Box.co.uk Reviews

Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.26

4.3 Rating 2,213 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

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Metrics

4.3

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

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Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item was listed as a brand new ASUS STX II 7.1 sound card on ebay, it arrived quickly in a grey plastic bag wrapped in a couple of sheets of bubble wrap, I could hear loose parts as I was handed it by DPD. After taking out the original box I could see that the seals had been cut and re-taped, some of the contents were loose but the card was secure, after removing the parts it was clear the 7.1 daughter card was missing. On closer inspection of the box I could see they had shipped the much cheaper standard stereo ASUS STX II. I contacted them and was asked to provide pictures, which was done, I offered to purchase the standard card at the market price but they requested I returned the card. They sent an email stating how the card must be packaged (far better than how they had shipped it) The sound card was returned to them in the format requested (correctly sized cardboard box, bubble wrap, shipping label and returns number) and all tracking information entered into the ebay return tool. It arrived back at box and was and signed for by 'MAJEED' four days later and the ebay return has still not been updated, sent a chaser email and received a reply asking if I had used the shipping label provided (clearly they have no idea they had already signed for it). I replied to them again including proof of the delivered tracking confirmation and have yet to receive a reply or refund. Having since ordered a card from another ebay supplier which arrived promptly, correctly packaged and an unopened brand new unit. Looking at the feedback box has received something is not add up, so far my experience has been very poor with a total lack of customer service, thankfully I used paypal so I hope to at least get my money back. Tesco use box to supply products as a partner and I think they should be made aware of some of the current selling practices being employed by BOX and how customers are being treated. This is an honest description of my experience with BOX, one I don't wish to repeat and just suggest any others who purchase from them fully check they have got is actually what was being advertised. Something tells me Paypal/ebay will be reimbursing me. Good luck”

Helpful Report

Posted 7 years ago

“they are cheaters big time told and sold me a laptop saying it has 4k Resolution but when it arrived it had only Full HD . After several emails and calls they do not respond they have also not given me the internet and the game that was promised . THE invoice says 4K LAPTOP but what i got was used and FULL HD LAPTOP Be careful with them the customer service is Pathetic and rude and they do not deliver what they promise i AM PLANNING TO FILE A CASE as they do not respond to any Queries or emails”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear that you have had a negative experience with us, I would love to try and rectify this. Can you please email me at wecare@box.co.uk with your order number and I will see what I can do. Kind Regards TeamBox

Posted 7 years ago

“I bought a monitor which was sent to Hermes to delivery. Hermes couldn't delivery to my address due to I was away that week (trying to contact Hermes to delivery to my neighbour but they didn't want it). Then, the monitor has to come back to box.co.uk. During 10 days I was sending them emails to check if they already received from Hermes and when they will send me back. After 11 days I received a confirmation email about they already receive it and when I want to get it back, I replied ASAP. Two hours later I received an email unfortunately the item it is not in stock, WHAT??? That means, they sold my monitor to another customer without any justification. They explained me it was a mistake and just offer an apologies without any kind of alternative solution. If you can try to avoid this retailer, if everything goes fine it's ok, otherwise it will be a nightmare like in my case. It's up to you !! at least you have all points to decide.”

Helpful Report

Posted 7 years ago

“Very poor customer service. Brought a Seagate hard drive which failed. Then was given misinformation told to go to the store to get replacement sorted then told I would have been quicker going direct to Seagate and that was what i should do. So I wasted a morning not the first time I have brought from box but will definitely be the last time. Very poor service.”

Helpful Report

Posted 7 years ago

“Purchased the MSI Gaming X 1080Ti and it is superb for the price. The card runs at 65c on a 1:1 fan profile and sits there all day at 1962Mhz. If I opt for the OC mode, it sits at 2050Mhz, which again doesn't exceed 65C either. MSI really have done a great job on this GPU Pro's - Fast, quiet (very quiet), clocks to 2126Mhz and +650Mhz on the core and memory, well built, no coil whine. Con's - None I did a video review for those interested also. https://www.youtube.com/watch?v=SjM7L6vMeZ4&t”

Helpful Report

Posted 7 years ago

“Purchased. H100i v2 cooler/RM850i to replace my 4 years old. AX860i and h105. I am very pleased with my purchase my computer runs so quiet. Performance skyrocketed. Delivery always on time!. customer service is excellent!. thank you very much box.co.uk! will be returning!”

Helpful Report

Posted 7 years ago

“Box is an untrustworthy company. When my Cube PC broke they delayed for weeks, then told me lies and refused to fix it. They try to show they are good from review scores on their website, but the rating is fake because anyone giving a low score is told to supply proof of purchase - to make sure people giving low scores give up.”

Helpful Report

Posted 7 years ago

“Well here we are, 21 days into an RMA with a dead motherboard. Finally today said it was tested and faulty! well that's why it went back after a discussion with ASUS support first! Two emails later with no reply to either, the first sent 3rd March 2017 and no acknowledgement, and I still stuck with no machine to use. RMA sent back processor to Intel and have already received a replacement, now that's customer service. Meanwhile I am looking at 3 - 4 weeks for a repair, trying to run a business and can't be done on a phone, this review however can. Try to live up to Intel's level of service, just send me a new board, the new chip needs a new home! That's the advice from ASUS you will be pleased to know, this has gone on for long enough.”

Helpful Report

Posted 7 years ago

“Bought 2 new sets of Zyxel product and 2 CAT6 cables on 5th Jan 17. When we returned back from holiday on 9th Jan saw that one of the units of Zyxel product was not working. Immediately raised query with Box. Initialy had to go through a complicated returns procedure for an item which arrived dead. Finally managed to return item on 18th Jan. Today is 30 jan and I have just been informed that after performing "technical tests" on my item it was declared faulty! Still waiting for a replacement product to come through! Secondly I sent 1 CAT6 cable back as the Zyxel came with own cables. Now they claim I have not sent the product back! This is the worst customer service I have received in the last 10 years. For me , I would rather stick to Amazon and branded company who atleast returns or replaces damaged items promptly! Steer clear of this lot - they have poor business ethics and customer relations!”

Helpful Report

Posted 8 years ago

“purchasing the laptop was easy as the gentleman was very knowledgeable. but the after sale care is rubbish. We have been waiting for our laptop to be repair and we were told 3 weeks it has now been 5 weeks. As we use this as our laptop for work we are loosing business and we were not even offered a loan one. Very disappointed how we have been dealt with no one answers the phone and its take around 36 hours to receive a response by email, after care very poor.”

Helpful Report

Posted 8 years ago

“Ordered my water pump on 23rd December for up to 5 day delivery I had the item in my hand by 0915 on Saturday 24th. Super service definitely 5 star !!”

Helpful Report

Posted 8 years ago

“3 devices ordered. Only 1 device was in 100%. The 2nd was faulty the battery didn't work. The 3rd had surface scratches. Very poor after sales care. I have had to go direct to the manufacture to get a new battery and they have refused to replace the device with surface scratches and wonky screen. Fraud - selling items which are not in perfect working order. Poor resellers!”

Helpful Report

Posted 8 years ago

“I ordered just a single item something simple which says it'll take up to 5 days to be here and they lost the first package and didn't even tell me i had to find out by consistently messaging them and then they sent a replacement and still hasn't arrived in the 5 days which they rushed to send out it's been 3 weeks from when i purchased it, you would think that your delivery company isn't good.”

Helpful Report

Posted 8 years ago

“Was told several times by company operative faulty item had gone back to Canon. NOT TRUE. It had been lost by courier. Extremely shoddy customer service.”

Helpful Report

Posted 8 years ago

“I agree with the previous reviewers about this company refusing to give returns. Their tech remote viewed my PC and found the cooling system faulty; the PC had shut off 4 or 5 times from overheating the first weekend I had it, and the fan was incredibly loud. I returned it and have had to chase them up for weeks. They now say they can't find a fault after nearly a month and want to send it back to me! They will continue to bounce you around and put you off even after they receive your return. At this point I've opened a complaint with my bank. The product wasn't fit for the advertised purpose, and this was the worst 'customer service' I've ever had for an online purchase - it's no small amount of money either!”

Helpful Report

Posted 8 years ago

“Dont buy anything from this company. They are absolute cheater. I bought a Lenovo desktop PC. They sent me a faulty piece. I spoke with them and they asked me to return and also promised me to refund as there were not any replacement available. I contacted this cheater company within 14days. They asked me to return through dpd and I did send it back. After that there was no response. I tried many times but no good response. They came back and told me that they would pay only 90% of money, because there was no fault also lied that machine had many scratches and not in the form of reselling. I sent machine in the original box without any scratches or any damage. Beware this cheater. If you buy anything from this company and you have to return the product, I would recommend make a video and take as many photoes as you can also keep some third party to make sure that you have enough evidence to fight with them. They are robber not a professional seller. I dont recommend anyone to buy from this cheater company. Also beware they sell items through tesco direct. Another cheater. Tesco direct would not help at all if there is anything wrong. Still if you wish to spend money its your choice.”

Helpful Report

Posted 8 years ago

“Ordered a new motherboard (Asus Rampage V Edition 10) and full tower case ( Corsair Obsidian 750D Airflow). Delivery for both items was top notch within 48 hours. Pleasure to do business with Box.co.uk. 5 star rating”

Helpful Report

Posted 8 years ago

“My first order, very good price, very quick delivery by courier Quick response on email, tracking of the order, delivery as promised.”

Helpful Report

Posted 8 years ago

“This guys know what they are doing!! Build my pc, they helped me with some issues with that build. Received the pc before i was expecting and everything looked great. I recomend them for sure. Great service and communication.”

Helpful Report

Posted 8 years ago

“Order was placed and fulfilled on time which was great and very happy. Until I plugged in my monitor and it stopped working! Got in contact with Box and they asked me to send it back which I did. They have now had it back over 2 weeks and I am none the wiser as to what the issue is. Their customer services has gone quite on me after saying they would get back to me on Monday. It's now Wednesday! I am self employed and can't work at the moment as they have my monitor, but don't seem in any rush to get this sorted for me and I am reluctant to go out and buy another monitor when the one I purchased should be working.”

Helpful Report

Posted 8 years ago

Box.co.uk is rated 4.3 based on 2,213 reviews