Betway Reviews

Name: Betway
Rating: 1.66

1.7 Rating 493 Reviews

16 %

of reviewers recommend Betway

Company Reviews

Questions

Metrics

1.7

Based on 493 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

0808 238 0056

Email:

support@betway.com

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Betway 1 star review on 19th November 2024

Frosst905. Andre Betton

Betway 3 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been with Beltway few years now. Recently Ontario now runs it (not really sure what the hell is going on to be honest) Took away some games and then ability to control your spins like stop mid spin. So its most likely rigged. Finally win some money taking forever then they tell me I owed money for transactions from previous card. 120$ which made absolutely no sense. I replied I wanted dates for these transactions and the card In question I have changed some time ago. There was a 120$ in my casino account???? Played it of course got nothing put of it. This morning got email they would investigate. Went to check my casino account for the status of my withdrawal and my account was locked and to speak to customer service which is next to impossible to get a human being. So yes REAL SCREW AROUND STAY AWAY”

Helpful Report

Posted 1 year ago

“It's very poor service & support I have withdraw my money on 12th December still I didn't get my account They said we are settled ur outstanding return but still I didn't get my money Then whom ask.....???? And customer service is very worst supporting I think this is cheating on people's”

Helpful Report

Posted 1 year ago

“PLEASE DONT USE BETWAY. You can report them through IBAS, and on metropolitan police website, who will investigate. All the information you need, find on the email from Betway in small print. PLEASE DONT DEPOSIT ANY MONEY TO THIS COMPANY.”

Helpful Report

Posted 1 year ago

“I gamble for over 25 years and almost 20 years online started with 888 one of the oldest online casinos I almost used all reputable casinos. and the worst online casino that takes the crown is Betway! they have the slowest withdrawal process in the whole industry. and they do it in purpose to keep your winnings so you gamble it away. from the day you request withdrawal to the day you receive it, it can take up to two weeks as they will always come with an excuse to reverse it back to your gambling account. try to avoid this site and never gamble here. I advise anyone to use 888, Pokerstars, Betfair or PaddyPower or Ladbrookes or even WilliamHill. those are good sites with good reputation and they pay fast no hassle nomatter how much you have won as long as you are verified. I have had huge wins over 20Ks many times on the above sits and they pay it without even asking”

Helpful Report

Posted 1 year ago

“Hi Team, Actually and promptly loving betway casino games but, I have deposited played win and loss more time but this I have deposited Rs 10000 as on Nov 28th 2022 through UPI still the amount is not credited to betway account. This is how is make me untrust app . I have contacted customer service through live chat and email they said banking team is still reviewing they will get back to you is this correct reason. Shreyas714 Shreyushreyasrx@gmail.com Best Regards, Shreyas. M”

Helpful Report

Posted 1 year ago

“Joined Betway Sunday night lots of games and things to do. I won often ,lost on some games which is expected, i had some small wins and 2 decent wins , I withdraw 5times in last 48hrs and today all my winnings was paid to me. Thank you Betway, I love playing the games. Had lots if Fun. Recommended to my sister”

Helpful Report

Posted 1 year ago

“So basically I lost 20 euros at around 3:30PM September 22nd from my bank account but not getting it through to my betway account... Its been more than 2 months since that happened for me to get a reply today from the live support which is mostly made up of automated bots about how there was an error and thats it... Money still no where to be seen. Overall really bad customer support in general and the waiting time for solving problems is way too much. I'd pass this website for any newcomers that are wanting to gamble online.”

Helpful Report

Posted 2 years ago

“Do not use this site. I uploaded $100 several months ago then when I finally chose to use it this week I bet on 5 games, to which I was successful in every one-the next morning and since then I haven't been able to login and then told me I have to close my account which is at $59, what sense does that make? SCAM”

Helpful Report

Posted 2 years ago

“I deposited $90 because there was a promotion to match up to $200. It’s been 2 months since I successfully e-transfered them my funds and nothing has come into my account. I have spoken to the company MANY times and they won’t do anything about it. The excuse they gave me is that it’s the payment company's fault and both theirs.”

Helpful Report

Posted 2 years ago

“My Withdrawal is not being paid for 15 days every time i send document they come up with new excuse my user name is kama1920 they do not have any proper customer care”

Helpful Report

Posted 2 years ago

“some kind of massacre on Monday I made a transfer of the winnings of 200 f to my account so far there is no money an e-mail came that the account details do not match my debit card details which is not true they told me to connect to the chat which is unavailable I think betway deceived me which is really I'm sorry”

Helpful Report

Posted 2 years ago

“IMPOSSIBLE TO WITHDRAW MONEY, AVOID BY ALL MEANS I cannot believe betting firms are allowed to operate in this way, I had to contact the Customer Service an insane amount of times to be able to withdraw the money I won, and it took me well over 1 month to get (some of) my money, wasting and incredible amount of time. Someone less determined than me would have just given up. Also although they accept deposits by credit card, they will not allow you to withdraw money to your card (at least not in my jurisdiction), so you'll be forced to open one of these dodgy "online wallets" which will charge you insane fees to make a simple transfer to a bank account (in my case it was almost 10%!). And some of the wallets they indicate as allowed withdrawal methods in my jurisdiction are not even available here! The Customer Service replies promptly on the chat system, but then they cannot solve the issues themselves, they say someone will follow up, but nobody ever does. And not to mention the "10 EUR welcome bonus": if you win with that money, then you are forced to bet 50 times (yes, FIFTY times!) the welcome bonus with cash deposits if you want to have the chance to withdraw your money. It may even be hidden somewhere in the fine print, but it certainly not made it clear when the bonus is granted. Unbelievable. I strongly recommend NOT to use this platform, if you do not want to waste time and money.”

Helpful Report

Posted 2 years ago

“Bets randomly disappear. No history available. Please avoid this site. It’s a scam.”

Helpful Report

Posted 2 years ago

“I really dont mind the app my my word is it really possible to just loose after lose really i don't understand but the hot fruit game is just eating eating eating really i know you cant win them all but good god two to 5 grand a week on one game and the betting 3 rand no way guys you are not fair at all please just be fair thats all we ask sho we are seeing our ass daily like in daily please check into this. JBudd”

Helpful Report

Posted 2 years ago

“Auto changing odds when placing bets. Placed a bet on - 1.5 without clicking accept new odds auto changed to - 2.5 causing my bet to lose.”

Helpful Report

Posted 2 years ago

“I'm what ? I clicked on the banner and win draw win is harder than money line.. 2 Betway C.o.n.s.u.m.e.r. .S.e.r.v.i.c.e. .P.h.o.n.e. .N.u.m.b.e.r. +1 (805) 410 5040. Betway C.o.n.s.u.m.e.r. .S.e.r.v.i.c.e. .P.h.o.n.e. .N.u.m.b.e.r. +1 (805) 410 5040. Betway C.o.n.s.u.m.e.r. .S.e.r.v.i.c.e. .P.h.o.n.e. .N.u.m.b.e.r. +1 (805) 410 5040.seconds later I can't hear you.. you are disconnected if You don't respond I am gonna have to end this conversation”

Helpful Report

Posted 2 years ago

“Betway keep well away like taking wagers but will not pay out when requested they say problem with card there was no problem when taking money off card I requested £20+ they say problems getting it on to card keep away robbers and bandits to try get in touch with them you got no chance lie after lie be warned.”

Helpful Report

Posted 2 years ago

“this.. what they did to me "bet on Buffalo Carolina first goal wins" I have the screenshot .. This "customer care representative" is so available that she can take my screenshot to the main email ... and she says yeah u did win draw win it was for money line .. I'm what ? I clicked on the banner and win draw win is harder than money line.. 2 seconds later I can't hear you.. you are disconnected if You don't respond I am gonna have to end this conversation Date of experience”

Helpful Report

Posted 2 years ago

“Withdrawals.made two withdrawals and received e mails saying there wad a problem can't get in touch .No reply to e mails and Live chat is just a joke”

Helpful Report

Posted 2 years ago

“My storry is awful with betway... I like to try different betingsites but I never had a similar feeling or story like what I have with betway... I live in UK and I have many success registration where I registered myself with my proof of documents ( Ladbrokes ,888, william hill, betfred etc) everywhere when you make a new registration you need to verify your account (this is normal and alright this is the rules than its oke) so I registered myself to betway and I start to play (beting) I loose and again I loose but this is the dark side of this game around 1 week later I won 600£ and I start a withdrawn procedure that was saturday 8.th oktober , in the first time looks everything alright I think that monday or tuesday my money is ariveing to my bank account, not arived... moday I get a message from a verify team to I need to verify myself , I sad oke no problem I had every document what they needed so I sent everything ( passport , ID, fresh bank statement with the correct address) and im wait ... 1 day 2 day 3day 4day nothing happen. (I try to speak with the support but they coudn't help for me , I try to speak many time with the verify team but they dont answer back ) I started the withdrawn at 8. October, now 18. October and my account is closed I coudn't log in to the site becouse betway closed my account with zero information and they don't pay for me nothing . I write many time email (becouse they don't have a phone number what you can call) they absolute ingnore the user and absolute don't give information what is the reason why they don't paying out your money... I had a 500£ what is my money and they don't paying out.... My documents be sure its good ( everywhere good was only Just here not?) They don't give a reason what is the problem.... and after they without reason closeing my account? Incredible how can let a big company do this whit a user who bring the money there .... I want answers and I want my money back !”

Helpful Report

Posted 2 years ago

Betway is rated 1.7 based on 493 reviews