“Went to my local Best Buy to get a new monitor. Wanted to have 2 at my home. Currently just have 1. They looked up the one I recently purchased and suggested the same one. Deal ! They said this one is not in the store - but it is at the Jacksonville Airport location - I can buy now and go pick up. Deal! I drive 20 miles to go pick it up and they tell me, "someone just purchased it". Um. No. I told them that the other store said they have 3. They said they have not done inventory in over a month and could not validate that. Um. No. So, I asked for a credit, and canceled the "protection" and went to Wal-mart and purchased the same thing. Sorry sucky service is such the norm, now. And, I saved money. No wonder Walmart works!”
“This is about a completely failed phone system. Three days in a row waiting over 10 minutes to get someone to pick up. I just want to schedule an appointment with the Best Buy in West Nyack, NY. Guess I have to waste the gas to drive there. Once, OK. Twice, not good. Three tries, you know they just don't care.”
“Their appliance installation is done by incompetent 3rd party installers.
I have had two HORRIBLE experiences, 5 years apart.
5 years ago - 3 tries to install a new washer. after 3rd failure, I had them take it back (it was day 15). Lowes - did it right, first time.
More recently, they dragged a new stove across my floor, causing damage.
AND had to do a RE-Install.
BB's response to the damage to my floor - gave me info to file a claim with the 3rd party installers insurance. Which was then denied. BB did not compensate me at all for my time, aggravation, or for the damage to my floor.
I will NEVER do business with BB again.”
“Wish I had reviewed this website before buying appliances from Best Buy. Buyers beware. Do not have them do the delivery or install. Something is terribly broken with their internal system for inventory, delivery and installation. This company will not survive so buyers need to be concerned about getting their money wrapped up in court. I cannot get delivery or installation as they continue to reschedule. Personally I believe they are "robbing peter to pay paul". Paid for all appliances but after 4 reschedules cannot get a straight answer from them on why I cannot get delivery of what I purchased. With multiple answers don't know who is telling the truth and who is not. Needless to say this is enough to last a lifetime. I'm just thankful for social media as hopefully I can help others as this is a horrible experience.”
“I have had the worst experience with Best Buy. Apparently they allow people to open a credit card online without showing any form of ID. I. Today’s world with all the security breaches this is downright reckless, in my opinion. They certainly dont protect people from identity theft and make it very easy for people to open accounts using others’ social security numbers only. This is what happened to me. It was never brought to my attention until a year after the account was open and sent to a collections agency. Apparently once reported they can take up to 90 days to mark it as fraud which is needed for the credit bureaus to remove it from your credit report/score. This severely damaged my credit which is otherwise very very good. I’m Closing on a house and must get it removed in order to qualify for a loan and Best Buy has done nothing to try to get the investigation closed. It’s been 45 days. I’ve provided all information I can and done an identity theft report yet still nothing. Now they are hosting me a lot of money by not working with me to get this fraudulent account removed from my name. Apparently it’s because they have so many cases of fraud and are inundated... seems like the appropriate thing to do would be to up their security and what they require for people to open these accounts instead of continuing to place consumers at risk .... so disappointed with Best Buy.”
“So I went to order this computer online. No where on the check out page does it say you can't put it in two debt/ credit cards. One would think that it would have an asterisk stating that. Well I decided to try it on one, well my bank declined the transaction. Which is fine they have fraud prevention. They do it to protect the consumer. My plan was To just go to the store, pay for it. Well the same store, same exact computer, in the same exact condition they raised the price 110$ in one day. Best buy claims to honor agreements price match, etc, nope I have the email, I have the reference number Order #
BBY01-805694688817. It's best buys Allen Park Michigan store. I'll save my self a big headache and just shop at there competition. I was willing to drive the hour and ten minutes to get it and pay the price they quoted me in the email. But the fact is after 1 day they changed the price 110 dollars for the same exact thing, same exact store and in the same exact condition. Everything's the same except the price. Well best buy, I'm not a regular shopper, but you had an opportunity to make me one, now you don't. Not that you care. Save your self trouble shop some where else. I am.”
“I bought iPhone XS, requested it to be sim free as I was taking it abroad. I was sold a Universal iPhone which is a locked phone. Tried to operate in UK it was locked. Best Buy fobbed me off with Apple warranty and told me to call Apple they should be able to help. Apple UK informed me not covered with Apple Warranty. Now stuck with a unoperational phone I paid $965. Best Buy refused any help or options. Extremely bad customer service no help at all. I called from UK 3 days in a row having to wait 30 - 40 min for my calls to be answered. Feel completely ripped off.”
“My phone & kids phones were broken, so I went online to research where I could get good deals. Came up on Best Buy. Entering the store(Best Buy Green Acres Mall) my daughter and I started looking, saw a couple females at the front, totally not welcoming response from them. We started feeling uncomfortable and weird and decided we were going to return to Jamaica ave to buy our phones. We decided to go look at laptops because my girls needed one. There we met “AL” beautiful personality, who asked how he could help. It was not his department but he took the time out to take us to “EDDIE” pleasant, patient, listen to our needs, work with our budget.We had so many ?s. He took his time to walk us step by step through the process. What we did not get he went over numerous times. Introduce us to better deals. That would save us money and gave us better service. AL & EDDIE you made our shopping experience one a customer will never forget and will always keep coming back to your store. My daughter and I thank you. We left the store with 3 iPhones, better phone service and a smile on our face of satisfaction. Please if u want a great experience go see AL & EDDIE at Best Buy (Green Acres Mall).”
“Bought a washer less than two years ago. Bought extended warranty. The thing won’t spin. STILL UNDER WARRANTY. they have been out 5 times to fix it and they can’t. The last time I called to get a 6th service call and they won’t send anyone out. I was told someone would call me to resolve the problem. No one ever did. I’m going to load the damn thing up and dump it on their sidewalk. Then I’m going to demand my money back for the washer and the stupid geek squad warranty. They are a bunch of idiots! Don’t buy anything from Best Buy! And certainly don’t buy the geek squad extended warranty. I’m guessing a few years from now Best Buy will wonder why they are out of business.”
“Purchased a Sony Bravia TV, has consistently kicked off internet, we purchased the long term warranty.... and have been getting the run around for a couple of weeks as they sent incompetent service people who show up for appointments without the part that is needed. Do not purchase this brand of TV.”
“I had purchased a HP computer monitor at Best Buy Harlem Irving store. When I picked up the monitor to install the screen cracked. Best Buy Harlem Irving store manager Muhammad Mavrik refused exchange. You would think with the completion they have, Best Buy would be more customer focused. I mean it was only a $100 monitor that I didn’t get to use. So I guess I’ll go to Best Buy, look at what they have, then buy from Amazon. I will never buy from Best Buy again. All for a stupid $100 monitor they wouldn’t exchange. More for principle than the money. It’s obvious they didn’t care. I guess that’s why Amazon is so successful.”
“Best Buy has become such a disappointment and it's truly sad. In a world that is becoming less in store shopping and more online you would think the customer service in stores would go up. For best buy that is NOT the case. I've had two incidents in the last 2 years with them that has done me in with every spending another dime with this company. I purchased a brand new samsung washer and dryer set with additional geek squad protection. Let me just mention the protection plan was close to $600 per item. We didn't mind paying it for such a large purchase. But to my surprise I finally had to use the protection plan for my washing machine and they have FAILED miserably at providing us help. We have been without a washer for 3 weeks. With geek squad auppose to come out coming three times but one time they no showed, and came the two other times. The first time they were due to come out the next day when I recieve a phone call to check if I recieved the parts. Mind you, I ask the gentleman "what parts? How can you order parts for it when no one has come to look at it?" He came the next day for all of 5 minutes just to say I'm ordering parts, but you guys can still use your washer. Which was NOT true as it ruined a whole load of clothes because it never fully washed nor did it spin. There was still a bunch of water in it. Then he comes back after the parts were ordered and he comes in looked at the washer again just to say I need different parts I'll have then sent overnight. Well needless to say two days passed and still no parts. So I call corporate and they inform me that the part wont be in for another 5 days and they will come out the next day. The offered no kind of compensation or solution. What makes me truly upset is that after telling corporate how upset I am at the poor quality of customer service and plan to write a review about my negative experience so other people don't make the same mistakes as I did. I also informed him I would no longer be a member or make any purchases with them he states I can provide you with a gift card of $25 to best buy. Like what in the world makes you think that I would want that after you guys have treated a loyal customer like this? Indeed not me sir. Please stear clear and purchase elsewhere!! I promise you will not regret it.”
“We had a wonderful experience buying our appliances at Best Buy. with the help of Cory Nantais.
Cory helped us pick the right appliances for our needs. He is genuine, empathetic and a very nice person to deal with. He was compassionate when we needed his help through the buying and through the delivery and really all the way. Because of Cory Nantais, Best Buy will always be our first pick to shop and we are recommending the store very highly to all our friends and family.
Thank you Cory for a great experience.”
“Got forced to pay 50$ more on headphones for a 2 year warranty even when I clearly told the employee I was not interested. Didn’t notice it was added to my total until it was too late.
Disappointed but unfortunately not surprised after a speech about how great the warranty is supposed to be.”
“Best Buy is the worse customer service that ever lived they lie to you to get your money and and when they get to your house don’t want to do the work they have a lazy customer service they have no idea what they doing they don’t even know about their product if you don’t want to lose money don’t get their service is the worse”
“Best Buy is the worst, deceitful company. They charge renewal fees like they're some kind of resort and also charge ridiculous interest rates. Their so called excellent customer service reps are rude, hang up, pretend they can't view who hung up. Liars! Buyer beware. They remind me of Walmart stating they pay their staff well.”
“Our refrigerator installation by Best Buy in Avon, Indiana, was a near disaster. After the old fridge was removed, the tech (a very likable guy) used a rubber band to seal off the end of the old water line. While the tech went outside to bring in the new fridge, the rubber band broke and water started shooting into the kitchen. We yelled for the tech who replaced the rubber band while we frantically mopped up the water on the laminate floor before the new fridge was carried in. That evening (Saturday, hours later at about 9:30), we noticed water pooling on the floor under the fridge, and we were appalled to see water dripping behind the fridge from the connection where the tech had joined the old water line to the line connected to the new fridge. (He said we didn’t need to buy a new water-line kit after all.) We immediately phoned Best Buy and were upset when the rep said they couldn’t send anyone to fix our leak until Tuesday – days later. There was no way we could allow that leak to ruin our laminate flooring, so we had to call a service man at about 9:45 on Saturday night. Thankfully, he was able to come out and fix it that night, but it was a jarring experience. We were extremely dissatisfied with the Best Buy installation and their lack of customer service when we desperately needed it.”
