Name: Betta Living
Rating: 3.30

“B60815 Constant response from Lesley is how sorry Betta Living are. If they are so sorry why don't they communicate and put things right? 9 months after having a bathroom badly fitted (v e r y l o n g) story, I'm still waiting for things to be put right and for work to the adjacent bedroom damaged by a leak and a hole cut in the wall. Lesley always says someone will be in touch - don't believe it! The case is now with the Furniture Ombudsman and still I have been let down with two supposed visits and its now 6 weeks since the leak damaged the bedroom. Don't you just love having a large hole in your bedroom wall! Back to the Furniture Ombudsman today.”

Helpful Report

Posted 9 years ago

The Installation team have emailed you to inform that they are working on allocating a remedial date around your holidays, I am sure that they will be contacting you in due course. Kind regards Lesley Customer Services

Posted 9 years ago

“poorly build with low and cheap quality. It's been more than 2/3 months my bedroom furniture installed and had problem since the day 1. It is still going on. IKEA is 1000 times better, worthy and long lasting. On top they have great customer service to look after their customer.”

Helpful Report

Posted 9 years ago

Please accept my apologies for your experience to date, however we have been working with you to resolve this with you. I have passed your comments onto your Installation Manager to work through and I am sure will be contacting you again soon. Kind regards Lesley Customer Services

Posted 9 years ago

“B70393 Kitchen started off well on the 15th February 2016, however still waiting for Granite Worktop. Therefore having no working sink or water in the kitchen for 7 weeks (and counting) is not fun, especially trying to cook and clean with 3 kid in the house. Wish I had never used this company....................... I foolishly used Betta Living because I thought it would have been easier and quicker installing the kitchen with them, however I could have done it myself quicker & less stressful. I'm still waiting for an offer of compensation for the inconvenience caused. However I think I'll probably die of old age before I get anything, including a finished kitchen !!!”

Helpful Report

Posted 9 years ago

Please accept my apologies for this situation clearly you shouldn't have been left like this, we are presently liaising with the Granite supplier in relation to your granite and should have more information to pass on shortly. Please accept my apologies for this and I am sure that we will get this resolved for you. Kind regards Lesley Customer Services

Posted 9 years ago

“DO NOT USE THIS COMPANY...The day my kitchen was due to be fitted no one arrived. When I rang I was told the fitted had gone to the wrong house...two days later two fitters arrived showing another fitter how to get on (I now know he hadn't worked for them before) was left to work on his own and fitted all my kitchen incorrectly. When it came to signing off the kitchen another fitter said he couldn't sign it off due to the poor workmanship. I needed new side boards, cooker sink and several cabinets replacing. I'm pleased it wasn't signed off and that is the only thing I can praise this company for. It would take me too long to explain the full story but in a nut shell, everyone I have spoken to when trying to rectify the many mistakes made by this company tell you what you think you want to hear. They plumbed my washer in and left the transportation screws in place. The electrician came and fitted the oven. He never checked it worked before he left. When we checked it didn't work so I had to get an electrician to come and look at it for me as I have no confidence in this company to put anything right. I was left a contact number for the installations manager (Steve Geddon) do not expect him to contact you. For all of the inconvenience I was given an insulting £175.00. (This did not even cover the time off I'd had to take from work due to their incompetence) and even this was arranged via the fitter...I've never come across such poor customer service. AND IM STILL WAITING FOR AN APOLOGY”

Helpful Report

Posted 9 years ago

Sorry to read this and this is disappointing to read, in the first instance please accept my apologies for the level of service you have received, clearly this has fallen short of the standards we strive to achieve and more importantly that you deserve. I have asked your Installation Manager to review your installation and I trust that you will be contact shortly. Again please accept my sincere apologies. Kind regards Lesley Customer Services

Posted 9 years ago

“Order number B72420 I have been reading your poor reviews while hanging on the . Please can someone come back to me urgently thanks as I'm paying the fitter daily and you are costing me a fortune”

Helpful Report

Posted 9 years ago

“We had our kitchen a year ago now, during which time we have had nothing but trouble with trying to get it sorted, so far two people have been out to look at it both of which have written reports on what needs to be done, we have had a few emails, but hundreds of un returned calls from betta living and roughly 24 un answered emails from the lady who I supposed to be dealing with it, Andrea Dennison, we were promised a cheque for £80.00 to cover the dinner services that smashed when the shelves fell out of the cupboards, I have 3 emails saying the cheque has been authorised and yet 2 months later nothing has arrived. I would be happy for anyone to come and look at my kitchen before you decide to use betta living. After sales team is absolutely disgusting and they do not care at all ,”

Helpful Report

Posted 9 years ago

Sorry to read of your experience and please accept my apologies for the lack of contact. On reading your review I note that you are awaiting monies for the replacement of your dinner service. I am able to resolve this with you and I raised the necessary paperwork to ensure the monies will be sent back to you this week. In relation to your concerns in relation to the kitchen installation, this is being looked into and someone will be in touch soon. Once again please accept my sincere apologies. Lesley Customer Services.

Posted 9 years ago

“Joshi B71607 The after sales service of this company has been appalling. It's been almost 7 weeks since a delivery was made but wasn't complete. After numerous phone calls and complaints via email, have had no reply and goods still not delivered. Spent £12,000 on a kitchen and this is the level of service you get. I would strongly advise anyone to find alternative companies because they can't get any worse than this. Sanjay Joshi”

Helpful Report

Posted 9 years ago

I am really sorry to read about this and that you are disappointed with your installation. I have raised this with your Installation Team, who are looking into your order to see what has happened. They would like to speak to you about this and your Installation Manager will be in touch soon. In the meanwhile please accept my sincere apologies. Regards Lesley Customer Services

Posted 9 years ago

“Five days ago we resorted to posting our comments on this site in an attempt to resolve what is happening with the fitted wardrobe we have ordered. We got this reply which can been seen below, "Sorry to read of your concerns, I will ask the relevant team looking after you order to contact you in relation to this with a view resolving this with you. Regards Lesley Customer Services" Once again we have heard nothing. They have failed to contact us, even to simply inform us that they were investigating the issue or to say sorry. This is basic common curtsey; I would expect this of a child. It is remarkable how incompetent this company is and I can not believe this is the what I have to do to get Betta Living to contact me. I now want my money back immediately and will be getting legal advice on Wednesday if nothing changes.”

Helpful Report

Posted 9 years ago

So sorry to read this and please accept my apologies, just to advise that the deposit has been returned directly to you on the 4th April and a notification text sent to the mobile number held on our system. Again please accept my sincere apologies. Regards Lesley Customer Services

Posted 9 years ago

“Poor service and sales person who came to sell the product promised the world but betta living failed to deliver most of it. Did not received proper invoice so could not add it to my business expenses list , as this was for office furniture. Betta living damaged my property while delivering the goods and also during the installation. there has been no discussion. Instead of work top they initially installed dress table top, lost my day in arguments and increased my blood pressure.”

Helpful Report

Posted 9 years ago

So sorry to read this, in the first instance please accept my apologies. I have raised this with your Installation Manager, who will look into your account to see what has happened. I am sure that they would like to speak to you about this and that they will be in contact soon. Again please accept my apologies. Regards Lesley Customer Services

Posted 9 years ago

“WORST COMPANY EVER! Stay clear of them at all cost. We had a DAVE STREET come and do our initial kitchen design on 07.03.16 and very eagerly take our deposit. On 13.03.16 we contacted SIMON LEVY and cancelled the order and asked for a refund of our deposit. We followed this with a confirmation email. A DANIELLE WOODWORTH contacted us on the 15.03.16 and confirmed the receipt of the email and informed us that she had forwarded our email to the REGIONAL SALES TEAM. NO REFUND or CONTACT from BETTALIVING... We've contacted them AGAIN on the 23.03.16 and again the same response. We made contact again after FAILED PROGRESS and again the same reply from DANIELLE WOODWORTH. All talk-no action all the way through...It is 02.04.16 and nearly a month later NO REFUND. Upon placing the order we were ASSURED that it will be 5 to 7 days for refund if we decided to cancel. TERRIBLE SERVICE, NO INTEGRITY, POOR COMMUNICATION, LACK OF COMMUNICATION BETWEEN TEAM MEMBERS CLEARLY. A GREEDY UNRELIABLE COMPANY.”

Helpful Report

Posted 9 years ago

Please accept my apologies and to advise we are in the process of getting the monies back to you, you should have this back with you no later than the end of the week. Again please accept my apologies for the delay and the need to resort to writing this review. Kind regards Lesley Customer Services

Posted 9 years ago

“Appalling service by Betta Living. I have submitted a formal complaint to them this morning and await to see how they rectify our situation, however reviews have helped me during our house renovation and so unfortunately I wish to warn others of their mismanagement, lack of communication and severe delayed and poor performance. My entire complaint is actually too long to post onto this forum, however our discontent consists of the following: - Cancellations of and late arrival at scheduled appointments, demonstrating inflexibility and no respect for a client's time. - Elements of our wardrobes are currently MISSING. Mirror for a dressing table, shoe racks, etc. This was all originally discussed and AGREED to. - No assistance or updates throughout the process. - Multiple drawings done as no communication or erroneous communication between the consultant and surveyor. - Expect a client to clean up ALL the wood cuttings after the process. Disgraceful that such a company can permit such unprofessional behaviour to persist and shocked that no remedial assistance has been provided. Exhausted by the OVERKILL of the processes! HIGHLY DISAPPOINTED Betta Living.”

Helpful Report

Posted 9 years ago

So sorry to read this and that you are disappointed with your new bedroom furniture. I have raised this with your installation team, who are looking into your order to see what has happened. I am sure that they will be in touch with you soon to discuss this with you. In the meanwhile please accept my sincere apologies. Lesley Customer Services

Posted 9 years ago

“B60815 I have left several poor reviews on this site to no avail, not even worth bothering to review! 9 months after having a bathroom and cloakroom fitted I still have major problems ending in a major leak which damaged the adjacent bedroom walls and carpets. The fitter cut a hole in the bedroom wall as the pipes and pump were inaccessible from the bathroom and have left me with this damage despite twice assuring me a fitter would return on definite dates - nothing! The MD doesn't answer letters and is apparently 'not on the phone'! The case is now with the Furniture Ombudsman.”

Helpful Report

Posted 9 years ago

This is disappointing to read and please accept my sincere apologies, as far as I am aware the Installation Team are working with you to resolve your concerns and that an appointment has been fixed for Monday to do this. Kind regards Lesley Customer Services

Posted 9 years ago

“Beware if you use this company I'm still waiting for them to rectify my kitchen that they installed! Several emails to the customer service dept & still no response from the installations manager as promised!!!! Seems they talk the talk but once they have your money & signed contract that appears to be the end!”

Helpful Report

Posted 9 years ago

So sorry to read this and I will ensure that your Installation Manger contacts you to discuss further with you. In the meanwhile please accept my apologies for the lack of contact. Regards Lesley Customer Services

Posted 9 years ago

“I was contacted by Beta Living within minutes of having requested one of their brochures on-line. They asked whether they could send one of their representatives that day 15th March. I agreed two hours later they cancelled and we agreed an alternative date on 29th March at 2.00 pm. When they failed to turn up by 4.00 pm I telephoned to enquire where the rep. had got to. Was told that someone would telephone me from their local office to explain by 5.00 pm as I was due to go out. No one had the courtesy to make that call compounding their earlier failure to turn up. How they manage to stay in business I cannot understand.”

Helpful Report

Posted 9 years ago

Sorry to read of your concerns and thank you for bring them to our attention. Please accept my apologies for this, unfortunately from the information supplied I am unable to locate your appointment, if you would be so kind as to reply with you full post code this would assist and I can then ask the correct team to respond. Thanking you in advance. Regards Lesley Customer Services

Posted 9 years ago

“On the 27 Nov 15 my wife and I arranged a design visit for a fitted wardrobe in our bedroom. After an unavoidable delay we had the visit and agreed on a design. Betta Living took our deposit and arranged for the surveyor to come and visit a few weeks later. On arrival the surveyor informed us that the plans were rubbish and would not fit the room, couldn't support there own weight let alone clothes and that even if he could build it then you wouldn't be able to open the doors. So back to the drawing board we went. It then took until the 20 Feb 16 to get a second design visit after several reminders from us, where the designer and surveyor argued repeatedly about the base design. Ultimately we were forced down a simpler format as the carcasses that make the wardrobes are set sizes and Betta living don't do 100% bespoke fits (despite the original design we had agreed on being that). This was disappointing but acceptable. Due to the delays already incurred we were promised a quick turn around and would have the new designs by 27/28 Feb. On the 17 Mar after 8 phone calls and several emails to the customer services and the team that rearranged the 2nd design visit we had still not heard anything. So a final attempt was made to contact them. The company haven't even bothered to send an automated holding email saying they are dealing with it. My wife did receive a phone call from the original designer, as an after thought on 22 Mar, asking if we had seen the plans because he was expecting to have to re-cost them. It was only when my wife said we hadn't heard anything from the company in nearly a month did he say that the surveyor had quit the week after our visit. It would seem that Betta living through accident have only just noticed that any accounts this man may have been working on might need completing. To date Betta Living have taken our money and messed us about repeatedly. It would seem that they have little to no interest honouring the contract that was made between us or even having the basic common curtsey to acknowledge our emails or calls. I would not advise anyone to use this company, sadly they have my money and I am now stuck with them until I can get it back.”

Helpful Report

Posted 9 years ago

Sorry to read of your concerns, I will ask the relevant team looking after you order to contact you in relation to this with a view resolving this with you. Regards Lesley Customer Services

Posted 9 years ago

“This must be the worst company we signed up in January the survayer came out over a month ago I was told 10/14 days time would hear I have rung customer service it's never there problem and someone would ring me back they never do I have sent emails never get answered all this firm have done is run off with my deposit on paper they where the best trust me there not there the worst DO NOT GO with this company If they do read this my order number is b72623”

Helpful Report

Posted 9 years ago

Good morning, please accept my apologies. I will ask the relevant team to look into your order and get back to you. Kind regards Lesley Customer Services

Posted 9 years ago

“Q: How long do I have wait before Andrea Dennison phones me back to let me know what's going on? A: Apparently over a week, and I still haven't received a call. Getting really really pissed off now. Kitchen started 15th Feb, and still no worktops or even a working kitchen sink (not fun as a family of 5). I want answers, NOT excuses, PLUS some forms of compensation for the inconvenience. Phone me today (24th March 2016) on 0127 483851 or 07970 739448 with some good news.”

Helpful Report

Posted 9 years ago

Good afternoon Really sorry about this we are trying to ascertain the delivery date from the Granite company to get a resolution for you. Regards Lesley Customer Services

Posted 9 years ago

“Todd Avoid better living kitchens at all costs. In January we purchased a better living kitchen from their show room in our local Next Department store. After installation we found some flaws with the design and major defects with the installation,of which the worst being water leaks from behind the sink unit, after numerous phone calls to their head office in Oldham and promises from them that somebody would get back to us asap, a day and half later a fitter called and said he would be with us to fix the leaks in three days time. With the water off, to prevent any more damage to the flooded new sink unit cupboard and the kitchen floor we had to call and pay a local plumber to fix it. After two months and more then 40 phone calls and promises from the installation management team we are still waiting for all defects to be rectified, being required to pay the full amount of nearly £12,000. two weeks before delivery or installation we now find ourselves with no power of redress. Norman Todd”

Helpful Report

Posted 9 years ago

sorry to read this and for the trouble that you are experiencing. I have raised this with the Installation team, who are looking into your order to see what happened, they would really like to speak to you about this and your Installation Manager will be in touch soon. Please accept my sincere apologies. Regards Lesley Customer Services

Posted 9 years ago

“After service is very poor. Been waiting 2 months for kitchen to be finished off with an rcd needed. Just had bathroom done and shower is faulty. Called them back once and it is still faulty. Customer service not over interested. Think hard before using these people. If you have a problem after fit they don't want to know.”

Helpful Report

Posted 9 years ago

Good afternoon, I am sorry to read about this, I have now raised this with the Installation teams who will look into your orders to see what has happened, They would really like to speak to you about this and someone will be in touch soon. Please accept my sincere apologies. Regards Lesley Customer Services

Posted 9 years ago

“I had my kitchen supplied and fitted by Betta Living and now I regret the decision. The sales part was amazing, promising so much, quality, etc. etc. But installation was very poor, fittings not done to a good standard of quality (let alone high standard). No after sales support or even a check of how the kitchen was fitted by Betta Living. One month after fitting, the integrated machine machine came out of its hinges and the door would not shut. We call Betta Living and got a mouthful from the customer service guy that what do you expect, its wear and tear and not covered by the guarantee. I am so disappointed with my choice in Betta Living, they did not live up to their promises or delivery quality. I would not recommend Betta Living to anyone, and I deeply now regret going to them.”

Helpful Report

Posted 9 years ago

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