Box.co.uk Reviews

Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.26

4.3 Rating 2,212 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

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Metrics

4.3

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

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Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order for a Monday delivery, I received an email saying that my order was “ready to dispatch”, which it seems in now way means has been dispatched. - The link to the delivery courier doesn’t work - The chat system threw me out for “timeout of user interaction” , probably because there was a 45 min queue, that you can’t get through as it throws you out - email to sales team was not answered - further attempts at chat said “no advisors available” - phone unanswered Won’t be using again, will see if my purchase turns up.”

Helpful Report

Posted 2 years ago

“Received email to confirm package to be delivered today nothing turned up. To make things worse, nobody has been in touch to explain why the delivery was not made or even what they intend to do to fix this.”

Helpful Report

Posted 2 years ago

“my order has not been received the was promised for delivery between 11 13 of July”

Helpful Report

Posted 2 years ago

“Awful expereince.. quick to take your money and then almost impossible to get hold of. Still waiting weeks later even though item was claimed to be in stock with 3 to 5 days delivery. have lied several times stating dispatched when it wasnt.”

Helpful Report

Posted 2 years ago

“I ordered a custom build PC from this company. My biggest mistake. They charged 149 GBP for a 10 day build and 20 days down the line, they haven’t even build the PC. I can understand that there may be delays. But it only gets better. After taking full payment, they vanished from the scene. No updates, no correspondence that the order is delayed. No updates on my account on the website either. So, I waited and finally called the customer service the day before the expected delivery. Boy oh boy, I have never met a more condescending person in my life. Each sentence began with “as I just told you..”. Anyway he reassured me that everything is fine and I can take a leave from work the next day to receive the delivery. I received no tracking info even the next day (big surprise). So, I called them again. This time I was told that the item hasn’t even been dispatched. He will “message” the builders to ask for an update and send me a follow up email in an hour. As usual, nothing happens and I call again. Same response this time. I feel that I have been scammed off 2800 pounds. They took money for service they can t provide, treat customers like garbage and have no professional responsibility. Please don’t fall for the promises in the website and avoid at all costs.”

Helpful Report

Posted 2 years ago

“Delivery of the laptop is delayed for 3 days already, no tracking provided. Each time I call they claim they raised the issue with the warehouse but the warehouse didn't get back to them yet. No time for fun and games. Cancelled my order. Customer service seems nice but unfortunately can't resolve simple issue.”

Helpful Report

Posted 2 years ago

“This company has sent me a USED, refurbished or returned NAS centre instead of the new one I ordered. Now I'm struggling to get it replaced all the while I'm offline as a media provider. BE WARNED even though I called them within minutes of the NAS being delivered and opened it's made no difference. Its time like these you wish you had spent the extra £30 and bought from Amazon. Just remember folks PRICE is not a guarantee of product quality or customer care. BUY FROM AMAZON save yourself the grief!”

Helpful Report

Posted 2 years ago

“I paid for extra for a guaranteed delivery on Wednesday I phoned them on Wednesday - They said 'you'll definitely get it today' but was not given any tracking number and no surprise - no delivery. Phoned back Thursday and they said 'we'll get back to you' - they didn't get back to me, and again - no delivery. Phoned back Friday and they still had no answer for me so at this point I was forced to cancel my order from elsewhere. No professionalism at all. STAY AWAY IF YOU DO NOT LIKE LONG DELAYS TO YOUR ODERS!”

Helpful Report

Posted 2 years ago

“Purchased my 3rd laptop from them. The laptop is faulty so returned it as per ASUS and their instructions. Now been waiting a week and no replacement so called their returns team who advised they received it back a week ago but have not uploaded the return to system. When it is uploaded they take another 5 days to test it then they will advise what they will do... I simply wanted the same laptop replaced and need one urgently for work. Don't think I will purchase from them again and now I would like a refund as going to go purchase one from somewhere else.”

Helpful Report

Posted 2 years ago

“My experience is no different to the many reviews on hear regarding the quality of the item sent. The delays receiving and in returning items. The blame shifting of responsibility. The poor use of gramma by customer service. The ethos they portray is very far from the service they provide. They even tried to buy me off so I wouldn’t write a negative review. Yes you will pay more ordering from a established reputable supplier. But if there’s a problem compared to Box.co.uk you will be treated professional.”

Helpful Report

Posted 2 years ago

“Worst experience so far. TV sold as new but arrived in refurbished/used condition. The TV remote had marks of use. TV was screen constantly flickering and failed to turn on at all after all. The TV box had signs of heavy use. Screw bags were no longer sealed and screws were found in other bags indicating that TV was used before. The TV stand found in the box belonged to another TV model. Had to return the TV. The delivery service ArrowXL is the same rubish as the seller. They are lying and keep arguing about arrival times later pretending that they never told or promised anything. TV was collected on the 28 of February and I'm still waiting for the refund to be confirmed. Customer service is useless. People be aware of this seller, don't waste your time and money with them.”

Helpful Report

Posted 2 years ago

“Scam. I ordered an item, open-box, because it was a good saving. The website made it very clear the box was opened, but the item was A-grade. They took my money, then flagged the order as "having a problem" and that I needed to call them. The reason? Because the item was A-grade, but the box was open. Amazing. So, having paid extra to have it delivered today, god knows if or when I'll get it now (obviously they don't do 24/7 support, so having waited all day, I realised too late they were shut now). All because it was exactly as advertised and exactly what I expected. I've had a lot of things not get delivered but "being exactly what you ordered" is a new one on me. Bonkers. I'm going to try to get my money back and just go to amazon like I usually do, at least they deliver.”

Helpful Report

Posted 2 years ago

“So far very disappointed. Despite testing my new pc wasn’t working on delivery. I can accept that these things happen in transit despite adequate packing. What is very poor is that Box have had my broken custom build for a week with no updates or apology. It takes nothing to keep a customer informed and is the mark of a good business.”

Helpful Report

Posted 2 years ago

“Bought a 3d printer for a Xmas present. Informed them within 2 weeks of a fault, they insisted on us speaking with an engineer. We sent images, emails and advised that their fix of a firmware update hadn't worked. It took 2 weeks and a very heated phone call to customer service to get an email back to which we responded promptly. Still waiting for a response 3 weeks later. We are now well out of the returns window and they are refusing to replace stating they have to test to find the [intermittent] fault and if they don't find it, we won't get a replacement. Spend a bit more and buy from a reputable seller that you can actually get hold of.”

Helpful Report

Posted 2 years ago

“Purchase a 3d printer and laptop at Christmas and had issues with printer early on. Initially contact was good but just don't hear back from them and constantly have to chase for an answer. Offered a part to be sent or to return item for repair but never answer my questions. won't be buying from here again and say what you want about amazon but always had speedy resolution to any issue and good communication unlike box.”

Helpful Report

Posted 2 years ago

“I wish I had viewed the below comments as per other customers experience when dealing with Box. It is quite obvious too see that recent transaction experiences have been less than favourable and clearly this should create a concern for you as a company. I have recently purchased products from your site and have requested a price match - but you have declined my request because apparently "unfortunately we aren't always the cheapest, even though we offer a price match service, some companies are just able to agree on cheaper prices with manufactures or suppliers" which only leads me to think that perhaps you are not correctly sourcing your products from the manufactures... or you are trying to retain significantly higher margins. I can only say that I will not be recommending your company to other gamers / friends and if anything I will positively suggest other suppliers.”

Helpful Report

Posted 2 years ago

“Great at point of purchase. But Sent a motherboard back for repair under warranty as it just stopped working after months of no issues what so ever They Received it back on the 10/12/2021 I asked for an update on the 10/01/2022 Update was "As the unit has gone for a manufacturer warranty repair we advise 3-4 weeks from when the manufacturer received the item - due to the holiday period this was returned over this may experience a slight delay. As soon as the manufacturer provides an update we will update you accordingly." Received another email 01/02/2022 "Good afternoon, We have confirmed that this item has sustained user damage which voids its warranty. Please see attached images of damage. Please confirm your delivery address so that we can return this item to you." Pictures show nothing other than a small mark to the rear shield which wasn't there before But more interesting is the picture of it on a test bench with an MSI graphics card ( I had no Idea Asus tested there boards with with graphics cards from other manufactures). Asked for some clarification on the user damage 01/02/2022 and have now asked 4 times and they no longer respond to emails at all. great at point of sale just hope you never have to return anything.”

Helpful Report

Posted 2 years ago

“How dare u cause my bank to block my card from purchasing things, 10/10 for screwing up more than you fix”

Helpful Report

Posted 2 years ago

“Never ever trust this site. I waited 6 days for delivery and they didn't provide a tracking number. Probably scam. I will ask charge back from credit card company”

Helpful Report

Posted 2 years ago

“Truly awful service, I ordered a laptop and received email with tracking information. The Parcelforce tracking system says that the laptop was not received from Box. I have sent three emails and made three phone calls. The emails are simply not replied to, and the phone calls have ended with a promise to investigate the problem and call or email back - none of the promised communication has happened so I am now left with no alternative but to ask credit card company to action a charge back, which will be time consuming. I am sure if all goes well with your order you will not regret your purchase as prices are competitive BUT if you are going to need any form of customer service or help you would be better off with an alternative supplier. Invoice 2650639”

Helpful Report

Posted 2 years ago

Box.co.uk is rated 4.3 based on 2,212 reviews