Big Motoring World Reviews

Name: Big Motoring World
Rating: 2.88

2.9 Rating 384 Reviews

46 %

of reviewers recommend Big Motoring World

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Metrics

2.9

Based on 384 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Big Motoring World 1 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never buy a car from Big Motoring World! Why? We bought a 2020 Kia Sportage model vehicle on March 10. We bought the car using a loan, and a discount was made on the sale, which was reflected in the monthly installments as £15. A discount of 15X48 months, i.e. 720 pounds, was made. But later we realized that there was no discount and if we had accepted the first offer, we would have paid more than the market price for the car. We bought their own product, Gard X (paint polish insurance), insure the vehicle. But at the end of the first week, we decided that this insurance was unnecessary and wanted to cancel it. But they said that this insurance was assigned to the vehicle, so they could not cancel it. However, they did not inform us about this before the sale of the vehicle. Before the sale, we were told that the vehicle's 7-year warranty offered by Kia continued for another three years. But after the sale, we learned that since the vehicle had never been to the Kia service, this car was actually largely out of the scope of this warranty. In addition to these problems, we saw that the company whose professionalism we initially trusted did not act professionally at all, and that the service provided quickly and professionally when purchasing the vehicle did not continue after the vehicle was sold. We had difficulty finding an interlocutor throughout the process, and we still have difficulty. Unfortunately, we have completed the sales transaction, which we could have abandoned if we had received accurate information about the Kia warranty and service status before the sale. We later learned that we were deceived and even tricked regarding the price offer. It was a very bad experience for us.”

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Posted 8 months ago

“I bought a car, that turn out to be damaged and it was repaired. The sales people did not declare and the checks were not done on the car. I’ve been trying to get the faulty parts fixed now for 2 months and 30 emails and endless calls and they have constantly made delays and slowed the process. I feel absolutely scammed by them. Big assist and big motoring world.. the person I’m dealing with Hollie Harris won’t even give me a time frame for when they will approve. It’s a joke and for others to beware.”

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Posted 8 months ago

“Big Motoring World hid known serious front shock absorber issues when sold to me in August 2023. Their customer support does everything to avoid warranty responsibilities; circumventing 'new' requirements for them to pay / repair on each and EVERY email comms. I've paid for 3 garages to review the car with diagnostics; the booking with big motoring world in 3 months was cancelled 1 week before without any representation of arranging another appointment and have asked me to again get another diagnostics (out of my pocket) - No big motoring world, the car's front shock absorbers haven't miraculously fixed themselves. I am sickened by their disgusting approach. Experienced mirrored when my parents purchased a car from them and when the car's clutch went after 2 weeks (leaving my 75 year old parents stranded), big motoring world continued to do everything they could to avoid paying for the repair, under warranty. It's now March 2024 - 7 months on - and they have still not resolved repairing the front shocks. DISGUSTING TACTICS. DO NOT TOUCH THIS COMPANY.”

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Posted 8 months ago

“Brought a vehicle. Was told it had new brakes great condition. On drive home tyre pressure came on and my brakes squeaked after getting professional inspection from multiple mechanics Turns out need new tyre and brakes have not been changed and will need changing. Tried contacting motoring world refused repair with warranty. Awful awful company will never shop with them again and will tell everyone I know not to either.”

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Posted 9 months ago

“They sell ex rentals here terrorised cars”

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Posted 9 months ago

“Absolutely shocking. Bought a car in January. Paid for the full Big Assist Warranty. Drove it next day and found four electrical faults. Tried calling - no one picks up. Stayed in a queue for hours and then voice said there are no agents available and phone went dead. Went in in person next week and was given a date two months hence for a diagnostic appointment - miles away in Kent. I waited 2 months, took a day off work and drove all the way there. Had to wait two hours to be told there was an electrical fault. Was then emailed next day to say they had an expert coming in the following week to fix the car -what was my availability? I quickly sent them some times I could come - never heard from them again. Sent four reminder emails, nothing. Called, no one picked up. Still driving my car with faults. Shocking.”

Helpful Report

Posted 9 months ago

“Purchased the vehicle with a fresh MOT day after collection found lots of faults and then find out the engine is overheating and the head gasket has gone. They are refusing repairs. I’m now left with a massive bill for repairs. Disgusting behaviour from a company this big”

Helpful Report

Posted 9 months ago

“All the problems customers are having with big motoring world NEW WAY TO SOLVE THEM RING THE OWNER Peter his number is 07889731732 Hope this helps”

Helpful Report

Posted 9 months ago

“Walked in and was told I couldn’t look at the cars - I had to sit down with a sales person! Who buys a car without being able to peruse the range!! Dreadful”

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Posted 9 months ago

“If I could I would give 0 stars. Avoid this company and don’t trust reviews on Trustpilot as they using customers data and write their own 5*reviews. And if you decide to go and buy a car from them anyway, be aware of hidden products which they won’t inform you about They are hidden in documents (which btw they won’t print out for you even if you ask) and they only pass you tablet to sign them. When we tried to read them the sales person always hold the tablet and just said oh this is just this and that and all the time hold the tablet so we couldn’t scroll through them. We only found out when we got home and printed all of them, just to find out that 1 of them we can’t cancel. Customer service 0 points, that would be for a long story - whole experience very bad. Also we saw the advertisement for our old car they are selling now and not everything what they say about it is true. So someone who will buy it will be disappointed.”

Helpful Report

Posted 9 months ago

“Awful communication - have been trying for days to talk to someone with no joy. No customer service and have cancelled many of their customer service areas. Worst experience of car buying in decades.”

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Posted 9 months ago

“Paid £600 for the bodywork protection. The info we were given said it excludes bumpers. Unfortunately reversed the car into a skip and there’s a 15 cm dent on the boot with 8cm of paint scratched off. Went to make the claim only to be told the policy doesn’t cover the boot, roof or bonnet! At no point during the sales process were we told this. 8 emails back and forth to customer service and all we get told from the girl is she can’t comment as she wasn’t there when we bought the car (SERIOUSLY!) and that she can’t call Car Protect as she’s not the policy holder. Why would I spend £600 on an insurance that only covers the sides of the car?? BMG acted as a broker, we took the policy out with them and we paid them the money. We’ve taken this to the Insurance Ombudsman. 🤬🤬”

Helpful Report

Posted 10 months ago

“AVOID AVOID AVOID worst after sales ever as they never respond to my emails and calls , never ever buy a car from this shower”

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Posted 10 months ago

“Appalling experience! We recently enquired about a car which was located over 4 hours from us and after discussing the car with a sales representative on the phone and being reassured by the 3 month warranty and the 200 point check we paid a non-refundable £99 for a 'move the car' service in order to view the car closer to home. We then drove over two hours each way for a pre-booked appointment to view the vehicle. When we arrived the car had not been cleaned, despite the 'Professional valet' promise online - and they'd had the car for several days - the seats were muddy and the windows dirty. The three month warranty turned out not to offer any reassurance whatsoever and didn't cover any major failure on leaving the forecourt, but it did offer a maximum claim of £500 with a £100 excess. We could however purchase a much better warranty for over £1000! We were also not told that the vehicle had advisories on a break disc and it had worn out tyres on the front. On a vehicle with 27K miles we didn't expect to have work completed as soon as we purchased. The sales representative, while perfectly friendly didn't know anything about the vehicle. Is it unrealistic to expect that you should be able to purchase and drive away a vehicle in good working order from this company, that does not need work (tyres and brake discs) to be carried out as soon as purchased? We left saying that we were still very interested and would still be keen to purchase the vehicle if the points raised were resolved. We have heard absolutely nothing. Very disappointing and would not recommend Big Motoring World.”

Helpful Report

Posted 10 months ago

“Awful experience - avoid buying from this company. Utterly useless after sales and endless issues. Our fault was only rectified after a BMW main dealership came to the rescue and funded a new gear box. Spend your money at a trusted garage, not with Big Motoring World”

Helpful Report

Posted 10 months ago

“28 days of incompetence and non existent “aftersales service”. No courtesy car, unanswered calls, no managers available ever. Awful experience with awful service, all smoke and mirrors, as for the big assist it’s a scam!. I can’t describe how disappointed I am with the Wimbledon branch, total disregard for customers once they have your money. Managers aren’t available and apparently aren’t at Wimbledon on a Friday!!? Dashcam missing from my car, apparently wasn’t one on the window? My fault for leaving it in!! . I hope this is just another oversight rather than another blatant lie, now a police matter. Needless to say won’t use again.”

Helpful Report

Posted 10 months ago

“AVOID AVOID AVOID I cannot fault the buying process The issue is the after sales they are shockingly bad We bought the extended warranty and were told we could use any garage When the car went wrong two months after purchase we called to get help, The situation was urgent in that we had a mileage countdown as the adblu was malfunctioning Firstly we were then told that the policy had changed and that we now could not use any garage near to where we live, and that we had to take it to their Garage based in Maidstone, a good hour from where we live we were never told about this change to the policy Then we were told there was a waiting list of nearly 3 months When we challenged this, we were told we would get a call back which never happened. We called again and again we have still been ignored. We are now going to have take the car and pay for the work ourselves we feel we have been mis sold the warranty that is not fit for purpose”

Helpful Report

Posted 10 months ago

“The worst decision I have made was to buy a car from this mob. £22.6k and then over £3k in repairs in less than 12 months, to which Big Motoring World contributed £600. 200 point check a scam! Warranties are worthless! After Sales a waste of time! Avoid these people at all costs!”

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Posted 10 months ago

“İt was okay.”

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Posted 10 months ago

“Trustpilot reviews Thanks for your review! Big Motoring World - Leeds Add photo Your review is pending.Read more Rob Top 9 reviews GB Rated 1 out of 5 stars What an absolutely Vile policy!! What an absolutely Vile policy!! You cannot look around without an appointment and an escort, in the form of a PUSHY SALESMAN that will literally pressure you into taking a car from this terrible company! How dare they not let you look without the added pressure from a slimy salesman, no doubt on commission? DO NOT WASTE YOUR TIME. They literally bribe you with an underhand, scummmm bag technique and we must NOT ACCEPT SUCH REPULSIVE BEHAVIOUR. Minus one stars. They made us, plus the visitors before us leave feeling confused and ANGRY because it's OBVIOUSLY a sly technique so that they have got you right where they want you. 🤢 I hope they go out of business.”

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Posted 10 months ago

Big Motoring World is rated 2.9 based on 384 reviews