“Why can't we give them no stars....... absolutely appalling customer service. My order did not come it was shown as delivered. They asked me to confirm my address twice like I don't know where I live!!!! They don't respond effectively or quickly enough.....I'm still waiting for my order which I clearly DO NOT HAVE.
FOR AN ONLINE COMPANY THEY MAY AS WELL USE HORSE AND CART OR JUNGLE DRUMS NOT IT!!!!”
“Honestly the worst customer service. A company as big as Boohoo, don't even have a customer helpline contact number.
You either email them which takes up two days for a response or you need to tweet them! The amount of time wasted on waiting for replies.
The partner courier company Hermes is just as bad - attempting to make deliveries but not really.
My package is now "return to sender" who knows how long it'll take to get it.
Never buying from boohoo again and am advising my friends to stay away”
“It was my first time shopping online at Boohoo AND my LAST. It took almost a month to have my order shipped to me (USA) and then over a month to get a freaking refund. I still haven't received it. They are very unresponsive on email and it takes forever to hear a response. I heard they acquired Nasty Gal recently, but I won't be shopping there either. Once I get my refund, I am done with this company.”
“the description of the ites are very very poor. Bought a necklace that said "2 piece best friend necklace" and i bought it thinking it was a 2 peice necklace for two people but turns out its two necklaces attatched to make one! stupid!”
“Not happy with returns policy, it states free returns on the site, but if you don't have a printer to print off the label then you have to pay for post office returns, as well as paying for delivery. Makes a cheap made garment work out dearer, won't be using again”
“I might be happy with their products but definitely I am not happy with their delivery service or customer service. I have paid for next day delivery and I have not received the parcel. Who knows how long it will take ? Moreover, if you want to get in touch with someone there is no phone number so by the time they respond to your email you don't need the product anymore. One thing is sure ...they take your money instantly but when it comes to customer service and delivery services they don't care.”
“Ordered a maternity dress for an event in 2 weeks time. A month and a half later still no sign of the dress. Contacted boohoo number of times requesting a refund and though they admitted the delivery van broke down hence I had never received the order, they also told me in 5 different emails that I am not getting a refund until the order is returned to them. Tried contacting the delivery company, the tracker number is not recognised. Losing all hope of getting my money back”
“If there were negative stars I would award Boohoo.com that. They don't even have a contact phone number. My last email requesting my FULL refund has been ignored. Their policy is to refund postage when the mistake is theirs. On this occasion, which is my first and last order, I ordered size 10. Their size guide indicated it would be a certain measurement. When I received it, it was 10 inches bigger, so not a size 10 and a fault on their part. I was explicitly told I wouldn't be refunded postage owing to ordering the wrong size. They should try to advertise honestly- that they are completely incompetent would be a good place to start.”
“although the delivery is great the products never are, there's always something wrong where I have to sent it back.. And sending it back is a nuisance!!! What went wrong boohoo. Avoid avoid avoid”
“I ordered almost a week before I needed the products to allow enough time to make returns if needed. I did not expect to have to make returns mulitiple times. My product arrived with a huge rip in it which I sent back. The replacement was a different different product which I now have to return as well. I do not have to keep returning things that I didn't order or are faulty. I have spent hours sitting by the phone waiting for a reply from customer services. My first email was completely ignored, so I used Facebook to get in touch. They claim they will usually reply within an hour, I have been waiting for 2 hours for a reply, after having received previous replies 3 hours after I sent my messages. I can't spend a third day waiting in for a delievery that may or may not be faulty or incorrect. I was a regular customer at Boohoo.com, despite having numerous problems like this in the past. I will not be ordering from them again. Not worth the time and effort.”
“Pretty happy with my order from boohoo.com. I knew there was a risk when i ordered as everyone here states its a scam.However i was pleasantly surprised by how fast, pretty and good quality the items were. I ordered a boyfriend style cardigan in grey and it was perfect! The material was itchier than i imagined but it was £12 so i didnt expect anything more.. I bought contour crayons that are easy to use and very good quality for £7. I also bought a highlighter for £3 and its my favourite one yet! Creamy but also not overly shiny like eye shadow. If you want to see more i have updated my story on insta @littlewiccanx”
“I ordered three items. One of the items was the wrong color [ordered a white top - I received a grey top]. Liked one of the items and did not like the fabric of the third item.
I Fed Ex back the two garments and request refund of the Fed Ex shipping.
I paid for the items via credit card and they are not willing to credit back my card. They are requesting my bank account info. I even told them to use the refund for the items currently in my shopping cart to make the refund easier. To no avail.”
“I have ordered from boohoo a number of times before, but the service i got this time was excellent placed order at 8pm on saturday evening they were offering free next day delivery but because it was late on saturday said i would get parcle on Monday which was fine but come sunday morning at 1030am the parcle was here! Top service happy with purchase too”
“Bought an item with next day delivery, Normally you receive an email from the courier to say they have received the package and it will be delivered soon that day. But we didn't get that and didn't receive the package as well. In the mean time we were contacting via social media which just said they would get back to us in 1 hour but no response, The day after we revived a message from the courier to say they had picked up the package and will be delivered soon,
So got the telephone number to ask why the package had not been delivered they advised me that there was no one to complain to have to go on social media are they having a laugh who now a days does not have a person you can talk to to find out what has gone wrong or to complain. Would not buy from these again bad service ill stick with misguided they can delivery next day without any problems.”
“Ordered my garment yesterday and for next day delivery (today). I was in the house all morning and the tracking updated saying my parcel was "delivered to reception" at 11:03 am this morning. For one, I live in a house, so in what way does my house have a reception. Two, I was in the house all morning and I was actually outside at the apparent time my parcel was apparently delivered, yet there was absolutely no sign of this apparent "courier" which was Hermes by the way.
My housemate ordered a garment from boohoo with Hermes being the courier a couple of days earlier and hey ho - no parcel, no sign of a delivery van anywhere.
I am a first time user of boohoo so you would expect them to want to impress their customers- I am not one to write bad reviews about things, or write reviews at all, but seeing the amount of poor services customers have received is shocking and you would think they would try and do something to resolve this!! First and last time user of this site”
“I ordered a few items and tracking my order showed my parcel was due to come on Thursday at 6.31 am. Despite saying that it arrived in the evening so I was not home and now I won't be able to have my items until Saturday when I have time to go to the post. Not happy”
“First time buyer, ordered a pair of boyfriend jeans, they weren't ripped at all. Brilliant speedy delivery, i was super excited to receive them, but was disappointed upon opening my parcel. The jeans i ordered were completely ripped almost shredded, not my style at all! Looks like the item shipped to me matches the description of what i ordered but not the picture. Really disappointed and won't be ordering again.”
