“Everything went wrong, starting from a breach of contract - was promised delivery on Tuesday 20th March- today is 21st, and still NO delivery. Company staff have NO idea of when goods will be delivered. Spent approx. 4 hours on phone only to listen to music! that too awful taste. When I spoke to anyone in dispatch they were insolent, rude and absolutely unknowledgeable. No communication between personnel, great management. Even e mailed the MD Colin however to no avail, no response meaning he does not care. With staff and service like I saw I wonder how the Company does business and is in existence, shocking. Asked several peosonnel for refund but they only offer a credit note; with a Company with attitude how can one shop again using the credit note. Will go public to expose this Company and try to stop them doing business. In short con artists for want of a better description.”
“Dreadful after sales service. Wrong items delivered. Extremely difficult to get through to the central phoneline. Showroom staff say they cannot contact Better Bathrooms on our behalf. Once we've paid there is no customer support from showroom. I have twice given up after 45 minutes on hold to central phoneline. That is not counting 4 other abortive calls . Emails were not replied to. Delivery dates are indicated on an automated phone line. No human contact. Delivery dates twice not met. No-one contacted us to explain why. Waited in for those 2 days. No result. No way of contacting a human being on central phoneline. Still awaiting delivery of correct size bath panel. Have had to accept a bath smaller than the one ordered because wrong size delivered. . Have had to re-book and cancel our excellent plumbers several times. I'll probably have to buy the missing bath panel myself just to get the bathroom finished. How this company ever got any awards is a mystery to me. The whole experience has been a nightmare.”
“Brill sales service....appalling quality of goods. Bath waste didnt fit..toilet cystern leaked....wall panel damaged. Couldnt wait for aftersales to sort it....we were without a bathroom for a month....we just bought british fittings and made things work.”
“Pathetic, i am strongley advicing every one dont buy any things from this store , bcz i am still crying ,last 1 month i am struggling to shortout my issue but till date i am still there . I agreed it is little cheep but if you have any quries about the goods then your doubble money will go in the bin . Its batter to buy somewere else. If little expensive but its pease of mind, . Even they dont bother to reply you back , myself i spoke to customer service several times but they dont have answer for anything only they say sorry , but sorry is not a solution , they mashup every thing from myside , i bought £700 stuffs one month ago , but till date i received only £200 stuff, still i am struggling £500 ,, What is the fact:::: when you go to buy something then no problem but if you have some problem regarding stuff what you bought from them , then they never come back to you straigh away, lots of hassle, struggle you have to face. Even if you put your bad review , Manager never answer your review, i am again and again recommended ,Dooooont buy anything from them”
“This company's customer service for aftersales is appauling due to the fact that their lines are so busy you can't get through to talk to anyone. You will be hold for hours and i mean hours and not get through to talk to anyone.
You can get through on the line to their sales no problem and I'm sure they are very helpful but this department can't help you with aftersales such as changing and cancelling orders or if items are faulty. Once this company has your money you will struggle to sort things out should you have a problem, especially if you ordered online.”
“Unfortunately, I can't give a lower rating. Absolutely abysmal service and delivery. Only half the order has arrived (and then all of that late). Transport not organised, failed deliveries, ignorant delivery people. Written to Colin Stevens, MD, Ben Barker, Peter Stevens and Lee Ellis - all Directors - all have failed to respond or even acknowledge. ABSOLUTE DISCRACEFUL AND ABHORRENT SERVICE - avoid avoid avoid. Still no delivery and still no promise - latest excuse - they couldn't ring as my phone didn't connect ! It's a work phone with me 24.7. Pathetic company.”
“The only disappointment I have is this review hasn't got zero stars, when we went into the Cardiff store they where extremely helpful but when we went into the store after receiving the bathroom they couldn't help us but happy to take our money initially mind you, when we received our bathroom they sent a bath without legs a mismatched vanity unit so we requested part of the suite that was a brilliant white compared to the rest that was a gone off white so they sent us 3 days later believe it or not a walnut colour this was just to be fair not to send the whole thing back, they have been no help and continue to mess up the order we sent things back and they reimbursed by credit note even though we should have had money back on the card.
ADVICE!!! DON'T BE FOOLED BY THE SHOWROOM CUSTOMER SERVICE IS SHOCKING”
“Came on here to leave a bad review didn't realise so many others would have done the same. Customer service is absolutely shocking. No reply to emails, in a queue of at least 11 or more when you try to contact them by phone and then don't offer a refund for bath panels that don't fit only a credit note and that's after deducting a £35 collection fee. The credit note would be of no use anyway as I would never ever use this company again!”
“Dear Better Bathrooms. So now it's more than a full month since you failed to delivery my goods twice, arranged a subsequent delivery date for March 2022 (yes - in 4 years time) and I ultimately cancelled the order and asked for a refund. Please let me know if there anything more I can do to help you be any less incompetent?
I can't comment on the quality of the goods as we never got that far.
Assuring you of my best attention at all times”
“Disgusting customer service we ordered a bathroom toilet sink towel rail and shower base on the Friday to be delivered the following Wednesday had to pay £50 for it to be delivered on that day received a text the day before to say it was being delivered didn’t receive it by the 6pm time they quoted called them to ask why to be told they hadn’t had the order drop down into their box??? Whatever that means to then be told oh no it’s out of stock but we can deliver it Friday??? Doesn’t make sense. There was no mention of delivery refund compensation never mind the plumber I had to pay for for 3 days while waiting for the goods to be delivered in fact I had to call on several casinos for them to eventually agree to refund £19.99 towards the delivery charge. Totally and utterly unacceptable. THIS COMPANY HAVE NO CUSTOMER COURTESY AND ARE NOT INTERESTED IN ANYTHING OTHER THAN TAKING MONEY FROM YOU!!!”
“So I bought a Sorento wall hung wc which clearly stated on their website as having a soft closing seat.
However it's a major lie as it comes with a normal seat.
They have mugged me off and I intend to let everyone know what a bunch of misleading lying people they are.
Trouble is I've tiled all around the wc so it's not as easy as removing it for a different wall hung unit and they won't send me a similar shaped soft close seat to replace this one.
Apparently it's a printing mistake so please beware of being fobbed off.
Give better bathrooms a wide swerve”
“Really wish we had read the reviews before purchasing from pathetic excuse of a company! BB is in serious need of customer service training as they absolutely do not provide a good standard. We purchased a shower and installed it only about 3 weeks ago, however the thermostat is not working properly. My husband has renovated our house from top to bottom by himself and is pretty switched on when it comes to DIY, he knows the fault lies with the thermostat. We reported this on 27th Feb. Customer Service (CS) takes 2-3 days to respond to emails. We explained in detail what was wrong but still had to reply to a lot of template questions. Angry isn't the word when on 5th march we received an email reply with only all our replies from previous email copied and not even a comment from them. We then demanded for them to phone us to resolve the issue on phone guess what, no phonecall. We then phoned today (8th mar) only to be rudely told, they will not send us a replacement. We will have to buy a new thermostat and send the old one in. They will then test it and if deemed faulty, we would get a full refund. Bulls...!!! I have never experienced such bad service and I work in CS myself, this is absolutely the worst and I cannot recommend this company. I do not trust that I will be reimburst after reading more negative reviews on here or if we do it will probably take weeks on end. Like it has been said on here, they will try everything in their power to NOT help you. I understand sending faulty item back but at least send me a replacement!! I should not have to pay upfront for this. We will be reporting you to Trading Standards and I will definitely never buy from you again. Very very upset and dissappointed by this non existing service. If I could give 0 Stars I would!! The product is under warranty so you should be doing everything in your power to rectify this problem. Wouldn't surprise me if they don't actually read their feedback!! Also need to add that they couldn't even find our order when we first contacted which already sent alarm bells ringing.”
“Do not get anything from this company. Bathroom fixtures have warped, fallen apart or disintegrated. No communication from them. Washed their hands of me - which is more than I can do with their useless components.”
““Beware”Never phone them rip off phone charges 30 mins I waited was charged £18.60 for the 0844 which is a number they make a profit out of ,then when I did get through they would only sell me a kit that contained 1 item I wanted which was a chrome plug that I wanted to pay for even though it was still under guarantee,no customer service at all,I will never buy from them again.as far as I’m concerned Its no stars from me a zero”
“Very poor, delivery was 2 weeks late, once delivered every item in the suit was of poor quality and not fit for purpose, the toilet and taps leaked from the pre fabricated corners, the returns process is painful. I would strongly advise going to some one else. read the reviews on MSE and it is enough to put you off for life, help desk takes over 30 mins to speak to any one and the email help is 5 days to respond, they will use every delaying tactic in the book and leave you with nothing but a bad taste and an empty pocket. Avoid at all costs.”
“Damaged, poor quality build and production on combined basin/toilet vanity unit, so sent back, received further items which once again were damaged, poor build and produced. They were not interested in listening to my request for compensation for several days off work, emails, calls, packing and unpacking and wasted time of over six weeks without bathroom. Thoroughly disappointed, can accept a mistake, but making the same mistake again and then not trying to provide gesture of good will for their errors is unreasonable and so I will never give them my business again.”
“I placed a 1500 order in ur Romford showroom in 12/17. The salesman produced an invoice with , we were told, all necessary f and f. I paid after querying a delivery charge on a 1500order. Within the same day I had an e mail with the order confirm but which had a different named shower tray. I called and was told it was the same as ordered but a newer version . I should have been wary. On delivery it was apparent that th shower tray drain was in the wrong place so we had to return it. Guess what a pick up charge. Given the urgency to fit this I had to buy one elsewhere. I expected a refund but like other people had an interminable wait. I was eventually repaid less a pick up charge for an item that multiple choice wastes were not pointed out in the first place. There were other problems ( product codes not matching the order, parts missing , long telephone waits...). For me it was just an appalling experience after being pleased with the initial visit it all went down hill. In retrospect don’t go unless you know exactly how a shower tray is fitted, what tap fittings you need , how many brackets etc etc . There is no way I would recommend this firm to anyone.”
