boohooMAN Reviews

Name: boohooMAN
Rating: 1.66

1.7 Rating 707 Reviews

14 %

of reviewers recommend boohooMAN

Company Reviews

Questions

Metrics

1.7

Based on 707 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how boohooMAN made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

boohooMAN 1 star review on 21st November 2024

Anonymous

boohooMAN 1 star review on 8th November 2024

Anonymous

boohooMAN 1 star review on 30th October 2024

Danielle- A Customer Who Will Not Return Or Recommend Your Site

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time ordering from here. Excellent service, regular tracking updates sent, will use again thanks”

Helpful Report

Posted 4 years ago

“Very pleased with my orders. I've ordered 4 different times from this site and each time my order has arrived in a timely manner meaning withing a week or so. The clothes are more than reasonably priced so of course I was skeptical at first but once I received them I was pleasantly surprised.”

Helpful Report

Posted 4 years ago

“The coat I ordered they sent me the wrong size and then I had to email them twice and tried to reach them for more than a week before I could get in touch with someone through Whatsapp to return it, and then only to be told that the product is out of stock! I will never order from this site again ever! Had they have sent me what I paid for to begin with this would've never happened! And now I bought this as a gift for someone who has already seen it and it now has to be sent back because it's the incorrect size and doesn't fit! And now all the products are gone because they take forever to get back to you! Plus the zipper was broken! DO NOT ORDER FROM THIS WEBSITE!!!”

Helpful Report

Posted 4 years ago

“I need everyone to read these reviews before purchasing ANYTHING from this company!!! They are practically scam artist. I wish I read them before I bought something because I basically gave them my money and never got my clothing. These people won’t respond to emails or anything. Trust me. SPEND TOUR MONEY SOMEWHERE ELSE!!!”

Helpful Report

Posted 4 years ago

“I got an email saying my order was shipped on the 9th, when i track my order on fedex it tells me only the shipping label has been made & it has not been sent out. Today is the 18th, I really need this costume for my baby shower that is on the 24th which was why I placed the order because it was said that it would only take 6 business days to arrive. Although tomorrow the 19th will be the 6th business day (including the holiday that just passed) I’m concerned because fedex is showing that this item has not been shipped.. should I cancel my order & get a refund so I can purchase this costume else where KNOWING I will have it in the time frame needed. That’s the message I sent to them via email & Facebook. Now reading these reviews, I know I am Screwed.”

Helpful Report

Posted 4 years ago

“havent received my order. Never ordering again”

Helpful Report

Posted 4 years ago

“I got a few oversized shirts, they are bad quality. The collar gets all messed up after a wash so you really cant trust this shirts. I want to buy some pants from them but I am not sure if the quality would be as bad as the shirts.”

Helpful Report

Posted 4 years ago

“Didnt ship my item and then didn’t give me a refund.”

Helpful Report

Posted 4 years ago

“The website is not up to date, Iteam shows available on site but after buying two days later says not available, refunded but didn’t allow me to choose another product as i have to buy again similar product and have to pay for second time delivery fee which is $12.99! At least have provided me free delivery because it’s their fault to put in customer in that situation! i try contacting the support team but they says i can’t do anything as system is like that!”

Helpful Report

Posted 4 years ago

“I got a boohoo man nasa hoodie and the hoodie itself is cheap and thin”

Helpful Report

Posted 4 years ago

“communication is awful. lost my tracking number and they have not responded to my email. it was supposed to be here in 6 business days and it’s been two weeks. i can’t even look at my tracking and they will not answer. this company is an actual joke.”

Helpful Report

Posted 4 years ago

“I bought 2 packs of face masks, which the black ones contain 5, and grey ones are 4. They do not fit around my face, as it says they’re for children, which didn’t say on the website. I can feel discomfort on my ears. Unfortunately, I cannot refund them. It’s a waist £20 I spent, which I cannot return.”

boohooMAN 1 star review on 25th September 2020

Helpful Report

Posted 4 years ago

“they change clothing sizing from item to item, its just reidiculous, i always orded "S" tracksuits, but now i cant even wear their "S" bcuz its like "XS or XXS", one leg on my pants is smaller than other one, they done have any kind of quality control when making items, awful company, awful quality and service”

Helpful Report

Posted 4 years ago

“Still been waiting two weeks for my delivey which should’ve only took 3-5 business days wish I wouldve read these reviews before even ordering off this site... still unbelievable that Afterpay even sponsors this site”

Helpful Report

Posted 4 years ago

“We ordered a suit. Top and bottom and after ordering we read reviews!! All of the reviews were awful and said nobody got their item or got it way late bc it ships from the uk. I was horrified at the point and wanted to stop the order. We ended up getting the suit in 3 business days and it’s perfect! Not sure if others really had this problem or not but for us...5 stars. Cheap suit Price wise but it good quality Happy customer”

Helpful Report

Posted 4 years ago

“Ordered items Monday around lunchtime, it’s Friday and they still have not been dispatched and the amount has been taking from my account! Absolute poor service.”

Helpful Report

Posted 4 years ago

“Thursday 3rd I ordered and paid for next day delivery, hours before the 10PM cut off time. I needed next day delivery because I go on holiday on Tuesday 8th (5 days from when the order was made). Friday 4th My next day delivery order had not arrived. I contacted BoohooMan through Facebook who told me my order had been sent to the incorrect depot and as a gesture of goodwill, they offered me a coupon code that would give me free next day delivery on my next order. Saturday 5th My next day delivery order still hadn't arrived. I was told my order was in transit and to wait another 48-72 hours. I asked if my order could just be sent again from the warehouse as I could not risk my clothes arriving after my holiday departure. I was told by this was not possible. Sunday 6th Using Track My Order, I could see that my order was infact not in transit but still sitting at the incorrect depot. Knowing my order was probably not going to arrive before my holiday departure on Tuesday 8th, I reordered my entire order and tried to use the gesture of goodwill coupon code but it resulted in the error message "%1$s" so had to pay full price praying it would arrive for Tuesday. Monday 7th My original order showed as still sitting in the incorrect depot despite being told it was in transit. My new order showed as being dispatched. Tuesday 8th My new order arrived just before my holiday departure and old order showing as still sitting in the incorrect depot which begs the question, why could the order not be resent from the warehouse after being told this was not a possibility? So, 5 days after paying for next day delivery, my order still hasn't arrived. God knows if it will arrive when im back from holiday. Probably not. I spoke to a total of 8 people, all of which didn't read the prior messages in the thread which was extremely frustrating. They missed the point that I needed my order before holiday departure. They refused to send me a review link which I asked for 4 times. They refused to refund the delivery charges on the original order despire the fact I'll have to send it back when it eventually arrives. A truly awful, awful experience. This reivew would be somewhat positive if they had basic customer service skills. The could have: Resent the order from the warehouse or refunded the full delivery costs. Made sure the gesture of goodwill coupon code actually worked before sending it. Sent me a review link when I asked the first time instead of the fourth time. Read prior messages in the thread or use the same customer service advisor instead of 8 different people. Don't lie to the customer and tell them an order is in transit when it's sitting at the incorrect depot. Would rate 0 if I could.”

Helpful Report

Posted 4 years ago

“First, I never received my package, the. They make it very hard to find a costumer service number to report my missing items. Very unreliable.”

Helpful Report

Posted 4 years ago

“Seems like us large is equal to xl, use their size estimate tool. I was skeptical about the xl but ordered anyway and fit was spot on. Did two day shipping and showed up on time. Shirts are butter soft and slightly longer but fitted. I'd order again. I assume it's owned by asos so may be hit or miss.”

Helpful Report

Posted 4 years ago

“Placed order through their app but it did not log on their system. However, payment was taken immediately from my PayPal account. Told to wait 2 days for them to sort the refund. 2 days pass and no refund, then told to wait 5 days for refund, but still nothing. Then told to wait 7 days for the refund to be processed. I could grow very old at this rate. Have removed app and will never buy from these con artists again! Zero stars if it was possible.”

Helpful Report

Posted 4 years ago

boohooMAN is rated 1.7 based on 707 reviews