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Boots Reviews

2.6 Rating 1,834 Reviews
39 %
of reviewers recommend Boots
2.6
Based on 1,834 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Boots Reviews

About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Visit Website

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

Write Your review

Boots 1 star review on 11th July 2024
Louisa
Boots 1 star review on 28th April 2024
Anonymous
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 1 star review on 8th October 2023
Vanessa Davies
Boots 1 star review on 8th October 2023
Vanessa Davies
Boots 1 star review on 8th October 2023
Vanessa Davies
38
Anonymous
Anonymous  // 01/01/2019
I tried to order online and collect in store. I added my items and placed the order. The website asked for my payment details 3 times, once it went through it again asked for my billing address for the 2nd time and yet again my payment details. I gave up as putting the same details in a total of FOUR times is insane! This all took so long I could have went to the store. I ended up shopping at Superdrug. Terrible and time wasting, won't bother again!
Helpful Report
Posted 8 years ago
Ivan, the pharmacist at Boots London Rd. St Leonards on Sea deserves much praise for his patience, empathy and immense knowledge. He put to rest long held concerns in a way that no Doctor has in the past. Sincere Thanks. MRS. D.
Helpful Report
Posted 8 years ago
I as served by a lovely member of boots staff yesterday called Karen (Boots in Boston, Lincolnshire). She was extremely pleasant, efficient and helped me to get the most value possible from offers and vouchers. It resulted in me spending quite a lot of money but feeling I had amazing value and great points. This lady is a credit to the Boston branch. (I had previously walked out of the Skegness branch do to a very curt unhelpful lady and went to Boston as I trusted they would be helpful)
Helpful Report
Posted 8 years ago
Local store in rhos on sea, the staff constantly ignore you standing at the counter waiting to be served, today I waited6 minutes, and I was the only person in the shop, too busy all three members of staff completing prescriptions, it is always like this, I don't know why I bother. The Llandudno and Prestatyn stores are just the same.
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Posted 8 years ago
Recently, I ordered on boots.com for 5 times, and Boots cancelled my order for 5 times without any reason given to me!! the boots.com also has got technical problem for a long time without solution. I could not check out by using PC version IE, google chrome or firefox, but only could check out by using my mobile, which was very frustrated! The worst online shopping experiences.
Helpful Report
Posted 8 years ago
I as served by a lovely member of boots staff yesterday in Huddersfield called Jill she was extremely helpful and ordered an item for me to collect in store tomorrow which wasn't available I felt embarrassed taking lots of time and when I apologised as there was a few people queuing she said 'don't worry it's your turn' she was so helpful and a credit to the Huddersfield boots store Thankyou
Helpful Report
Posted 8 years ago
Everytime I've ordered an item to be collected in store, it has never arrived remotely on time, if it arrived at all. This is incredibly frustrating, and show's a complete disrespect for their customer's time, not to mention a general incompetence. I genuinely surprised it even manages to run as a national business. Also, the employees in store seemingly have no clue of how things work. After attempting to pick up a package yesterday (when it was meant to be there), after a fumbling search for the item, I was told to come back today. I did, was made to wait for 25 minutes while they did the same thing, and then got told to come back the next day. I will never order from them again
Helpful Report
Posted 8 years ago
Went to Boots St Albans yesterday and when I'd made my purchase I realised on my way out that I'd forgotten to use my double points coupon. I went back to Rynette who had served me to ask if I could get the points added but she very abruptly said ' No too late'. I explained that I had done this before but response was the same with a long face and no apology for not being able to help. As I was passing the Yves St Laurent counter on my way out I saw an assistant was free so I asked her the same thing. Her name was Natasha and she couldn't have been more helpful. She refunded all the items I had bought and then put them through again with the double points coupon. She was very friendly with a lovely smile. What a difference from Rynette! It seems a shame that some people are working in a customer service role when they quite clearly have no idea about customer service! I'm sure there are a lot of unemployed people who would love that job and do it better! Natasha on the other hand gave a shining example of great customer service so 5 stars to her but none to Rynette!
Helpful Report
Posted 8 years ago
Very happy & helpful staff Mel @ Poole branch helped me with my coupons using the most beneficial to my purchase explaining all the offers always a pleasure in that store.
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Posted 8 years ago
I went this morning into Boots in Crewe Grand Junction to buy new and return my faulty instant root concealer. The lady who was there did not want to help me at all. She was nearly rude!!! No knowledge of the product as well!!! No intention to help whatsoever. Her name was Elie. Instead of giving any help to choose the right root concealer, she suggest me an option to visit a hairdresser. She was trying to convince me that root concealer won't help as my hair was too blonde. I was so suprise she was not aware that they had a shelf with a samples(I only spent 3 minutes to find it) of this products and on top of it I manage to find a concealer that actually works right for my blonde hair. I left with a feeling that self-checkout lane will be more helpfull than rude and helpless staff.
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Posted 8 years ago
Customer service was very poor.
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Posted 8 years ago
Served by Elizabeth at Boots Stag,Rotherham,very good service as always at he local store.
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Posted 8 years ago
I went today to folkestone boots to return broken hairdryer which i bought last year. The lady at counter brushed me off i had to complain to manufacture company. When i said it hasnt been a year yet she asked for receipe. She said i can exchange or get money back-fair enough but when i asked i used voucher towards to it can i still use it she went no its saving. I politely said it was bday voucher and I am loosing £10. She abrutly talked to me and wouldnt accepted it. I chose then hairdryer minus ten pounds i lost. I wouldnt be buying any elec.goods and def.not using vouchers!!!!
Helpful Report
Posted 8 years ago
The service fron the two assistants Matthew and Kate in huddersfield store was amazing, they were extremly friendly helpful and knew everything I needed to know, about new products and what they recommended for me and my tone, I walked in confused and walked out with what I needed, I liked to pay for quality but nothing is better than a good confident and happy customer service, I got a lively boost in feeling good and that was down to customer service from Matthew and Kate, they had the right stuff as one says. THANKS GUYS
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Posted 8 years ago
I often shop in our local Boots chemist in Sudbury Suffolk,there is a male assistant called Lewis who is the most helpful,enthusiastic,friendly,shop assistant I have ever met,he is always the same every time I visit,he doesn't realise just how much he is appreciated. I am sure he is this way with everyone,he needs recognition for his attitude,he clearly likes his job,he is a pleasure to have in the chemist. Well done Lewis
Helpful Report
Posted 8 years ago
My mum and I went to boots in kingston and was served by colleague named Tony. All i can say with Boots are very lucky to have happy friendly colleague who makes all there customers feel appreated for ensuring great customer service by ensuring we have everything we needed. He promited your loyality card and told us what you gain from it. I shop in kingston boots many of times but have never recieved a service like this before. As someone who has works in retail for many of years i know sometimes it can be hard work but it very rare you see someone so friendly and happy in what they do. Tony should recieve praise in his work because of his great service i will be going boots more often because the serive is outstanding.
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Posted 8 years ago
A customer assistant in boots was extreamly helpful. She went above and beyond to make sure I had everything for my holiday checklist.
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Posted 8 years ago
I visited the Gosport High Street store - 1020 with a very swollen foot. Not sure of the problem I was looking to purchase off the shelf pain relief when I decided to speak to the pharmacist first, your pharmacist Nadine was very kind and recommended I strap my foot up and use cold compress which I purchased. Having no idea how which way to bandage foot she very kindly did this for me to show me correct way
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Posted 8 years ago
I regularly shop online at Boots on my main computer. However, the Boots App is the worst I have ever used . I just give up on it as it impossible to navigate.
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Posted 8 years ago
It took me forever to get an appointment for a vaccination for my holiday. Finally when I did it got cancelled the night before. By email and not even called. I needed Japaness encephalitis which you need a month in between for two jabs. I now will not have enough time due to this month gap so I will not be vaccinated! Very disappointing. Now it will ruin my holiday as I will be worrying about this!
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Posted 8 years ago
Boots is rated 2.6 based on 1,834 reviews