“Don’t get scammed!!! Like many others, I was told to destroy the product due to safety concerns and they will send a new one. Apparently for the last seven months they have no stock to send to us but plenty of stock to sell to unsuspecting suckers. pure scammers, stay completely away from this company they will not honour anything.”
“Very bad product. Sent it in for recall. Waited 6 months - wrote Better Business Bureau about poor service. Received a replacement after this. Blender lost power about 2 months later. Sorry I purchased this portable blender”
“If I could give this ZERO stars I would. This is a joke. It DOES NOT BLEND ANYTHING FROZEN. So if you want a WARM smoothie, this is for YOU!!! Returned to Meijer the day after Xmas. JUNK...JUNK...JUNK.”
“They did a recall on my blendjet and in order to complete you must render it unusable. Over a year later and I still haven’t received my replacement despite multiple attempts at reaching out saying there are supply issues but they have continued to sell new products the entire time.”
“BEWARE of this company! DO NOT buy from them. Like many others here, I purchased a Blendjet that was recalled. I completed the requirements for a replacement kit and a year later, I still have not received it. I have emailed several time and receive the same generic response "unforeseen supply chain issues". Yet, they are shipping out product to new "unsuspecting" customers, but not to their recall customers??? How does that make sense to them? SCAMMERS!!!”
“I purchased a blendjet for my son. There was a recall. I returned the belndjet per their instructions and received confirmation the was this past February. I can not get an update on my order. It is almost a year now. I do not recommend purchasing. Poorly made product and very poor customer service. They have been blowing up my email with ads to purchase more products. I would like my original purchase or they need to refund my money. Checkout nutribullet instead. I am going to give it a try. Blendjet is awful.”
“I own a first generation Blendjet. Due to a product recall, I sent the base back to the company last December. I’ve contacted them via email twice and they have explained that they are small company and are working to send out the replacement bases. I’ve waited for a whole year, unable to use my product, and there seems to be no effort to remedy the situation. However, they are selling the second generation Blendjets on their website with the promise of immediate shipping. Shouldn’t they be sending out the replacement bases to those of us who have been waiting since last year, unable to use the product? Scammers”
“Blendjet company is a cheater and scammer. They recalled the older version of Blendjet 2 last Jan 2024 for manufacturing defect. They contacted the customers via email and requested to fill a form with Blendjet serial no., purchase date, delivery address and to cut the gasket and send them a photo of the cut gasket along with form. Upon receiving this form they would arrange a replacement the gasket with new motor without extra cost. Now it is almost 12 months I am still waiting for the replacement. Their customer service is well trained to give reasons for delay but they will never provide a scheduled date when you can receive the replacement. By destroying the gasket I have lost my Blendjet which was working perfectly well. Now Blendjet expects me to purchase a new one by sending emails every week. Cannot trust this company, this company should be taken to court.”
“I purchased a BlendJet over a year ago and was informed by the company that they had a recall in place for safety reasons and required me to destroy my item and follow their instructions for a replacement within 6 weeks. It has now been ALMOST A WHOLE YEAR, and no replacement has been sent. Every email I have sent, the representative told me they had no updates to provide. That is absolutely unacceptable and they refuse to provide any resolution, refund, or compensation for this. They are scamming their customers and have not provided any resolution to an issue THEY promised to fulfill and failed to do. I cannot and will not recommend their company to anyone. They are an absolute SCAM.”
“We ordered 3 blend jets back Nov 2020 for the 3 of us. Then mine stopped working & my daughter stopped working & threw hers away last was still working. Because I couldn't use mine. I bought another blendjet from Costco. A few months later I got a letter from Costco about a recall. Since I have the broken one it was on the recall list & the one that was working was on the recall list. For sure my daughter threw her away it is probably on recall too. Anyway, the one from Costco was good & the other was on recall. I got a replacement on one recall but missing the other 2 recalls. I have emailed Blendjet a few times but it shouldn't take more than 8 months plus still waiting for the 2 replacements. I am not getting any information when I get the replacement. Make me wonder if Blendjet ever follows through on replacement for the recall. Plus it shouldn't take more than 6 months!!!! I couldn't get through to talk to anyone. Disappointed.”
“Blendjet is total garbage. Bought one for my wife last Christmas and there was a recall on it so she couldn't even use it she just had to send it back and all they did was give her the runaround. It wasn't until she complained to the Better Business Bureau that they actually sent her a new one. The new one is garbage too. She tried to use it yesterday for the first time and it would blend for like 3 seconds and turn red and stop and there wasn't anything thick in it or anything that should have been hard to blend. How they were able to make a Blendjet 2 is beyond me. I assume they saved a lot of money by ripping everybody off on the blendjet 1 and not sending them new ones assuming most people would do nothing about it. If you buy this garbage ass product then I am sorry for your luck”
“I never received my blendjet a year later. I wrote numerous emails and all come back to me generated. Can't get in touch with anyone. It didn't work to begin with and they made me cut it up and senf pictured meanwhile I could of brought back to the store. NEVER AGAIN”
“Still waiting for replacement blades, it's been almost 2 years. If they can make new blend jets, why can't they deliver what they promised. Any other company would send a new item. Do not buy from this company. They are shady.”
“We received two blendjets for Christmas last year. We use them once a day in the morning for a breakfast smoothie. Within one month we started having problems with both the blenders. The motors got weak, And they refused to take a battery charge, after several attempts we toss them. We were dumb enough to buy two new ones. Big mistake, same issues with those and they also leaked. I give these products of one star only because zero stars is not an option.”
“Quite possibly the WORST blender I've ever used. After only about a year of once or twice a day use, the motor was not lasting. The manufacturer states you get 15+ uses out of it per charge. I NEVER got that many. Not only that, but it can only handle small quantities. If you put too much frozen fruit, it gets stuck, and you have to waste your time trying to get it out of the blade. It's certainly not worth $50.00, and it's a LOUSY product. A total waste of money!”
“Absolutely terrible service. I have been waiting a year for my replacement unit and every time I follow-up I get the same scripted message. Surely there is some legal requirement they must fulfill if they have forced us all to ruin our units with the guarantee it will be replaced.
Do not trust this company!”
“Recall on the blades. Have been given the run around. It’s been over 1 year. Stay away from the company. They could easily send a new bland jet They don’t care. Horrible customer service. Should be 0 stars.”
“If I could rate you as a zero, I would. Your company has the worst customer service. On April 22nd, 2024 I sent pictures to your company of my cut up part of the recalled Blendjets. I was told this summer I would be getting my replacement soon. I again sent pictures in July. Now, when I call either phone number listed...they're out of service. I would like a replacement or I want to be refunded back my money.”
“Like many other customers who purchased a Blendjet, I too
have been waiting in excess of one year, with many promises made the replacement part would be sent to me. Of course, those dates came and went. These units were expensive. When the company sent out the recall notices they had us cut up and destroy our working units, take a picture of our destroyed units prior to allowing us to get on the list for the replacement part. Now, we have nothing for our $50.00. Maybe my Blendjet was fine. Now, I have no replacement part and no Blendjet machine of any kind. Blendjet, after numerous promises broken has now seen fit to shut down their phone lines. Being a retired legal professional, I sent them a 10 day demand letter. Of course, no response. Would you want to spend in excess of $50.00 for a product where there is absolutely no recourse should an issue arise with? Don't do it. For all of us still waiting close to 2 years for the replacement part, contact the Better Business Bureau in your area to file a complaint against the company. You may also file a small claims suit as well. I am. Unfortunately, you may only prevail at obtaining a judgment, but that Judgment is good, in some states, for 10 years and can be renewed. Such Judgments will show up on the credit ratings of the company which hopefully cause them the same headaches they have caused all of us. Also, use social media to get the word out Blendjet does not respond to their customers (even discontinues their previous phone numbers) seeking customer service. There are other bureau who protect consumers' rights. Run a search. Good luck to you all.”
