“When I received my order, the products looked different to the pictures. One of the products had been very poorly made. I have sent them back and I am expecting a refund. Very poor customer service. I won't buy from here again, and I wouldn't recommend to anyone. If you are planning to buy from boohoo, make sure you get a size up, or even two sizes.”
“I would have loved to give this company a better review, however their customer service is so horrendous that I can not justify giving them more than 2 stars. The clothing itself is extremely affordable, fashionable, and decent quality. However sizing is very difficult because it's based off of UK sizes. However, I still took the leap and ordered several different sizes assuming I could easily return what didn't fit me. Unfortunately many of the items did not fit properly and some were fabric that I did not care for. So I returned about $75 worth of clothing. I got tracking on my package and it said it had arrived on Oct. 3rd. Over two weeks later I have STILL NOT received an email from Boohoo.com confirming that they received my package. All of the customer service sites simply keep telling me that they have not received the package and that I need to wait longer. Thankfully I made my purchase with my PayPal Credit account. I contacted PayPal because purchases are protected through them and they are handling the disputed refund for me. If the company does not refund me I will not be charged. However, if I had not done it through PayPal I would most definitely be out that $75 which would be unfortunate. BUYER BEWARE!!!! It's an ok company as long as the items fit.”
“I had read poor reviews for Boohoo, but I've just used them for the first time , the delivery was fast and the product fitted well and the quality very good for the amount I paid :-)”
“I ordered loads of items from boohoo, I soon realised that most clothes were too short and completely wrong sizes! I'm a size 8 and had to re order two dresses in a size 6 and 10. My order did not even post all of the items I ordered, I asked them to send then when they did they followed the usually boohoo trend and did not fit. I sent them back and I still have been charged for them. After spending what seems hours of my time getting a response I have been ignored for over a week after talking to two different people about this. If you are going to order from this company I would suggest not! They don't even have a helpline number to talk to! I certainly won't be ordering from this website ever again!!!!!!!”
“Absolutely awful!!! I placed an order on a Monday, didn't receive an email that it had been shipped at all that week so I emailed customer service. I told them I ordered the shoes for an event the next Saturday and that I expected 14 days would be plenty of time. 24 hours later they responded and assured me that I would receive them on time. Then I began tracking my package and it said. would receive it the day before my event. I was annoyed but relieved that I would receive it in time. Then today (two days later) I tried to track it again, both UPS and wndirect said information could not be found. Then I received another email from them saying my package shipped TODAY and I won't receive it until the 22nd of October. Entirely too late and absolutely ridiculous. If that is the case, that will be 17 days from the day I placed my order. I am very very unhappy with this entire process and do not recommend this company to anyone. Boohoo should take a few hints from Missguided.”
“This was my first time ever ordering anything with boohoo. I'm very big on customer reviews I like to do my research before I just give my money away. I took a chance with boohoo bc I've seen negative and good reviews.. I ordered 3 Maxie skirts with 3 day shipping. I'm in the United States and they are in United Kingdom my order arrived on time and I was very pleased with my skirts they were well made and exactly what I wanted! Boohoo has just gained another customer.”
“Fast delivery but very poor cheap quality, in fact 2 identical tops ordered in different sizes and when they arrived they were different colours (supposed to be white) with different labels. Never will use they again !!!!!! I wrote a review on the top but it is nowhere to be seen, probably because it was a terrible review of their clothing!!”
“i bought a clothes for next day delivery and i payed but its been 4 days not receiving it plus the web peoplw keep saying they gonna solve it and don't”
“paid for next day delivery olready 6days. Tried to clame back delivery fee but boohoo refused to do that by claiming that there was attempted delivery. Basically they blamed me, but the fact is that last 6 days I waisted sitting at home and waiting for delivery and no one has rang my doorbell.”
“Very poor quality, sizing completely off, at a least 2 - 3 sizes too small.
Don't get me started on the returns!
It takes weeks and weeks to get a refund!! I'm still waiting 4 weeks after its been returned and they've got the item.
Never again, may as well flush money down the loo.”
“Only ever orders twice and had to return items both time waited over 21 days for refund, only order if you plan not to return, never ever have you to wait this long for returns, disgrace”
“I ordered a co-ord set with first class delivery I never received this item untill I emailed them saying where is my item for them to inform me that it was never sent as the item is out of stock but the website still allows you to perchance the item which credits in stock. Very disappointing website will never use again!!!”
“Your site is always closing down on me half way while i am shopping. It has been like that for a year. You always put things on sale and after a few days the prices go way up again. I am not pleased with the customer service. I wouldnt be buying from u no more even though delivery service is good. F u guys”
“i bought 5 maxi dresses from boohoo and sent everything back. everytime i purchase from here the material is vile, nothing lasts more then 1 wash, nothing looks like pictures. i dont know how they get away with it.”
“Unbelievable the return system. I recommend you all read my experience before ordering with this Site unless you think that you will never have to return any items.
Their return system is madness.
I returned the items just right after I received them which was back in August 5th. And OF COURSE, they sent me a label where the return office is located in AUS while I'm in Canada and when I checked the return addresses after sending the package back, I found one address in Canada. WTH??? all they said was an apologies that the label was incorrect?? It costed me 40$ to return them. I told myself to let it go because it was also part of me to not carefully check the return addresses and FULLY trusted whatever they sent me. BUT, read their freaking return policy on the website, it tells you to use the provided label included in their package and only to download their address label when you don't have or lose one. so who would freaking think there is a different address??? so PLEASE, be careful with this.
And finally waiting for more than a month, I emailed them as I still didn't receive the refund. AGAIN, they apologized and said my credit card was expired so they couldn't refund me??? say WHAT? my credit card expiration date is in 2017??? Am I in 2017 already? I assume this is just an excuse to not refund you. They then asked me to provide my actual bank account so they can refund directly. Never heard of this before.
After provided my bank account, transit number and stuffs for an actual money transfer, they got back and said the numbers were incorrect?? OMG with all the troubles I went through, this thing really blows me a fuse.
Of course I again sent them ALL the info my bank sent me for the money transfer. I'm now still waiting for their response to refund me. Can you believe how complicated for a refund with this Site?? I've been ordering online stuffs A WHOLE LOT and this is my FIRST time experiencing such a freaking return issue.
I feel like they are doing this on purpose to make it impossible to get the money back. This Site is a freaking rip off. I bet all the good reviews is because those never have to return a damn thing.
YOU BETTER WATCH OUT BEFORE ORDERING.ONCE THEY HAVE YOUR MONEY, THEY WILL MAKE EVERYTHING THEY CAN TO NOT REFUND YOU.”
“UTTER CRAP!!! No contact number for boohoo or delivery company Hermes both ignore you waiting for next day delivery up to now 3 days late my parcel wasn't delivered due to address query for past 3 days they have had it on the van out for delivery? I find this utter rubbish as they have been delivering to my address for at least a year and in past week or so i've had 3 deliveries off them so why address query just an excuse for lazy drivers won't be using boohoo again or anyone who uses Hermes both ignorant and unprofessional don't know how they keep there business going...??? No phone contact for customers and ignore emails thieves is what springs to mind????????????????????????????????”
“I returned two items to boohoo for refund. On 8/25 it says it was received by the Atlanta Ga , their U.S. facility that doesn't process returns but only forwards packages to the UK to cut down costs for customers returning packages, via my tracking number on the receipt I received from my local post office not boohoo. I've contacted via email boohoo twice already on 9/4 and again 9/15 and both times I've received an automated reply. I I've yet to receive a confirmation email or my money back. These people are giving me the run around and I will never order from this company again.”
