“Waiting for replacement parts due to recall-6/7 months later-no replacement parts, no timeline of shipping, same vague answer each time I reach out to follow up, and won’t refund my money or just send a new machine. Horrible customer service, wasted purchase, and feels scammy-almost like they want me to give up and purchase another machine.”
“Blendjet sent us 2 Blendjet 2 & one was defective as it leaked & wouldn't seal correctly without overtightening. They issued a recall over 12 months ago & told us to dispose of the old Blendjets & the new ones would arrive in 5-6 weeks. We never received the replacement Blendjets. They appear to be an extremely corrupt & unethical company & reading reviews, both here in Australia and globally, they have upset many people by ripping them off with defective products & not sending replacements. Very disappointing indeed and I just want much money returned.”
“Horrible company. Have been waiting for over 6 months for recall replacement. Nothing. Refuse to replace unit or refund. No responsibility for their mistake. Out of money and unit doesn't work due to faulty part”
“A WORD OF WARNING! Watch out for this companies promises! I bought 4 blend jets for Christmas presents 2 years ago. Then their recall happened! They were to replace one part because it could bust into flames. I had to cut the rubber rings & send pics of each that it was done to prove my purchase & adhearance to their terms. I did all that. They have delayed my new parts for almost a year. Finally they said in March they be here in June. Well it’s June 30th & not a word from anyone at Blend jet. These people are not trustworthy & don’t waste your money here. They do not stand behind their product or company ethics.
Also I tried to include photos - funny thing they say you can but a message came “we can’t upload your file. Try again later or contact support”! Like they’d answer or solve the issue.”
“Recalled product and have waited over 6 months for the replacement. Bad customer service. They are selling more but we can't get a replacement. Offered a discount code. I'm not paying for something they promised snd said they'd replace.”
“Never received my replacement. I was told I would receive my replacement since my blendjet had a recall but it has been months over 4 months and I still haven't received anything. I emailed them several times and they just tell me that they are backed up with sending replacements.”
“BlendJet told me to destroy my blender almost 1 year ago. They sold defective products. They said they would replace the blender that they had me destroy.
I have yet to receive a replacement.
Horrible customer service at its best!
All they have are excuses. Never do business with blend jet. Save yourself from the BS and excuses.
Back to the magic bullet.”
“I submitted my request for 2 new bases for my Toy Story Blendjet and my Gold Blendjet due to the recall. This request was submitted on January 5, 2024. I received a glimmer base for the Toy Story Blendjet 2 in May. My son hates it because it doesn’t match and he says it’s girly. Six months later and I still haven’t received a replacement for my Gold Blendjet 2. I filed a complaint with the BBB and Blendjet has refused to acknowledge any wrongdoing. I asked for a refund for both Blendjet 2 limited addition blenders or a new ones. I paid a total of $128 for what is nothing more than a toy mixer that requires pre chopped ice, doesnt charge well, doesn’t blend ingredients completely and blades that come off. This company is terrible and so is their product!!”
“My Blendjet 2 stopped charging after 4 months. After chasing customer service for days.they finally told me it is a problem with the motor but they cannot replace it, I have to buy a new one with a 'discount'. Absolutely rubbish product, don't ever buy it!”
“I had a blend jet that they recalled and blend jet sent a replacement. The new blend jet 2 has half the power of the original and the fully charged battery will barely make one smoothie. I contacted blend jet. They responded confusing me with another customer asking for pictures of my damaged packaging? Then they asked for a picture of the bottom of the blender which I sent twice. The pictures even showed up in the email chain when they were asking for it again. They responded a third time…this time asking for a video and another picture of the bottom. Frustrated by the run-around, I told them to forget it. Bottom line, the new improved version has much less power and no battery life. Plus their customer service is incompetent.”
“Blendjet had a recall I destroyed my old one now I have nothing its been over 6 months, they can have their garbage blender, and as far a their customer service goes, that needs to be recalled to!”
“At the moment, a year later, I am still waiting for the replacement motor/blades. I have sent 3 emails with no response. Money doesn’t grow in trees and it wasn’t cheap.
Frankly it wasn’t even good when it was working. The adds show it crushed ice and frozen fruit: not a chance. Very disappointed.”
“I had a blendjet 2 that worked fine but they recalled it and sent a replacement. It sucks. It isn’t nearly as powerful. Barely mixes a smoothie and the battery is dead after one use.
I’ve emailed blend jet five times. Some guy named Eli responds with messages like “I’m sorry it was damaged in shipping. Please send me pictures of the damaged packaging. I respond that he has me confused with another customer. He responds asking for a picture which I send him. He responds a few days later asking for a picture while the one I sent shows in the email thread. So I send him another. Now he writes again asking for a video of the blender and ANOTHER PICTURE OF the BOTTOM.
I told him to FORGET IT! I’ve had it with their incompetent customer support and their crappy blender.”
“Recalled item. Replacement promised but never received even after jumping through hoops to destroy the old one.
BlendJet is definitely on my do-not-buy-from list.”
“Was told part of the unit was recalled and to take that piece apart, send them a photo of it removed and they would send a replacement part. That was 6 months ago. They keep saying they are having supply issues, yet the continue to crank out new units. Wouldn't buy another one one a bet and recommend you look elsewhere as well.”
“My experience with belndjet has been nothing short of atrocious. I purchased my item well over 1 year. I received an email well over 4 months ago that my product was faulty, to destroy it and a new product would be sent out. Never ever heard anything again. I followed up more than 4 months after and was told they are having stock problems and offered the "blendjet 2" which I accepted. But then several weeks later after hearing nothing and following up they then tell me they can't send my item to a PO Box. I then tell them I have moved countries and due to large import taxes and having to wait over 4 months with no customer service, I want my money back as I already purchased another blender. They then tell me a refund has been processed without checking my card details. They have apparently refund the funds to a card I don't have anymore and don't even know which bank it's with as they will only tell me the last 4 digits of the card. Apparently they "can't" refund my money to my current bank card. What a load of rubbish.
This company is the biggest scam. There customer service is disgustingly poor. Do not waste your money here. Go with another company for your blending needs. If this company was located in Australia they would be investigated by government and consumer affairs.”
“I ordered 3 blenders as gifts. One arrived broken. I contacted customer service about a refund or replacement. I was told due to " high volume " it would be a day or two. It's been over a month. No one responds to my inquiries at all. Buy another brand, this customer service stinks. Once they have the money you don't exist. I have filed a review and complaint with BBB, will do the same with Consumer Protection.”
