“Went to Best Buy store 570 to return My Best Buy Membership and Office 365. The store said that I had to to do this over the phone. I called the number and spent over 3 hours to only get a partial refund, after being told I'd get a full refund. Would recommend to stay away from this store.”
“Without a doubt, the worst experience EVER!!!!!!!!!
1. On the initial day that our appliances were supposed to be delivered, the delivery driver could not find our house. He did not call and no one from Best Buy could find a way to contact them. I was out on hold 3 times, transferred and disconnected twice, and some complete incompetent named Trey, after all of this had happened, he decided he didn't like the tone of my voice and suddenly put me on hold rather than speak to me. We requested calls back from the manager which never occurred. My husband drove 4 hours round trip to take delivery and they never arrived.
2. Appliances arrived 3 day later. Refrigerator is broken. We are told a new one will arrive the following week.
3. Seven days later, replacement fridge arrives with huge ding in the side. We are offered a gift card - but at that point I wouldn't let m y worst neighbor buy from best buy, so we asked for a refund. We we offered a check. It was supposed to arrive today. It did not.
4. We called to see what was up with the check. We were informed that some supervisor has not approved it yet, SO IT HASN'T EVEN BEEN MAIILED.
We have been lied to, ignored, hung up on, and generally disrespected. Best Buy could be giving away things and I still would never do business with them again. They are truly everything that is wrong in retail today.”
“Where to begin? Best buy stole from me. Their employees are absolutely incompetent, they are rude, they are negligent, and it speaks to a greater problem of Best buy outsourcing their employees as well as Best buys egregiously poor policies.
To put it concisely, after hours of research on a laptop for school, I found a model recommended by a lot of YouTubers, and it happened to be on sale at Best buy
I initially had problems buying it through the website because of issues related to Best buy's attempts to cut corners so I had to speak to someone through chat to purchase the laptop.
This associate when placing my order got the address wrong.
It was minutes later that I spoke to someone else to tell them that the address was wrong and to change the address or refund my money, but Best buy refuse to do both
I'm a very poor student, I cannot afford to lose this money.
Best buy told me that they cannot cancel nor can they refund the order. I asked them why, they said because the system won't let them.
I asked them if they can take responsibility for their mistake and send me a new laptop and they disconnected from the chat
Aerith in particular is an incompetent supervisor who deserves to be fired.
Best buy made a mistake, but try to make it look like it was my fault or somehow I'm responsible when Best buy is 100% responsible, it's not fair, and it's made for a very very stressful week.
This may actually end up interfering with my schoolwork.
I need to replace an old broken laptop with a new one, and I need that new one to be able to handle the tasks I throw at it, which is why I had to save up for this $800 computer for the dedicated graphics card.
Best buy has told me that they will not refund me, they told me that they will not cancel the order that they messed up, they've told me that they will not send me a new laptop for making a mistake, this is theft, this is unjust, I hope Best buy goes down the same route as bed bath & beyond.
And one more thing, the the employees at Best buy, even the ones on the store floor, are mostly very rude, arrogance, and belong to a very strange circle jerk of hateful miserable people.”
“This is not good for Best Buy or for me! Today, I contacted Best Buy Geek Squad (online) to ask a question about my laptop's camera (e.g., It's not working). The Geek Squad started an examination on my laptop with my permission. The Agent (Vij) stated the problem that I was having is a two-phased problem, which will require updated drivers, costing $42.99. While waiting for Agent 2 to arrive, he began to take over my screen, no communication with me, he just began to look try different things. What I thought was strange is, he started looking at a You Tube video on how to download a particular driver. So, I thought nothing further of it. About 20-25 minutes had gone by and I began to notice that he was scanning files on my computer. It reminded me of Tom Cruise in Mission Impossible, when he was hanging from the ceiling as he plugged in a disk to download files from a computer. But what topped matters off, Agent 2, after running a scan that was going a 100 miles per minute, one could barely see the white horizontal lines moving rapidly on the computer screen. Then suddenly the Support-LogMeIn.exe. box went away without any warnings from Agent 2. What was he up to, I wondered? So, I'm thinking to myself, "he could have said something before leaving." What didn’t he prompt me to let me know the results? Well, perhaps, he had fixed the computer's camera, which is all that matter. So, I checked the computer's camera to find that it is still not working! Quickly, it dawned on me, I think that I was just robbed of my personal and financial data. I immediately contacted Best Buy to report just what I had experienced. In short, I am back at square one. But NO WORRIES! This is a job for the FBI, after I contact my financial institutions, along with filing the necessary reports with the locals. The bottom line, I am left with the same problem, plus out of $42.99! More importantly, who knows where my data is right about now! Shame on Best Buy and its Geek Squad.”
“Order something online and it was delivered to the wrong address, UPS send a picture with the wrong house so I have proof that it was not delivered to me. Best Buy refused to give me a replacement and UPS refused to talk to me about the package. Best Buy is still “investigating”, there is a picture of a different house, you can just look up my address on google and see that it it a diff house. It’s being a month and I still haven’t received my money back. Customer support is the worst, stay away from this company … never buying from here again.”
“Best Buts automated system sucks. It is impossible to get an actual person at the store you are calling. I don’t want their call center and get tired of hearing “ they aren’t taking calls” that’s bad business. Ditch your automated system. She is dumber than a bag of bricks”
“Lots of employees but no one helping customers just walking around visiting other employees, I’ll never go to Best Buy again, to many other places I can spend my money, I asked 2x for help, 30 minutes and no one, way to busy laughing and visiting other employees always easy to predict which companies are going to go bankrupt”
“I recently purchased an open-box laptop from Best Buy, and the entire experience has been nothing short of a nightmare. Two and a half months ago, I thought I was making a smart choice by opting for an open-box product in good condition, covered by Best Buy's supposed warranty policy.
From the very beginning, the laptop exhibited issues, with BIOS errors occurring repeatedly. Additionally, the touchpad had a mind of its own, often refusing to respond to clicks. As if that wasn't frustrating enough, the laptop ultimately stopped powering on altogether.
When I reached out to Best Buy for assistance, expecting them to honor their warranty policy, I was met with nothing but disappointment. Shockingly, I discovered that my laptop was not covered by the warranty as promised at the time of purchase. This laptop was used for 1.5 years before I bought it! Best Buy, true to their word, refused to replace the faulty laptop, offer a refund, or provide any form of free repair.
This lack of accountability and customer service is appalling. Not only did I receive a defective product, but I am now stuck with a non-functional laptop without any support from the retailer that assured me of its warranty coverage. It's unacceptable that Best Buy is not standing by their own policies and leaving customers like me in the lurch.
I am thoroughly dissatisfied with this purchasing experience and would caution others against trusting Best Buy's warranty promises when considering open-box products. The way this situation has been handled reflects poorly on Best Buy's commitment to customer satisfaction and adherence to their own policies.”
“I bought a Hisense television had it for six weeks stopped working we worked on it we call the 800 numbers we was not received well there I brought it back to the store they said we cannot exchange it here you don’t Honorwarranty you can go through the factory warranty here’s the numbers so I was pretty aggravated at that point come home try to work on it again call the 800 number they asked for pictures I sent it to them and they looked at the pictures and said to me you drop the TV the TV is cracked it was never dropped and never cracked I wouldn’t buy nothing at the Best Buy they don’t care about the customers and I hope people read these reviews and they go out. Of business soon because they took my money and gave me trash for it and even if I had bought the extra warranty they still wasn’t going to fix it geek squad didn’t give me a second to look at it why is over there I have no idea I was told no no my husband was ill just out of the hospital and we had to carry a 55 inch TV in the store and back out of the store please please don’t buy from the store they don’t care about their customers just about your money Jerry linzy”
“I ordered a washer dryer combo from them and was supposed to have it delivered 3 weeks later for installation. Then two days before my appointment they said they had trouble receiving it from the manufacturer, I was annoyed but it’s no big deal, then after waiting another month, they cancelled my appointment because “they had trouble receiving it from the manufacturer”. It happened again so I canceled my order and got it through Lg and they delivered it in a few days. Clearly bestbuy was waiting for more orders to get a discount to make more money. I was not very happy.”
“I scheduled a television to be delivered and was assured that it would arrive between 7am and 7pm that day. I was stuck waiting all day long which would be fine but there was no way to track or to confirm that the television was being delivered or when I could possibly expect the delivery. Going to the About This Order page told me that no additional data other than the time range for the delivery was available.
I contacted someone at the store (he had a heavy accent and was difficult to understand) who was trying to give canned responses and even nearly mistook a previously cancelled order for the one involving the delivery. He was only able to assure me that someone would be in contact via email prior to them arriving and that it would be there before 7pm.
I called the store again at 6:45pm since my wife was waiting patiently for me to join her at a restaurant for dinner and asked when the delivery would be there or if it was coming at all since I still had not even received an email or text message letting me know that it was on the way yet. The representative still advised that someone would contact me via email and that it would be delivered by 7pm. I asked if I could leave after 7pm without the item being delivered without penalty and they confirmed this.
The television was never delivered and I never received any notification at all concerning the delivery. I even made sure it was not in my spam folder. I contacted the store the next day and spoke to the same person who apologized and admitted fault but only had the option to reschedule for another delivery. Well my confidence was shot at this point so I asked to cancel the order altogether. I suggested that if they offered a free delivery option then I may be persuaded to keep the order but they said only that they could refund the whole order so I gave up and took the refund.
When I got the refund I found that it was not the full amount that I was expecting so I called again and spoke to someone else (Ron?) who said they needed to get me to their credit card department to help look at the charges and see why the full amount was not refunded. The man I spoke to there sounded a little frustrated with my inability to offer my account number (I had made the purchase as a guest online originally) and did not give me time to find my order number before just getting my information from my phone number and other verification information. He realized shortly after that I was calling not about a Best Buy credit card but a personal one. He then apologized that I had been misrouted and gave me a phone number to call.
The woman I spoke to (Peggy I believe?) was very good and help us figure out why the full amount had not been refunded. (I had also purchased a tv wall mount which I had kept so that part was understandably not refunded.)
Overall, I refuse to go back to best buy for anything ever again. What they call their "Geek Squad" delivery service was anything but technologically helpful. I don't know it it's the company's tech infrastructure at fault or if it's the CSRs not being able to manage it but it was a small nightmare.”
“Should be called “Worst Buy”. We bought a new computer, printer, & key board this morning. Paid an additional $200 for installation which we were told would be between 1 & 3 pm today. Sat home all afternoon. No one showed up. After 5 phone calls (could not connect to the store) & being on hold for 20 minutes - we were told there was no work order! Terrible customer service. Different info given by various people. No commitment for this service. CRIMINALS. Stay far away from this store.”
“I wish I could give negative stars. I purchased a printer for my business, but when I placed the order, the shipping address did not register and defaulted to my billing address, which is a PO Box. I immediately (less than one minute after placing the order) contacted customer support and told them about the problem. The customer service rep told me he entered the correct address on the order. He lied. I never received the printer, especially since my post office box is 3" x 4", was never notified by the post office where the printer was, so I did not ever receive it or take possession of it (easy to confirm since I never signed for the package, nor was it scanned in as picked up). Best Buy customer service told me that the printer was at the post office and they were requesting a return. They lied again. They are now telling me that I somehow have a Canon printer sitting in my 3" x 4" post office box and I have to pay for it. The told me they "checked" their warehouse and the printer was never returned. They are intending to rip me off for an item I never received, never took possession of, and was, in fact, impossible to be listed as delivered. They are refusing to even request a search for the package by the post office, insisting again, that somehow the printer was stuffed into my post office box and I received it. This has been going on since Christmas. They are not worthy of anyone's business.”
“I spent close to 10,000 in all my appliances from them and every time there is an issue they say its not covered when I purchased extended warranty .Customer Service is absolutely horrible .”
“We had purchased a nice LG 4K Smart TV on-line and a stand was to be included. Somehow our on-line purchase encountered glitches that delayed shipment to our home and ultimately got locked up in the system preventing customer service from helping us by phone or through on-line chat. We went into the store in Kohler Wisconsin (near our home) and met "KC" at the customer service desk. KC was extremely friendly, knowledgeable and helpful. KC stayed with us to resolve the issue through the process and was very resourceful in getting support when needed. Thank you, KC!”
“As a geek squad member we were happy to know that there was in home repair when our TV went out. Until our appointment was canceled 3 times! Went into our local store trying to get help but they wouldn't even talk to us about it...... only through the 1-800#. Getting our new TV from Costco at a better price with free add ons.”
“Worst slowest customer service. There is nobody in the store and then there's still no one to help me. This is happening to me 3 times in a row. There is something wrong with its company. They can never seem to get their customer service correct.”
“We had a lightning strike that killed our tv and Internet. Brett Massey came out, installed the new tv, assessed the internet problem - got us back online. He’s friendly, patient (we’re old) and very knowledgeable. Kudos to Best Buy for a great employee!”
“All I did was ask about possible refund for order that was lost and delivered to the wrong location. The next thing best buy customer service "elida" did was ban me permeantly till the year 2050. Like how does make sense. Ref:2826693 >> Best Buy Corporate Support- Case 328100514”
“I recently purchased a Toshiba TV from Best Buy. They had to order it and I picked it up today. As i was unpackaging it, I saw that the screen was smashed. I took the TV back to them today but they refused to give me a refund or even order another one as they claimed that I broke it. I called several 800#'s but got no help from anybody. I have purchased several big dollar items from them but that made no difference to them. I will never step foot in another Best Buy store and I strongly recommend that you don't”
