Bloomex Reviews

Name: Bloomex
Rating: 1.35

1.4 Rating 299 Reviews

9 %

of reviewers recommend Bloomex

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Metrics

1.4

Based on 299 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bloomex 1 star review on 30th January 2025

Ashley

Bloomex 1 star review on 15th January 2025

Candice

Bloomex 1 star review on 10th January 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worst castomer service I had to call couple of times to follow up with the delivery, and at the end came in an hour late, and the driver almost missed the business time And after all, the box was upside down and the flowers were in a horrible shape and the vase is so cheap, no plant foodto feed the flowers I paid $150 for a cheap material, so from now on I will never get back an order from you and I will post this review everywhere in the media, so people can learn from my experience.”

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Posted 2 years ago

“Terrible customer service. Refused to provide a refund.”

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Posted 2 years ago

“I ordered an arrangement for my sister to cheer her up. 5 days later the flowers arrived. They offered me store credit for my next order. Never again.”

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Posted 2 years ago

“My friend was feeling down so I thought I'd send her some bright flowers to cheer her up. What I chose and what she received are not even in the same class. I order a Birthday designer Collection I boquet - roses, mums, daisies, mini carnations, fresia and greens. What she received, 4 carnations and some cheap looking flowers that I can buy at Safeway for $9. I was embarassed by the cheap bouquet. While I understand that substitues are sometimes required, this was not even close to being anything like what I ordered. Buyer beware. Contacted them, they offered me a discount on my next order. Like I would EVER use their business again - NOT!”

Bloomex 1 star review on 29th January 2022

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Posted 3 years ago

“Ordered a sympathy flowers for the next day delivery, not only the flowers showed up a day later, but on delivery it was left outside without any attempt to ring the bell or knock, in the frigid temperature in the snow.. plus it was looking NOTHING like advertised.. "blue hues' with zero blues was sent.. SAVE YOUR MONEYS PEOPLE.. highly dissatisfied and disappointed with how the whole thing was handled.. Do NOT RECOMMEND to anyone.”

Bloomex 1 star review on 28th January 2022

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Posted 3 years ago

“I would give zero star for Bloomex AU. I had ordered. What I ordered was not what was delivered. How embarrassing! Not only for me being the sender but for Bloomex. When I sent an email re: my concerns, I got an excuse and an apology and I specifically asked they re send what I actually ordered. This was one of 4 flower arrangements I had sent this month and they were dismissive of my ask. I will never order from them again! If only I had read the reviews first. This is the first time I’m leaving a public review. Beyond disappointed.”

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Posted 3 years ago

“BEWARE!! PLEASE DO NOT ORDER from this company. You will not receive what you ordered and their customer service is below par, it disgraceful! Unfortunately they are not customer focused and only care about the initial sale. Once your order is delivered and its not what you ordered they will direct you to their policy that states "We reserve the right to make a fair and reasonable substitutions " I ordered $140 of lilies and received nothing that even resembled lilies, and Bloomex thinks this is fair and reasonable.. uuummm no! it's actually laughable. Oh and don't even waste your time trying to get the issue rectified because they DO NOT CARE. Wish I read more reviews before I decided to order from this shady company. You have been warned! 0/5 stars.”

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Posted 3 years ago

“My girlfriend has received her roses on time for her birthday, all fresh and no wilted flowers. Bloomex Edmonton really delivered. The actual flowers are more gorgeous than in the website photos. Thank you so much for making my girlfriend happy. Fantastic service! Order Number: 3533403”

Bloomex 5 star review on 26th January 2022

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Posted 3 years ago

“Totally different order from what you expect....just a scam”

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Posted 3 years ago

“My wifie got extra fresh white roses! Thanks so much!”

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Posted 3 years ago

“When I called to see if they delivered to Peace River they said they did. I then find out after I placed my order it comes from Edmonton and the flowers were wilted and died within 2 days. I called they sent another set and they were so cold they were dead next day. Bad customer service and will not refund credit card, only a credit to my bloomex account. I will never use because I can not trust that they will not be dead again! I have emailed many times they they still refuse a credit to my card. This is the worst company ever! I was not able to get phots as my mother is in a lodge 7 hours away from me and, does not have a cell phone. After many emails I am still being refused a credit to my credit card!”

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Posted 3 years ago

“Very poor service from Bloomex, roses arrived completely frozen and were wilted and dropping pedals in 35 mins. If this so called ‘Canadian Official Florist’ would pay attention to their customers and consistent poor reviews perhaps there wouldn’t be so many unsatisfied customers. They won’t guarantee perishables that are prepared and delivered, so why advertise such ? Nope..No recommendation from our family. Terrible business.”

Bloomex 1 star review on 6th January 2022

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Posted 3 years ago

“How does a company like this stay in business? I became a first time grandmother on December 24th to a baby girl who they named Calla. Since it was Christmas it was hard to find a floral store open to order so I thought I would try an online delivery service which I regret so much. After going though Blomex site I found a beautiful arrangement of Calla Lilies and ordered them asking for deluxe because the regular one didn’t include a vase. Deluxe didn’t have an option for vase. My son called to thank me but he said they were not Calla lilies, just plain lilies, and they came in a plastic bag with the stems in oasis (green foam) and two wilting pieces of greens. The balloon for New Baby was a valentines balloon that said ‘Love ya’ on it. So, wrong flowers, wrong balloon and no vase. Cost of this disaster 97.50. The company won’t take away the joy i feel about my new granddaughter but it sure clouded it a bit.”

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Posted 3 years ago

“I wish that my parents would have looked at reviews prior to them ordering for me. This company is a disaster. My parents are in their 80's and had so many issues with the customer service that I had to step in. They spent over $100 on a basket of carnations. The delivery was supposed to include chocolates but they never showed. This company is shameful in how they handle their customer service for the elderly. It should not take 4 phone calls, 5 emails and a live chat to get the issue resolved. Bloomex has apparently refunded the chocolates but the flowers were sad and over priced and the delivery fee was outrageous considering we only got 1/2 the order. Do not use this company. Best to google a local florist and call them or email them. Thanks Bloomex for making my Christmas present a Christmas pain.”

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Posted 3 years ago

“I live in Germany and I was not able to come home to Canada for Christmas, so I sent flowers to my mom, who’s alone and haven’t in over 2 years. Firstly, the flowers arrived with unopened, dried-out petals, and 4 days later, failed to develop and wilted more. The customer service was of no help at all. Secondly, when looking at the prices on the Canadian website, everything was shown in $. However, because I paid with a German credit card, they charged my card in USD $, without any conversion. So my order that was supposed to be 70 CAD$ ended up being 70 USD$, which amounts to 100 CAN$!!! Upon payment, they do not show that you are being charged in USD. They only show “$”, which everybody visiting a Canadian website would assume could only be in $CAD (why the heck should it be charged in USD?!). When I called the customer service, they told me this is one of their policies (not stated upon payment, but in a different section on their website), which also does NOT state that there will be no currency conversion. I will be sure to seek legal counsel on this. This is at the height of dishonesty and I do not understand how this is not considered fraud or illegal in Canada. This is misrepresentation, misleading of customers and businesses, and misinformation and I will be sure to NEVER order from them again. How they are still in business is beyond me. Be warned. Bad quality and very shady policies.”

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Posted 3 years ago

“Provides alternate gift basket to what was ordered and is not something that is edible for my grandparents. Would not recommend this company to anyone”

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Posted 3 years ago

“To bad I can't put a 0, because they are not even worth a 1. This is the worst scam and fraud I have ever seen! Dont waiste your money on this company!”

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Posted 3 years ago

“ordered flowers for delivery on Dec 18th. never delivered. Had to make three inquiries as to where my flowers were. No explanation why they were not delivered on the 18th. They did not deliver on the 19th, and after another query they refunded my money but did not explain why delivery failed.”

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Posted 3 years ago

“They charge me an outrageously high shipping fee but don't guarantee delivery on time nor quality. My order to My Mother In law (who lives in a difference province than we do) was delivered 3 days after the date I selected and paid for. The flowers were also put into a box upside down - the labels were on the top of the box but the flowers were bloom down, no water and crushed. My MIL left me a message yesterday about the conditions and I only had time to contact them today. (Approx 36hrs after delivery). Their response was - we used Purolator so shipping is out if our control. And we only have a 24hr guarantee on flowers…. Seriously! DO NOT USE THEM - GO ELSEWHERE!”

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Posted 3 years ago

“TOTALY SPAM & MOST RUBBISH COMPANY. Same PLEASE Do NOT order from this place!!! I ordered yesterday from Hong Kong Bloomex Order Confirmation - 3447269 they charged me in USD instead of CAN which is 20% more plus add on delivery charge & tax, final I requested to cancel order within 2mins I found out been highly overcharged, there state as 24/7 chat is totally rubbish, then wrote them emails resulted receiving over 30emails blocking-up my inbox throughout the day not assistance at all but keep asking me to fill up their survey form keep pouring in for no reason seems they were taking revenage to fill-up my inbox. Useless worst customer service total SPAM. I don't know what they will send to my friend as from below can know they are not sending what they post beautifully on site. Please don’t ever order from this company you will surely be disappointed and ripped off.. Totally disgusting! this company is a scam please do not ever order from them”

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Posted 3 years ago

Bloomex is rated 1.4 based on 299 reviews