“Bluehost are thieves!
My recent experience with Bluehost was disappointing for several reasons. I had difficulty getting my domains returned when needed, even after I purchased them for a year, causing delays and complications for my business. They essentially locked my account, then deleted it without any warning or notice, without telling me the reason why, and then afterwards kept my purchased domains for themselves. They essentially stole the domains that I bought. Which, in turn, caused me to lose a lot of money. The customer support team was unprofessional and inefficient, often providing delayed responses and lacking actionable solutions.
Additionally, there was inconsistency in the knowledge and advice provided by the support agents, leading to wasted time and frustration. I would speak with a different agent each morning, and they would always promise the issue would be resolved at the end of the day, but it never gets resolved, even with the constant reassurance. Overall, Bluehost showed a considerable gap in customer service, technical support, and professionalism. Bluehost claims they care the most about their customers, but I found that to be a complete lie after dealing with their support team for weeks. I would advise caution to those considering Bluehost for their hosting needs and suggest looking into alternative providers.
Case number is:S-2587982”
“They have horrible customer service and no one knows what they are doing. You ask a question and they don't understand what you're saying. you'll have to repeat yourself a lot and say in laymen terms for them to understand. Your website gets somehow messed up then they charge you to fix it just another way for them to make more money. Hosting plan changes from 58 to 1079 after 3 years and wasn't told that either. It's for website build and my site was already built they said its for hosting but so many other companies out there that don't charge that much. plus youlll have to pay monthly on top of that.”
“HostMonster and Bluehost: A Nightmare of Incompetence and Theft
I cannot believe the sheer audacity of HostMonster and Bluehost. These companies are absolute disasters. My hosting account has been a nonstop nightmare, with servers hacked on a weekly basis. It's like they're running a charity for hackers!
To add insult to injury, someone managed to access my panel and purchase a whopping 25 domains without my authorization. Despite having two-factor authentication set up, their security is about as effective as a paperclip. When I finally realized the mess, I contacted support and was met with a shocking level of incompetence.
It took them over a week to even acknowledge the problem, let alone start to fix it. When I demanded a concrete timeline, the support rep abruptly ended the chat. I tried to escalate the issue to a manager, but they seemed to have vanished into thin air.
HostMonster and Bluehost are a disgrace to the hosting industry. Their servers are a breeding ground for hackers, their security is a joke, and their customer support is non-existent. I strongly advise anyone considering these companies to run as fast as possible in the opposite direction. You've been warned!
TL;DR: HostMonster and Bluehost are terrible. Servers get hacked constantly, security is a joke, support is useless, and they stole my money. Avoid at all costs!”
“I've used Bluehost for about 12 years. Their product and service is over-priced and provides minimal results, and finally after all of the money I have spent on their services, in the interim period between my website being hosted on Bluehost and moving to Squarespace, the Bluehost message is that my account has been suspended. It's like being kicked in the butt, as you walk out the door.”
“"My experience with this dishonest firm was appalling. I've tried to get my money back for three months now, but they keep saying it's still being worked on. They won't stop asking for more money and keeping your gains from you. I was fortunate to locate L_*_O_*_U_*_D_*_O_*_U_*_I_*_N.C_*_O_*_M, and their friendly staff ensured that I received a full reimbursement.”
“Bluehost used to be very good. They had offices in Salt Lake City. Now you call and get Manila. Most chat guys are useless. You have to go through 2-4 chats to solve a problem. The site is mostly up, which is good. Customer service has declined over the years.”
“Bluehost used to be good but now - it apparently doesn’t matter how many times you cancel their garbage service - they’ve linked you to many companies that keep charging you. “Oh, you canceled your Bluehost hosting and all the rest extras but you didn’t cancel this.” A year later, “Oh yeah, you canceled all the other stuff except this.” Months later, “Oh yeah, this wasn’t canceled but don’t worry it’s only a hundred a year paid for something you haven’t needed in a year.” Bluehost is prob making a killing off just being a POS scammer company now.”
“Horrible, horrible experience. I have been paying for a website and it has been down. They blame word press and cannot tell me how long my business website has been down. Avoid this company at all cost. Beatrice Hair”
“FRAUD COMPANY! BLUEHOST CRASHED OUR WHOLE SYSTEM. DON'T USE THEM
This email hosting service took down our website, crashed our computer system, corrupted our whole email account, and our in house IT department could not even fix the damage. We are now having to pay outside help to rebuild everything. Soon as they redirected the DNS server number. It crashed everything. They were very nice and refunded our money. But I would not use this company ever again. Sorry for the bad review bluehost. But you just cost us a ton of money and headaches. So you deserve the bad review. This hurt us very bad.
UPDATE 6-28-2024. Their reply online to us is a lie. They only refunded 60% of the money, and kept about 40% of the money. We cancelled within 3 days after the DNS SERVER code was changed. They refused to do a refund no matter how many times we pleaded with them, hence the angry review you are reading. We lost 10 years worth of documents and were never able to get them back. Very shady company, obvious liars. Run away from this company!!! You will run the risk of having your website, and email crash. Then when you cancel. You will not get all your money back. I hate these people. I will be leaving bad reviews on every website I can find to help warn other business.”
“Awful.
I am a web developer. I hosted most of my clients on Bluehost because of their initial low prices, but soon after I began migrating them all away due to poor technical support, poor products and shady business practices.
They offer cheap prices to lure you in. After the first year the costs sky rocket, including $125 for an SSL certificate alone. Support is terrible and they deny refunds if the service has already renewed. They charge your card weeks before your services renew so unless you migrate away a month before your services renew you're stuck for a very expensive year”
“Absolutely INFURIATED with BLUE HOST! There are SO MANY better hosting companies out there with actual customer service and fair practices!
They charged my credit card without my permission after sending an expired order number. I haven't used their service for OVER 2 YEARS and had auto-renew turned OFF! Apparently, they claim auto-renew for domains is "separate" from hosting (a total scam tactic!).
Customer service was USELESS! Zero empathy, zero care, just their stupid "company policy" excuse. WEEKS after I caught the charge, I showed them proof of the expired order number and my account clearly displaying expiration, but they hid behind their fine print to deny a refund.
DON'T BE THEIR NEXT VICTIM! Take your business ANYWHERE ELSE! There are plenty of hosting sites that treat customers with RESPECT and HONESTY. These people only care about squeezing every penny out of you, not providing a good service.
Here's what they kept repeating in their useless chat:
"I understand your frustration, but our policy does not allow for refunds once the term starts. This policy applies to all customers to ensure fairness. I'm unable to make an exception in this case."
Yeah, "fairness" for them means SCAMMING customers! Spread the word - AVOID BLUE HOST at all costs!”
“I recently purchased a hosting plan and domain through Bluehost's chat service. Unfortunately, the experience turned out to be incredibly frustrating due to an initial mistake and unresponsive customer support.
The Wrong Start:
During the chat, the agent made a typographical error while entering my email address, finalizing the purchase with an incorrect email. Recognizing the mistake, I immediately contacted chat support again, following the agent's instructions to request a correction.
Five Days of Chat Hell:
What followed was five days of utter disappointment. I spent a staggering 10 hours communicating with Bluehost's chat service, only to encounter repeated issues. The experience left me feeling frustrated and unheard.
Uneducated and Unresponsive:
The biggest problem with the chat support was the apparent lack of training and communication skills. Often, it felt like the chat agents weren't even reading my messages before responding. They provided generic replies that didn't address my specific issue of the incorrect email.
$5 Down the Drain:
Hoping for a more productive interaction, I decided to call customer service, incurring a $5 international call fee. Unfortunately, the phone experience wasn't much better. All the representatives offered were vague assurances that the issue would be "fixed soon."
Overall:
Bluehost's chat support proved to be a massive time sink and a source of frustration. The lack of knowledge and communication skills displayed by the agents was unacceptable. The phone support, while less time-consuming, offered no concrete solutions.
Considering Alternatives:
This experience has definitely cast a shadow on my perception of Bluehost's services. I'm now seriously considering migrating my hosting to a provider that prioritizes customer support and accuracy.”
“maybe the worst customer service ever. 20 min to talk to someone. auto-renewed us for 3 years and the service stopped working after the 2nd month. Horrible!”
“Worst company ever. Takes forever to get through to customer service and when you do, they are useless. They wanted me to send a copy of my ID to unblock my account even though they have zero security systems in place to protect the client. Do not recommend!”
“Only interested in expensive, long-term contracts. Any concerns raised only attract hard sales for even more ineffective services. They’re lucky to have a rating of 1.8”
“I am using bluehost for a year and this is by far the worse service provider, they have bots on name of support who will give you a scripted answer with interval of 3 minute in each message and will try to end the chat and call with same statement that your issue is resolved and will be impacted from 24 to 48 hours and so it will take more than a month without any solution
then they will also charge your card and delete your accounts and block you”
“Bluehost has grown so large by employing very low sign-up pricing with a huge increase in prices when it comes time to renew. At this point they have you and you are stuck with them, because it is quite difficult to change over to a new hosting company.
It truly is a trap!
Because of this Bluehost does not consider any specific customer as important or relevant. So, expect to be treated as just a number
Bluehost has extremely poor customer service
Bluehost has excessive telephone support wait times
When you do get through the operator they have very limited access and cannot resolve serious problems so they create a ticket for escalated support
The same is true for Bluehost Live Chat, who will ask you, exactly what you just asked them over and over again as if you are a 5 year old child, until you become infuriated. Eventually you will be given a support ticket for escalated support
Escalated support can only be contacted via email and are not open on weekends. Response times are usually 2 to 3 days and are usually just a canned response. So, if it is urgent or mission critical Bluehost will not lift a finger to help you or take any notice of any damage they are doing to you. Bluehost does not care less about you or your business, only your credit card number
If there is anything unusual such as an invalid Auth Code or EPP code, login issue, emails not being received, incorrect charges etc. it will literally take you months to have this resolved, if at all, because escalated support will just say the same thing over and over again no matter how many times you explain it to them
If you complain about this they just close the ticket and you have to start all over again
Recommendation: Do not use Bluehost. You will be overcharged, receive very poor service, and be treated very poorly”
