“Everything was fine with order and delivery i returned part of my order they sent me email saying my refund would take 14days tried phoning them it’s a nightmare the phone lines just say closed for the day been waiting for three weeks on my refund”
“Is anyone eles waiting on the LED mirror ordered it jan says in stock then got email saying would get it 7 feb been on the fone every week since an given different dates still waiting its now march an was told would defo get email on monday and it would be delivered weds no email as yet l did get my bathroom frm them and was happy with that hope someone will read this and get me my mirror its all lm waiting for to finish my bathroom 👍”
“Just contacted the bank I paid by debit card, emailed bank invoice n copy of administrator email about getting refund, bank said I got a big chance of getting my money back.”
“My order is very small as it is a faulty part, but I ordered on 19th December and was told 4 - 6 weeks, and the money was taken out of my account on that day. after 6 weeks I tried to contact them, the recorded message said that the item was still on route but when I tried to get through to customer service I was in queue place excess 30. I eventually contacted them via online message and got a reply saying it would come on 28th February. Ha ha ha should have said 29th Feb as obviously not going to come now. Very frustrated and disapointed. Was pleased with the company 5 years ago when we got out full bathroom from them.”
“Since Better Bathrooms have gone into liquidation,my daughter has lost half her order. Has anyone got any of the Nottingham matt white bathroom furniture they want to sell? (It's the shaker style). We need the 300 base unit, the sink that fits on top of the vanity unit (rectangular shaped) and the tall boy unit. Or does anyone know any other stockists that we can buy it from?”
“I, like many others, have found myself with no goods and them owing me £520. I paid for my order in January via credit card and have now spoken to them who advise me they will be able to pay me back due to non delivery of order. I also bought something else via my debit card which did arrive but was faulty and the credit card company told me to contact the bank as they should be able to help. Hope everyone gets sorted. It’s awful what this company did!miche”
“Went into the York store on Monday 26th of Feb orderd over £800 of goods was told I would receive an e-mail regarding delivery, this arrived on the Thursday and delivery arranged for Saturday, tried to contact them on Saturday no reply , went to store all locked up ,I cannot believe that they did not know that they were on the verge of going into administration,now awaiting for Frpadvisory to contact me, don't know where I stand , I have contacted my bank to see if they can help.”
“I have goods ordered to value of over £1600.00. only just added to my order last Monday. The staff in York have always been helpful and polite. I placed my original order in January but wasn't in a big rush as the builders couldn't start work until mid March. I was however reassured they were just waiting for one item and it could then be delivered at a time to suit me.
I am so annoyed now looking at reviews and other information which looks like they have been struggling for over 12 months. It's criminal that they are allowed to take money for goods they do not have or can't deliver. Cross, cross, cross!!!!!! So much for their customer charter, not worth the paper it's written on.”
“Should be a choice of no stars. Took £575 from me on the Wednesday afternoon with a delivery given of the Saturday. Although the website said the item was out of stock they said they had ones in the warehouse which the customers didn’t need TIL July so they would have stock in April to replace. They went into administration on the Friday. Total fraud. I am so angry with myself not to have done my usual research before committing. Even more upset at missing out on the steam cabinet than losing the money.”
“Only put 1 star as it wouldn't let me put minus stars!! Awful company full of rude staff who take your money for stock they don't have. When i suggested it was fraud the woman in Customer services disagreed. They lie about delivery dates, don't ring back and pass the buck.
Wish I had read reviews first.
Only good thing is going bust they can't con anyone else out of their money.”
“This company has gone bust. Just climbed through the gate at Romford showroom as we have £800 sunk into this outfit.
Confronted a smartly dressed woman who appeared to be HR and she said “I can’t talk to you as we’re about to talk to the staff” I persisted and eventually she whispered “yes, we’ve gone into administration, we will write to all customers as soon as possible” we’ve been onto the bank as we paid with visa...they said they can help as soon as it’s officially logged at companies house as bust.
Hope this helps.
Nick”
“I ordered £527 worth of goods with them around two weeks ago and I wish I had read these reviews beforehand. The website said that the goods were in stock and would be on 3-5 day delivery. This was a lie, when I phoned them and was in a queue for 1.5 hours, they then told me it would be another 3 weeks before delivery. This was yesterday.
Today it looks like they’re in administration. The phone lines are closed, stores are closed and it appears that I won’t be getting my goods nor a refund! Criminals and pure robbery. How do they get away with it?
They shouldn’t have taken my money until goods were released. Absolute b*****ds!!”
“** Beware** This company will take your order and your money but will not give you your goods or a refund. Ordered a shower cubicle a over month ago which was not delivered. After queuing for an hour to speak to them was told it would take 2 months. Cancelled the order immediately and have received repeated promises of a refund which has not appeared over 3 weeks later.”
“It seems that the company has gone into liquidation. Don't quote me on it, but the store in Birmingham bad its gate closed at 5pm and people were inside, even though their website says 8pm is the closing time.
Also their customer services telephone line seems closed and the store in Birmingham isn't picking up.
If you have paid on your credit/debit card, contact your banks ASAP with a view to a chargeback.
Recently, they've asked people to pay via PayPal. Anyone who knows PayPal will know your rights are less using PayPal than a bank, as they simply act as an agent.
If anyone has any other info, please do let the rest of us know.
Shambles of a company and I am very tempted to sue.”
“All the one star reviews are correct. Ordered toilet suite in Nov 2018, on delivery contents were checked and appeared OK. When plumber came to fit, one of the small plastic seat fittings was half-formed, making it impossible to fit the seat to the pan.
Pointless phoning, was number 30 in the queue. Went through the website, got an automated response from the "Zendesk" system saying that my case number was 'quoted below' - but there was no visible case number. 3 further mails later, and there is absolute silence from this company.”
“Worst company I have ever dealt with. Ending up cancelling my order completely. It should've been delivered in 2-3 weeks (couple of items were out of stock). After 3 weeks I called them (took about 40 mins to get through), I was told it would be another 5-7 days. After 7 days called them again and was told it could take another 2 weeks...What a joke of a company! So I cancelled my order there and then.”
“Have now bought 3 bathrooms from them.
Been to the Romford store. All but 1 delivery has been good experience do far.
The last delivery is absolutely terrible.”
“Damaged goods , nobody turned up twice to pick up the damaged goods after taking time off work !!! 40 mins on the phone waiting for somebody to answer Staff rude !! Waiting for a refund said they would send a cheque, wont bacs it or refund back into my bank ????? Absolute disgraceful company Taking peoples hard earned money They should not be allowed to be trading DO NOT USE THIS COMPANY !!!!!!!!”
“I’ve just read all of the one star reviews on here. I agree with all of them. DO NOT USE THIS COMPANY! It is showing all the signs of being fraudulent and obviously going bust.
I ordered anew toilet, sink and taps for our downstairs cloakroom in Jan 14th on the strength that their website said it was all in stock for immediate delivery. LIE.
No communication from them at all. Tried calling the service line it after very long waiting times, the calls are dropped. I telephoned again pretending I wanted to place an order so I could speak to someone. I’m told that the toilet is still not in stock.....should be in the warehouse on the 22nd Feb. Still no communication.
Went to the York store to be told that refunds cannot be done in store! What rubbish! I ask for the advisor to telephone on my behalf, but he would not do it.
I telephone the service line again this morning. I’m told I’m 19 in the queue. I wait half an hour. Gets to my turn and the call is dropped. I call again. Number 15 in the queue. This time my call is answered. Lovely lady doing her best. Tells me that she has cancelled the order, but is unable to process the refund back on to my card as the company is going through ‘transition’. RED LIGHT!
I’m told that the only way for a refund is if she raises a cheque! I’m told this cheque will be sent recorded delivery and will arrive within 21 days.
After reading everyone else’s reviews, I’m not confident at all that this will appear. Fortunately, I paid on credit card so hopefully I’m covered should this cheque not arrive. The company is obviously in dire straights with the owner taking peoples money without he intention of honouring the orders. Very worrying indeed.
I’ll give them the benefit of the doubt regarding my refund by cheque. If this doesn’t happen, I’ll be straight to trading standards.
DO NOT USE THIS COMPANY! You will probably lose your money.”
