“Most miserable company I have ever worked with. Ordered bags for an event which were supposed to arrive by December 4th. I sent them about ten emails asking about the delivery date, as they were never delivered by then and received no or typical standard emails that they would look into this. I received the bags more than 3 weeks later with no apology. By then I had already needed to buy other bags for a lot of money. When I sent them an email explaining my issue their statement was that they could not do anything about this. No apology nothing. Super unsatisfied, will never order from them again.”
“My experience with Bizay and their custom notebooks was an absolute nightmare. The quality of the notebooks I received was beyond terrible. The pages were so thin that I feared they would tear with the slightest bit of pressure. It's clear that Bizay cuts corners in their manufacturing process, resulting in subpar products that are unfit for professional use. Additionally, to my disbelief, there were numerous spelling errors on both the covers and the pages inside the notebooks. This is unforgivable and reflects a complete lack of attention to detail.
What made matters worse was the incredibly frustrating delay in receiving my order. Bizay promised a speedy delivery, but my notebooks arrived a whole month late. This delay disrupted my plans and caused unnecessary stress and inconvenience. It is unacceptable for a company to be so disorganized and fail to meet their own delivery commitments.
To add insult to injury, Bizay's customer service was utterly negligent. When I contacted them to address the quality issues and inquire about the delay, they displayed a shocking lack of concern. They were unresponsive, unhelpful, and showed no initiative to rectify the situation. Their disregard for their customers' satisfaction is deplorable.
Based on my experience, I strongly advise against using Bizay for any custom notebook needs. The quality is abysmal, the delays are infuriating, and their customer service is extremely lacking. Look elsewhere for a company that values their customers and provides products of superior quality.”
“Sehr geehrte Damen und Herren,
ich beziehe mich auf unseren bisherigen Schriftverkehr bezüglich der Bestellung mit der Auftragsnummer 2570161 und Ihre letzte Mitteilung, in der Sie eine Rückerstattung von 44 % des Bestellwerts auf mein Kundenkonto bei Bizay vorschlagen.
Hiermit möchte ich klarstellen, dass diese Lösung für mich inakzeptabel ist. Ich bestehe auf einer vollständigen Rückerstattung des Kaufpreises in Höhe von 48.17 CHF und darauf, dass diese Rückerstattung auf die ursprüngliche Zahlungsmethode, d.h. auf meine Kreditkarte, erfolgt. Eine Gutschrift auf mein Kundenkonto bei Bizay kommt nicht in Frage, da ich nicht beabsichtige, in Zukunft weitere Einkäufe bei Ihrem Unternehmen zu tätigen.
Gemäß den geltenden gesetzlichen Bestimmungen zum Verbraucherschutz ist ein Unternehmen verpflichtet, bei einer Stornierung die Rückerstattung über die ursprünglich verwendete Zahlungsmethode vorzunehmen. Da meine Stornierung rechtzeitig und gemäß den gesetzlichen Bestimmungen erfolgte, gibt es keinen rechtlichen Grund, der eine Rückerstattung auf meine Kreditkarte verhindern würde.
Ich möchte Sie nochmals darauf hinweisen, dass ich bereit bin, weitere rechtliche Schritte zu unternehmen, falls meine Forderungen nicht erfüllt werden. Dies schließt die Einschaltung eines Anwalts und die Geltendmachung von Schadenersatzansprüchen ein.
Ich erwarte eine umgehende Korrektur Ihrerseits und eine Bestätigung, dass die vollständige Rückerstattung auf die ursprünglich verwendete Kreditkarte erfolgen wird. Eine weitere Verzögerung oder Nichtbeachtung meiner legitimen Forderungen wird mich dazu veranlassen, die nächsten Schritte einzuleiten.
Mit freundlichen Grüßen,
Ajdin Ruznic”
“I would have given 0 stars if there was an option. I order business brochures and paid extra for the professional services. I received my order which was very poor quality I contacted customer Service they informed me it was a printing error, an they will make correction and mailed out another order free of charged, However I was grateful and amaze with the quick response to correcting the order. Once I receive it I realize the error was still there along with another error the email address was incorrect, I reach out for the second time informing them of the problem, With quick response they assured me all corrections would be corrected and replaced. After receiving the 3rd order, Once again the errors were still there with a new error the website was incorrect. I realize some error may have been on my behalf with how I enter the website information, but this should have been caught and question by simply contacting me. Especially if I paid for professional services. I didn't make contact with them again because it seems useless, So now I have 750 brochures that I can't do anything with. I WILL NOT BE ORDERING AGAIN WITH BIZAY!!!”
“Ordered printed beer glasses in August - never delivered. They tried again in October - also never delivered…. End of November they tell me they can’t reprint but only refund part of the money from the original order…
Don’t order with them ! They don’t deliver and give horrible customer support”
“I paid $50 for a long sleeve shirt with the logo of my small business, the order never shipped & was delayed almost for 2 months, recently they sent an email saying that the order wasn't available anymore without no explanation. and supposedly they will give me a refund of loyalty program in my account to purchase another product. I didn't need any other product and I requested my money back. It has been a month now and they deleted my order from my account so in their system I don't have any invoice. The refuse to give me my money back I can't believe that I trusted this company.”
“I have ordered three times and 2 out of three times I never received my order and have been told “the courier can’t locate it” - only after I’ve contacted them to query where my order is.
Customer service also takes a week and a half to respond. I’d give 0 stars if I could 💅🏼💅🏼”
“They charged me a delivery fee close to £30.00 to deliver my order. I had no updates on my order and I am still waiting for my order. I will not be ordering again from Bizay and neither would I recommend it.”
“Almost impossible platform to use. got into communication with support and they refuse to assit, even when offer to pay. I have templates of business cards on their system, but cannot edit the names for new individuals.
Appalling experience.
Would give minus 10 if I only could.”
“The prices are very cheap, but the shipping time is huge. Messages take days to respond and care, which despite having a website in different countries, is a company in Portugal, so if you are looking for a fast product, it is not the right company. They took 3 weeks to place a small order and they did not meet the delivery deadlines.”
“Slow, poor customer service. Paid for expedited shipping and was 5 days late on my first order, second one they notified me will be 6 days late. TBD
Terrible experience. I wish I did more research to find these reviews.
There's a reason they do not have a call number and only respond thru emails.”
