“I talked to a young man named Gabriel Lee. He was so helpful. He works at the Mayslanding, NJ store. great guy, very helpful. Please give that man a raise. He deserves it. Kim”
“They up my order without even an apology. This is a Worst Buy not Best Buy.
The customer service is very bad long holds then they won't even care and argue with you 😂😂
What a joke company.
I'm going back with Amazon great customer service and cheaper too and they actually do deliver your order”
“I ordered 4 kitchen appliances online on Sunday Dec 27, 2022 while chatting with a Customer "Care" agent. Before I gave my cc he scheduled delivery for all 4 items for Wed Nov 30. While on chat with him I entered my cc and got confirmation of the order by email but it said to go online to schedule delivery, and that Dec 31 was earliest date. Customer Care rep was still on chat with me so he escalated the chat. New chat person comes on and assures me all 4 appliance would be delivered Nov 30. But email from Best Buy showed only dishwasher was coming on Nov 30. So I got a supervisor (Patrice) on the line and she said she could get this worked out and all 4 appliances would come on Nov 30. After 3 days she still didn't get it fixed and my appliances did not arrive. On Wed Nov 30 she was supposed to call me back at 1:30 pm. She never called back. I've been on hold for over an hour being transferred from department to another. So I finally got someone and asked for order to be cancelled since promised delivery date did not happen. So I get a refund, but not for the full amount. The Best Buy charge on my cc statement is $3159.17, but I only got a refund of $2690.68. I was told this was due to gift cards my order earned and that I would have to go into store to return them (they were emailed to me when I placed the order but I never used them and never requested them). What a joke! Why should I have to go into a store in another city if I did all this online??? If I don't get a call back today with a refund for the full amount I will be contacting Better Business Bureau and placing a dispute on my cc with Best Buy. The many hours I wasted on this I can't get back, but hopefully this review will stop someone else from wasting their time and money.”
“As I’m reading others comments this is something do on a daily basis!!!!!
So here’s my story. Let my start by saying I’ll never order anything from these people ever!!! First I order my son pc for Christmas that was suppose be delivered today 11/30/22, I receive a email this morning stating it won’t be delivered until 12/14/22 but I had the option to pick up at store which was a lie!!! Call customer service they no help don’t let you speak to a manager or anything also Mr William if that’s his name hung up in my face without resolving my issue. I’ve also ask Mr Willam for his ID number he state that he’s not allowed to give me any information on his self which I don’t understand. Best Buy is the worst!!!!! Save your money don’t order anything from them!!!”
“Purchased a product online Sunday and was told that it would be available for pickup on Monday. Monday comes, and I get an e-mail stating that my product is out of stock, and will take a week to come in.
If you want to keep losing customers, then quit selling our products to others before we have the chance to pickup the product.”
“I don't think you care about any reviews, but I am doing it anyway.
I ordered a product 22nd, I got an email on the 23rd at 6.51 pm it is ready to pick it up in 3 days. Then I got an email on 25th that my order was cancelled because I didn't pick it up in 3 days.
On my order day, my product wasn't ready in the store; how can you count it as the 1st day? You are the WORST BUY.”
“I went into the Best Buy on Wendover in Greensboro NC, around 9:30a. this morning, the most amazing person greeted me. I went to look for a cable for my job. She stopped me, and said Good Morning, and asked could she help. I had a picture of what I needed, and she was so helpful, the next thing I knew someone was on the side of me with what the cable I needed. 😊 I believe her name was Natia, what a beautiful personality she had. If more people were in the world like her OMG. Thank you for making my day. Best Buy keep her, she’s amazing.”
“Ordered an iPad online for in-store puck-up. Went to the store but no one could find the item. Literally 6 employees walked up, listened to the problem, then either walked off or stood around taking with each other about non work related topics. Total unprofessionalism. The manager, Jordan, was among those standing around basically being useless. When I asked for a manager he introduced himself. I asked for someone above him and was told "there is no one above him" This is ridiculous. The owner of this store should be ashamed. There are other places to shop and vendors would be wise to stop doing business with best buy.”
“Purchased a computer from Best buy on Friday. After my credit card was run the salesman said they did not have it in stock and would need to ship from another store to my home, but I would receive it via FedEx the following day Saturday. It did not arrive so, Sunday I returned to the store and was told the computer was packaged and ready for shipment, but FedEx had already come on Friday so it didn't make the shipment pickup. I was also told FedEx does not pick up on Saturday or Sunday so it would be shipped Monday. On Monday checked the Best buy website which said my computer was shipped on Friday. FedEx package tracking said they have never received the package that a ticket had been created on Friday, but computer was never given to them. Talked to customer service at the store and national customer service they don't know where the computer is but refuse to refund my Money because a FedEx ticket had been generated. I had to send documentation to my credit card to dispute the charge. Still don't have a computer and BestBuy charged almost $1,500.00 to my credit card.”
“Worst Customer Service ...will be buying my items elsewhere...after ordering 2 iPads 2 weeks ago I get e-mails saying delayed delayed until it says canceled, customer service does nothing to get this rectified ..I have to wait for them to go back to the warehouse to get a refund and then re-order on my own which will prob take another 2 wks..blaming carrier and not taking responsibility for their products to get to the customer on time...save yourself the aggravation and do your holiday shopping elsewhere!!!”
“I have spent the past 3 1/2 hours with comcast-level customer support trying to find out why the oven that I ordered to be delivered & installed today isn't here & was rescheduled for 3 days from now without my consent (with a 12-hour delivery window). No one at best buy, not online support, not phone support, not supervisors, not 'field managers' has any clue how to help. A truly hellish morning this has been. Never again.
I literally hate Best Buy now.”
“I purchased a Roku streaming device. I did not realize that unlike Roku and other retailers who provide a 30 day return allowance, Best Buy only allows 14 days to return. I have had nothing but problems with the device. It often generates an error message requiring me to remove the stick and unplug the tv which is a hassle. I have tried plugging the stick into a few different HDMI slots and it keeps happening. Best Buy won’t take it back and Roku indicated that I need to deal with Best Buy. It’s only a $30 item but it’s frustrating and a matter of principle. I also noticed from comments that others have had this problem as well. Best Buy should be consistent with the manufacturer’s return policy, particularly in light of this being a known common issue. It’s been less than 30 days since purchasing it. In the future, I will do my business with competitors that offer 30 day returns. I have wasted a lot of time on such a small purchase.”
“11/1/2022 I took my GE microwave to Best Buy to get fixed. It was under warranty. I bought it at BEST BUY. They did not want to fix it and blew me off!”
“order never received or refunded!!
I ordered HP Laptop on the 5th of oct, choosen fast shipping to be deilvered on the 8th of october and shimpment has shown delivered by 8:29 am i checked it 10 mins later with my high security system in my building they have never recived it. we de decided to check the buildings camera and it was never delivered
Finally concluded it’s not delivered, called next day Best Buy for replacemnt, anc choose to pick it up from store and after i have reched the store they said the order was canceled and got text order cancelled, later asked for refund they said yes we do wait for a mail confimration and i never recieved the mail i have reached out to fedex and they said i should get a replacment or a refund and then suddenly both bestbuy and fedex said it’s delivered and shared the tracking number , I have requested Best Buy proof of delivery, but they dont have and after so many phone calls with both best buy and fedex
bestbuy store and cutsomer service said its all in the hand of fedex you should file a claim
and fedex said on a phone call that they have lost my package (i have it recorded) and driver can not recall
i filed a claim to fedex and it was not approved as the shipper who is bestbuy should be the one who file a claim not me
and i got an offcial letter from building manger who runs my condominium that the delivery was never recived and we have footage that proves our claim
Bestbuy and fedex both are saying they have delivered it!!
I am very sad, this laptop was paid by my brother who lives overseas for his college and now he doesnt have money to get a new laptop or even refund to buy a new one and now he is attending collage without a laptop and all his colleges have and this might make him fail this semster!!
also, i have pushed my flight twice thought i was getting a replacment to fly from Dallas to Egypt with the laptop and this costes more money and i have paid for the sake of waiting for the laptop!!!
now wheres my right! a refund or a replacment
why a young boy pays for a laptop and he never got it
you have no idea how many days he have worked to gather this mony!!!!
please help me what shall i do ??”
“Bought a new unit in store. Was shipped a refurbished unit and missing component.
Coeur d' Arlene will not make good on the deal shipping me the correct unit. They are happy to refund me, but Tony was adamant I need to pay for shipping UPS, myself.”
“Update 10/27: Well I guess third time is not a charm. Received a call from the installer on 10/26 at 5 pm and he asked if we had the microwave. I said no. He said he'd check on it and get back to me. Never called me again. 10/27 came and went and no call from anyone. Wow! What a terrible company Best Buy has turned into. And as far as the three representatives from Best Buy are concerned (Eduardo Bouchan, Justin Quan and William Venable), they never reached out again after my initial email. Instead, they made this my problem. No credit, no microwave and no install. I think three chances to get it right is more than adequate. Good solid customer service right there. I will never buy anything from Best Buy again.
Scheduled a Samsung over the range microwave install on 10/6. I ordered it on 9/30. 10/6 from 9-1 pm came and went. Called at Best Buy at 3:30 pm on 10/6 to find out what happened to be told to call the next day. Install company called me at 4:30 pm on 10/6 and we rescheduled for 10/11 between 9-1 pm again. 10/11 came and went again. Called Best Buy on 10/11 around 2:30 pm and after waiting on hold for 25 minutes while the CSR called the install company, the call disconnected and not returned. I called back once again and this really nice CSR said I will be contacted by a supervisor. She was actually more fed up than I was. Eduardo Bouchan called and apologized. He said they would give me a $50 credit and take care of rescheduling the install with a different company. After three days went by neither happened. I rescheduled the install myself through the app. I sent a detailed email to Eduardo Bouchan and copied Justin Quan and William Venable and as Eduardo instructed. I never received a response back and seemed like I was ghosted by all three. How about that award winning customer service? It’s just too bad. I’ve been using Best Buy since the 90s and never seen such awful customer service. We will see how the install goes on 10/27. Maybe third time is a charm.”
“Checked online for a TV at my local store computer said they had 4 in stock. Went there service person told me none were in stock, so who sold them in 15 minutes from me reading online to get to the store.
Sold me an "open box" unit for about the same price. I got it home NO CONTROLLER, put it back in the box took it back...I asked for the manager and he was a total ass. Very indifferent and couldn't care less about my satisfaction. I will NEVER go to Bestbuy again, this is the third time in 5 years I've had this kind of response from them. Off to walmart got the TV and it worked fine got the TV 4K Ultra for 60.00 less”
“If it were possible I'd give the Sandy store customer support / manager 0 stars, 1 is more than deserved. Stone cold with no people skills and no effort in remotely trying to be interested in the situation and where a loyal customer of over 15 years is coming from.
Customer support at Best Buy has not been much better. Promises of special support teams reaching out to you with no signs of any of such thing after several attempts in reaching back out to them. As if they try to avoid me as a customer so the next support person can deal with my issue with my rewards points. This is not acceptable, especially not to an Elite Rewards member.
Best Buy support team, I'll be happy to discuss and settle this review, but as of now a 1 star is overrated !!! Very disappointed in what used to be my favorite store in which I will not purchase anything unless there is some kind of effort from Best Buy.”
