Virgin Media Reviews

1.2 Rating 2,309 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

Questions

Metrics

1.2

Based on 2,309 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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How do I contact Virgin Media?

Helpful Report

(4 years ago)

You can contact Virgin Media by Email, Telephone and Live Chat.

Helpful Report

(4 years ago)

71.54%

Industry Average

“ Been with Virgin Media now for nearly 3 years brilliant service and tv go is great, never had a problem with the internet speed unlike sky was on the phone to them very often. can’t praise virgin enough and there prices seem fair to me. To be fair when I’ve had to phone customer services I never had a problem. ”

- Alan mills

“ They have given us absolutely the best service we could ask for, given the price I am able to pay. ”

- Stan Snowball

“ I am really over the moon with a lady I spoke to the other day named Vicky if I was an employer I would give her a job myself she was absoultely fantastic I have to speak as I find she was the nicest agent I ever a spoke to, I would not give her 100% I would give her a million percent she was so good at her job explained everything perfectly abosuletly legendary customer service the best i have ever had , its all worth while being a Virgin Media customer when I can speak to people like that ”

- Chris Hutchinson

Virgin Media Reviews

Customer Service - Good