“Ordered my garment yesterday and for next day delivery (today). I was in the house all morning and the tracking updated saying my parcel was "delivered to reception" at 11:03 am this morning. For one, I live in a house, so in what way does my house have a reception. Two, I was in the house all morning and I was actually outside at the apparent time my parcel was apparently delivered, yet there was absolutely no sign of this apparent "courier" which was Hermes by the way.
My housemate ordered a garment from boohoo with Hermes being the courier a couple of days earlier and hey ho - no parcel, no sign of a delivery van anywhere.
I am a first time user of boohoo so you would expect them to want to impress their customers- I am not one to write bad reviews about things, or write reviews at all, but seeing the amount of poor services customers have received is shocking and you would think they would try and do something to resolve this!! First and last time user of this site”
“I ordered a few items and tracking my order showed my parcel was due to come on Thursday at 6.31 am. Despite saying that it arrived in the evening so I was not home and now I won't be able to have my items until Saturday when I have time to go to the post. Not happy”
“First time buyer, ordered a pair of boyfriend jeans, they weren't ripped at all. Brilliant speedy delivery, i was super excited to receive them, but was disappointed upon opening my parcel. The jeans i ordered were completely ripped almost shredded, not my style at all! Looks like the item shipped to me matches the description of what i ordered but not the picture. Really disappointed and won't be ordering again.”
“Made a large order from BooHoo, and returned some items which they confirmed they had accepted back on 3 Nov. No refund was received so I contacted them on 25 November. The customer service team said the refund to the credit card had failed (as it had expired and a new card issued - a common situation which Visa/MasterCard insist a retailer has processes to handle). Boohoo apparently knew about it but hadn't bother contacting me to let me know and just held on to the money.
New details were provided and I was promised a refund in 3 - 5 days. That never happened and I kept chasing. I asked for it to be escalated to a manager but they refused. I raised a separate complaint via resolver which was ignored by the customer service team, and their team leader when escalated to them.
Eventually, and only after tell them I was initiating legal action shortly, a refund was finally received in January over 2 months after the items were returned. But the only compensation was £5 in store credit despite them hanging on to my money for 2 months, which I clearly rejected. I have written to them giving one last chance else I will be going to the small claims court to get my compensation.
Learn from my mistake and avoid this appalling company. As I understand in Boohoo have:
• Breached the Consumer Contracts Regulations
• Breached their own terms and conditions
• Breached Visa Europe’s policies for handling refunds”
“Next day delievery paid for the courier lied and said it was attempted when it wasn't contacted boohoo straight away who said they had procedures so we are now 3 days later still no answer from them I asked them yesterday to resend it for me as I need it urgently and they won't so tomorow will be the 4th day inhavevsat in the house waiting for a parcel which is not going to come all they boohoo can say is they hac emailed the courier ??????? What use is that ????? Absoloutly disgusted by this”
“Boohoo are a disgrace! I made an order on Thursday 9th Feb and paid next day delivery. The items I had purchased were for a very important Christening I was attending on Sunday 12th Feb. Needless to say the parcel never showed! My attempts at getting in touch with boohoo and Hermes were beyond a joke! No numbers to call and the one for boohoo is Monday - Friday but wait for it!! When I call them today the brainless woman on the phone tells me 'sorry love any complaints have to be done online we are an online company, there is no manager or no one I can actually speak to' that's right... you can't Actually speak to anyone! They are an 'onlinecompany' and you can only correspond through social media and email. The first time I tweeted on Sunday morning I was bombarded with DM us your order number, so I did I explained, they told me they would check with the courier and get back to me. I also emailed the help desk email and had an automated response to say they will response within 48 hours! A great lot of help that is... obviously I didn't get any update via email or on twitter, so I tweeted again and low and behold very quickly I get tweeted sorry please DM us your order number!! So I did and yet again, we will get back to you.... nothing, so now I keep tweeting and keep getting the same response , it's become amusing that a company can be so out of touch with humans and a personal touch, they are all clearly robots! So still no parcel, still no update! I'm going to send another tweet! At least I can predict the response. Useless, Out of touch, Crap Company! Don't bloody use them!”
“I returned an item because it was not as described on their website but I only received a part refund. The consumers rights Act says that consumers are entitled to a full refund including the standard delivery, but the customer service team said they were not able to refund me the delivery cost and gave no reason for this.”
“Ok so this is just an update on my order about the boots. So the item is no longer online. I'am unable to do an exchange on size which is the product quality default. They told me to return the item and there sorry for the inconvenience. Horrible exchange policy. Never shopping there again this is the first and final time. If you are expecting something to fit in the correct size that you order please do not expect it to fit properly.”
“I ordered a pair of ankle boots and my usual size is a 6 from Canada when I received them they were way too big not sure how the sizing works but it definitely does not fit true to size a bit disappointed”
“Ordered a jacket which arrived with the fastening hooks all hanging off. First, and last , purchase. Also am boycotting any company that uses the useless Hermes delivery company.”
“my dress covered in mud and doog poo
I have placed a last minute order with Boohoo as I was in all day the following day.
I have found my parcel in the back yard, thrown by Hermes passed over the neighbour’s garden to land at ours.
We have a big Malamute in the garden and he has ripped the parcel into pieces and dragged my clothes in mud and dog poo.
I have sent photos of the card left by Hermes and the condition of the parcel and the clothes and they want me to return it for a refund.
IT IS UNACCEPTABLE TO EVEN TOUCH THOSE CLOTHES AND SECURE IT TO POST THEM BACK. MY PARCEL AND MY CLOTHES ARE COVERED IN DOG POO!
I refuse to wash it for a return or even touch them. And I repeatedly get a response form CS to return them back. They can arrange a collection and the courier can wrap it themselves.
Edit”
“Best online shopping experience from ease of ordering online to quality of clothing, great price, quick delivery. I have placed 6 orders and they have consistently met all of the stated criteria. Have recommended to all my friends and will continue to shop at Boohoo.”
“I placed my order on 7th Jan 2017. I did not recieve my items which was next date delivery and also needed for a special occasion. I emailed boohoo to enquiry where my parcel was. But all they advised is that they need to investigate the matter and get back to me. Not only did I have to chase them for an update on my items but when I finally requested a refund for their lack of incompetence, they stated that this would take 48hrs (26th Jan 2017).3days later no payment. When I emailed them back to state where the payment was made; they advised that the payment was submitted on the 26th Jan 2017 and paypal have recieved this. I need to check my account, if any further problems to contact paypal directly. Rest assure this payment has not been recieved as of yet. Today - 1st Feb 2017 I called paypal and explained the situation and advised no such payment has been recieved and they will investigate further and provide me with a speedy response.. Never again will I shop at boohoo”