“Ordered size 14 satin pyjamas set, not at all happy!
Never had any problems with other shops for my size yet these were awful sizing! Made me feel so self conscious hence why I will never order from them again.”
“I have ordered three different items from this company, the quality of the clothes are very poor, the fabric keeps coming out of the coat, leggings are completely see through, all the items were very very bad quality yet the price is so high
!! DO NOT RECOMMEND !!”
“Very disappointed! I have ordered some maternity clothes for myself - first time I have received it a week later even though I have paid for next day delivery - delivery charge has never been refunded to me.
Second time my items have been delivered to completely different house, luckily enough these people knew who I was and have given me my parcel later.
And the third and last time I have tried to give Boohoo a chance I have again not received my order on time & still awaiting for it!
I am 7 months pregnant and I really do not need any additional stress - but this has been very stressful to deal with Boohoo & their delivery company Hermes!
Very disappointed! Will not be using Boohoo ever again.”
“DO NOT BUY the black paisley face mask at £5. Absolute rip-off. There is no sewing or loops, just one piece of really cheap material cut by a machine. Must have coast about 2 pence and that’s not exaggerating. Disgusting exploitation of the Covid 19 crisis”
“I ordered a coat on line and at the time there was an offer of 1.99 delivery if you entered the code BOOHOO just before I clicked Apple Pay I checked the total was 11.99 . It was . When I clicked to pay it took 14.99 .
When I got hold of someone to sort this out I was told did I have a screenshot of the code having been applied -obviously I didn’t as I wasn’t expecting a problem .
They said they couldn’t help . Now it’s not the 3.00 as it’s such a small amount but just think if they did this to 300 or 3000 people . Good money .
I really feel aggrieved that they didn’t believe what I was saying although they could clearly see what time I made the order and what offer was on and why would I pay 4.99 delivery when I quite clearly saw the 1.99 offer”
“Its the worst company I have ever dealt with. No contact telephone number. The Email add to Customer Services is full and unable to deliver. Its been almost 2 months and no sign of my refund. Its appalling!”
“I ordered a pair of their boots and when it arrived it was the wrong one. I emailed them to let them know they sent the wrong one (with pictures included) and to send me the the correct pair and a shipping label for this box. When they finally got back to me, to do the refund online but I saw that it was gonna charge me to print the shipping label. I felt as though they were the ones that made the mistake so why do I have to pay to return it ($4). In our emails I consistently reiterated that I will not pay the shipping fee because they were the ones that made the mistake. It wasn’t even only about the money, it was the fact that they charge even if they made the mistake. They told to pay for the the label and send them a pic of the receipt once it’s done and my money for both the shoes and the shipping would be returned.
At the post office I had to also pay for a box because the return label boohoo charges you for need it’s own box and not just the boohoo bag. Now that’s an added $3 and some change. Mind you when you order the shoes you also pay $10 for shipping. The shoes were like $22 or something along the lines of that. The emails were over a span of several days because they take a while to respond. Once I shipped the item and told them everything that I was charged, I also attached a pic of the receipt for the shipping label and box. It was after this email that they completely stopped opening my emails (I have an email tracker so I can tell when it’s opened).
After some time, I received an automated email stating that my money has been refunded. When I checked the refund, they only refunded me the $22 Nd some change back that was the cost for the shoes. The didn’t refund the initial $10 shipping fee, the $3 shipping box fee, and/or the $4 shipping label fee. When I contacted them about all of this, they continued to ignored my emails.
I have never left a bad review before but my whole interaction has been terrible with boohoo. Their stuff isn’t the worst quality so my problem is not in regards to that. The problem I have is the fact that they were the ones that made the mistake of sending the wrong shoes, yet they still charging you for all of the shipping costs include the one from the first order because you don’t get a full refund that includes the shipping price. It’s really frustrating to communicate with them because they make promises that they can’t keep and when it comes time for it, they just ignore your emails. I believe all of their acts are intentional because they don’t even allow reviews on their website but you can clearly see here that I’m not the only one that’s had a problem with them. I do apologize for the extremely long review but I wanted to include all of the details.”
“DONT ORDER FROM BOOHOO. Ordered twice now from boohoo. Been extremely disappointed. The material they use is HORRIBLE and cheap and their sizing it horrendous , I ordered a bigger size of joggers just in case and couldn’t get them past my knees! Waste of money and can’t return as I don’t have a printer!”
“My order was delivered within 2 working days and when I contacted about returning one of my items, they were very friendly, efficient and helpful.
So 10/10 for customer service.
The only downfall was a pair of ripped jeans that I ordered in a size 10 that were just ripped so badly it literally looked like I done a crappy DIY job myself. Hence why I returned them.
I also didn’t like the fact that you couldn’t edit any of your orders before being dispatched.
I had accidentally ordered 2 of each items and about a minute afterwards I tried to cancel/edit and I had to wait for my items to arrive to then return them to get a refund.
Other than that I usually like the style and quality of clothes.
Size wise: pretty accurate.”
“DO NOT DO BUSINESS WITH THIS COMPANY
It took 3 weeks (costing £7.99! Almost half the price of the dress) for my wife’s dress to arrive and when it did, it was too small and too short so I tried to return it. Their website talks about a returns process at your cost but they have to authorise first/advise return address etc and after several e mails, this is finally what they said “.
We are really sorry for the unpleasant shopping experience.
Our return warehouse is located in Guangzhou, China. And in the process of returning goods,the Custom tax you will be charged is high and the cost exceeds far more than the value of the goods.
So to avoid the hassle to return the item back to us, how about we refund you 10% payment and you keep the item?And we can also offer you a good discount on your next time.
If you still want to return/exchange the package, please contact us again and we can offer you a return address.
Note: The shipping address on the original package is not our return address, if you return back with that address, we will not get your return package and we cannot refund/exchange for you in this case.
If you have any questions, Please don’t hesitate to email us
Warning - do not do business with this firm! They are based in China and their customer service is awful!
I STILL HAVE THE DRESS AND HAVE GIVEN UP ON GETTING ANY REFUND”
“I paid $40 for sandals that took over a month to arrive which is no biggie given COVID but they arrived with an accent detail stitched differently on each shoe which I don't like. When I contacted customer service I was advised they and the vendor see no problem. In searching online I find the same shoes offered for a fraction of what I paid. I will use sewing scissors to remove the chains and enjoy the shoes as they fit comfortably and they are attractive. I'm displeased with paying more than I could have to modify the product and I'm displeased that Customer Service was sub-par.”
“Don't ever order from here.products arrived 3 days late when it's supposed to be next day delivery and nobody keeps you informed as to why. boohoo do false advertising the dress that I ordered was meant to be baby pink and it's an orange pink and it's the same catalogue number so obviously the way they portray it online is not what you get.also you think you're getting a bag in but what you're getting at the end of the day is cheap nasty thrown together trash please don't bother save your cash for something worthwhile”
“So you pay for next day delivery for a year and the second time you order apparently Herems could not find the property and guess what Boohoo don’t care cause they have already had my money”
“Delivery meant to be in 1 day....it didn't happen & nobody to contact on phone to speak to, & nobody replied to my email....still waiting for parcel....
Previous order came on time, but photo online looked like cotton dress, & really it is polyester....no information online re fabric...& photo showed it as mini, but it's longer than my knees....photos misleading..
I'd not bother with boohoo if I were you!!!!”
“Very poor customer service. Ordered a product and received a cheaper brand. Boohoo refusing to refund the difference even though it's their fault!
If you order something you cant or they cant even cancel the order.
I've been a customer with them for a long time and when something goes wrong and you try to get help not interested!!!! Never using again!!!!”
“i just made one mistake on the address , contacted the costumer care immediately , they said they could not change the address, even when the product didnt left the warehouse. they said its not going to be a problem, so i waited. contacted them a lot of times and the local carrier.
in the end no product and no refund. wouldnt buy for sure from them again.”
