Betway Reviews

Name: Betway
Rating: 1.66

1.7 Rating 493 Reviews

16 %

of reviewers recommend Betway

Company Reviews

Questions

Metrics

1.7

Based on 493 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

0808 238 0056

Email:

support@betway.com

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Betway 1 star review on 19th November 2024

Frosst905. Andre Betton

Betway 3 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would be lower if I could It would be lower if I could. They are a scam, they take me money straight away when I lose but I won once and they close the account and refuse to pay. You get no emails you have to chase them all the way. I had to send verification multiple times to different emails I had to chase them for. The fact they demand verification without notifying me and waiting for me to contact them is stupid. They are a shambles, I won just over £2k and they shut my account, locked me out, and sent me an email accusing me of being a terrorist. I spent all of yesterday afternoon on their live chat. 7 hours of my life, I spent 2 hours at number 8 in the queue. Today was also wasted the live chat was ignored and pointless, and 15 hours in total were wasted. I just had to give up eventually. I won't drop it and I am receiving legal advice on how to proceed. They can ban me for a lucky win but it's pointless as I would never be so stupid as to go near them again. I just want the money I am legally entitled to then I can get on with trying to enjoy Christmas. Avoid them at all costs, they are a scam that only want to take money. No honesty or integrity in site. It's been weeks of this, I won the bet on my birthday, and weeks later nothing. They have ruined the whole month and no doubt this will carry on into the new year, unfortunately. Avoid, Avoid, Avoid.”

Helpful Report

Posted 11 months ago

“Betway aviator was glitching on the 16 December 2023 I spoke to an agent on the betting App he even vouched it was glitching then the day after after I logged in then found out that they're blaming my network 🤬 like if my network had a problem how was I able to talk to an agent when it was glitching”

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Posted 11 months ago

“This site need to be reviewed it should not be allowed to take honest people's hard earned money this is fraud after all the reviews I'm reading I'm obsered this site is still live a law suit needs to be filed against the gambling commission for allowing this to commence”

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Posted 11 months ago

“This company is a scam , closed my account and did not return my deposited funds. Avoid at all costs. Betway Support Reference Number:0003918004344”

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Posted 11 months ago

“Horrible horrible experience. Signed up 10 days ago and deposited £30. A couple hours later I went to login to place a bet and was told I needed to contact support. Joined the live chat queue and waited 9 HOURS before I got through to support. I was advised my account was locked, no explanation, no email. I was told to email ID documents, this was 10 days ago. No email since, no confirmation documents have been received or they're being reviewed. Tried contacting the live chat numerous times but give up or get disconnected after 3 to 4 hours. At this point I want to close my account and get my money back which Betway have held hostage of over the last 10 days. Honestly didn't think a company could get things so wrong and still be allowed to run. Stealing people's money, making you queue for 9 hours on a live chat and communicating whatsoever. Does not suprise me one bit that they're reviewed so poorly here.”

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Posted 1 year ago

“Hi does this mean it’s on way to my bank”

Betway 5 star review on 10th December 2023

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Posted 1 year ago

“Money keeps disappearing”

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Posted 1 year ago

“These guys are thieves, depositing money with them, withdrawing any winnings is a nightmare. They give excuse after excuse why they can't pay your withdrawals. Ask for proof of ID and bank statements. Even after providing those documents they still have some silly excuse not to pay you. In the last 3 weeks I have tried contacting their customer services to no avail. That's almost 2 days of my life wasted. After leaving negative reviews on trust pilot they send me an email saying they are excluding me and closing my account. Really for trying to get what you owe me? They need to be shut down and prosecuted for fraud and scamming people. They also had the audacity to refer me to gambling anonymous!!”

Betway 1 star review on 21st November 2023

Helpful Report

Posted 1 year ago

“This company is a sham.closed my account and no reasom given. Deposited funds stolen currently. Impossible to get through on livechat. A complete joke.”

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Posted 1 year ago

“Good selection of games and the iphone app is pretty decent. No banking issues for me at all so have not experienced the customer service yet. All in all pretty happy.”

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Posted 1 year ago

“Not received my weekly rewards again. Same thing happened last month after spending a lot. Customer service is so bad. They act like they don't know what you mean. Don't waste your money”

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Posted 1 year ago

“Once again I cannot believe I playing for over 8 hours - 40 000 Not a single decent payback Not one significant cash bolt - maybe every 1000 spins or so I'm now beginning to believe other players that beltway is a scam I understand one cannot beat the house but it's so obvious that the spins are interfered with especially mystique fortune spins - one sees great symbols which just get spun past Why is there always a problem with the server - obviously for you to change sequences? I'm aware that any gambling is our own problem but surely even the gaming board would be very interested In this I actually physically write down the result of each spin irrespective of my game I am still waiting for a response on my previous email Amazingly you want your players to continue supporting you Looking forward to your response and not an animated response Rose duval 0768014836 Show quoted text”

Helpful Report

Posted 1 year ago

“Betway.com blocked my account and I can no longer have access to my money. I called and emailed many times but no answer. Did anyone else experience the same thing with betway.com?”

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Posted 1 year ago

“They block my account after two weeks of trying to verify my account. I sent them every document they requested and block my account anyway. The balance i had at the moment was the highest i had ever had and they told i just lost the money and there is no way to get it back”

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Posted 1 year ago

“Please don't play... online bettings in betway..fully money corruption... gambling company... please avoid.. Iam loss the money 5 lakhs.”

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Posted 1 year ago

“Bad experience. Always out of connection. Especially on weekends where there is many games your app is always having connection problems”

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Posted 1 year ago

“Yho I feel so scammed, I bet hundreds 1000s only to come out with nothing this was shocking I honestly can’t bet with you guys anymore I lost too much money only to come out with nothing”

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Posted 1 year ago

“Poor customer service . when you have a problem you take time to solve it.even your chat help are not good you will wait in th queue for more than two hours.had a problem reporting that someone using my account waited the whole day until that person stole my money.they locked my account now they telling me I have to wait 3 to 5 days what kind of a problem is this”

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Posted 1 year ago

“From 29Aug i request withdrawal today its 5 of september i still didnt get my money my documents were approved 30 aug and still they wont pay me anything guys plessr dont play this casino its fake scam they all are liers thr owner is Anthony.W he is lier same like his employers.BIG SCAM THEY LOVE WHEN YOU MAKE DEPOSIT BUT THEY WONT PAY YOU”

Betway 1 star review on 5th September 2023

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Posted 1 year ago

“Hello, This is still unacceptable. I am not happy with this situation. I am requesting for account danyoung456 to be permanently closed and the new account 69Dan69 to stay open so I can use the money. I have waited for the self-exclusion period to end, and still hasn’t been opened. I also permanently closed my account, danyoung456 so I can use my winnings in 69Dan69. I understand the self-exclusion policy now, and it won't happen again. However, this has happened before at your competitors, and they paid me out. Please re-open my account, it has nearly been 50 days and I have spent upwards of 60 hours waiting for Betway livechat to assist me. I trust that Betway will do the right thing in this situation, as this is a lot of money for someone like me. Thanks.”

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Posted 1 year ago

Betway is rated 1.7 based on 493 reviews