“First off I'm writing this completely in tears - of frustration. I paid specially to have my package delivered in time for a festival I was attending, which was £7 it doesn't seem like a lot but obviously I had then got myself excited for it etc. On the tracking through boohoo & UK mail it said expected delivery by 22.00. By this time it still hadn't come, I didnt really know what to think so I decided to message them to find out. They then proceeded to tell me they were really busy & basically would take an hour to get back to me. Having already felt disappointed as my package wasn't coming & had waited all night for it. I THEN inbox them again as I don't hear anything for an hour, after all this fuss it then turns out because I re messaged I have to wait another hour. So now its one in the morning & I've been awake nearly all night waiting for this reply. To say I'm frustrated is an understatement. I wish they had better customer service ! Using twitter & Facebook to interact with people is really not the way forward, feel like I'm being trolled half the time by people saying 'we will get back to you' etc. Its a shame as they have a good selection of clothes but this experience has put me off.”
“Excellent checkout process, very clear and easy, delivery was awesome, i was kept up to date with despatch information and the item arrived before the scheduled date.”
“Honestly this has been shocking. I have used Boohoo before and have had no issues. However, I ordered quite a few items making my order just under £300- a lot of money to take from my card, and I am aware that refunds are very slow. I ordered next day delivery and my order did not come. I contacted both the courier and Boohoo, both with unhelpful responses. Boohoo very slow to get back, had to e-mail multiple times to get an actual answer. Package now being sent back to boohoo and I am being refunded- I did not want a refund?? I wanted my clothes??? I am going on holiday tomorrow and wanted some last minute items that I had not had time to get. Extremely unhappy, will not be ordering from here again, very disappointed as have always been happy but this has completely tainted. I have overlooked the courier previously throwing my package over the gate even though I have been in all day so I couldn't have missed them, but this had absolutely ruined my experience. Very angry. Very disappointed.”
“AVOID AT ALL COSTS. Beyond poor. The quality is beyond shocking - all see-through and made from the cheapest fabric I've ever seen, that does not look like what was advertised. Whats worse is I returned two packages (which they haven't updated my account at all to reflect this) and when I went to find a number to phone - you have to use TWITTER to get in touch! So to clarify, shit clothes and I've had to sign up for a social media account just to try and rectify the issue. Very annoyed and disappointed.”
“Bought 2 playsuits for a holiday, looked gorgeous on the pics however when they were delivered they were cheap, awful and see through! I won't be ordering anything from boohoo again”
“I've only just started online shopping as I've always been to scared too, from not liking items to them not being delivered on time But Boohoo has changed my opinion and made it easy, even returning orders is easier than I thought! Very happy with their service :)”
“If I could give 0 stars I would! The returns policy is terrible, I have been waiting 18 days for confirmation that they have received my return - which they claim not have and as I don't have my receipt they cannot refund me I have been back and forward emailing them for 30quid if I was going to try to take the pi&@ I'm sure I wouldn't take this amount of time out of my day I am a busy mum of3 and can be a bit scatter brain when it comes to keeping receipts etc. I went to post office who advised they cannot print a copy of receipt but as boohoo provide a return label with a unique sending number on they should be able to do this boohoo have said they have done but it's not been delivered. Have never had bother with Royal Mail before. I think boohoo are at it!!! Will not use again! They must need my 30quid more than they think I do!”
“I placed a order so my sister would receive the items on her birthday, one of the dresses was supposed to be worn on the day for nice meal out. When it arrived it was a size 12 in size 8 packaging, she was very upset as I, as I paid £4.99 for next day delivery for a reason! And i have now been wwiting 2 weeks for a refubd as they say they dont exchange..which is ludicrous. Terrible customer service, as they only DM on Twitter saying it's been refunded where is the solution! Where is my money?”
“My order had my name but different house number and this happened twice. They could not use my billings address. They have the worst customer services so far. Company should be scraped. Rubbish!”
