Bloomex Reviews

Name: Bloomex
Rating: 1.34

1.3 Rating 339 Reviews

8 %

of reviewers recommend Bloomex

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Metrics

1.3

Based on 339 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bloomex 1 star review on 23rd February 2025

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FRAUDULENT FLORIST-BUYER BEWARE!!! Before I placed an order for flowers, I sought assurances that Bloomex could deliver to that address. They assured me, twice, that they would do so. In addition, I noted that it was urgent, for a very ill family member. Timing was critical. Then, when they FAILED to deliver the flowers, they issued a store credit, without my authorization, against my wishes, instead of refunding my money in full. They said they would get back to me. They did not do so. They are engaging in FRAUDULENT and deceptive practices. They are in breach of their agreement. If you accept money from a consumer, including a delivery charge, you had better fulfill your end of the contract. Do NOT order flowers from Bloomex, EVER !!! BUYER BEWARE!”

Helpful Report

Posted 3 years ago

“ZÉRO ÉTOILE POUR BLOOMEX ZERO STAR FOR BLOOMEX Je suis extrêmement choquée! J'ai fait envoyé des fleurs par cette entreprise. J'ai commandé le 24 février pour une livraison le 26 février entre 9h et midi. J'ai même payé un extra pour que ce soit livré un samedi matin. Devinez quoi? Ils ont livré le vendredi matin, laissé les fleurs dans la neige, n'ont pas appelé la personne qui les recevait et n'ont pas communiqué avec nous. Résultat: Les fleurs ont été retrouvées par hasard enfouies sous la neige et complètement fanées! J'ai communiqué avec l'entreprise le lundi matin pour leur signaler le problème et que je voulais un remboursement complet. J'en ai profité pour leur demandé ma facture car ils ne me l'avaient pas envoyée. Ils m'ont répondu que m'a demande passerait sous investigation et qu'on me donnerait des nouvelles d'ici 24h. J'ai attendu jusqu'à aujourd'hui et c'est moi qui vient de les rappeler. Après une semaine, je n'avais toujours pas reçu de nouvelles! J'ai enfin pu parlé à quelqu'un en français, oh miracle car les deux dernière fois, c'était impossible. La jeune femme m'a offert un bon d'achat de $10 pour ma prochaine commande, ce que j'ai refusée. Je ne commanderai plus JAMAIS avec eux! J'ai demandé un remboursement complet d'ici 24h sinon ils auront mon avis Bloomex sur Facebook et Instagram! JE SUPPOSE QUE J'AURAI UNE RÉPONSE AUSSI PLATE QUE CE QUE LES AUTRES CLIENTS INSATISFAITS ONT EU...”

Helpful Report

Posted 3 years ago

“VERY DISSAPPOINTED!!! I purchased the sweetheart IV floral arrangement package deal for total of $68 including delivery and taxes. This arrangement was originally $99 went on sale. This is what I received compared to the advertising picture. I have ordered flowers before and this had been the worse I have seen. This was meant to be special for my husband instead I have to go out and order him another arrangement for him. This is garbage. Are kidding me Bloomex???See picture of advertised product vs arrangement received.”

Bloomex 1 star review on 22nd February 2022

Helpful Report

Posted 3 years ago

“Very misleading advertisement, complete rip off for your money. You're way better off going to the Dollar store and fix your own basket of goodies. I bought a bouquet for my wife birthday for $125 and it came with a whole bunch of sample products that wasn't listed in the package. It also came late in the night when we were about to go to sleep. Never again.”

Helpful Report

Posted 3 years ago

“I ordered flowers for a funeral, flowers never arrived, when i followed up i was offered compensation with tea/coffee hamper. No refund available. Got the hamper with so many fancy packaging and very little content, hardly woth the value I paid for the flower. I too thought flowers would come from local florist. THEY DO NOT. Never use again, and will never recommend.”

Helpful Report

Posted 3 years ago

“Ordered 12 "extra long stem roses" and received short sad little roses that I could have got at the grocery store for a fraction of the cost. Horrible customer service followed.”

Helpful Report

Posted 3 years ago

“After inputting the coupon code, it showed me 20% off and an updated price. And then when I pay it, it changed to full price and charge my credit card full price. Initially, they kept saying due to their policy, they can’t refund. I told them it’s a fraud to charge more than what the customer agreed but they don’t care, they just say they have the policy. After multiple chats, calls, emails for over a few days, they only gave me 15% off refund option or free upgrade or store credit. Who wants store credit from a store that charges more than what they showed on the website. It was a bad experience buying from Bloomex. Would avoid 100% in the future.”

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Posted 3 years ago

“I ordered a Valentine’s gift from bloomex and I had an amazing experience. Timely delivery with exactly what I wanted. Hassle free service. Totally recommended.”

Helpful Report

Posted 3 years ago

“The flowers were broken and dead. The customer service department is ignorant. I was hung up on and yelled at. I had to approach my bank to get a refund. Buyer beware!”

Bloomex 1 star review on 8th February 2022

Helpful Report

Posted 3 years ago

“I used Bloomex specifically because they offered a bouquet of gerber daisies, my cousin's favourite flowers. The price was right so I chose the super sized bouquet, the amount of flowers she actually got, was pitiful for "super-sized". Not only that, but I specifically searched the town that she lives in thinking that the flowers would be from or close to there, no they were shipped by Fed Ex, and instead of arriving the same day, arrived 2 days late. I was given the wrong address for delivery, and my cousin and I spent 3 days fighting with Fed Ex on the phone to get the flowers delivered even though I specifically had to provide my cousin's phone number in order to complete the delivery order. If you're not going to call before delivery or if there's a mistake, why ask for the deliveree's phone number? Fed Ex kept the flowers even though they were only 10 minutes from my cousin's home (cousin couldn't pick up as she was isolating with Covid, hence why I was sending her the flowers), and when they finally did arrive, there was no water in the vase (which I had to pay extra for) and the flowers were brown and wilted. Absolutely horrendous arrangment and customer service. So disappointing.”

Helpful Report

Posted 3 years ago

“This is the worst castomer service I had to call couple of times to follow up with the delivery, and at the end came in an hour late, and the driver almost missed the business time And after all, the box was upside down and the flowers were in a horrible shape and the vase is so cheap, no plant foodto feed the flowers I paid $150 for a cheap material, so from now on I will never get back an order from you and I will post this review everywhere in the media, so people can learn from my experience.”

Helpful Report

Posted 3 years ago

“Terrible customer service. Refused to provide a refund.”

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Posted 3 years ago

“I ordered an arrangement for my sister to cheer her up. 5 days later the flowers arrived. They offered me store credit for my next order. Never again.”

Helpful Report

Posted 3 years ago

“My friend was feeling down so I thought I'd send her some bright flowers to cheer her up. What I chose and what she received are not even in the same class. I order a Birthday designer Collection I boquet - roses, mums, daisies, mini carnations, fresia and greens. What she received, 4 carnations and some cheap looking flowers that I can buy at Safeway for $9. I was embarassed by the cheap bouquet. While I understand that substitues are sometimes required, this was not even close to being anything like what I ordered. Buyer beware. Contacted them, they offered me a discount on my next order. Like I would EVER use their business again - NOT!”

Bloomex 1 star review on 29th January 2022

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Posted 3 years ago

“Ordered a sympathy flowers for the next day delivery, not only the flowers showed up a day later, but on delivery it was left outside without any attempt to ring the bell or knock, in the frigid temperature in the snow.. plus it was looking NOTHING like advertised.. "blue hues' with zero blues was sent.. SAVE YOUR MONEYS PEOPLE.. highly dissatisfied and disappointed with how the whole thing was handled.. Do NOT RECOMMEND to anyone.”

Bloomex 1 star review on 28th January 2022

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Posted 3 years ago

“I would give zero star for Bloomex AU. I had ordered. What I ordered was not what was delivered. How embarrassing! Not only for me being the sender but for Bloomex. When I sent an email re: my concerns, I got an excuse and an apology and I specifically asked they re send what I actually ordered. This was one of 4 flower arrangements I had sent this month and they were dismissive of my ask. I will never order from them again! If only I had read the reviews first. This is the first time I’m leaving a public review. Beyond disappointed.”

Helpful Report

Posted 3 years ago

“BEWARE!! PLEASE DO NOT ORDER from this company. You will not receive what you ordered and their customer service is below par, it disgraceful! Unfortunately they are not customer focused and only care about the initial sale. Once your order is delivered and its not what you ordered they will direct you to their policy that states "We reserve the right to make a fair and reasonable substitutions " I ordered $140 of lilies and received nothing that even resembled lilies, and Bloomex thinks this is fair and reasonable.. uuummm no! it's actually laughable. Oh and don't even waste your time trying to get the issue rectified because they DO NOT CARE. Wish I read more reviews before I decided to order from this shady company. You have been warned! 0/5 stars.”

Helpful Report

Posted 3 years ago

“My girlfriend has received her roses on time for her birthday, all fresh and no wilted flowers. Bloomex Edmonton really delivered. The actual flowers are more gorgeous than in the website photos. Thank you so much for making my girlfriend happy. Fantastic service! Order Number: 3533403”

Bloomex 5 star review on 26th January 2022

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Posted 3 years ago

“Totally different order from what you expect....just a scam”

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Posted 3 years ago

“My wifie got extra fresh white roses! Thanks so much!”

Helpful Report

Posted 3 years ago

Bloomex is rated 1.3 based on 339 reviews