B&M Stores Reviews

Name: B&M Stores
Rating: 2.65

2.7 Rating 340 Reviews

40 %

of reviewers recommend B&M Stores

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2.7

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

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“Security staff shouted at children who wereVIOLENTLY set upon by an adult male on Christmas eve-they were all under 8 and were kicked, punched and spat at in front of numerous B&M staff. B&M security stood and watched, some laughed -security shouted at the public who were terrified. Public treated with absolute contempt from security staff all the way up to management. Disgraceful.”

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Posted 4 years ago

“I'm incredibly disappointed with this store. I purchased a lot of items for my garden a few weeks ago including garden furniture and a gazebo. I put the gazebo together along with the correct weights also purchased from the store. 3 weeks after using it we was outside in the gazebo and the wind picked up and it was moving a bit in the wind. The metal frame bent on every single join in the metal. I complained to customer service as I felt it was a manufacturing problem due to fact it was on all the joins and to point out that it was not acceptable for a purchase like this to last only 3 weeks,only to be told there was nothing they could do as it was outside. I replied to point out that it was outside as we was using it at the time and what was I supposed to do at that time? I've not heard from them since. Shocking quality and shocking customer service! I'm gutted as last week in another well known store they had a gazebo for the same price. If only I had known I would of spent my hard earned money there as they are known for good quality and customer service. Instead after shopping at b and m I am left with no gazebo after only 3 weeks of use and £90 out of pocket,needless to say I will not be making the same mistake twice and will never spend another penny of my hard earned money in this shop again!”

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Posted 4 years ago

“I've ordered bouquet of amazing roses… I've ordered bouquet of amazing roses (just on the pictures)and received almost dead flowers plus damaged vase((( In the total B&M flowers doesn't want make refund of flowers and any money.”

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Posted 4 years ago

“In Bangor North Wales this evening two female staff chatting in the aisles not willing to move for me to pass safely are staff not trained in distancing .”

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Posted 4 years ago

“Today was a great experience at B&M in Shawlands, Glasgow. I was welcomed by a smart, friendly young man who offered to keep my personal shopping trolley for me until I had completed my purchases. The girl at the till point was also smiling and friendly. The young man brought me my trolley. I went out feeling so happy with my shopping trip today. Thank you B&M Shawlands.”

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Posted 4 years ago

“Hello customer support. I came to your minworth branch today and bought a kit circle slabs for my garden. U have a lovely gentleman working for u named Terence (Terry) Nothing is too much trouble he’s a credit to your company .very helpful and checked stock for us for what we was looking for . A big shout out for Terry. Give him a rise lovely man .”

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Posted 4 years ago

“Burnley store Whilst shopping for garden accessories big shout out to jessica woods one of your employees Lovel, helpful and always goes that extra mile to help people Well done Jessica woods”

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Posted 4 years ago

“Shopping in your store and happened to want the toilet. I can’t understand why you won’t let customers use this facility when you have it. Yes we are going through a pandemic but what harm would it do to let customers use your facility in a safe way. This is a basic human need and it’s disgusting that you don’t let customers use it. It could be managed so that customers could use them. Toilets are a necessity. I appreciate you are not using your cafe that’s understandable but come on it’s 2020 You have toilets so put them in use.”

Helpful Report

Posted 4 years ago

“15 may at 16.00 Swansea Parc Tawe store. Used to love this store but lately it’s being run by kids!! Left queuing for quite awhile today noticed at least 6 people left the store no one was called for at least a further 5 mins! Lucky it was sunny, then a young girl jumped off her till and said yeah come on in! 4 went in! The queues for the till were down the isle I was on the corner, there was 3 members of staff young girls talking loud and very un professional, a more mature person arrived by the till stood there watching them Chatting aloud, she said anyone available to jump on? One of the girls said yeah and called Someone then this lad shouted to the queue this tills open mind as if we were a bunch of divs when we knew that second that till opened then and not for ages that he wanted us to think! I’m a key worker and I have a card with my photo on and nhs number, at the till the manager was called because it didn’t have nhs on and it wasn’t a plastic one! There was nhs on the which she over saw! She spoke really loud at me saying I’m not supposed to take this as it’s not plastic I said it’s a nhs card with the ceos signature on it.. she was not happy and ranted on ..never shop there again... so unprofessional run by children!”

Helpful Report

Posted 4 years ago

“Social distancing non existent at the Warrington Riverside retail store, no markings when queuing, no distance in the store, quite frankly a free for all. Worried sick after shopping here today wish I had not bothered. Somebody in management needs to address this IT IS DANGEROUS!!!!”

Helpful Report

Posted 5 years ago

“Hi,I am one of the many in isolation, going shopping just once a week! Not hoarding! I was told in your Immingham store on Friday that I may have only two loads of bread for my husband and myself for a week! As my husband is a key worker and I have three conditions that I need to be in isolation for, coming out more than once a week would be irresponsible and down right stupid. I think that looking at what I had in my trolley should have told the assistant that I was buying by need and not hoarding! I had three loafs for a week ! That is insane !”

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Posted 5 years ago

“Charged me twice for one item. Head office unable to help and store not answering the phone. Explained I cannot get back to store. Unhelpful.”

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Posted 5 years ago

“I have been shopping with leytonstone b&m since it's been open and up to now I have never been told by cashier if you been rude I will not serve you. I was buying a product any 3 for 8 pounds in cat food section as I picked mixed brands cause offer says any 3 for £8 when cashier checked after explain I said WHAT DO YOU WANT ME DO. Then She replied IF YOU RUDE I WILL STOP SERVING YOU. It was the only cashier serving at that time and many customers waiting to be served.I was really disappointed that how this attitude from cashier”

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Posted 5 years ago

“Head office customer service is disgusting infact there is no customer service, you spend money in thier store damage your personal property at no fault of your own because a product you purchased leaked onto your coat, your then told you are liable it’s disgusting and shocking, I’ve been a customer service manager for 14 years absolutely shocked and appalled by how your customer service staff are trained and their manager at your head office the manager wouldn’t even speak with me too busy apparently, and no point trying to contact the CEO because it go’s to his head office dept in Liverpool who don’t deliver customer service just condescending insults!!! At least Dave Lewis is interested in customer service and customer feedback!!!!”

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Posted 5 years ago

“I have just had the worst shopping experience in your cheadle heath store. I strongly suggest you send your staff on a customer service excercise.”

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Posted 5 years ago

“Bought an Oak Unit today from Huddersfield Leeds Road store. The staff were extremely helpful ! Special thanks to Tatiana who went above and beyond helping us get it into the car! Excellent service 👍”

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Posted 5 years ago

“IF you want to be discriminated, lept upon by several staff members & security, then be victimised, antagonize & finally abused..VISIT THE BRANCH UN NW10 WILLESDEN/HARLESDEN. Just to mention if you have a beard, a rucksack & tanned or Mediterranean or even brown skinned or mixed race, dont forget Muslim then this store will claim your a THIEF, follow you from aisle to aisle, right upto to the car park in addition take pictures & your registration then aid your removal with more staff...now great customer services as I rang to complain just hear say..no call back & little interest...not something out of the ordinary as long as the directors line their pockets.wont hold my breath for an apology but will I assure u il make some noise given every opportunity & social media. Store probably closed as sooner rather then later due to pathetic ignorant arrogance employees...never look down at others or judge B&M staff, u might be out of work...so wait for ur just returns!”

Helpful Report

Posted 5 years ago

“I returned a faulty Now Tv stick to a store I did not complete the original purchase in- The lady who served us was brilliant and helpful and exchanged the item with no hesitation. The store was really busy at the time and a long queue formed behind me, even though many customers were tutting and much eye rolling was going on she carried on being helpful and friendly and professional. The lady behind us kept pushing her items closer and closer to the till in a bid to speed our transaction up, but due to the nature of what was returned she had to open the item and remove the codes etc and didn’t succumb to the pressure. This was the Foss Island Road Store in York.”

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Posted 5 years ago

“Just returned from Ellesmere Port store brilliant customer service. l think the guys name was Steve sorry l did ask but forgotten ( had tattoos on both arms) so polite friendly and efficient,he lifted 5 bag of soil & 3 bag of gravel & a big pot on trolley then pushed to tills and waited Until I’d payed, then loaded it all into my car and took my trolly back. Thank you”

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Posted 5 years ago

“Worst service ever”

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Posted 5 years ago

B&M Stores is rated 2.7 based on 340 reviews