Betta Living Reviews

Name: Betta Living
Rating: 3.30

3.3 Rating 882 Reviews

56 %

of reviewers recommend Betta Living

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3.3

Based on 882 reviews

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0161 622 9460

Email:

Customerservices@bettaliving.co.uk

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Betta Living 5 star review on 12th October 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a new kitchen fitted end of March 16 and I can say from the very start of design and survey then fitting buy Jon it was the best service I have ever had and our kitchen is magic , nothing was too much trouble for Jon, he is very experienced in whatever he does. Can't say enough about our kitchen it's wonderful. Thankyou to all the team at Betta living especially Jon x”

Helpful Report

Posted 8 years ago

Thrilled to read that you are pleased with your new kitchen and that the finish product is just what you wanted "magic" and what great feedback for your fitter. Thank you for choosing Betta Living. Regards Lesley Customer Services

Posted 8 years ago

“Beware if you use this company I'm still waiting for them to rectify my kitchen that they installed! Several emails to the customer service dept & still no response from the installations manager as promised!!!! Seems they talk the talk but once they have your money & signed contract that appears to be the end!”

Helpful Report

Posted 8 years ago

So sorry to read this and I will ensure that your Installation Manger contacts you to discuss further with you. In the meanwhile please accept my apologies for the lack of contact. Regards Lesley Customer Services

Posted 8 years ago

“I was contacted by Beta Living within minutes of having requested one of their brochures on-line. They asked whether they could send one of their representatives that day 15th March. I agreed two hours later they cancelled and we agreed an alternative date on 29th March at 2.00 pm. When they failed to turn up by 4.00 pm I telephoned to enquire where the rep. had got to. Was told that someone would telephone me from their local office to explain by 5.00 pm as I was due to go out. No one had the courtesy to make that call compounding their earlier failure to turn up. How they manage to stay in business I cannot understand.”

Helpful Report

Posted 8 years ago

Sorry to read of your concerns and thank you for bring them to our attention. Please accept my apologies for this, unfortunately from the information supplied I am unable to locate your appointment, if you would be so kind as to reply with you full post code this would assist and I can then ask the correct team to respond. Thanking you in advance. Regards Lesley Customer Services

Posted 8 years ago

“On the 27 Nov 15 my wife and I arranged a design visit for a fitted wardrobe in our bedroom. After an unavoidable delay we had the visit and agreed on a design. Betta Living took our deposit and arranged for the surveyor to come and visit a few weeks later. On arrival the surveyor informed us that the plans were rubbish and would not fit the room, couldn't support there own weight let alone clothes and that even if he could build it then you wouldn't be able to open the doors. So back to the drawing board we went. It then took until the 20 Feb 16 to get a second design visit after several reminders from us, where the designer and surveyor argued repeatedly about the base design. Ultimately we were forced down a simpler format as the carcasses that make the wardrobes are set sizes and Betta living don't do 100% bespoke fits (despite the original design we had agreed on being that). This was disappointing but acceptable. Due to the delays already incurred we were promised a quick turn around and would have the new designs by 27/28 Feb. On the 17 Mar after 8 phone calls and several emails to the customer services and the team that rearranged the 2nd design visit we had still not heard anything. So a final attempt was made to contact them. The company haven't even bothered to send an automated holding email saying they are dealing with it. My wife did receive a phone call from the original designer, as an after thought on 22 Mar, asking if we had seen the plans because he was expecting to have to re-cost them. It was only when my wife said we hadn't heard anything from the company in nearly a month did he say that the surveyor had quit the week after our visit. It would seem that Betta living through accident have only just noticed that any accounts this man may have been working on might need completing. To date Betta Living have taken our money and messed us about repeatedly. It would seem that they have little to no interest honouring the contract that was made between us or even having the basic common curtsey to acknowledge our emails or calls. I would not advise anyone to use this company, sadly they have my money and I am now stuck with them until I can get it back.”

Helpful Report

Posted 8 years ago

Sorry to read of your concerns, I will ask the relevant team looking after you order to contact you in relation to this with a view resolving this with you. Regards Lesley Customer Services

Posted 8 years ago

“This must be the worst company we signed up in January the survayer came out over a month ago I was told 10/14 days time would hear I have rung customer service it's never there problem and someone would ring me back they never do I have sent emails never get answered all this firm have done is run off with my deposit on paper they where the best trust me there not there the worst DO NOT GO with this company If they do read this my order number is b72623”

Helpful Report

Posted 8 years ago

Good morning, please accept my apologies. I will ask the relevant team to look into your order and get back to you. Kind regards Lesley Customer Services

Posted 8 years ago

“Q: How long do I have wait before Andrea Dennison phones me back to let me know what's going on? A: Apparently over a week, and I still haven't received a call. Getting really really pissed off now. Kitchen started 15th Feb, and still no worktops or even a working kitchen sink (not fun as a family of 5). I want answers, NOT excuses, PLUS some forms of compensation for the inconvenience. Phone me today (24th March 2016) on 0127 483851 or 07970 739448 with some good news.”

Helpful Report

Posted 8 years ago

Good afternoon Really sorry about this we are trying to ascertain the delivery date from the Granite company to get a resolution for you. Regards Lesley Customer Services

Posted 8 years ago

“Todd Avoid better living kitchens at all costs. In January we purchased a better living kitchen from their show room in our local Next Department store. After installation we found some flaws with the design and major defects with the installation,of which the worst being water leaks from behind the sink unit, after numerous phone calls to their head office in Oldham and promises from them that somebody would get back to us asap, a day and half later a fitter called and said he would be with us to fix the leaks in three days time. With the water off, to prevent any more damage to the flooded new sink unit cupboard and the kitchen floor we had to call and pay a local plumber to fix it. After two months and more then 40 phone calls and promises from the installation management team we are still waiting for all defects to be rectified, being required to pay the full amount of nearly £12,000. two weeks before delivery or installation we now find ourselves with no power of redress. Norman Todd”

Helpful Report

Posted 8 years ago

sorry to read this and for the trouble that you are experiencing. I have raised this with the Installation team, who are looking into your order to see what happened, they would really like to speak to you about this and your Installation Manager will be in touch soon. Please accept my sincere apologies. Regards Lesley Customer Services

Posted 8 years ago

“After service is very poor. Been waiting 2 months for kitchen to be finished off with an rcd needed. Just had bathroom done and shower is faulty. Called them back once and it is still faulty. Customer service not over interested. Think hard before using these people. If you have a problem after fit they don't want to know.”

Helpful Report

Posted 8 years ago

Good afternoon, I am sorry to read about this, I have now raised this with the Installation teams who will look into your orders to see what has happened, They would really like to speak to you about this and someone will be in touch soon. Please accept my sincere apologies. Regards Lesley Customer Services

Posted 8 years ago

“Just had our third bedroom fitted by Mel of Betta Living. From start to finish cannot fault this Company, the salesman was great and didn't push us to have things we didn't want , Dave the designer was spot on and designed all 3 bedrooms. We had the same Fitter Mel for all three and if I could give 7 stars I would it is perfect and he left the room spotless. Well done Betta Living”

Helpful Report

Posted 8 years ago

Thrilled to read how pleased you are with your 3 bedrooms and for such great feedback for your fitter I shall pass on your kind comments onto him as I'm sure he will be delighted and was more than happy to help. Thank you for choosing Betta Living. Kind regards Lesley Customer Services

Posted 8 years ago

“I had my kitchen supplied and fitted by Betta Living and now I regret the decision. The sales part was amazing, promising so much, quality, etc. etc. But installation was very poor, fittings not done to a good standard of quality (let alone high standard). No after sales support or even a check of how the kitchen was fitted by Betta Living. One month after fitting, the integrated machine machine came out of its hinges and the door would not shut. We call Betta Living and got a mouthful from the customer service guy that what do you expect, its wear and tear and not covered by the guarantee. I am so disappointed with my choice in Betta Living, they did not live up to their promises or delivery quality. I would not recommend Betta Living to anyone, and I deeply now regret going to them.”

Helpful Report

Posted 8 years ago

“I would just like to say that I am so impressed with Paul and his team of kitchen fitters they made it seem easy to put up with the disruption many thanks and every thing was on time. Mrs Doreen Bass”

Helpful Report

Posted 8 years ago

“GOW, B72521 Ken and Tommy The most polite, informative, helpful, friendly, expert fitters ever. Would highly recommend them both- thank you????????”

Helpful Report

Posted 8 years ago

Well that is high praise for your fitter! I shall pass on your kind comments onto them as I'm sure that they will be delighted to read them and was more than happy to help. Thank you for choosing Betta Living. Regards Lesley Customer Services

Posted 8 years ago

“Had my Kitchen fitted in March 2014, 2 years on Gloss peeling off cupboards contacted betta living told me their was a manufacturer adhesive problem, they were happy to replace faulty doors and panels. 6 months on have doors and panels sitting in my kitchen and no fitter to do the job, I am being passed on from one person to another and feeling really stressed. If you want good customer service and efficiency then do not buy your kitchen from this company!!”

Helpful Report

Posted 8 years ago

Sorry to read, we are progressing with your warranty concerns I will ask that your Installation Manager give you a call to update you with progress. Kind regards Lesley Customer Services

Posted 8 years ago

“B60815 I would award no stars if possible. I had a cloakroom and bathroom installed last July. Still outstanding snagging problems and, following a major leak which damaged the adjacent bedroom, I'm left with a hole in the wall (the bath pump is installed in the wrong place and this was the only way to access it), a damaged carpet, damaged walls and skirting boards and the constant promise of a return fitter to repair. Offer is an inspection hatch in my bedroom wall! The last promise was today (21st) and so far at 10.15 no show. No responses from MD, apparently you can't telephone him as he doesn't work at the office! I've left many reviews, all with the promise to rectify and nothing happens. Currently forwarded the case to the Furniture Ombudsman.”

Helpful Report

Posted 8 years ago

So sorry to read of your concerns, I am sure that this will be resolved with your Installation Team and thank you for your patience to date. I will ask your Installation Manager to update you today as to progress. Kind regards Lesley Customer Services

Posted 8 years ago

“I recently had my bedroom fitted with wardrobes by Betta Living and was extremely pleased with the results. Everyone who came, from the person who measured the bedroom for a free quote, through to the surveyor and finally the fitter was excellent. The product was well constructed, the finish could not be faulted. Everyone was very helpful friendly and efficient. I would recommend Betta Living to anyone.”

Helpful Report

Posted 8 years ago

Great comments, so please that everything went well and you are extremely pleased with the results. I will ensure that all involved with your bedroom are passed a copy of your review. Kind regards Lesley Customer Services

Posted 8 years ago

“Fitter turned up two days late to start fitting in a one bed room flat with new kitchen & all appliances in the same room. Fitter was untidy but as a lone worker what do you expect. Still waiting for all the snags & poor workman ship to be rectified. Not a good experience & will not be recommending to anyone. Poor response to Fitter No showing for two days.”

Helpful Report

Posted 8 years ago

Sorry to read of your experience, I have raised this with your Installation Manger (IM) and asked that he work through your concerns with you. I am sure that your IM would like to speak with you about this and will be contacting you soon. Please accept my sincere apologies. Regards Lesley Customer Services

Posted 8 years ago

“I chose the buy now pay later scheme. I found it inconvenient that I had monies sent to me to pay the surveyor and fitter separately. I understand that these are all third parties, but it would make world of a difference if you atleast acted as a single company by paying your suppliers directly. I do believe your product is excellent. The time taken by the sales person to sell me the product was great. I felt special and there was no rush to close the deal. Well done there. Great finish - and the fitting was done well within timeframe.”

Helpful Report

Posted 8 years ago

I am so pleased that the process went smoothly for you and that your state that your new bedroom has a great finish. Thank you for the useful feedback and I hope you enjoy your new furniture. Regards Lesley Customer Services

Posted 8 years ago

“From the very start to this point, 1 week after I have had my kitchen fitted there has been horrific service and absolutely no attention to detail. Like most customers I trawled the internet for reviews to try and find some assurance that the service would be at least good and how I wish I would have read more! Do NOT use this company, they send an inexperienced sales person to you who promises you the world, takes all of your requirements down incorrectly, a surveyor, who again pays no real attention to any of your actual requirements, a kitchen fitter who shouted and swore at me in front of my two young children because the end figure that was given to me by Betta Living was wrong and now, as I wait for corrections to be made no pro active phone calls are made to me, instead I have been sat on hold for 15 minutes trying to find out what is going on and have given up! I feel absolutely exhausted from his whole experience, and as a single, full time working mum, a person who stressed the importance of having a kitchen company help me to do this project I could not have been more let down. Overall a horrific experience”

Helpful Report

Posted 8 years ago

So sorry to read about this, I have now raised this with your Installation Manager, who is looking into your order to see what has happened. Your Installation Manager would really like to speak to you about this and I am sure that a call will be placed to you soon. Please accept my sincere apologies. Regards Lesley Customer Services

Posted 8 years ago

“Very pleased with both the product and service by Betta Living. Had some bedroom furniture fitted and everyone we saw along the way were very professional but friendly. The fitter, Kevin, was extremely hard working.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review, good to read that you are pleased with both the product and service. I will ensure that your kind words are passed onto all involved , especially your fitter, I am sure he will be pleased. Thanks again Lesley Customer Services

Posted 8 years ago

“I was not very pleased with the designer 'attitude. He told me I do not need all this space for wardrobes . He talked out having wardrobes along the whole wall. The end product looks good but has left with little space to hang out my clothes. How I feel now is like I've got two little wardrobes where I'm trying to fit my clothes. I'm very unhappy because the designer Andy did do his job and I'm left with the same dilemma that I initially had.. I was not happy with that”

Helpful Report

Posted 8 years ago

So sorry to read your feedback and that we have not resolved your initial dilemma. I will ensure that this is passed back to the appropriate team. Great to read that the end product look good though. Regards Lesley Customer Services

Posted 8 years ago

Betta Living is rated 3.3 based on 882 reviews