Name: B&H Photo
Rating: 4.71

“This company is trash.. I will never buy an optic from them again. Not to mention their cringey YouTube ads that I must endure on a daily basis. Just Disgusting folks. Make me sick..”

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Posted 4 years ago

“Brilliant , brilliant, brilliant”

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Posted 4 years ago

“I've had my worst online experience ever with them, but after reading some of the reviews on other sites, I figured it out. So, if you are not american, or you don't have a pure american name, you will have to submit a verification, being international shopper, seems fine, some sites used to do it in 2010. I've submitted the verification request 4-5 times, and contacted their customer service also 3-4 times, and everytime you mail them, they send you a ref number, I useless Ref number that you can't use for follow up. 6 days passed, I decided to DM them on twitter, and I managed to get in touch with one of the directors ( communication) he seemed helpful ( at least someone replying) so I mailed them my last verification with ID, work email and I asked them if they needed more (as usual no reply just another ref number) was last Thursday and they went off till Monday. by now more than 15 days had passed, since i got a load of ref numbers I decided to mail the latest one to their communication director hoping he will get back to me with an update, instead he replied to me in a discriminating tone, instead of explaining to me what went on with his verification team, he went on to tell the number I mailed is not the order number. It seemed he saw that I got an Arab name, so probably I still ride a camel and live in a tent, and might stole the credit card I paid with from a tourist. So I decided, to cancel the order and since there's a reasoning option I chose to type it myself and I put my reasons, was hoping someone would get back to me to get clarification like proper businesses, they cancelled it instantly like they were praying I do it. what I'm unhappy about that the days I wasted following up with their bot, getting my mail filled with Ref numbers that I should say it again, you can't use to follow up, just randomly generated number. you should add never for how quick the company replies to quires by mail.”

Helpful Report

Posted 4 years ago

“I've had my worst online experience ever with them, but after reading some of the reviews on other sites, I figured it out. So, if you are not american, or you don't have a pure american name, you will have to submit a verification, being international shopper, seems fine, some sites used to do it in 2010. I've submitted the verification request 4-5 times, and contacted their customer service also 3-4 times, and everytime you mail them, they send you a ref number, I useless Ref number that you can't use for follow up. 6 days passed, I decided to DM them on twitter, and I managed to get in touch with one of the directors ( communication) he seemed helpful ( at least someone replying) so I mailed them my last verification with ID, work email and I asked them if they needed more (as usual no reply just another ref number) was last Thursday and they went off till Monday. by now more than 15 days had passed, since i got a load of ref numbers I decided to mail the latest one to their communication director hoping he will get back to me with an update, instead he replied to me in a discriminating tone, instead of explaining to me what went on with his verification team, he went on to tell the number I mailed is not the order number. It seemed he saw that I got an Arab name, so probably I still ride a camel and live in a tent, and might stole the credit card I paid with from a tourist. So I decided, to cancel the order and since there's a reasoning option I chose to type it myself and I put my reasons, was hoping someone would get back to me to get clarification like proper businesses, they cancelled it instantly like they were praying I do it. what I'm unhappy about that the days I wasted following up with their bot, getting my mail filled with Ref numbers that I should say it again, you can't use to follow up, just randomly generated number. you should add never for how quick the company replies to quires by mail.”

Helpful Report

Posted 4 years ago

“i do not recommend to buy from B&H. I've bought a telescope from B&H and it arrived with lot of dust between the lenses internally where you could not reach. B&H have replaced it with new one with the same issue, they did not bother to check the replacement before shipping. in addition i was forced to pay twice custom taxes. I've reach to B&H support and shipping to provide me the export data so i could get a refund (it was lot of money ~500$), B&H have stalled this for 2 month after i was checking each week of the status, every time i got the same response 'we are sorry we will move it to shipping department'. after 2 months they said that they could not help with this issue. they didn't even tried to contact DHL and get this, it should be resolved in 10 minutes call with DHL. i would have done this but DHL can't provide info to me as B&H payed for shipping back the telescope. so, my advise to you is don't buy from B&H, cause when you'll encounter an issue there will be no one to assist you, if you are like me who value support be aware.”

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Posted 4 years ago

“Excellent service, easy to navigate website and efficient shipping”

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Posted 4 years ago

“The best of the best - no other photo or electronics shop can compare - physically or online - in the whole world. Period.”

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Posted 4 years ago

“fantastic service from B&H Photo as always.”

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Posted 4 years ago

“Excellent service and when I visit always highly knowledgable and helpful.”

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Posted 4 years ago

“DO NOT order through B&H, go through the seller directly to avoid the following: I ordered a $1600 product through B&H, the product showed up damaged, with no manual, with a remote that didn't work because the battery inside it already was dead. I bought a new battery for the remote just to find out the system was faulty. This happens right? So I returned the order, still expecting to rebuy the same product, plus another $10k+ order. I Returned the item in the exact packaging minus the external brown box. When the item arrived to me it was in the Gefen box, inside a blank brown box. I threw away the blank brown box, and sent it back in the Gefen box. Now B&H is charging me a 20% restocking fee for no reason ($300 for a blank/non branded brown box)”

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Posted 4 years ago

“fantastic service from B&H as always”

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Posted 4 years ago

“So disappointing. We ordered a teleprompter online from B & H. The next day I received an email saying my order was cancelled. I replied asking them why. They said they received an email from me to cancel. ???? They refunded me but not the exact amount I paid (due to exchange rate they justified). So does it mean B & H can go around cancelling people’s order and make them lose money? Lesson learnt- Please read reviews before buying online.”

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Posted 4 years ago

“Really excellent”

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Posted 4 years ago

“Never buy a refurbished computer from B&H. They sent me a faulty computer with all USB drives not functional. They refunded the cost of the computer but not the cost of shipping, customs and taxes. The whole process lasted weeks and ended up costing me 75$ US... for absolutely nothing. Total waste of time and money.”

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Posted 4 years ago

“Always excellent service from B*H.”

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Posted 4 years ago

“excellent experience technical chat was most helpful, I highlyrecommend BH Photo”

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Posted 4 years ago

“B&H Photo is my source for photo equipment for maaaaany years, probably more than 30. Market had changed, technology went sky high but B&H Photo remains on top. How great is that? Wish many other businesses learened from them. Simply the best!”

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Posted 4 years ago

“My item did not arrive. No refund, no replacement, no proof of delivery. Appalled at the level of service I have received from B&H and extremely disappointed. I emailed them within two hours of my order being shipped to notify them of a problem with the delivery address as it appeared on the order. I can't say whether or not the address mixup was their fault, but I can say this: what followed was nothing short of farcical. They said the carrier couldn't amend the address - despite me getting in touch with them only two hours after dispatch. (with other companies like PRO AV this is not a problem) Over the weeks that followed I chased them several times for further info, trying to find out where my delivery ended up. They provided me with two tracking numbers - one of which didn't work and unhelpfully had no carrier name attached to it whatsoever, and another one for DHL which simply said "delivered" - though to what address I do not know, and they will not tell me. A separate rep offered to refund or replace the item if it did not turn up as I claimed, so I requested a replacement, only for another rep to tell me that as the carrier claimed the order was "delivered" no refund would be provided. I was annoyed by this and asked for proof of delivery so they said a member of their shipping team would be in touch with it. When I chased them 6 days later they reversed on this and told me that no proof of delivery is available and no further action would be taken by them. An infuriating and bad faith company with shockingly poor customer service and evidently, a limp relationship with DHL. I was looking forward to sourcing specific equipment from them, they are after all a famous brand. But I will not order anything from B&H again. There are other companies with much better customer service. I'm just grateful that I didn't order anything high-value from them, they simply don't care. UK buyers beware: B&H do not extend the same courtesy and respect to their international customers as they presumably do to their domestic customers.”

Helpful Report

Posted 4 years ago

“My item did not arrive. No refund, no replacement, no proof of delivery. Appalled at the level of service I have received from B&H and extremely disappointed. I emailed them within two hours of my order being shipped to notify them of a problem with the delivery address as it appeared on the order. I can't say whether or not the address mixup was their fault, but I can say this: what followed was nothing short of farcical. They said the carrier couldn't amend the address - despite me getting in touch with them only two hours after dispatch. (with other companies like Pro AV this is not be a problem) Over the weeks that followed I chased them several times for further info, trying to find out where my delivery ended up. They provided me with two tracking numbers - one of which didn't work and unhelpfully had no carrier name attached to it whatsoever, and another one for DHL which simply said "delivered" - though to what address I do not know, and they will not tell me. A separate rep offered to refund or replace the item if it did not turn up as I claimed, so I requested a replacement, only for another rep to tell me that as the carrier claimed the order was "delivered" no refund would be provided. I was annoyed by this and asked for proof of delivery so they said a member of their shipping team would be in touch with it. When I chased them 6 days later they reversed on this and told me that no proof of delivery is available and no further action would be taken by them. An infuriating and bad faith company with shockingly poor customer service and evidently, a limp relationship with DHL. I was looking forward to sourcing specific equipment from them, they are after all a famous brand. But I will not order anything from B&H again. There are other companies with much better customer service. I'm just grateful that I didn't order anything high-value from them, they simply don't care. UK buyers beware: B&H do not extend the same courtesy and respect to their international customers as they presumably do to their domestic customers.”

Helpful Report

Posted 4 years ago

“Promoted expedited shipping on their site (the price of this product was the same as other places otherwise) - we needed it within a 2 business day cushion of the promoted/quoted shipping arrival...it arrived 4 business days late - I bought elsewhere, but to top it off I now have to PAY return shipping on an item that was late and never opened. If they were upfront about the real arrival time I wouldn't be upset and would have bought elsewhere because we needed it quickly. We will NOT be using B&H again - had tried after hearing about them from friends.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

B&H Photo Reviews