Virgin Media Reviews

1.2 Rating 2,309 Reviews

3 %

of reviewers recommend Virgin Media

1.2

Based on 2,309 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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How quickly does Virgin Media resolve customer queries?

(4 years ago)

Greater than 55% of reviewers feedback is Virgin Media takes over a week to resolve customer queries.

(4 years ago)

71.54%

Industry Average

“ being with Virgin home broadband and tv for more than 2 years now. I am happy with the service provided by Virgin. ”

- Rahman

“ great service ”

- amy banks

“ We live in West Yorkshire and obtained good service from Virgin Media on TV, Broadband, land line and mobile phone for 15+ years. ”

- TDZ