B&M Stores Reviews

Name: B&M Stores
Rating: 2.65

2.7 Rating 340 Reviews

40 %

of reviewers recommend B&M Stores

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2.7

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been trying without success to purchase Lenore anti crease spray at octagon site in Hanley stoke on trent over the last 2 weeks.know it’s popular but absolutely no sign of it staff either unaware of product or claim it will be arriving soon but no sign .Why are B and M advertising themselves as stockists ??”

Helpful Report

Posted 4 years ago

“Security staff shouted at children who wereVIOLENTLY set upon by an adult male on Christmas eve-they were all under 8 and were kicked, punched and spat at in front of numerous B&M staff. B&M security stood and watched, some laughed -security shouted at the public who were terrified. Public treated with absolute contempt from security staff all the way up to management. Disgraceful.”

Helpful Report

Posted 4 years ago

“I'm incredibly disappointed with this store. I purchased a lot of items for my garden a few weeks ago including garden furniture and a gazebo. I put the gazebo together along with the correct weights also purchased from the store. 3 weeks after using it we was outside in the gazebo and the wind picked up and it was moving a bit in the wind. The metal frame bent on every single join in the metal. I complained to customer service as I felt it was a manufacturing problem due to fact it was on all the joins and to point out that it was not acceptable for a purchase like this to last only 3 weeks,only to be told there was nothing they could do as it was outside. I replied to point out that it was outside as we was using it at the time and what was I supposed to do at that time? I've not heard from them since. Shocking quality and shocking customer service! I'm gutted as last week in another well known store they had a gazebo for the same price. If only I had known I would of spent my hard earned money there as they are known for good quality and customer service. Instead after shopping at b and m I am left with no gazebo after only 3 weeks of use and £90 out of pocket,needless to say I will not be making the same mistake twice and will never spend another penny of my hard earned money in this shop again!”

Helpful Report

Posted 4 years ago

“I've ordered bouquet of amazing roses… I've ordered bouquet of amazing roses (just on the pictures)and received almost dead flowers plus damaged vase((( In the total B&M flowers doesn't want make refund of flowers and any money.”

Helpful Report

Posted 4 years ago

“Shopping in your store and happened to want the toilet. I can’t understand why you won’t let customers use this facility when you have it. Yes we are going through a pandemic but what harm would it do to let customers use your facility in a safe way. This is a basic human need and it’s disgusting that you don’t let customers use it. It could be managed so that customers could use them. Toilets are a necessity. I appreciate you are not using your cafe that’s understandable but come on it’s 2020 You have toilets so put them in use.”

Helpful Report

Posted 4 years ago

“15 may at 16.00 Swansea Parc Tawe store. Used to love this store but lately it’s being run by kids!! Left queuing for quite awhile today noticed at least 6 people left the store no one was called for at least a further 5 mins! Lucky it was sunny, then a young girl jumped off her till and said yeah come on in! 4 went in! The queues for the till were down the isle I was on the corner, there was 3 members of staff young girls talking loud and very un professional, a more mature person arrived by the till stood there watching them Chatting aloud, she said anyone available to jump on? One of the girls said yeah and called Someone then this lad shouted to the queue this tills open mind as if we were a bunch of divs when we knew that second that till opened then and not for ages that he wanted us to think! I’m a key worker and I have a card with my photo on and nhs number, at the till the manager was called because it didn’t have nhs on and it wasn’t a plastic one! There was nhs on the which she over saw! She spoke really loud at me saying I’m not supposed to take this as it’s not plastic I said it’s a nhs card with the ceos signature on it.. she was not happy and ranted on ..never shop there again... so unprofessional run by children!”

Helpful Report

Posted 4 years ago

“Social distancing non existent at the Warrington Riverside retail store, no markings when queuing, no distance in the store, quite frankly a free for all. Worried sick after shopping here today wish I had not bothered. Somebody in management needs to address this IT IS DANGEROUS!!!!”

Helpful Report

Posted 5 years ago

“Charged me twice for one item. Head office unable to help and store not answering the phone. Explained I cannot get back to store. Unhelpful.”

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Posted 5 years ago

“I have been shopping with leytonstone b&m since it's been open and up to now I have never been told by cashier if you been rude I will not serve you. I was buying a product any 3 for 8 pounds in cat food section as I picked mixed brands cause offer says any 3 for £8 when cashier checked after explain I said WHAT DO YOU WANT ME DO. Then She replied IF YOU RUDE I WILL STOP SERVING YOU. It was the only cashier serving at that time and many customers waiting to be served.I was really disappointed that how this attitude from cashier”

Helpful Report

Posted 5 years ago

“Head office customer service is disgusting infact there is no customer service, you spend money in thier store damage your personal property at no fault of your own because a product you purchased leaked onto your coat, your then told you are liable it’s disgusting and shocking, I’ve been a customer service manager for 14 years absolutely shocked and appalled by how your customer service staff are trained and their manager at your head office the manager wouldn’t even speak with me too busy apparently, and no point trying to contact the CEO because it go’s to his head office dept in Liverpool who don’t deliver customer service just condescending insults!!! At least Dave Lewis is interested in customer service and customer feedback!!!!”

Helpful Report

Posted 5 years ago

“I have just had the worst shopping experience in your cheadle heath store. I strongly suggest you send your staff on a customer service excercise.”

Helpful Report

Posted 5 years ago

“IF you want to be discriminated, lept upon by several staff members & security, then be victimised, antagonize & finally abused..VISIT THE BRANCH UN NW10 WILLESDEN/HARLESDEN. Just to mention if you have a beard, a rucksack & tanned or Mediterranean or even brown skinned or mixed race, dont forget Muslim then this store will claim your a THIEF, follow you from aisle to aisle, right upto to the car park in addition take pictures & your registration then aid your removal with more staff...now great customer services as I rang to complain just hear say..no call back & little interest...not something out of the ordinary as long as the directors line their pockets.wont hold my breath for an apology but will I assure u il make some noise given every opportunity & social media. Store probably closed as sooner rather then later due to pathetic ignorant arrogance employees...never look down at others or judge B&M staff, u might be out of work...so wait for ur just returns!”

Helpful Report

Posted 5 years ago

“Worst service ever”

Helpful Report

Posted 5 years ago

“Called in b&m Durham to purchase some purfume asked the assistant if I could sample the perfume first and was told no even though other perfumes in the cabinet had been opened which I pointed out. I was told that she still could not open the one I was interest in as she would get wrong. Very poor customer service how does B&M expect to sell perfume if you cannot sample before you buy”

Helpful Report

Posted 5 years ago

“I just found the cashier not particularly customer friendly another colleague shouting over about a code then I wanted some money back and the staff that came over was smelling off fags so not very impressed”

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Posted 5 years ago

“Website is always wrong saying stores open on boxing day at 8am get to store and its 9am lots of people turned up to store if we hadn't made a fuss they would have ignored us all you hear if you question the staff at this store is it's head office they sort out website the manager of the shop should be checking site great way to keep your customers I would have given no stars but website won't let me”

Helpful Report

Posted 5 years ago

“Awful ...walsall wood branch lady called lyndsey... was rude to another customer and to me. Was throwing my items at the checkout. Not sure if she hates her job or what? But she needs serious customer care training or to be let go. Terrible I will not be back to this branch.”

Helpful Report

Posted 5 years ago

“Always be sure to check sell by dates on products as they are frequently out of date and on sale at full price. I have also had to return many products which are not working and appear to have been used previously and then re-packaged. I wonder if they are possibly getting returned items from other places, re-packaging and then selling them at slightly cheaper prices. Personally I would prefer to pay a bit more for quality products. Unfortunately quality is not what you will find at B&M stores.”

Helpful Report

Posted 5 years ago

“I often pop into my local b&m Arnold but last weeki was taken aback when a male staff member spoke to another staff member very rudely and abrupt I don't know how she bit her tongue because I wouldn't of”

Helpful Report

Posted 5 years ago

“The stores are scruffy, dirty and the staff do not look presentable at all and rude. Over the last 5 years you’ve got greedy and not considered freshening up the stores and management taking health and safety more on a daily basis.”

Helpful Report

Posted 5 years ago

B&M Stores is rated 2.7 based on 340 reviews