“Boots hearing aids are good when they work mine seem to go wrong every month or 2 now not working at all and told I have to wait over a month to get them fixed been trouble since I've had them”
“We paid £3,500 about 6 years ago for 2 hearing aids for my husband. We were told he had profound deafness in 1 ear and loss of hearing in the other. Wr obviously wanted aids that would give him the best outcome. The specialist in Boots only offered these expensive aids assuring us that they would work. 6 years on my husband hasnt wore them for over a year as he couldnt cope with them. They made his hearing more difficult. We did go for his annual check where the aids would be altered on the computer. My husband wzs told pn pne visit where it wasnt the usual person that he had a blockage. He started i haling menthol crystals and his hearing, though not perfect, is manageable. Boots will not consider a refund of any amount. £3,500 is a huge amount to lose for us. Unacceptable.”
“Absolutely disgusted with this service.
My partner and I have just returned from the hearing centre at Boots, Kirkgate, Wakefield. To collect her hearing aids. We waited 20 minutes for a 4.pm appointment only to discover there was nobody in the office.
On inquiring at the pharmacy was told that the audiologist had left the company. Nobody had informed her or arranged another appointment.
I rang head office and was at first told the store was closed, it wasn't as I was in the store.
I was then told the department was closed.
My partner was extremely distraught with the whole situation as well as the standing waiting as she is disabled and has mobility problems.
The whole process from start to finish was distressing as the original audiologist was not a great inspiration. He did the quick test and made an appointment for a follow up appointment for 4 weeks later as he said he was on holiday. On the follow up appointment he did not do any further testing and showed her the range of hearing aids.
She picked the aids she wanted and ordered an extra charging docking station, paid £255.00 deposit and was told it would be another 4 weeks to collect them.
After turning up to collect there was nobody there as I said earlier.
When I spoke to Eric at head office there was an apology but no explanation as to why my partner was not contacted with a rearranged appointment at another branch.
She was offered another appointment in Leeds but was so distressed and annoyed that she wanted her deposit back. Eric said that he would get in touch with the Leeds audiologist to get her deposit back. Even that will take another 10 days.
Needless to say we will not recommend Boots hearing to any of our friends and will have no hesitation in repeating our experience to all and sundry.”
“Initial service at Fareham store was very good but once Boots has my money it seemed like after care doesn't matter. I've had several appointments cancelled with no explanation. Even a formal complaint resulted in a curt response with no steps taken to rebook my latest cancelled appointment without me making another call to Boots and waiting in a queue. Very disappointing.”
“After attending a hearing appointment with my 94 year old mam would just like to say how exellent and caring giddion was how much he made us feel
at ease he is a credit to your company thankyou (whiterose shopping centre leeds)”
“I lost my left hearing aid whilst on holiday, it was prone to slipping out which sadly it did. As this will involve having a new impression being carried out (the reason for the aid slipping out in the first place) a 45 minute appointment was required. The only appointment available was May 13th 2022, This is a long time to be without good hearing, not a good service!”
“One hearing aid has stopped functioning. I phoned the help line only to be told that there no available appointments in any of the shops 20 plus miles or more away from my location until May which will be some 7 weeks or worse. An absolute disgrace. I can however post it to Wales 1st class recorded delivery at me expense. How about I stop paying until I get the service I was promised 😡”
“Hearing aids after care is appalling. My 86 year old stepfather has now had 3 tests cancelled on the morning of his appointment. Staff at the branch don’t answer the phone and the central customer service is politely unhelpful. My advice: get your hearing aids from somewhere else.”
“I was referred to the NHS following a Test in one of the Branches. After being through four NHS Appointments I was diagnosed with only having a very slight problem with my hearing contrary to what the Boots Audiogist told me. It the took me FOUR weeks to get a conclusion on the Case that I registered”
“I find the after care of Boots hearing eids totally unsatisfactory.
My hearing aid disconnected from my phone.
This happened on the 25 March I was given the 15 th April as nearest appointment.
I was also told I could go to Boots and see if they would see me.
Unable to see me.
Today phone call to cancel today and earliest May!!
What is happening to the aftercare service?”
“My Phonak hearing aid is better than NHS.I have both,the Nhs being only2 weeks old,and the audiologist at Specsavers,who supplied the Nhs aid said that the Phonak was better even though NHS model is made by pHONAK.
Service at Boots is appalling.There are only a handful of audiologists spread around quite wide areas.I had to travel some distance to get battery replaced.It is so much easier to get an appt at Specsavers.Having said that the audiologists I have seen have been extremely good and helpful. Special thanks to Keith for Delivering tv connector to my home
I think ,on reflection that I could have got a cheaper aid had I looked around and should I need to replace would do so.”
“My mother picked up her hearing aids today from Richard at Boots Pier Avenue Clacton-on-Sea, Richard was absolutely fantastic with mother explained everything so well and was very patient - would recommend making an appointment with Richard who was also very entertaining / 5* for Richard.”
“Boots hearingcare after sales service is an absolute farce. Judging from the ongoing tv adverts, the company is only interested in selling new instruments to an unsuspecting public with no apparent ability to service existing customers. I have suffered continual problems with my hearing aids whichich I purchased a year ago but after repeated difficulties booking an appointment have been hanging on in anticipation these issues could be resolved at my upcoming "annual" review only to to be informed by email that this review has now been postponed for 12 months until March 2023. I only hope any prospective customer will take these comments into account before spending £3000 on new hearing aids which quite frankly are no better than free instruments available from the NHS.”
“I turned up for my appointment to be told the audiologist hadn’t arrived. I waited 10 minutes then left. On arriving home and checking emails, they had emailed me 10 minutes before my appointment time to say the audiologist was running late because of traffic and the number they had for me was not connecting but could I make 9.30 instead?
Poor excuse and wasted my time in attending the appt today when I took time out from work.
AVOID”
“I called at boots Worcester audio yesterday and explained my hearing was poor .and could they help .They said they had nobody available .but i could make an appointment for the end of the month. Iwent round the corner to SPECSAVERS and was seen there and then My hearing aids were checked and cleaned .They found my ears were blocked with wax ,sold me some oil and made me an appointment for seven days .What a difference”
“Took between 17 and 37 minutes to answer the phone in the first place. First appointment was cancelled an hour and a half before , but I had travelled some way to this appointment. 2nd appointment 19th again out of my way as no appointments in Bangor until 31st. The bulb was broken! Unbelievablely no spares there! The staff member kindly offered to drive from Rhyl to Llandudno to get one! An hour for me to wait. I declined and staff member made an appointment for today (21st) at 1045 in Bangor. 13 minutes before appt (as I’m getting out of my car) it’s cancelled. I was too cross and upset to go the the centre to ask why! They did try ringing me a number of times to reschedule, but no signal! I’ve thanked them for trying , but explained that the service is so dreadful, I’m going elsewhere. Plus they are £20 more than most other service providers.”
“Following several phone calls to my home when I explained difficult for me to get to Central Cardiff I finally made appt weeks ahead. Friend arranged to take day off work in order to take me. Received message day before, appt cancelled. I explained my predicament, nevertheless no appt and friend lost day of her annual leave. Very disappointed. Dare not make another appt. Annoyed that Boots that day .put out another advert 15% off. Why advertise if appts unavailable.Question overbooking? Disregarding inconvenience of elderly and disabled.”
“Took my mums hearing aid in for repair at Boots The Springs Leeds on 19 Oct. Have now been waiting over 6 weeks and no nearer to getting a hearing aid back. The head office (when you eventually get through) don't have a clue what's happening, and the local audiologist never calls or makes contact. Don't waste your money with this company (only part owned by Boots)...go to your NHS.”
“I went for my first hearing test at Boots Hearingcare, Canterbury. The audiologist I saw was really friendly, informative and professional. However, in the room where you have your hearing test, above you is a really noisy fan! I struggled to listen for the sounds as all I could hear was the noise of the fan. I did ask if it could be switched off but apparently it couldn't due to the store policy. I will have to try and book another test elsewhere as I'm not convinced how reliable the results of the test were.”
“My husband purchased hearing aids from boots in Tamworth. He seen a gentleman by the name of Tony, who has been no help what so ever, also so very rude. Today 15/11/21 we have been back and was seen by a lady named Saffiyah Khan. What a lovely helpful lady she was. So very helpful in every way what an absolute pleasure to be spoken to the way she did. I take everything back and will now sing the praises of Boots, just so long as we don’t see that horrible man again.”
