be happy to discuss and settle this review, but as of now a 1 star is overrated !!! Very disappointed in what used to be my favorite store in which I will not purchase anything unless there is some kind of effort from Best Buy.”
“Let me start by saying do not buy anything in bestbuy.com for shipping, pick up your orders... if they loose it they will not be liable to replace it!!!!
I am going to try to make this as short as possible as I am sure everyone is busy but I dont want this to happen to anyone else.
On September 22nd I ordered a MacBook Pro for one of my new employees. That day I left the office and around 6:30PM I received an email saying the item had been delivered. I was very surprised as our office closes at 5PM and usually there is nobody there at that time.
The following day I came in and asked everyone in the office for the box and as suspected nobody had received/signed for the delivery.
On Monday September 26 I calles Best buy and one of the reps opened up a claim which was later on that day declined for refund/replacement after their "investigation", I then called again and once again they opened another claim which again got denied.
I called again and they asked me to call ShipIt, the delivery vendor hired and contracted by best buy and try to place a claim with them, they immediately cut me off when I called saying it was Best Buys responsibility to handle my case.
I called Best Buy again and I had a representative help me and process a replacement for in store pick up, they told me the following day would be ready for pick up...so the following day I went in to the store to pick up and I was advised there was a hold on the order and therefore they coulndt release the computer to me and that I must contact customer service for the hold to be released.
I have been calling best buy for the past week 2-3 times per day to try to get the hold released spending so many hours on the phone, having representatives tell me it will be solved in 24-48 hours and today I received an email saying the order had been cancelled and after investigation no refund/replacement was approved.
I have been asking for the proof of signature of whom "supposedly" signed for the package and neither best buy or Ship it want to provide
I spoke to a very disrespectful representative today after receiving the cancellation email who told me I had to call ShipIt again to place a claim with them, I asked her to call shipit with me on the line and she said she was not authorized to speak to shipit (I did not purchase an item from ship it, I purchased from BEst buy and believe Best buy should be liable for my package)
I have always bought my company computers through best buy and not apple because I trusted best buy and this whole situation has put a lot of stress on me and has me very dissappointed”
“I will NEVER give best buy by business EVER AGAIN. Purchased a Whynter ARC-148MS for delivery through the rebate program LA Power and Water offered. It's a portable A/c. I got a big discount. They PRETENDED to deliver it but it never came. I was home. No one came to my door. or my mailbox. Then I was told a replacement would be delivered on Oct 13th. I WAITED all day- it never came. Then they told me it would come by Oct 17th (between Oct 14-17). Didn't come. Called for a supervisor and the lady kept telling me "I'll have someone call you back" I kept telling her I'll wait. Finally got FAYAS on the phone and his horrible service/supervising. I told him I'll pick it up... he said there are none to pick up. I point out "It says if I order online I can pick it up by Oct 25th at the closest store." Suddently now I can't pick it up. Basically- they gave me a bigger discount then they wanted and now they are trying not to give me my purcahse. Best Buy- You're not the only game in town- Do yourself a favor- check B&H and other online options. Cheaper, better service, faster delivery and no headache.”
“The sales associate at the Cape Girardeau Mo store, Lenny Blanco, was very knowledgeable in showing and explaining the different sound bars that will work with our Samsung TV. We have had such good service on all the items we have purchased within the last year, ie… TV, air conditioner, and now a new sound bar.”
“Best Buy, precisely the one at king Plaza is the worst place to buy your stuff. I bought a tv, and I put a warranty for 2 years. After a year my tv stopped working, I went to Best Buy nobody was on the counter for few minutes, finally when I got someone to address the issue they told to call Geeg Squid. I called them they made an appointment for next week for 1 pm to 5 pm. When the time came, I stopped all my activities to wait for the Geeg Squid, they didn't show up. When I called them they told me to wait for 24hrs to make another appointment. I called Best Buy to adress the issue again, when I spoke to someone they hanged up the phone on me. Please it's not a place to buy your stuff. The TV has been on the floor for 2 weeks, and I don't know when they are going.”
“I would give them a 0 but they don't offer that they delivered a washer10-12-22 that had a big dent in it so they took it back and a new date of the 10-15-22 was when they were going to resend a new washer out. No one called so I called them and they said they can't deliver until November. They should read there own website because it doesn't say wait 3 weeks for a washer is states 3 days. Will not go there again. When I called they keep hanging up on me.”
“My order was placed at 12:18pm on October 13, 2022. I went to the Best Buy at Fair Lakes in Fairfax Va. The purchase was made online as it reflected the iPad purchased was in stock.
I arrived around 6:45pm and to no avail my iPad wasn't selected to complete the purchase. I was informed there had been system issues all day which is understandable, one sales associate informed another she hadn't gotten to the order yet which was over six hours later!!
The sales associate that I initially spoke with said I could cancel the order and purchase the iPad in the store!!
The bottom line is Best Buy didn't have my iPad in stock..period!! I spoke with the manager on duty and he said the iPad that was ordered wasn't in stock. This is completely unacceptable as it conflicts what Best Buy has advertised. He said that a delivery truck will deliver merchandise on October 14th between 11-12n. My issue is please don't advertise merchandise that's not available for pick up the same day for the sake of making a sale.”
“This is my 1st review ever on any situation and never deal with this same repetitive situation ever either . .Best Buy got one of most Very unprofessional customer service and delivery personal.”
“I ordered all new kitchen appliances. Fridge came no problem. Range, microwave, and dishwasher and were delivered 2 weeks later. Though I paid for installation kits, install, and haul off for the old stuff, they just dropped the new appliances off and said we lied about having paid for this despite a receipt. 2 afternoons in a row now, trying to get things straightened out with them, and to reschedule the installation. It will likely be more than 2 weeks from now, but I am still waiting on them to reschedule. Call them worst buy. They are the worst. I will never do business with Best Buy again as long as I live. Everyone is going to hear this story. I only wish I could sue for lost wages and my time.”
“i purchased a refrigerator , washer and dryer. best buys insignia brand. my advice is pay a couple dollars more and get something that works. and as far as best buys service lol they sound good on the phone but there repair men never show up . and the one time out of 5 he did show up he told me he didnt have time to listen to the washer said they would send me a new one. they never did.ive been calling since the first week i got the washer now it doesnt drain the water out its 3 months old now. wish i would have spent 50 more”
“I will attach my purchase history which includes the purchase in question and 9 laptops for my company since 1/30/2020. AT ALMOST 72 YO, I CAN STATE UNEQUIVOCALLY THAT THIS IS INFINITLY WORSE THAN ANY CUSTOMER SERVISE I HAVE EVER RECEIVED. OVER A 3:23:41 HOUR PHONE CONVERSATION, I SPOKE WITH ELEVEN (11) REPRESENTATIVES WITH NO RESOLUTION. ALL HAD STONG ACENTS WITH SOME ALMOST IMPOSSIBLE TO UNDERSTAND. After 55 minutes, I spoke with representative number six, who was able to tell me why my TV scheduled delivery and order was cancelled. She tried to find a replacement but eventually passed me own to rep number 7. Representative number 10, started to feel some sympathy and stated that they were just passing me around to different representative and no one was going to put me through to anyone with authority. He transferred me one more time. The rep would put me on hold and talk to a supervisor. When I asked to speak to the person she was consulting with. She stated that they just went home. I was so tired, I finally gave up. Rep #11 called me today about 15 minutes later than promised. She finally agreed to have a person with knowledge of Best Buy practices to call me. I am still waiting.
• Online OrderNumberBBY01-806681393000
Sep 28, 2022
$161.99See details
LG - 86” Class UQ75 Series LED 4K UHD Smart webOS TVQty: 1
Delivery Address
RD MOULTRIE, GA 31768
Canceled
We canceled your order of this item on Sep 29, 2022 and will refund your payment now.”
“On 9/12/22 I purchased a pair of Google Pixel Bud Pros for $212.29 from BestBuy.com. Unfortunately the package was lost in the mail due to a mis-delivery. USPS has provided written documentation that they know they lost the package and even know where they misdelivered it to, but that they cannot recover it. BestBuy is refusing to replace the item or refund me. "It was delivered to someone, so its not our problem".”
“Brandon at Customer Service in Honolulu made my best day today. He deserves a 10 because he actually seemed happy and gave great service in the short return time it took. Making someone happy makes their whole day positive and I guarantee I will return with a smile. I will always choose to drive the distance from Kapolei instead of call an unknown representative and hope we get more people like Brandon. Thank you”
“I knew better than to go to Best Buy based on numerous past experiences. But…..the store is conveniently located and there does not seem to be an alternate place to go. This time I purchased a new TV and sound bar. I waited 45 to even be waited on. I purchased service to remove old TV from wall mounting and installation of sound bar. They appointment time was an 8 hour window, and no one called to narrow the time frame. The installer advised me that neither purchase was suitable. I need to return the sound bar, and the TV does not have appropriate electronics to use a sound bar. I went back to the store, but they could not process the return that day,,,,I need to return another day! I am out $800, and am absolutely no where with the new TV project. More than aggravating!”
