“Totally useless service. I spoke to your staff yesterday reference my order which I paid to have l delivered yesterday to be told that they didn’t even have the items to dispatch and no one in dispatch was able to tell me when I would receive my delivery. Waited 30 mins to speak to customer service who arranged for call back from dispatch manager 24hrs later still waiting for any response of explaination of delivery date. Customer services again 30 min waiting time for call. No obvious email address to complain to and takes too long to get thru the obvious back log to people complaining about this company.”
“First whirlpool bath arrived with a big hole in the side and it took 3 months to get another. Luckily this was fine and the delivery crew were carefully unloading . Worth the wait but it took a long time”
“Have been trying since February to get a walnut bath panel for the bathroom and it's taken 6 weeks and 3 attempts to get the correct panel. Delivery drivers are fine, organisation could do a lot better”
“The service we received from better bathrooms was disgusting, the customer service is absolutely rubbish over 1 hour each time before the call is answered.
The delivery was due Monday we get a call to say the van had broken down, it was then rearranged for Wednesday the delivery never arrived when we called apparently there was one item missing, we rang customer services we then said they wouldn’t deliver till the following Tuesday.
1. No one had the decency to say the delivery wasn’t coming
2. Why wasn’t all the order there when apparently it was all there on Monday when the original delivery was meant to come
3. We had a bathroom fitter sitting there for 2 days without the items to fit
4. The customer service guy offered the delivery cost back, errrrr no it’s not about the money we need the goods
5. Not once did a manager ring us back to speak to us to offer a full explanation
I would never use better bathroom we requested a full refund and went to a more professional company.”
“Couldn’t fulfill our tile order, impossible to get through to Customer Services and, when I did, encountered rude member of staff. Quick enough to take your money, slow enough to refund it! Avoid at all costs, go elsewhere and save yourself the stress.”
“Shower enclosure dented (cost me £290) left returns enquiry on their website as required, no reply. Impossible to get through on the phone. Now having to live with a dented shower in my new very expensive bathroom. I not NOT recommend this cowboy company.”
“Worst customer service and very incompetent staff.
We ordered a shower door and Thermostatic shower tower panel online for home delivery. The items were delivered with some missing parts probably due to lack of due diligence. We immediately called customers service and we were advised the missing part will arrive within 48 hrs. We also received an email confirmation stating the item will arrive in 48 hrs. Unfortunately we weren't able to use our shower because of this. After two working days without any delivery received, we called the customer service several times until we eventually got through. We were then advised it will take another 48 hrs before the item is delivered. We escalated the issue and requested this should be prioritized for speedy delivered, the manager simply said there was nothing that could be done. My wife and I have now had to take 2days off work in anticipation of the delivery which could arrive anytime within 48 hrs. To make matters worse not even a single compensation has been offered.
This is certainly the worst company have dealt with will never use the service again.”
“We ordered & paid for a bathroom on 12/3/18 and we paid extra for 3-5 day delivery. After 12 days, countless telephone calls, still no bathroom, we rang again to ask where it was. To be told by the same guy who sold us the bathroom that the 3-5 day delivery is from item is in stock & it still isn't in stock (yet they had taken the express delivery charge immediately ). Due to the way the salesman spoke to us 7 extremely poor customer service, we decided to cancel the order. 5 days later & even more telephone calls we are still waiting for a refund. Very disappointed with the service from the sales staff & customer service team. Quick to take your money & promises at point of sae but slow to deliver!”
“It is the worst online shopping experience. I placed an order on 16th, March and booke the delivery on 22nd, March. Nobody contacted me and nothing happened till 22nd, March as the order was shown being processed. I waited till 24th, March my order still was shown being processed. I checked one item I ordered is out of stock. So I made a call to 0333 777 4777 to cancel it and held more than 1 hour ,nobody answered my call. Then I sent a email on 24th, March, no response so far. My order status is still being processed”
“Better Bathrooms is probably the worst company I have dealt with for online ordering and delivery. Placed an online order (over £700 of goods) paid for a delivery slot, didn't arrive, arrived a week later damaged then had to wait another week for a replacement meanwhile I must have spent more than one hours on hold several times trying to speak to a customer service advisor. No compensation no apology.
Honestly steer well clear, I had other bathroom orders out with other suppliers which arrived on time as stated with no issues. Never again.”
“I just have to start in saying dealing with this company Better bathrooms has been a truly a awful experience for our family.
We purchase a shower cabin from better bathrooms over the phone, our old one was falling a part so we saved up to buy the new one so we could have it for Easter as we have family staying and the old one leaks bad.
The sales assistant was friendly and told us that the shower would be delivered on Friday, that was great I booked the day off work and we booked our plummer to fit it on Saturday, which worked out well as it was the only time before Easter he could do it.
I then got a Tex on Thursday morning telling me the shower will be deviled on MONDAY. so I called up customer service to find out what was going on, this is where is all stated to go wrong.
First I had wait on hold for 55 mins to get through to customer service.
I told by the lady on the phone that there was nothing she could do and that it had been booked in wrong and should have been on a guaranteed delivery and that it had been booked in on with in 10 days delivery, When I pointed out that was not our fault she us just told us story nothing I can do in a aggressive and rude tone.
I ask to speak to a shop manager, (no manager there) so one will call me today around 5pm, I asked for there name she could not give me an answer. (seems strange that she does not know the names of the managers)
Then She blamed the sales assistant in they Edinburgh office and told me to call him.
I did he was not help at all and his tone just got more annoyed with me with me through the call and told me to call customer service again. I ask to speed to a manager, guess what no one there.
This is all so upsetting as now because with given the plummer less than 48 notice will still have to pay (£350) I have now a day off work that I dont ,
We will now have to save up again to pay for the installation this is hard for a small family.
Better Bathrooms attitude has been non sympathetic and unwilling to try and do any thing to help our family out.”
“Everything went wrong, starting from a breach of contract - was promised delivery on Tuesday 20th March- today is 21st, and still NO delivery. Company staff have NO idea of when goods will be delivered. Spent approx. 4 hours on phone only to listen to music! that too awful taste. When I spoke to anyone in dispatch they were insolent, rude and absolutely unknowledgeable. No communication between personnel, great management. Even e mailed the MD Colin however to no avail, no response meaning he does not care. With staff and service like I saw I wonder how the Company does business and is in existence, shocking. Asked several peosonnel for refund but they only offer a credit note; with a Company with attitude how can one shop again using the credit note. Will go public to expose this Company and try to stop them doing business. In short con artists for want of a better description.”
“Dreadful after sales service. Wrong items delivered. Extremely difficult to get through to the central phoneline. Showroom staff say they cannot contact Better Bathrooms on our behalf. Once we've paid there is no customer support from showroom. I have twice given up after 45 minutes on hold to central phoneline. That is not counting 4 other abortive calls . Emails were not replied to. Delivery dates are indicated on an automated phone line. No human contact. Delivery dates twice not met. No-one contacted us to explain why. Waited in for those 2 days. No result. No way of contacting a human being on central phoneline. Still awaiting delivery of correct size bath panel. Have had to accept a bath smaller than the one ordered because wrong size delivered. . Have had to re-book and cancel our excellent plumbers several times. I'll probably have to buy the missing bath panel myself just to get the bathroom finished. How this company ever got any awards is a mystery to me. The whole experience has been a nightmare.”
“Brill sales service....appalling quality of goods. Bath waste didnt fit..toilet cystern leaked....wall panel damaged. Couldnt wait for aftersales to sort it....we were without a bathroom for a month....we just bought british fittings and made things work.”
